What users are saying about
10 Ratings
576 Ratings
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Score 7.8 out of 100
10 Ratings
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Score 6.8 out of 100

Feature Set Ratings

    Project Management

    7.3

    HipChat (discontinued)

    73%

    Hiver

    Feature Set Not Supported
    N/A
    HipChat (discontinued) ranks higher in 2/2 features

    Mobile Access

    7.3
    73%
    98 Ratings
    N/A
    0 Ratings

    Search

    7.2
    72%
    104 Ratings
    N/A
    0 Ratings

    Communication

    7.3

    HipChat (discontinued)

    73%

    Hiver

    Feature Set Not Supported
    N/A
    HipChat (discontinued) ranks higher in 6/6 features

    Chat

    7.7
    77%
    133 Ratings
    N/A
    0 Ratings

    Notifications

    7.7
    77%
    131 Ratings
    N/A
    0 Ratings

    Discussions

    6.5
    65%
    111 Ratings
    N/A
    0 Ratings

    Surveys

    7.9
    79%
    35 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    7.0
    70%
    43 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    7.0
    70%
    23 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    6.3

    HipChat (discontinued)

    63%

    Hiver

    Feature Set Not Supported
    N/A
    HipChat (discontinued) ranks higher in 6/6 features

    Video files

    6.5
    65%
    86 Ratings
    N/A
    0 Ratings

    Audio files

    6.8
    68%
    74 Ratings
    N/A
    0 Ratings

    Access control

    6.5
    65%
    61 Ratings
    N/A
    0 Ratings

    Advanced security features

    5.8
    58%
    50 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    6.0
    60%
    28 Ratings
    N/A
    0 Ratings

    Device sync

    6.0
    60%
    56 Ratings
    N/A
    0 Ratings

    Incident and problem management

    HipChat (discontinued)

    Feature Set Not Supported
    N/A
    2.3

    Hiver

    23%
    Hiver ranks higher in 3/3 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    1.7
    17%
    3 Ratings

    Ticket creation and submission

    N/A
    0 Ratings
    2.6
    26%
    3 Ratings

    Ticket response

    N/A
    0 Ratings
    2.6
    26%
    3 Ratings

    Multi-Channel Help

    HipChat (discontinued)

    Feature Set Not Supported
    N/A
    3.5

    Hiver

    35%
    Hiver ranks higher in 1/1 features

    Email support

    N/A
    0 Ratings
    3.5
    35%
    3 Ratings

    Attribute Ratings

    • HipChat (discontinued) is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    6.8

    HipChat (discontinued)

    68%
    134 Ratings
    1.8

    Hiver

    18%
    3 Ratings

    Likelihood to Renew

    9.8

    HipChat (discontinued)

    98%
    2 Ratings

    Hiver

    N/A
    0 Ratings

    Usability

    7.2

    HipChat (discontinued)

    72%
    8 Ratings
    3.0

    Hiver

    30%
    1 Rating

    Support Rating

    7.0

    HipChat (discontinued)

    70%
    10 Ratings
    4.0

    Hiver

    40%
    1 Rating

    Implementation Rating

    8.4

    HipChat (discontinued)

    84%
    6 Ratings

    Hiver

    N/A
    0 Ratings

    Ease of integration

    7.6

    HipChat (discontinued)

    76%
    8 Ratings

    Hiver

    N/A
    0 Ratings

    Product Scalability

    7.2

    HipChat (discontinued)

    72%
    10 Ratings

    Hiver

    N/A
    0 Ratings

    Likelihood to Recommend

    Atlassian

    Well suited for
    Cross-teams communication.
    Webhooks support. Easy integrations with Atlassian products and other systems as well. File sharing directly or in a group. Video/Audio calls.
    Not suited for:
    Lacks apps integration like Slack.
    Lacks quality with video calls.
    Slow file transfer for large files.
    Frequent downtime due to app instability.
    Read full review

    Hiver

    Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
    Read full review

    Pros

    Atlassian

    • HipChat is the first enterprise team chat application, hence it invented the idea of itself.
    • Cross-platform support and hence runs on most of the computing devices
    • Efficient search
    • Completely free for smaller teams
    • Webhooks +1
    • Integrations with Atlassian products and other systems as well. For example, Infra monitoring applications.
    • Custom emojis
    • Media and file sharing directly or in a group
    • Video chat
    Read full review

    Hiver

    • It's easy to set up, and manage ongoing.
    • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
    • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
    Read full review

    Cons

    Atlassian

    • Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
    • Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
    • Video and audio calls are pretty useless, they're slow and not always work.
    • The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.
    Read full review

    Hiver

    • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
    Read full review

    Pricing Details

    HipChat (discontinued)

    Starting Price

    $0 per user

    Editions & Modules

    HipChat (discontinued) editions and modules pricing
    EditionModules
    HipChat Basic$01
    HipChat Plus$22

    Footnotes

    1. per user
    2. per user

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    For Server pricing info please visit https://www.hipchat.com/server (Only $1.20/user/month at the highest user tier!)

    Hiver

    Starting Price

    $14 /user/month

    Editions & Modules

    Hiver editions and modules pricing
    EditionModules
    PLUS PLAN$14.001
    PREMIUM PLAN$22.002
    ENTERPRISE PLAN$34.003

    Footnotes

    1. /user/month
    2. /user/month
    3. /user/month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Atlassian

    If they fix the bugs the last update gave that are causing hipchat to crash more often.
    Read full review

    Hiver

    No answers on this topic

    Usability

    Atlassian

    The app itself had a pleasant if not generic interface. As a user experience expert and engineer I can say the interface is fairly intuitive if not bland. It does what you expect it to do and it's available on iOS and Android devices. If I recall it was generally pretty light weight in terms of installation size.
    Read full review

    Hiver

    Easy to use
    Read full review

    Support Rating

    Atlassian

    HipChat support is good . Responds in timely manner when ever we have raised the request via email , phone and gives us continue update on the request .Though most of the questions are answered by HipChat FAQs , but they can still improve it and add more to the knowledge base .
    Read full review

    Hiver

    Support is there, can be slow at times.
    Read full review

    Implementation Rating

    Atlassian

    I don't have insights as I was not a part of the implementation. However, I love the end product
    Read full review

    Hiver

    No answers on this topic

    Alternatives Considered

    Atlassian

    We tried a lot of chat clients before choosing HipChat. The Skype for Business UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco Jabber was expensive to license and maintain; Skype was open to the public which took time away due to users dealing with spam and could allow viruses and malware. HipChat being a closed product, centrally managed and available to try without an upfront investment was perfect for our environment. All our Agile teams have their own room, chat and can communicate with others quickly and easily.
    Read full review

    Hiver

    Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
    Read full review

    Scalability

    Atlassian

    Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.
    Read full review

    Hiver

    No answers on this topic

    Return on Investment

    Atlassian

    • HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.
    Read full review

    Hiver

    • Hiver has increased the efficiency by which we address emailed questions and concerns.
    • Hiver increases transparency between team members.
    • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
    Read full review

    Screenshots

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