What users are saying about
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Top Rated
67 Ratings
62 Ratings

Gusto

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Top Rated
67 Ratings
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Score 8.8 out of 101
62 Ratings
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Score 6.8 out of 101

Likelihood to Recommend

Gusto

Gusto is perfect for our 12-member staff law firm. It is easy to use for both myself (the administrator) as well as the individual staff members, giving them access to their payroll information.
Jeanie Watt profile photo

Paychex Flex

It is very well-suited for processing payroll. This is a strong area for Paychex as it is one of the simpler systems to use.
No photo available

Feature Rating Comparison

Payroll Management

Gusto
9.2
Paychex Flex
7.1
Pay calculation
Gusto
9.4
Paychex Flex
7.5
Support for external payroll vendors
Gusto
9.1
Paychex Flex
Benefit plan administration
Gusto
8.7
Paychex Flex
7.1
Direct deposit files
Gusto
9.5
Paychex Flex
7.9
Salary revision and increment management
Gusto
9.3
Paychex Flex
7.5
Reimbursement management
Gusto
9.2
Paychex Flex
5.6

Human Resource Management

Gusto
Paychex Flex
4.2
Employee demographic data
Gusto
Paychex Flex
6.5
Employment history
Gusto
Paychex Flex
4.3
Job profiles and administration
Gusto
Paychex Flex
5.0
Workflow for transfers, promotions, pay raises, etc.
Gusto
Paychex Flex
4.1
Organizational charting
Gusto
Paychex Flex
1.0
Organization and location management
Gusto
Paychex Flex
2.3
Compliance data (COBRA, OSHA, etc.)
Gusto
Paychex Flex
6.0

Leave and Attendance Management

Gusto
Paychex Flex
7.6
Approval workflow
Gusto
Paychex Flex
7.9
Balance details
Gusto
Paychex Flex
6.7
Annual carry-forward and encashment
Gusto
Paychex Flex
8.2

Employee Self Service

Gusto
Paychex Flex
6.6
View and generate pay and benefit information
Gusto
Paychex Flex
8.2
Update personal information
Gusto
Paychex Flex
7.9
View company policy documentation
Gusto
Paychex Flex
6.5
View job history
Gusto
Paychex Flex
3.9

Asset Management

Gusto
Paychex Flex
4.1
Tracking of all physical assets
Gusto
Paychex Flex
4.1

HR Reporting

Gusto
Paychex Flex
4.9
Report builder
Gusto
Paychex Flex
4.1
Pre-built reports
Gusto
Paychex Flex
4.3
Ability to combine HR data with external data
Gusto
Paychex Flex
6.4

Onboarding

Gusto
Paychex Flex
4.4
New hire portal
Gusto
Paychex Flex
4.1
Manager tracking tools
Gusto
Paychex Flex
4.7

Recruiting / ATS

Gusto
Paychex Flex
8.2
Job Requisition Management
Gusto
Paychex Flex
8.2
Company Website Posting
Gusto
Paychex Flex
8.2
Publish to Social Media
Gusto
Paychex Flex
8.2
Job Search Site Posting
Gusto
Paychex Flex
8.2
Duplicate Candidate Prevention
Gusto
Paychex Flex
8.0
Applicant Tracking
Gusto
Paychex Flex
8.2
Notifications and Alerts
Gusto
Paychex Flex
8.2

Pros

Gusto

  • Nice UI/UX, at least for the desktop (though not so great for viewing paystubs on mobile).
  • Relatively inexpensive, especially compared to more robust solutions like ADP.
  • Easy to set up and run if you don't have a complicated payroll (great for teams < 20 people).
No photo available

Paychex Flex

  • Provides a central location to access all clients. We don't have to worry about multiple logins.
  • We have immediate access to reports and live payroll data to assist our client in planning.
  • We are able to assist our clients with payroll processing when necessary.
  • We have immediate access to reports and can customize reports to gather data needed for tax return and/or financial statement preparation.
Rhonda Rader profile photo

Cons

Gusto

  • Although the payroll works well, HR Tools and benefits are lacking. Platforms like GoCo, BambooHR, etc have much more features and customizability.
  • Not well-suited for larger teams or complicated payroll schedules. Although I wish we could use Gusto for payroll longer, we may have to switch soon to something that's not as 'pretty' but that has the ability to run more complicated payrolls.
  • Pay stubs never seem to render correctly on phone. I've tried it with 2 different iPhones on different browsers but for some reason part of the paystuff is always cut off and can't be seen. Looks fine on the desktop website, though.
No photo available

Paychex Flex

  • Only one thing comes to mind. Whenever my regular (wonderful) payroll specialist is out, the replacement does not seem to know my special needs. Perhaps a little interoffice communication would be helpful to keep things running smoothly.
Carina Stewart profile photo

Likelihood to Renew

Gusto

Gusto 8.0
Based on 1 answer
While Gusto does have a few flaws on the whole it is a very user-friendly software that does a great job of making a very complicated and mundane task quite easy and it is also very cost-effective. But I find that it is not a great fit for everyone and there have been a few mistakes in the payroll tax filings that have caused me and my clients some concern
Lauri Paxton profile photo

Paychex Flex

Paychex Flex 8.9
Based on 3 answers
Because it makes the part of my job that includes payroll very easy.
Joretta Fletcher profile photo

Usability

Gusto

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.2
Based on 1 answer
It works for me and takes all the stress out of payroll. They also do all the reporting.
Sheri Smallwood profile photo

Alternatives Considered

Gusto

ADP Workforce Now, Paylocity are both better at more complicated payrolls, but at the expense of the overall look and experience.
No photo available

Paychex Flex

They both have their pros and cons. Paychex Flex is much easier to use when processing payroll.
Darla Shaw profile photo

Return on Investment

Gusto

  • Peace of mind
Krystle Pinzker profile photo

Paychex Flex

  • Out of 16 payrolls since switching we have been error free on 4. For the rest of the payrolls bizarre things would happen that we had no control over such as reimbursements appearing for all employees whose last names started with "B" or 401k limits disppearing. This switch has cost us many man hours trying track down errors and waiting on hold for customer service to "fix" them.
Katrina Godsey profile photo

Pricing Details

Gusto

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Gusto Editions & Modules

Gusto
Edition
Concierge: Includes everything in the Complete plan, plus access to certified HR pros and resources so you don’t have to go it alone.
$149/month1
Complete: Includes everything in the Core plan, plus better HR tools so you can create a great place to work
$39/month1
Core: Refreshingly easy payroll so you can get back to what matters most.
$39/month2
1. $12 per employee/contractor
2. $6 per employee/contractor
Additional Pricing Details
Gusto offers three simple pricing plans for payroll, benefits, and HR, so you can choose the plan that meets your business needs. Learn about plans: gusto.com/product/pricing

Paychex Flex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

Paychex Flex Editions & Modules

Paychex Flex
Additional Pricing Details

Add comparison