What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
103 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
534 Ratings

GoToMyPC

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
103 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Splashtop

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Top Rated
534 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.5 out of 100

Feature Set Ratings

  • GoToMyPC ranks higher in 1 feature set: Remote Administration

Remote Administration

8.6

GoToMyPC

86%
8.1

Splashtop

81%
GoToMyPC ranks higher in 11/14 features

Screen sharing

9.5
95%
43 Ratings
9.4
94%
37 Ratings

File transfer

9.3
93%
51 Ratings
8.7
87%
39 Ratings

Instant message

10.0
100%
13 Ratings
8.1
81%
30 Ratings

Secure remote access with Smart Card authentication

7.5
75%
10 Ratings
N/A
0 Ratings

Access to sleeping/powered-off computers

7.7
77%
33 Ratings
5.4
54%
13 Ratings

Over-the-Internet remote session

9.7
97%
53 Ratings
9.4
94%
42 Ratings

Initiate remote control from mobile

7.0
70%
32 Ratings
8.9
89%
26 Ratings

Remote management of servers & workstations

9.0
90%
33 Ratings
9.6
96%
7 Ratings

Remote Active Directory® management

9.9
99%
16 Ratings
N/A
0 Ratings

Centralized management dashboard

9.2
92%
20 Ratings
8.1
81%
32 Ratings

Session record

9.3
93%
19 Ratings
7.6
76%
19 Ratings

Annotations

6.8
68%
6 Ratings
9.0
90%
2 Ratings

Monitoring and Alerts

8.1
81%
12 Ratings
4.5
45%
5 Ratings

Multi-platform remote control

8.1
81%
19 Ratings
8.1
81%
33 Ratings

Attribute Ratings

  • GoToMyPC is rated higher in 2 areas: Likelihood to Renew, Implementation Rating
  • Splashtop is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.5

GoToMyPC

95%
65 Ratings
9.7

Splashtop

97%
386 Ratings

Likelihood to Renew

9.1

GoToMyPC

91%
4 Ratings
8.9

Splashtop

89%
22 Ratings

Usability

8.7

GoToMyPC

87%
9 Ratings
8.8

Splashtop

88%
16 Ratings

Availability

GoToMyPC

N/A
0 Ratings
7.6

Splashtop

76%
3 Ratings

Performance

GoToMyPC

N/A
0 Ratings
9.1

Splashtop

91%
3 Ratings

Support Rating

7.8

GoToMyPC

78%
13 Ratings
9.5

Splashtop

95%
360 Ratings

Implementation Rating

9.1

GoToMyPC

91%
1 Rating
9.0

Splashtop

90%
8 Ratings

Contract Terms and Pricing Model

GoToMyPC

N/A
0 Ratings
9.1

Splashtop

91%
1 Rating

Product Scalability

GoToMyPC

N/A
0 Ratings
9.1

Splashtop

91%
3 Ratings

Professional Services

GoToMyPC

N/A
0 Ratings
9.1

Splashtop

91%
1 Rating

Likelihood to Recommend

GoToMyPC

GoToMyPC is a fantastic program that allows me to go on the road with the confidence that I can still get all of my work done. I am able to access Quickbooks to manage our accounts as well as access all of my drives and folders so I can complete paperwork and handle issues that may come up when I am away. In warmer weather, it also allows me to work from my back porch instead of sitting in my office.
Anonymous | TrustRadius Reviewer

Splashtop

If you travel for work and still need to access your office computer- this is the easiest software I have found to do that. Every time I am on the road I use it. I have it set up on multiple computers where I am at, so it is even easier than having to use a phone or iPad. It is very quick to log on, and the one time I needed tech support, they were fast, understood exactly what was going on, and could fix it in less than 5 minutes.
Nanci Stevens | TrustRadius Reviewer

Pros

GoToMyPC

  • Easy to connect. Desktop shortcut connects me right away.
  • Connections are very fast. No lag hardly at all. Once in a while, it will hang for a couple of seconds but then come right back.
  • Easy to download and set up.
  • Has provided a solution so I can better serve our customers' requirements.
Anonymous | TrustRadius Reviewer

Splashtop

  • Makes supporting end-users easy
  • Works across the spectrum of devices
  • Easy to learn & set up
  • Excellent ROI. There is an immediate value to using Splashtop.
  • Users in the field know they aren't alone -- they are supported. You can't quantify this it monetary terms, but it absolutely is valuable.
Stephen Worden | TrustRadius Reviewer

Cons

GoToMyPC

  • Transfer or copy files from the computer drive (c drive) to your active desktop file folders.
  • The ability to set your own "Time Out" too often I have to log back in if switching between computer screens.
  • Easier way to print documents to printers not connected to the computer being accessed.
Anonymous | TrustRadius Reviewer

Splashtop

  • Any complaints are really nitpicky. Splashtop occasionally has maintenance windows but they are late at night.
  • File transfers work really well but big files can take some time.
  • The integrated Bit Defender add-on is severely limited, while inexpensive, I can't recommend it. For example, you can't exclude specific folders without emailing the company.
Anonymous | TrustRadius Reviewer

Pricing Details

GoToMyPC

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

GoToMyPC Editions & Modules

Additional Pricing Details

Splashtop

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0

Splashtop Editions & Modules

Edition
SOS$17.001
SOS+10$19.001
SOS Unlimited$34.001
Splashtop EnterpriseContact Sales
Business Access$5.003
Remote Support$40.003
  1. per month
  2. none
  3. per month
Additional Pricing Details

Likelihood to Renew

GoToMyPC

GoToMyPC 9.1
Based on 4 answers
I have been using GotomyPC for 20 years and it's gotten better with time. It's the best remote app that I've tried. The others were harder to use and not as functional. It allows us to work from anywhere just as if we were in the office. Even being able to print to my remote location is a wonderful way of doing work. I don't have to drag it to my remote device, It will just print without any hassle
Pat Biehl | TrustRadius Reviewer

Splashtop

Splashtop 8.9
Based on 22 answers
Splashtop Enterprise has become an integral part of our organization. We actually use Splashtop every day. From remote support of client computers to remote access of local interoffice computers, someone is logged in and using Splashtop for almost the entire workday.
Anonymous | TrustRadius Reviewer

Usability

GoToMyPC

GoToMyPC 8.7
Based on 9 answers
Really easy to use-even if you forget your password frequently like me. The reset password feature is not cumbersome and does not require phoning Customer Service. Just a few clicks and a bit of creativity to come up with a new password. I like this "easy button" approach. Definitely recommend.
Carey A. Patrick | TrustRadius Reviewer

Splashtop

Splashtop 8.8
Based on 16 answers
It's hard to find any significant faults with Splashtop. It offers a very responsive remote access experience with clear and simple interface. There's very little learning curve as it's toolbar mimics other popular remote access solutions graphical user interface. It's gives you access to your remote computer quickly and stays out of your way
Paul Cheng | TrustRadius Reviewer

Reliability and Availability

GoToMyPC

No score
No answers yet
No answers on this topic

Splashtop

Splashtop 7.6
Based on 3 answers
We rarely see any downtime.
Anonymous | TrustRadius Reviewer

Performance

GoToMyPC

No score
No answers yet
No answers on this topic

Splashtop

Splashtop 9.1
Based on 3 answers
We've had no problems with latency or connections to remote PCs
justin hagerty | TrustRadius Reviewer

Support Rating

GoToMyPC

GoToMyPC 7.8
Based on 13 answers
I have never had to contact support. The product is so easy to use I have not needed help (yet). But if I had to contact them, I am sure they would be just as great to work with as the product itself is.
Anonymous | TrustRadius Reviewer

Splashtop

Splashtop 9.5
Based on 360 answers
The response is very quick and the staff is very knowledgeable about their product. Any time we have had a question they have been quick to assist and help us out. Unlike other companies with similar software, I have found that Splashtop employees (including Sales Reps.) are actually still there after 6 months. At the previous company we used we had a new sales rep every other month!
Phil Snow | TrustRadius Reviewer

Implementation Rating

GoToMyPC

GoToMyPC 9.1
Based on 1 answer
Same as for every thing else computer related, read the instructions, take your time and do not rush it.
Mark Olberding | TrustRadius Reviewer

Splashtop

Splashtop 9.0
Based on 8 answers
Log in, download install and log in. Very easy.
Anonymous | TrustRadius Reviewer

Alternatives Considered

GoToMyPC

I recently started having problems with Splashtop - slow response/freezes/drops, and after troubleshooting everything
internet and hardware related, decided to check out GoToMyPC as one step
in troubleshooting. GoToMyPC has better response
time and has been more reliable. So far I am pleased with the switch with just a couple of minor matters mentioned earlier in review.
Anonymous | TrustRadius Reviewer

Splashtop

Splashtop Business Enterprise is actually easier to implement and get it up and running, all users have to do is download the standard or personalize file and run it, then share the code with you and you are all set to go, i like it because you can even do it from your phone if necessary
Anonymous | TrustRadius Reviewer

Contract Terms and Pricing Model

GoToMyPC

No score
No answers yet
No answers on this topic

Splashtop

Splashtop 9.1
Based on 1 answer
Terms were simple, straightforward, and acceptable.
Anonymous | TrustRadius Reviewer

Scalability

GoToMyPC

No score
No answers yet
No answers on this topic

Splashtop

Splashtop 9.1
Based on 3 answers
It's easy to install by creating installation packages.
Anonymous | TrustRadius Reviewer

Professional Services

GoToMyPC

No score
No answers yet
No answers on this topic

Splashtop

Splashtop 9.1
Based on 1 answer
Easy to work with
Anonymous | TrustRadius Reviewer

Return on Investment

GoToMyPC

  • It has allowed me to access my office while away from the office and save me time and money by not stopping what I was doing and returning to the office or calling someone to stop what they were doing and solve my problem.
Philip Freedman | TrustRadius Reviewer

Splashtop

  • I'm on the road a lot, so being able to remote into my host computer from my phone is clutch. It allows me to access files I don't have saved to the cloud.
  • Splashtop has been the most reliable of the 4 programs I have tried. Both are affordable and efficient.
Ben M | TrustRadius Reviewer

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