GoTo Connect vs. MiVoice 250 / Office Application Suite (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GoTo Connect
Score 7.5 out of 10
N/A
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
$27
per month per user
MiVoice 250 / Office Application Suite (discontinued)
Score 6.8 out of 10
N/A
Mitel's MiVoice Applications Suite and Office 250 was a unified business communications platform consisting of several different communication applications for enterprises, and on-premise PBX. The product suite was discontinued in 2024, and is no longer available for sale.N/A
Pricing
GoTo ConnectMiVoice 250 / Office Application Suite (discontinued)
Editions & Modules
Basic
Starting at $27
per month per user
Standard
Starting at $32
per month per user
No answers on this topic
Offerings
Pricing Offerings
GoTo ConnectMiVoice 250 / Office Application Suite (discontinued)
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsNo-obligation month-to-month account are available, or a long-term contract is available for better deals on service pricing and hardware. GoToConnect provides all features with unlimited use. Customer & Technical support is available 24/7 to resolve any issue. A dedicated onboarding team will help to the phone system set up for any plan.
More Pricing Information
Community Pulse
GoTo ConnectMiVoice 250 / Office Application Suite (discontinued)
Considered Both Products
GoTo Connect
Chose GoTo Connect
Older telephony technology can be extremely difficult to understand and Admin. I can't say enough about the UI with GoTo as one does not need any IT experience to Administrate this tool.
Chose GoTo Connect
We went with GoTo Connect because Mitel was removing its offering of on -premises PBX and forcing users to switch to their cloud offerings. This did not sit well with us which had us looking for alternatives. We met with many vendors and GoTo was the one that made the best …
Chose GoTo Connect
The value (price for supplied features) of GoTo Connect was superior to its competitors.
Chose GoTo Connect
If you are on POTS, PBX, or standard VoIP, all of these are an amazing lift-up and provide some awesome communication tools. The Cloud has exploded the level of communication experiences clients can use to shoot past their competitors. Some of these providers have grown too …
MiVoice 250 / Office Application Suite (discontinued)

No answer on this topic

Features
GoTo ConnectMiVoice 250 / Office Application Suite (discontinued)
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
GoTo Connect
7.9
266 Ratings
1% below category average
MiVoice 250 / Office Application Suite (discontinued)
-
Ratings
Hosted PBX7.3211 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)7.5183 Ratings00 Ratings
User templates7.3182 Ratings00 Ratings
Call reports8.0236 Ratings00 Ratings
Directory of employee names9.2235 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
GoTo Connect
8.3
275 Ratings
0% below category average
MiVoice 250 / Office Application Suite (discontinued)
-
Ratings
Answering rules8.3251 Ratings00 Ratings
Call recording8.5214 Ratings00 Ratings
Call park8.6199 Ratings00 Ratings
Call screening7.9206 Ratings00 Ratings
Message alerts8.2241 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
GoTo Connect
7.9
221 Ratings
1% below category average
MiVoice 250 / Office Application Suite (discontinued)
-
Ratings
Video conferencing8.7165 Ratings00 Ratings
Audio conferencing7.6213 Ratings00 Ratings
Video screen sharing7.3145 Ratings00 Ratings
Instant messaging7.8144 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
GoTo Connect
8.3
241 Ratings
4% above category average
MiVoice 250 / Office Application Suite (discontinued)
-
Ratings
Mobile app for iOS8.3206 Ratings00 Ratings
Mobile app for Android8.3186 Ratings00 Ratings
User Ratings
GoTo ConnectMiVoice 250 / Office Application Suite (discontinued)
Likelihood to Recommend
7.3
(290 ratings)
9.0
(8 ratings)
Likelihood to Renew
8.7
(29 ratings)
-
(0 ratings)
Usability
8.2
(81 ratings)
-
(0 ratings)
Availability
9.1
(4 ratings)
-
(0 ratings)
Performance
9.1
(4 ratings)
-
(0 ratings)
Support Rating
9.9
(58 ratings)
8.8
(4 ratings)
Online Training
5.9
(2 ratings)
-
(0 ratings)
Implementation Rating
7.9
(165 ratings)
-
(0 ratings)
Configurability
9.1
(3 ratings)
-
(0 ratings)
Ease of integration
9.1
(1 ratings)
-
(0 ratings)
Product Scalability
9.1
(4 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(2 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(2 ratings)
-
(0 ratings)
User Testimonials
GoTo ConnectMiVoice 250 / Office Application Suite (discontinued)
Likelihood to Recommend
GoTo (formerly LogMeIn)
Go To is a great phone system that has made the transition from our old landline phone system to a VoIP product easy. Our users can customize their speed dial buttons; the dial plans are robust, so we can fully customize anything we need to; and, besides provisioning, setting up a new device is quick and easy.
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Discontinued Products
Mitel is useful for larger organizations where instant messaging can be used throughout departments and in-house phones need to be set to cell phones. I wouldn't say that it's not appropriate for smaller organizations, but they might not need all of the robust features that Mitel offers. The user experience is extremely intuitive and organizations of any scale will be able to easily navigate it.
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Pros
GoTo (formerly LogMeIn)
  • Call reports: You can see and review calls received from the first receptor until the last who attend this call, also you can review all calls make and received by your teams
  • Voicemail options: Availability to create some voicemail with multiple receptors
  • Devices option: with several options to change on your devices
  • Audio library: Multiple option to create your own audio library with or without ambien music
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Discontinued Products
  • Call reporting
  • Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification.
  • Integrated with our email system.
Read full review
Cons
GoTo (formerly LogMeIn)
  • I wish I could use the speed dials from my phone on the apps
  • I wish there was a regular reboot of phones during off hours to help from the inevitable glitches of VoIP phones
  • It would be nice if extensions were updated without the need to reboot phones.
Read full review
Discontinued Products
  • It would be nice if they had more documentation on how to do things within the system that was easier to find.
  • The software has so many features that it can be overwhelming.
Read full review
Likelihood to Renew
GoTo (formerly LogMeIn)
They are knocking it out of the park on all fronts. I love the service and support I am receiving and have no complaints. If they raised their prices substantially I would reconsider but I don't think that will happen anytime soon. They would have to mess up something consistently moving forward to make me want to move
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Discontinued Products
No answers on this topic
Usability
GoTo (formerly LogMeIn)
Overall, it's a decent product for the price. It has the basic features our company needed when it was brand new and was not overly difficult to set up. As we've grown, it's become increasingly difficult to build out the features we want to implement within the PBX, and customer support can be less than helpful. Many of the more advanced features (dial plans, queues, etc.) take a lot of research to understand how to implement. Some of the features we paid for weren't even available when we were attempting to set them up.
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Discontinued Products
No answers on this topic
Reliability and Availability
GoTo (formerly LogMeIn)
I have never experienced or heard of unplanned outages when it comes to GoTo Connect. Most of the time the unplanned outage is always local power at a site or internet service provider having an unplanned outage. GoTo's service has never failed any of our orgs yet that I know of.
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Discontinued Products
No answers on this topic
Performance
GoTo (formerly LogMeIn)
There is no lag in phone calls. There is no background noise or static/fuzz. Calls are crystal clear. With other dialers and phone systems, I have experienced delays between dialogue or delays with the caller picking up the phone and then being able to hear you. We do not experience this with Go To Connect.
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Discontinued Products
No answers on this topic
Support Rating
GoTo (formerly LogMeIn)
One of the MOST challenging things in tech support is that some of the offshore agents "don't speak Texan/English", and are really hard to understand. GoTo Connect's support is usually someone who is VERY easy to understand their US/English, and are very helpful. In dozens of interactions for our business & our clients, we've only had a few tickets that couldn't be resolved on the first call
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Discontinued Products
Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take.
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Online Training
GoTo (formerly LogMeIn)
The training videos could be more in-depth. This would help our user base so that they can feel impowered to look up information that they need without having to ask our admins every time they have a question about the system. Online training videos are also inferior to an actual person explaining systems.
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Discontinued Products
No answers on this topic
Implementation Rating
GoTo (formerly LogMeIn)
The implementation was incredibly easy and straightforward. I came into the project never having migrated and changed phone systems before, and the team at Go-To made it super easy to port all of our numbers and phone lines over to the new system. It was not intimidating, and all of my questions were answered promptly.
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Discontinued Products
No answers on this topic
Alternatives Considered
GoTo (formerly LogMeIn)
We considered Dialpad for our work as well, but it has its limitations, and our team, like doctors and all, was not satisfied with it because it was hard for them to use. But our team is happy with GoTo Connect. It made everyone happy—our team and our clients as well.
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Discontinued Products
In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a hosted environment in the past) would be similar to our previous experience with the system. The Cloud-based software and technology, however, did not meet up to the hosted environments capabilities, at least when it came to call-management
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Scalability
GoTo (formerly LogMeIn)
Its not readily apparent to me, other than cost, where you would run into any issues with larger scale deployments. When we went live on the product, the Jive team was always willing to do mass updates for us on our extensions, users, etc. in the system, so we didn't have to do too much manual one-by-one updates.
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Discontinued Products
No answers on this topic
Return on Investment
GoTo (formerly LogMeIn)
  • Cost Savings have been realized from reducing hardware .
  • We are all able to collaborate remotely and it has been seamless and easy to setup.
  • I'm able to pull reports, i wish there was improvement on the data analysis side. It has gotten better since LogMeIn, but something is a miss and can be improved.
Read full review
Discontinued Products
  • Efficient, easy to use conference system for better communication
  • Useful mobile app to allow employee presence while out of office.
  • Global directory removed the need for employees to maintain one.
Read full review
ScreenShots

GoTo Connect Screenshots

Screenshot of GoTo App - contact center general settingsScreenshot of GoTo App - meeting chat (in-session)Screenshot of simple setupScreenshot of mobile app - ongoing callScreenshot of session controlsScreenshot of call menu