Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Gusto
Score 7.6 out of 10
N/A
Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.
$46
per month
Hibob
Score 7.8 out of 10
N/A
Hibob headquartered in London their HR management platform, bob. Hibob provides a wide range of features supporting talent management including onboarding administration and task management, payroll reporting and time tracking, and manager dashboard for tracking employee performance.N/A
Pricing
GustoHibob
Editions & Modules
Simple: A streamlined set of automatic payroll features and benefits integrations
$40/month + $6/mo per person
$12 per employee/contractor
Plus: Comprehensive payroll, benefits, and HR tools for employers building a great place to work
$80/month + $12/mo per person
Premium: Scalable payroll and benefits, expert HR, and dedicated support for the complex needs of growing teams
Exclusive pricing, contact Gusto
No answers on this topic
Offerings
Pricing Offerings
GustoHibob
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsGusto offers three pricing plans for payroll, benefits, and HR, so you can choose the plan that meets your business needs.
More Pricing Information
Community Pulse
GustoHibob
Considered Both Products
Gusto

No answer on this topic

Hibob
Chose Hibob
Hibob was ultimately more flexible and offered a strong customer support network which is why we selected it over others. It's also well-priced and while not "cheap", it was more inexpensive than other larger systems. Their sales team was so supportive the entire time and as we …
Top Pros
Top Cons
Features
GustoHibob
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Gusto
8.4
163 Ratings
2% above category average
Hibob
6.6
38 Ratings
20% below category average
Pay calculation8.3155 Ratings5.922 Ratings
Support for external payroll vendors8.58 Ratings6.817 Ratings
Benefit plan administration7.6107 Ratings00 Ratings
Direct deposit files8.4158 Ratings00 Ratings
Salary revision and increment management8.1134 Ratings7.031 Ratings
Reimbursement management9.511 Ratings00 Ratings
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Gusto
-
Ratings
Hibob
7.5
56 Ratings
5% below category average
Employee demographic data00 Ratings7.754 Ratings
Employment history00 Ratings8.054 Ratings
Job profiles and administration00 Ratings8.243 Ratings
Workflow for transfers, promotions, pay raises, etc.00 Ratings7.553 Ratings
Organizational charting00 Ratings7.356 Ratings
Organization and location management00 Ratings7.747 Ratings
Compliance data (COBRA, OSHA, etc.)00 Ratings6.126 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Gusto
-
Ratings
Hibob
8.1
50 Ratings
0% above category average
Approval workflow00 Ratings8.550 Ratings
Balance details00 Ratings7.848 Ratings
Annual carry-forward and encashment00 Ratings7.945 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Gusto
-
Ratings
Hibob
7.5
55 Ratings
8% below category average
View and generate pay and benefit information00 Ratings6.838 Ratings
Update personal information00 Ratings8.155 Ratings
View company policy documentation00 Ratings7.548 Ratings
Employee recognition00 Ratings7.142 Ratings
View job history00 Ratings8.052 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
Gusto
-
Ratings
Hibob
7.4
53 Ratings
3% below category average
Report builder00 Ratings8.151 Ratings
Pre-built reports00 Ratings7.451 Ratings
Ability to combine HR data with external data00 Ratings6.733 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
Gusto
-
Ratings
Hibob
6.7
30 Ratings
20% below category average
Corporate goal setting00 Ratings6.524 Ratings
Individual goal setting00 Ratings6.728 Ratings
Line-of sight-visibility00 Ratings6.723 Ratings
Performance tracking00 Ratings6.928 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
Gusto
-
Ratings
Hibob
7.1
47 Ratings
12% below category average
Performance plans00 Ratings7.140 Ratings
Performance improvement plans00 Ratings6.634 Ratings
Review status tracking00 Ratings7.145 Ratings
Review reminders00 Ratings7.647 Ratings
Multiple review frequency00 Ratings7.440 Ratings
Best Alternatives
GustoHibob
Small Businesses
Patriot Software
Patriot Software
Score 9.1 out of 10
Patriot Software
Patriot Software
Score 9.1 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GustoHibob
Likelihood to Recommend
7.0
(176 ratings)
8.0
(57 ratings)
Likelihood to Renew
9.0
(7 ratings)
8.3
(6 ratings)
Usability
8.1
(3 ratings)
8.3
(5 ratings)
Availability
-
(0 ratings)
9.1
(1 ratings)
Performance
-
(0 ratings)
9.1
(1 ratings)
Support Rating
1.5
(24 ratings)
7.0
(4 ratings)
Online Training
-
(0 ratings)
9.1
(1 ratings)
Implementation Rating
8.2
(1 ratings)
7.8
(3 ratings)
Configurability
-
(0 ratings)
9.1
(1 ratings)
Ease of integration
-
(0 ratings)
9.1
(1 ratings)
Product Scalability
-
(0 ratings)
9.1
(1 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
GustoHibob
Likelihood to Recommend
Gusto
I would love to use Gusto for companies of all staff sizes but I understand that larger businesses will opt for a PEO and willingly give up flexibility and features to do that. However, I love that Gusto can be customized on so many levels – offer letter, adding documents for new hires, document verification, deploying documents to existing staff, tracking who has signed, helping staff select health benefits (love that this is an entirely paperless process!), screen share support (love this!), a host of integrations with other apps are easy to link up. The interface is delightful (love the piglet!), HR support for Master Admins is very professional. There are templates, forms, rules and updates provided for all States. And the reports are so easy to read, customize and understand. Amazing!
Read full review
Hibob
Bob is well suited to house documents, build organisational charts, request and authorise time off or sick leave, as well as displaying teams, their time off and their current status (on holiday, on parental leave, active, etc). Bob is also well suited to automate tasks, for example if there is a new starter, it's easy to tell everyone involved what they should do automatically - that's a big weight off the People Team's shoulders. Unfortunately, not everything is possible with Bob. For example, the creation of templates for documents is not ideal, with lots of formatting oddities and building different version of the same documents being generally difficult. Furthermore, the signature function is not legally binding, so can't be use (for example) to send employment contracts for signature.
Read full review
Pros
Gusto
  • The self-service aspect of the software is very nice. We rarely need to get customer service involved.
  • For the first 2 years of our subscription to Gusto, customer service has been good when we needed it.
  • We have also had good experience with third parties recommended by Gusto including a 401(k) administrator, R&D tax credit analyst, and background check software.
Read full review
Hibob
  • Provides usable data via feedback surveys for managers and operations team to take quick action on.
  • It helps us identify our Talent Groups and connect data to their satisfaction to prevent turnover.
  • Simplifies and syncs every day HR tasks, saving loads of time and effort.
Read full review
Cons
Gusto
  • The support isn't very impressive, although it's rare that we even need their help.
  • I would like to see a better scheduling tool for the staff. Currently I have to use Homebase for this feature alone because Gusto's offering is lacking in this area.
Read full review
Hibob
  • I'd like to be able to have flexibility in org charts so that there are options for matrix, flat. I'd also like a printable version of the org chart AND one where names were hidden so it could be shared with individuals outside the organization.
  • In the Performance Reviews I would love to see a 9-box option including corresponding questions so we could plot individuals in the 9-box matrix.
  • It would be ideal if, before a performance review period, managers were given the opportunity to choose 3-4 people they would want to include in a Peer Review of their employees AND where the system would flag if one person was being asked to do more than 2 Peer Reviews.
Read full review
Likelihood to Renew
Gusto
Unless they break it, I'm never leaving. It's just too easy. Gusto is also really affordable, and for what I pay, it's worth having the historical record within the system. I like that I can go back and pull up W2's for year's past. This sort of easy access reporting, has been helpful especially when getting reports for PPP loans.
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Hibob
We will without a doubt be continuing to use Hibob, it is convenient, being engaged with and great value for money. A one stop shop for all things HR related to keep policies and safe financial information has been so beneficial to the business meaning less risk to GDPR breaches and somewhere for employees to refer back to in future has been invaluable
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Usability
Gusto
The UI is clean and simple. It's incredibly easy to find what you need to find, and if you can't, a quick search of their help files will direct you where you need to go about 90% of the time. For that last 10%, a support e-mail will result in a quick answer. Almost any time I try to do something new I haven't done before with Gusto, I can do it in a few minutes.
Read full review
Hibob
Hibob is generally very easy to use or figure out. Their resource library is also fairly extensive and has a lot of videos that are helpful to follow along with.
Read full review
Reliability and Availability
Gusto
No answers on this topic
Hibob
Yes they are always there when we need them. Fast response time too.
Read full review
Performance
Gusto
No answers on this topic
Hibob
Yes the system is fast and easy to use.
Read full review
Support Rating
Gusto
Gusto's customer service has really deteriorated lately and they seem to have really changed their focus. It used to be when you called you were routed to an individual who knew about payroll, benefits, reporting, etc. but now you get someone who seems to have not received the correct training. My last call about a dismissal payroll took me over an hour of my time and the person still could not help me and finally transferred me to someone else.
Read full review
Hibob
A lot of support is self-service from the users themselves, via a guide hosted on HiBob's website. I have found the guide helpful 10% of the time when I needed support. The support team is quite quick to reply, but not everyone is helpful unfortunately, and in many cases a lot of emails, messages and back and forth were needed to get to the bottom of an issue. When I pointed out that a video call would be a quicker way to tell people "this is how it's done", I was told that it's not the way they deliver support. I had to beg our account managers for a video chat with some skilled users to show me how to do certain things that (a) were nowhere to be found on the guide, and (b) the support team wasn't able to solve. Additionally, to find solutions, I was pointed to a forum where other users exchange tips on how they managed to solve problems - again, not really helpful as I would like to know this from Bob's team themselves since we're paying for the product, and I shouldn't rely on other users to tell me how they managed their way around a problem
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Online Training
Gusto
No answers on this topic
Hibob
It was fast and easy to learn with the trainer. Their staff was great to work with.
Read full review
Implementation Rating
Gusto
Super easy to implement and use!
Read full review
Hibob
I really enjoyed the implementation being involved in a key piece of change management int he business was really exciting
Read full review
Alternatives Considered
Gusto
Gusto was the only payroll provider we used for our business. Before Gusto we were running payroll manually, which was cumbersome and didn’t account for our tax liability. Gusto is heads and shoulders above running payroll manually. It takes the load of payroll management off your shoulders and gives employees and easy to use portal to manage their personal payroll information.
Read full review
Hibob
Hibob was ultimately more flexible and offered a strong customer support network which is why we selected it over others. It's also well-priced and while not "cheap", it was more inexpensive than other larger systems. Their sales team was so supportive the entire time and as we went into the implementation phase (which only took us 12 weeks for 1,000 employees!), it was clear that the support continued. Our implementation specialist was so incredibly helpful and while we worked at our own pace, we were still able to roll it out in 3 months. Having worked on a Workday Implementation before, I was blown away by how quickly we got this done. It's also great that as we are using the product, we can continuously make adjustments on our own and tweak it as the business changes. Workday is so complicated that it required a full-time team to work on it. It's just two of us overseeing the system and we are able to run things smoothly on our own! Of course, it's great having the support of our Account Manager when we get stuck.
Read full review
Scalability
Gusto
No answers on this topic
Hibob
It is easy to use across the board for all departments in the company.
Read full review
Return on Investment
Gusto
  • Saves me time and time is money so I've definitely saved money using Gusto over other payroll providers
  • 401k integration was not a good fit for my size company unfortunately, which I was disappointed about initially, but if you are a larger company it could be an excellent asset to your benefits structure for your team
  • Has increased employee retention because of its ease of use
Read full review
Hibob
  • We were paying a third-party HR organization ~100K per year and were able to cut this from our budget by turning on the connections between our ATS, Hibob, and our payroll vendors.
  • We are using the integration between CoMeet ATS, and it autogenerates the employee onboarding, creating a seamless experience for the employees. They used to have to reenter their data in 5 separate systems, now, it's all started in CoMeet, and upon hire, the onboarding data is collected in Hibob and distributed into all other connected systems.
  • When changing employment status, the automation manages system access automatically. (But in cases where we need to override the information for special cases, we still have the option without "breaking" the API connections).
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ScreenShots

Gusto Screenshots

Screenshot of Flexible, automated payrollScreenshot of Time-off trackingScreenshot of The source of truth for HR data

Hibob Screenshots

Screenshot of Screenshot of Screenshot of