What users are saying about
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Top Rated
653 Ratings
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86 Ratings

Hootsuite

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Top Rated
653 Ratings
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Score 7.8 out of 100

Nimble

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86 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Hootsuite

Hootsuite is well suited for those managing a single social media account or dozens. It can be used by small businesses all the way up to large scale marketing agencies. The ability to post to multiple channels at once is so incredibly helpful and a huge time saver. Give it a try, you will be glad you did.
Anonymous | TrustRadius Reviewer

Nimble

This tool is suitable for all sizes of organizations since it has the capacity to manage customer relations in the best possible way. Its features like task management, reports, social collaboration, and forecasting are always considered important for CRM and they all work without causing any trouble. But its Reports need to be more elaborate and its interface should be made easier and less tricky.
Leo George | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Hootsuite
7.5
Nimble
Boolean keyword searches
Hootsuite
7.5
Nimble
Filtering out noise/spam
Hootsuite
7.0
Nimble
Sentiment analysis
Hootsuite
6.9
Nimble
Broad channel coverage
Hootsuite
8.5
Nimble

Publishing

Hootsuite
8.3
Nimble
Content planning and scheduling
Hootsuite
9.2
Nimble
Audience targeting
Hootsuite
7.8
Nimble
Content optimization
Hootsuite
7.9
Nimble
Workflow management
Hootsuite
8.5
Nimble

Engagement

Hootsuite
8.2
Nimble
Automated routing and prioritization
Hootsuite
7.9
Nimble
Customer interaction histories
Hootsuite
8.1
Nimble
Bulk actions
Hootsuite
8.5
Nimble

Marketing

Hootsuite
7.0
Nimble
Lead generation
Hootsuite
7.2
Nimble
Content marketing
Hootsuite
7.4
Nimble
Paid media management
Hootsuite
6.6
Nimble
Campaigns and promotions
Hootsuite
6.9
Nimble

Channel coverage/integration

Hootsuite
8.6
Nimble
Twitter
Hootsuite
9.4
Nimble
Facebook
Hootsuite
9.2
Nimble
LinkedIn
Hootsuite
8.9
Nimble
Google+
Hootsuite
8.8
Nimble
Instagram
Hootsuite
7.9
Nimble
Pinterest
Hootsuite
8.2
Nimble
YouTube
Hootsuite
7.6
Nimble

Reporting/analytics

Hootsuite
7.4
Nimble
Campaign success analytics
Hootsuite
7.5
Nimble
Real-time tracking
Hootsuite
7.5
Nimble
Competitor analysis
Hootsuite
7.3
Nimble

Account management

Hootsuite
8.3
Nimble
Role-based user permissions & privileges
Hootsuite
8.6
Nimble
Mobile access
Hootsuite
8.0
Nimble

Sales Force Automation

Hootsuite
Nimble
8.5
Customer data management / contact management
Hootsuite
Nimble
8.4
Workflow management
Hootsuite
Nimble
8.2
Territory management
Hootsuite
Nimble
8.9
Opportunity management
Hootsuite
Nimble
8.3
Integration with email client (e.g., Outlook or Gmail)
Hootsuite
Nimble
8.8
Contract management
Hootsuite
Nimble
8.9
Quote & order management
Hootsuite
Nimble
8.7
Interaction tracking
Hootsuite
Nimble
8.3
Channel / partner relationship management
Hootsuite
Nimble
8.1

Customer Service & Support

Hootsuite
Nimble
8.7
Case management
Hootsuite
Nimble
8.6
Call center management
Hootsuite
Nimble
9.0
Help desk management
Hootsuite
Nimble
8.4

Marketing Automation

Hootsuite
Nimble
8.3
Lead management
Hootsuite
Nimble
8.2
Email marketing
Hootsuite
Nimble
8.4

CRM Project Management

Hootsuite
Nimble
8.3
Task management
Hootsuite
Nimble
8.4
Billing and invoicing management
Hootsuite
Nimble
8.5
Reporting
Hootsuite
Nimble
8.1

CRM Reporting & Analytics

Hootsuite
Nimble
8.3
Forecasting
Hootsuite
Nimble
8.2
Pipeline visualization
Hootsuite
Nimble
8.2
Customizable reports
Hootsuite
Nimble
8.3

Customization

Hootsuite
Nimble
8.1
Custom fields
Hootsuite
Nimble
8.2
Custom objects
Hootsuite
Nimble
8.1
Scripting environment
Hootsuite
Nimble
8.1
API for custom integration
Hootsuite
Nimble
8.2

Security

Hootsuite
Nimble
8.5
Single sign-on capability
Hootsuite
Nimble
8.9
Role-based user permissions
Hootsuite
Nimble
8.1

Social CRM

Hootsuite
Nimble
8.1
Social data
Hootsuite
Nimble
8.2
Social engagement
Hootsuite
Nimble
8.1

Integrations with 3rd-party Software

Hootsuite
Nimble
8.0
Marketing automation
Hootsuite
Nimble
7.8
Compensation management
Hootsuite
Nimble
8.2

Platform

Hootsuite
Nimble
7.7
Mobile access
Hootsuite
Nimble
7.7

Pros

Hootsuite

  • The great thing about it is that it allows us in making schedules for social media posts belonging to different pages.
  • I strongly appreciate its analytics and tracking the most which help us a lot in facilitating our business in many ways. It let us organize our whole social media. It has made our marketing staff contented.
  • This is the most helpful tool in tracking matrices, followers, posts, and weekly activities as well.
  • This superb tool helps us in keeping the whole social media at a single location.
Jennifer Osborne | TrustRadius Reviewer

Nimble

  • Importing contacts in the CRM is very much consist of easy steps.
  • It allows me to create, edit and view contacts records anywhere from the web.
  • It is helping me to stay organized in terms of marketing needs and providing real-time information automatically.
  • it is playing an excellent role in managing our all relations.
Margaret turner | TrustRadius Reviewer

Cons

Hootsuite

  • I personally don't like the way Hootsuite displays multiple social channels on the interface. It's very utilitarian and it does have a modern look, but there's just something about the multiple column look that really bugs me. It feels a bit dated and cluttered.
  • I've used both the free and the pro versions before. Pro is somewhat overpriced for the value that it provides and the free version limits you to too few social profiles which puts you in a position to either overpay or go to another option like Buffer which is cheaper but isn't as reliable. I'd say somewhere around $12-15/mo. would make the single-user Pro tier more palatable.
Garrett Genest | TrustRadius Reviewer

Nimble

  • Nimble's storage space is very sparse, but we have found that it can be expanded at an additional cost.
  • Their mobile application is not as good as some of us expected, and we strongly recommend improving it to make it work effectively.
Maria Pulenta | TrustRadius Reviewer

Likelihood to Renew

Hootsuite

Hootsuite 8.4
Based on 74 answers
At this time we are satisfied that Hootsuite offers the most of what we are looking for at the most reasonable price point. As the social media landscape and monitoring/scheduling software changes, so do our needs. We re-evaluate our tools semi-annually or as new tools emerge onto the market. If we find at any point that we aren't gaining an advantage, then we are open to switching products.
Laura Pence | TrustRadius Reviewer

Nimble

Nimble 8.3
Based on 2 answers
It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately
Chad Stewart | TrustRadius Reviewer

Usability

Hootsuite

Hootsuite 9.1
Based on 27 answers
The layout of horizontal columns for each stream or search is a very cumbersome way to display information. There isn't an easy way to sort, filter, or otherwise re-organize the streams to limit the current view to relevancy. This is one of the primary reasons why we plan to move to another platform.
Matthew Hardesty | TrustRadius Reviewer

Nimble

Nimble 8.6
Based on 15 answers
The platform has more advantages and positives as compared to challenges or negatives in comparison to other comparable products and platforms available in the marketplace. It was extremely easy to get started with the initial deployment which makes the choice much clearer. Finally its tight integration not just with Microsoft O365 suite, but also with [the] most popular social media platforms available makes it a very favorable platform in its domain.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Hootsuite

Hootsuite 10.0
Based on 36 answers
Any outages are communicated in advance and have not been a problem. We let our clients know based on communications from HootSuite.Since we operate 24/7 with multiple shifts, planned outages can interfere with our operations, but we can always work around it.
Anonymous | TrustRadius Reviewer

Nimble

No score
No answers yet
No answers on this topic

Performance

Hootsuite

Hootsuite 10.0
Based on 32 answers
Hootsuite makes passing on articles from the web very easy- when it works! I have had a number of gliches with Chrome where it does not open properly and the solution (after some toing and froing with support) was to uninstall and reinstall. The support staff are always very helpful (which is great!) but the gliches..... well, they suck when you are already busy!
Michael Royal | TrustRadius Reviewer

Nimble

No score
No answers yet
No answers on this topic

Support Rating

Hootsuite

Hootsuite 7.8
Based on 63 answers
Their customer support has been very helpful during the few times I have contacted them. They seem to be knowledgeable and friendly. As users, you can reach them via email, live chat, tickets, and tweeter. They have a help center within the app that provides users with step-by-step guides and a resource library.
Mahmoud Farag | TrustRadius Reviewer

Nimble

Nimble 8.6
Based on 16 answers
It was productive to be able to access remote support sessions from nimble employees, whom we decided to contact to have one of the features mentioned above explained to us. They were methodical and easy to explain solutions, so we recommend them for any kind of doubt.
Maria Wiley | TrustRadius Reviewer

In-Person Training

Hootsuite

Hootsuite 6.0
Based on 1 answer
Very easy to teach and learn
Jessica Rudolph | TrustRadius Reviewer

Nimble

No score
No answers yet
No answers on this topic

Online Training

Hootsuite

Hootsuite 10.0
Based on 8 answers
Would rate it a 10. We received two hours of online training and it was of very high-quality. HootSuite also offers HootSuite University which is an extremely comprehensive training portal with self-paced quizzes, training webinars and videos, best-practice papers, product certification, and access to a network of external experts. This is a fantastic resource.
Anonymous | TrustRadius Reviewer

Nimble

No score
No answers yet
No answers on this topic

Implementation Rating

Hootsuite

Hootsuite 10.0
Based on 65 answers
One person of the organization must take the time to understand the product throughly. Next that person should work with the Hootsuite team to maximize the architecture of your platform and mitigate any problems that may crop up. Also, if a team members voices a concern or is having a problem roll your sleeves up and help them if not it can kill support for the product and end any chances of a renewal. Lastly, set aside enough time to allow for training and refresher training. Solve all problems ambiguity can not be permitted
Edgar Carpenter IV | TrustRadius Reviewer

Nimble

No score
No answers yet
No answers on this topic

Alternatives Considered

Hootsuite

Sprout Social has a better UI than Hootsuite. It uses a single feed approach compared to the multi-column layout that allows you to check and uncheck filters based on what you'd like to see at a given moment. Overall, Hootsuite was a better choice for our team given the stronger analytics reporting that it provided. Being in a data-driven business, this was particularly important to us to be able to provide performance metrics to leadership. Both tools are fairly similar, so it really is a toss-up in terms of which you should choose.
Anonymous | TrustRadius Reviewer

Nimble

Nimble has proven to be a positive and well-respected application within our company for setting us up for success at building personal and meaningful associations with decision makers. It has been a significant reason why we have gained acceptance and trust from those who we have introduced ourselves to over time. The ability to feel a true understanding of our prospects and customers as real human beings with unique interests and common aspirations opens up doors of valuable conversation.The other options that were reviewed and considered provided many of the common ways from the past that stored CRM information. This method was much more of a static representation of the real interactions made between a company or salesperson with the prospects and customers. Nimble has brought back what should never have been lost - being like neighbors who spoke to each other about more things than just business.
Chuck Royer | TrustRadius Reviewer

Scalability

Hootsuite

We haven't needed to scale it all.
Anonymous | TrustRadius Reviewer

Nimble

No answers on this topic

Return on Investment

Hootsuite

  • Honestly, Hootsuite has been pretty close to a wash for us. The frequency with which we've had to wrestle with our Facebook Business connection has caused us to repeatedly put Hootsuite on the shelf and opt for manual posting to both FB and Instagram.
  • During the times it functioned properly, Hootsuite probably saved us around an hour of work per day, if you factor in both time required to post to various platforms and potential time spent ensuring/editing consistency between posts.
Brock Ross | TrustRadius Reviewer

Nimble

  • Time-Saving is one of the biggest ROIs for me. 30-60 minutes a day means I can focus on more marketing, sales, or client work.
  • A soft ROI is in better contact relationships. People are often impressed that I follow-up after meetings, and especially when they say to contact them in 6 months or next year.
Ross Keating | TrustRadius Reviewer

Screenshots

Pricing Details

Hootsuite

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hootsuite Editions & Modules

Edition
Professional$49.001
Team$129.002
Business$599.003
EnterpriseContact for Pricing
  1. per month (1 user / 10 social profiles)
  2. per month (3 users / 20 social profiles)
  3. per month (5, up to 10 users / 35 social profiles)
Additional Pricing Details
For feature comparison across our different plans, please visit: https://www.hootsuite.com/plans

Nimble

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Nimble Editions & Modules

Edition
Business$19.001
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Add comparison