Likelihood to Recommend Well suited for
Cross-teams communication.
Webhooks support. Easy integrations with Atlassian products and other systems as well. File sharing directly or in a group. Video/Audio calls.
Not suited for:
Lacks apps integration like
Slack .
Lacks quality with video calls.
Slow file transfer for large files.
Frequent downtime due to app instability.
Read full review HighQ Collaborate is well suited to situations where a law firm maintains numerous documents for a client and the client needs access to them on a regular basis. For example, we may store the client's minute book (which is relatively common for a large corporate law firm to do), but the client may need access to documents in that minute book on a regular basis. Likewise, we have an internal system at the firm for hosting digital versions of closing books, however, many clients would not have a similar system because they would only receive closing books irregularly. USBs get lost and the client might not want to put the closing book on the main server where anyone can access it. By putting the closing book on the extranet site, the individuals in the client's organization who should be able to access the closing book can do so.
Read full review Pros HipChat is very stable and reliable. I have never had issues with not being able to connect or being able to communicate with others on HipChat. HipChat integrates quite well with other applications, such as Jira and Stash. This is a main selling point for my team. It provides a convenient feed of actions on a JIRA story or Stash pull request. HipCat does a good job of allowing 1-1 and group chats. It is simple to start a new conversation and it is easy to hold a group conversation and keep track of who is in the room. I like how HipChat has away/here/on mobile statuses. This makes it easy to see if a person is available to be contacted. Read full review Document sharing. This product makes it easy to upload, review and organize documents related to a particular project or matter. Permissions. Collaborate allows very granular permissions to be assigned for shared documents and administrative activities such as workflows. Reliability. The product is cloud-based and rarely, if ever, unavailable. Read full review Cons Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks. Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms. Video and audio calls are pretty useless, they're slow and not always work. The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years. Read full review It is just not that exciting. We host documents on there for clients but the extranet sites have ultimately turned out to not be a product that our clients are clamoring for or that we are regularly pushing. Read full review Likelihood to Renew If they fix the bugs the last update gave that are causing hipchat to crash more often.
Read full review Usability The app itself had a pleasant if not generic interface. As a user experience expert and engineer I can say the interface is fairly intuitive if not bland. It does what you expect it to do and it's available on iOS and Android devices. If I recall it was generally pretty light weight in terms of installation size.
Read full review Support Rating HipChat support is good . Responds in timely manner when ever we have raised the request via email , phone and gives us continue update on the request .Though most of the questions are answered by HipChat FAQs , but they can still improve it and add more to the knowledge base .
Read full review The interface is easy to use and overall the software seems pretty robust (I haven't had any crashes yet), so I haven't had to use the support very often. Likewise, I don't think I've ever had a client e-mail me with questions or issues - the software is pretty idiot-proof.
Read full review Implementation Rating I don't have insights as I was not a part of the implementation. However, I love the end product
Read full review Alternatives Considered We tried a lot of chat clients before choosing HipChat. The
Skype for Business UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco
Jabber was expensive to license and maintain;
Skype was open to the public which took time away due to users dealing with spam and could allow viruses and malware. HipChat being a closed product, centrally managed and available to try without an upfront investment was perfect for our environment. All our Agile teams have their own room, chat and can communicate with others quickly and easily.
Read full review I feel that HighQ does not really have any real competition in this space because it simply accomplishes its goals far better than the competition at lower cost, while requiring less training and administration.
Read full review Scalability Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.
Read full review Return on Investment HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls. Read full review Permits fairly simple administration by a single person for hundreds of Extranets One shop stopping for reliable, secure document sharing and signing with external parties Simple enough to use that internal and external users do not need training to take advantage of the product. Read full review ScreenShots HipChat (discontinued) Screenshots