GoToMyPC vs. Splashtop

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GoToMyPC
Score 8.8 out of 10
N/A
GoToMyPC is a remote administration offering from GoTo (formerly LogMeIn) with mobile deployment to work on files, programs, and networks from home or while traveling.N/A
Splashtop
Score 8.7 out of 10
N/A
Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop states they have a secure, high-performing solution to fit specific use-cases. Splashtop is ISO certified, SOC 2 and GDPR compliant. Splashtop Business Access is a remote desktop software solution for business professionals and teams, allowing them to work from wherever, using…
$5
per month per user, billed annually
Pricing
GoToMyPCSplashtop
Editions & Modules
No answers on this topic
Splashtop Business Access Solo
$5.00
per month per user, billed annually
Splashtop Business Access Pro
$8.25
per month per user, billed annually
Splashtop Business Access Performance
$13.00
per month per user, billed annually
SOS
$17.00
per month per concurrent technician, billed annually
SOS+10
$19.00
per month per concurrent technician, billed annually
SOS Unlimited
$34.00
per month per concurrent technician, billed annually
Remote Support
$40.00
per month billed monthly or annually
Splashtop Enterprise
Contact Sales
Offerings
Pricing Offerings
GoToMyPCSplashtop
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
GoToMyPCSplashtop
Considered Both Products
GoToMyPC
Chose GoToMyPC
GoToMyPC is about the same as the others, as far as useability, but the price and setup are better.
Chose GoToMyPC
Price $99.00 per user to access up to 10 computers - In my opinion, GoToMyPC is far more expensive.
Chose GoToMyPC
GoToMyPC has more features. I was not able to print to a printer using Splashtop not could I completely customize the size of the screen - could only use preset zoom features.
Splashtop
Chose Splashtop
Splashtop Business Enterprise is actually easier to implement and get it up and running, all users have to do is download the standard or personalize file and run it, then share the code with you and you are all set to go, i like it because you can even do it from your phone if …
Chose Splashtop
Splashtop SOS is significantly more affordable than its competitors for smaller operations like ours. The base subscription is more than adequate for our use, whereas most competitors overkill single-user capacity. Additionally, competitive products frequently restrict the …
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
GoToMyPCSplashtop
Remote Administration
Comparison of Remote Administration features of Product A and Product B
GoToMyPC
9.4
91 Ratings
13% above category average
Splashtop
7.8
43 Ratings
5% below category average
Screen sharing9.361 Ratings9.337 Ratings
File transfer8.172 Ratings9.039 Ratings
Instant message10.019 Ratings7.930 Ratings
Secure remote access with Smart Card authentication10.012 Ratings00 Ratings
Access to sleeping/powered-off computers9.543 Ratings3.013 Ratings
Over-the-Internet remote session9.675 Ratings9.342 Ratings
Initiate remote control from mobile9.448 Ratings7.726 Ratings
Remote management of servers & workstations9.349 Ratings9.07 Ratings
Remote Active Directory® management9.122 Ratings00 Ratings
Centralized management dashboard10.026 Ratings7.132 Ratings
Session record10.023 Ratings7.219 Ratings
Annotations9.48 Ratings9.02 Ratings
Monitoring and Alerts9.318 Ratings6.05 Ratings
Multi-platform remote control9.123 Ratings8.733 Ratings
Best Alternatives
GoToMyPCSplashtop
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Score 9.8 out of 10
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Score 9.8 out of 10
Medium-sized Companies
mRemoteNG
mRemoteNG
Score 9.3 out of 10
mRemoteNG
mRemoteNG
Score 9.3 out of 10
Enterprises
Remote Desktop Services
Remote Desktop Services
Score 9.0 out of 10
Remote Desktop Services
Remote Desktop Services
Score 9.0 out of 10
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User Ratings
GoToMyPCSplashtop
Likelihood to Recommend
9.4
(94 ratings)
8.9
(474 ratings)
Likelihood to Renew
9.1
(5 ratings)
10.0
(34 ratings)
Usability
8.7
(11 ratings)
9.6
(24 ratings)
Availability
9.1
(2 ratings)
9.5
(5 ratings)
Performance
9.1
(2 ratings)
9.6
(5 ratings)
Support Rating
9.1
(13 ratings)
8.7
(433 ratings)
Implementation Rating
9.1
(3 ratings)
9.5
(15 ratings)
Configurability
9.1
(2 ratings)
5.0
(2 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
9.1
(1 ratings)
Ease of integration
-
(0 ratings)
10.0
(2 ratings)
Product Scalability
9.1
(2 ratings)
9.6
(5 ratings)
Professional Services
-
(0 ratings)
10.0
(2 ratings)
Vendor post-sale
-
(0 ratings)
9.9
(3 ratings)
Vendor pre-sale
-
(0 ratings)
5.5
(3 ratings)
User Testimonials
GoToMyPCSplashtop
Likelihood to Recommend
GoTo (formerly LogMeIn)
I think GoToMyPC is well-suited for any scenario I have encountered, although I only have experience using it in a small firm setting. Otherwise, for working from home and traveling or file retrieval, it has proved more than adequate. I have not encountered a scenario that I thought was less than appropriate.
Read full review
Splashtop
In my position Splashtop is perfectly suited for my needs. Allows me to connect to remote workers, or those who work from home. I use it while in the office as well as if I am doing after hours support at home. If you have workers who are local but at a different address, also useful. If you are supporting users just in the office you are in, obviously, it's not going to be a tool you will need
Read full review
Pros
GoTo (formerly LogMeIn)
  • I am able to easily access both of my home monitors on GoToMyPC by simply clicking on a slider bar.
  • I have access to all of my drives and programs as if I were sitting in my office.
  • GoToMyPC allows me to print to my office printers so I can complete paperwork and print it for my colleagues back in the office to use.
Read full review
Splashtop
  • Splashtop lets me see what my clients see.
  • Splashtop usually works even when my client's computer isn't in great shape. I can sometimes do things remotely that an onsite user cannot.
  • Splashtop lets me work on many computers from one location, without leaving my own desk.
  • Splashtop allows me to serve clients who are hundreds and even thousands of miles away. I can do work for people I've never met.
  • My clients can usually install Splashtop by themselves, preventing the need for a costly and time consuming site visit.
  • Splashtop lets me create installation links for remote access that have been configured specifically to my particular needs and the needs of my clients.
Read full review
Cons
GoTo (formerly LogMeIn)
  • Transfer or copy files from the computer drive (c drive) to your active desktop file folders.
  • The ability to set your own "Time Out" too often I have to log back in if switching between computer screens.
  • Easier way to print documents to printers not connected to the computer being accessed.
Read full review
Splashtop
  • Web Access should be available to all Splashtop Versions so support personnel do not need to have their laptop with them or Executable on USB Drive etc..
  • Remote access and scaling of screens sometimes is very difficult and have to resort to using keyboard commands to Navigate a screen because the mouse does not show where it is accurately on the remote screen no matter what changes you make on the client although I think this has been improving.
  • Intermittent loss of streamer access and showing that a system is online in the Dashboard has been flakey lately. What I mean by this is systems show offline then they come back online their own then offline again - intermittent
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Likelihood to Renew
GoTo (formerly LogMeIn)
I have been using GotomyPC for 20 years and it's gotten better with time. It's the best remote app that I've tried. The others were harder to use and not as functional. It allows us to work from anywhere just as if we were in the office. Even being able to print to my remote location is a wonderful way of doing work. I don't have to drag it to my remote device, It will just print without any hassle
Read full review
Splashtop
I believe that I will renew Splashtop without any problems in the coming years as eating stable costs without increases even in critical periods such as the Covid virus, Splashtop allows access to 25 unattended stations and has continuous updates and new features. It also allows resale to users with sub-accounts
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Usability
GoTo (formerly LogMeIn)
Really easy to use-even if you forget your password frequently like me. The reset password feature is not cumbersome and does not require phoning Customer Service. Just a few clicks and a bit of creativity to come up with a new password. I like this "easy button" approach. Definitely recommend.
Read full review
Splashtop
It's hard to find any significant faults with Splashtop. It offers a very responsive remote access experience with clear and simple interface. There's very little learning curve as it's toolbar mimics other popular remote access solutions graphical user interface. It's gives you access to your remote computer quickly and stays out of your way
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Reliability and Availability
GoTo (formerly LogMeIn)
I've never had a problem unless the host computer itself is having an issue - such as being off line.
Read full review
Splashtop
I've never had any issues with it, nor any connectivity issues. They always say when they'll be maintaining the system and it's always in the odd hours, so nobody uses then. But I've never had any issues.
Read full review
Performance
GoTo (formerly LogMeIn)
Everything loads quickly. The only lag has been when our internet provider didn't fix our connection. Once that was resolved, no problems.
Read full review
Splashtop
Pages and servers load fast, normal speed. It doesn't lag or anything like that. I don't integrate it with anything else.
Read full review
Support Rating
GoTo (formerly LogMeIn)
I have never had to contact support. The product is so easy to use I have not needed help (yet). But if I had to contact them, I am sure they would be just as great to work with as the product itself is.
Read full review
Splashtop
Tickets lingered in the support queue. Our environment is complex and some solutions never work in it but inconsistency and long turn around time on seemingly simple support issues force our pursuit of alternative solutions. Our environment is atypical and should not be used as a litmus test for solutions however we found the support issues were more wide spread with other orgs voicing the same delays.
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Implementation Rating
GoTo (formerly LogMeIn)
It set up quickly and assigning log ins to various computers was simple. I don't think you need many insights into the product. It's easy to implement and easy to use. Since it's a work tool, it needs be that way. I wouldn't want the tool to have any learning curve when some of the people using it are not tech savvy. They are accessing their work computers for files or to work on apps that their remote devices might not have loaded.
Read full review
Splashtop
It couldn't have been any easier to setup and I have had no issues with it since it was implemented. It's a great product and makes remotely connecting to another device so simple and quick. I can't recommend it enough
Read full review
Alternatives Considered
GoTo (formerly LogMeIn)
I recently started having problems with Splashtop - slow response/freezes/drops, and after troubleshooting everything
internet and hardware related, decided to check out GoToMyPC as one step
in troubleshooting. GoToMyPC has better response
time and has been more reliable. So far I am pleased with the switch with just a couple of minor matters mentioned earlier in review.
Read full review
Splashtop
Splashtop Business Enterprise is actually easier to implement and get it up and running, all users have to do is download the standard or personalize file and run it, then share the code with you and you are all set to go, i like it because you can even do it from your phone if necessary
Read full review
Contract Terms and Pricing Model
GoTo (formerly LogMeIn)
No answers on this topic
Splashtop
Terms were simple, straightforward, and acceptable.
Read full review
Scalability
GoTo (formerly LogMeIn)
I can use it on all of my devices - even my Galaxy phone. Once you log into your device, you work on it as if you were physically in front of it. Not much complexity in that. If you can work on your own device, you can work on it through another device - even a phone.
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Splashtop
It's a product that allows us to work remotely and access our servers from anywhere in the world. Our team works from different parts of the world and it's a great tool for us.
Read full review
Professional Services
GoTo (formerly LogMeIn)
No answers on this topic
Splashtop
Easy to work with
Read full review
Return on Investment
GoTo (formerly LogMeIn)
  • Increased productivity since I can access remotely
  • Ability to use my laptop making my desktop a mobile workstation
  • Ability to provide answers at closed-door meetings about budgeting, expenses, invoices without needing to leave the room to look it up on my desktop.
Read full review
Splashtop
  • Clients are happy that we can support them almost instantly without needed to come on site
  • Clients have asked us to do more work on their computers remotely and more often which means increased billing
  • Clients rely on our rapid response with Splashtop which helps build a stronger relationship with them
Read full review
ScreenShots

Splashtop Screenshots

Screenshot of Splashtop Business Access - The solution enables users to connect with remote computersScreenshot of Splashtop Business Access - Managers can assign role-based access and define permissionsScreenshot of Splashtop SOS - Access with a 9-digit session codeScreenshot of Splashtop SOS - View current sessionsScreenshot of Splashtop Remote Support - Files can be transferred between local and remote computersScreenshot of Splashtop Remote Support -  Administrators can control remote capabilities