What users are saying about
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Top Rated
976 Ratings

Hootsuite

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Top Rated
976 Ratings
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Score 8.1 out of 100
60 Ratings
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Score 7.6 out of 100

Feature Set Ratings

    Listening/monitoring

    7.5

    Hootsuite

    75%

    Oracle Social Cloud (legacy)

    Feature Set Not Supported
    N/A
    Hootsuite ranks higher in 4/4 features

    Boolean keyword searches

    7.3
    73%
    146 Ratings
    N/A
    0 Ratings

    Filtering out noise/spam

    7.1
    71%
    160 Ratings
    N/A
    0 Ratings

    Sentiment analysis

    7.5
    75%
    148 Ratings
    N/A
    0 Ratings

    Broad channel coverage

    8.2
    82%
    209 Ratings
    N/A
    0 Ratings

    Publishing

    8.2

    Hootsuite

    82%

    Oracle Social Cloud (legacy)

    Feature Set Not Supported
    N/A
    Hootsuite ranks higher in 4/4 features

    Content planning and scheduling

    9.1
    91%
    296 Ratings
    N/A
    0 Ratings

    Audience targeting

    7.8
    78%
    201 Ratings
    N/A
    0 Ratings

    Content optimization

    7.8
    78%
    241 Ratings
    N/A
    0 Ratings

    Workflow management

    8.2
    82%
    247 Ratings
    N/A
    0 Ratings

    Engagement

    7.8

    Hootsuite

    78%

    Oracle Social Cloud (legacy)

    Feature Set Not Supported
    N/A
    Hootsuite ranks higher in 3/3 features

    Automated routing and prioritization

    7.7
    77%
    175 Ratings
    N/A
    0 Ratings

    Customer interaction histories

    7.8
    78%
    188 Ratings
    N/A
    0 Ratings

    Bulk actions

    8.0
    80%
    209 Ratings
    N/A
    0 Ratings

    Marketing

    7.5

    Hootsuite

    75%

    Oracle Social Cloud (legacy)

    Feature Set Not Supported
    N/A
    Hootsuite ranks higher in 4/4 features

    Lead generation

    7.1
    71%
    145 Ratings
    N/A
    0 Ratings

    Content marketing

    8.1
    81%
    215 Ratings
    N/A
    0 Ratings

    Paid media management

    7.3
    73%
    138 Ratings
    N/A
    0 Ratings

    Campaigns and promotions

    7.6
    76%
    183 Ratings
    N/A
    0 Ratings

    Channel coverage/integration

    8.5

    Hootsuite

    85%

    Oracle Social Cloud (legacy)

    Feature Set Not Supported
    N/A
    Hootsuite ranks higher in 7/7 features

    Twitter

    9.1
    91%
    273 Ratings
    N/A
    0 Ratings

    Facebook

    9.0
    90%
    281 Ratings
    N/A
    0 Ratings

    LinkedIn

    8.6
    86%
    242 Ratings
    N/A
    0 Ratings

    Google+

    8.9
    89%
    60 Ratings
    N/A
    0 Ratings

    Instagram

    8.1
    81%
    248 Ratings
    N/A
    0 Ratings

    Pinterest

    7.8
    78%
    128 Ratings
    N/A
    0 Ratings

    YouTube

    7.9
    79%
    123 Ratings
    N/A
    0 Ratings

    Reporting/analytics

    7.8

    Hootsuite

    78%

    Oracle Social Cloud (legacy)

    Feature Set Not Supported
    N/A
    Hootsuite ranks higher in 3/3 features

    Campaign success analytics

    7.8
    78%
    213 Ratings
    N/A
    0 Ratings

    Real-time tracking

    7.9
    79%
    220 Ratings
    N/A
    0 Ratings

    Competitor analysis

    7.7
    77%
    149 Ratings
    N/A
    0 Ratings

    Account management

    8.1

    Hootsuite

    81%

    Oracle Social Cloud (legacy)

    Feature Set Not Supported
    N/A
    Hootsuite ranks higher in 2/2 features

    Role-based user permissions & privileges

    8.4
    84%
    212 Ratings
    N/A
    0 Ratings

    Mobile access

    7.8
    78%
    235 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Hootsuite is rated higher in 2 areas: Likelihood to Recommend, Online Training
    • Oracle Social Cloud (legacy) is rated higher in 2 areas: Likelihood to Renew, Support Rating
    • Hootsuite and Oracle Social Cloud (legacy) are tied in 1 area: Usability

    Likelihood to Recommend

    8.3

    Hootsuite

    83%
    354 Ratings
    7.6

    Oracle Social Cloud (legacy)

    76%
    35 Ratings

    Likelihood to Renew

    8.8

    Hootsuite

    88%
    80 Ratings
    9.0

    Oracle Social Cloud (legacy)

    90%
    10 Ratings

    Usability

    9.0

    Hootsuite

    90%
    27 Ratings
    9.0

    Oracle Social Cloud (legacy)

    90%
    1 Rating

    Availability

    10.0

    Hootsuite

    100%
    36 Ratings

    Oracle Social Cloud (legacy)

    N/A
    0 Ratings

    Performance

    10.0

    Hootsuite

    100%
    32 Ratings

    Oracle Social Cloud (legacy)

    N/A
    0 Ratings

    Support Rating

    8.1

    Hootsuite

    81%
    239 Ratings
    8.3

    Oracle Social Cloud (legacy)

    83%
    8 Ratings

    In-Person Training

    6.0

    Hootsuite

    60%
    1 Rating

    Oracle Social Cloud (legacy)

    N/A
    0 Ratings

    Online Training

    10.0

    Hootsuite

    100%
    8 Ratings
    5.0

    Oracle Social Cloud (legacy)

    50%
    1 Rating

    Implementation Rating

    10.0

    Hootsuite

    100%
    65 Ratings

    Oracle Social Cloud (legacy)

    N/A
    0 Ratings

    Likelihood to Recommend

    Hootsuite

    Coordinating content, events, and information to a diverse audience is a strength of the platform Differentiating between social media platforms in terms of system requirements and image guidelines is a second strength Some media can be difficult to manipulate, especially when the image or media is external (novice creatives will be guided through the best treatments).
    Rob Liddell | TrustRadius Reviewer

    Oracle Social Cloud (legacy)

    If you are looking to manage multiple social channels and quickly schedule posts it's a great tool. Not the best tool if you're looking to provide real time or near real time support and feedback to customers who are in the moment.
    Mike Bernard | TrustRadius Reviewer

    Pros

    Hootsuite

    • Allows the same posts to be placed on multiple sites
    • Schedules posts
    • Crops photos according to each platform
    • Provides a calendar layout
    • The option to shorten links... can you make it so the shortened links are visible in the viewer prior to scheduling the post?
    Anonymous | TrustRadius Reviewer

    Oracle Social Cloud (legacy)

    • The ability to schedule months of content at a time and view it across a calendar.
    • The approval process - you can set up teams to create, edit, publish, approve etc.
    • The content and apps module allows you to create modules which can be displayed on your Facebook page under the tabs section. You can create interactive modules for your customers to view.
    Brian Cowan-Moore | TrustRadius Reviewer

    Cons

    Hootsuite

    • The arbitrary limit of 5 scheduled posts is very frustrating. This limit used to be higher and it seems they lowered it just to get more money
    • Limit on number of accounts that can be hooked up on the free platform
    • Sometimes the stream moves very quickly and there is no way that I have found to halt it so that I can read something before it scrolls off... this is mostly for my Home Twitter stream that tracks posts by those I follow
    Craig Mullins | TrustRadius Reviewer

    Oracle Social Cloud (legacy)

    • Videos posted to Facebook via SRM have to be clicked to run instead of running automatically.
    • No ability to boost posts or ads from SRM.
    • Due to privacy restrictions of various social streams, unable to listen to 'people'; can only listen to business pages.
    • Not able to publish the same post at the same hour across time zones. So, if you want to publish a post at 8 am EST and 8 am PST, you have to do 2 separate posts. Otherwise your 8 am EST will post at 5 am PST.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Hootsuite

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $49 per month

    Hootsuite Editions & Modules

    Edition
    Professional$491
    Team$1791
    Business$7391
    EnterpriseContact for Pricing
    1. per month
    2. none
    Additional Pricing Details
    *Prices displayed in USD, based on annual billing, but do not include applicable taxes. Free - 1 user / 2 social accounts Professional @ $49/month - 1 user / 10 social accounts Team @ $179/month - 3 users / 20 social accounts Business - starting @ $739/month - 5 users / 35 social accounts Enterprise - contact for pricing, unlimited users / 50+ social accounts

    Oracle Social Cloud (legacy)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional
    varies pending package.

    Starting Price

    Oracle Social Cloud (legacy) Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Hootsuite

    Hootsuite 8.8
    Based on 80 answers
    At this time we are satisfied that Hootsuite offers the most of what we are looking for at the most reasonable price point. As the social media landscape and monitoring/scheduling software changes, so do our needs. We re-evaluate our tools semi-annually or as new tools emerge onto the market. If we find at any point that we aren't gaining an advantage, then we are open to switching products.
    Laura Pence | TrustRadius Reviewer

    Oracle Social Cloud (legacy)

    Oracle Social Cloud (legacy) 9.0
    Based on 10 answers
    Our personal support finally came back at the end of our contract, but their product just could not offer what the competition offered. Social media is moving fast, and you need to work with companies that understand that and are at the forefront of trends, you can't get stuck with a company that is standing still.
    Anonymous | TrustRadius Reviewer

    Usability

    Hootsuite

    Hootsuite 9.0
    Based on 27 answers
    The layout of horizontal columns for each stream or search is a very cumbersome way to display information. There isn't an easy way to sort, filter, or otherwise re-organize the streams to limit the current view to relevancy. This is one of the primary reasons why we plan to move to another platform.
    Matthew Hardesty | TrustRadius Reviewer

    Oracle Social Cloud (legacy)

    Oracle Social Cloud (legacy) 9.0
    Based on 1 answer
    Within a few hours you should be able to get up to speed to do the basics. I find it very intuitive
    Mike Bernard | TrustRadius Reviewer

    Reliability and Availability

    Hootsuite

    Hootsuite 10.0
    Based on 36 answers
    Any outages are communicated in advance and have not been a problem. We let our clients know based on communications from HootSuite.Since we operate 24/7 with multiple shifts, planned outages can interfere with our operations, but we can always work around it.
    Anonymous | TrustRadius Reviewer

    Oracle Social Cloud (legacy)

    No score
    No answers yet
    No answers on this topic

    Performance

    Hootsuite

    Hootsuite 10.0
    Based on 32 answers
    Hootsuite makes passing on articles from the web very easy- when it works! I have had a number of gliches with Chrome where it does not open properly and the solution (after some toing and froing with support) was to uninstall and reinstall. The support staff are always very helpful (which is great!) but the gliches..... well, they suck when you are already busy!
    Michael Royal | TrustRadius Reviewer

    Oracle Social Cloud (legacy)

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Hootsuite

    Hootsuite 8.1
    Based on 239 answers
    I haven't had to use support for Hootsuite at all, but from what I hear, their functionality is incredible! I hope I never have to use support, but it's good to know that they're efficient at their job, and it is one of the reasons why I love Hootsuite so much.
    Peter Amara | TrustRadius Reviewer

    Oracle Social Cloud (legacy)

    Oracle Social Cloud (legacy) 8.3
    Based on 8 answers
    The personalized support of a single individual who gets to know your business and your needs is priceless. They will assist with anything from a technical glitch to a campaign strategy that has worked for other companies
    Anonymous | TrustRadius Reviewer

    In-Person Training

    Hootsuite

    Hootsuite 6.0
    Based on 1 answer
    Very easy to teach and learn
    Jessica Rudolph | TrustRadius Reviewer

    Oracle Social Cloud (legacy)

    No score
    No answers yet
    No answers on this topic

    Online Training

    Hootsuite

    Hootsuite 10.0
    Based on 8 answers
    Would rate it a 10. We received two hours of online training and it was of very high-quality. HootSuite also offers HootSuite University which is an extremely comprehensive training portal with self-paced quizzes, training webinars and videos, best-practice papers, product certification, and access to a network of external experts. This is a fantastic resource.
    Anonymous | TrustRadius Reviewer

    Oracle Social Cloud (legacy)

    Oracle Social Cloud (legacy) 5.0
    Based on 1 answer
    Vitrue's training was limited online and not very in-depth, but the the platform is overall very easy to use and doesn't necessarily need a large amount of training.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    Hootsuite

    Hootsuite 10.0
    Based on 65 answers
    One person of the organization must take the time to understand the product throughly. Next that person should work with the Hootsuite team to maximize the architecture of your platform and mitigate any problems that may crop up. Also, if a team members voices a concern or is having a problem roll your sleeves up and help them if not it can kill support for the product and end any chances of a renewal. Lastly, set aside enough time to allow for training and refresher training. Solve all problems ambiguity can not be permitted
    Edgar Carpenter IV | TrustRadius Reviewer

    Oracle Social Cloud (legacy)

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Hootsuite

    Honestly, it's been years since I used anything but Hootsuite. About five years ago, I did a bit of a vendor analysis and concluded that for my needs (which are primarily high-volume, high number of social media accounts), Hootsuite is the most cost-efficient option. However, let's face it: That's because my monthly fee is a lower, grandfathered rate.
    Anonymous | TrustRadius Reviewer

    Oracle Social Cloud (legacy)

    I have used one other enterprise level application; it was comparable to SRM. We moved away from the first application because our parent company uses many other Oracle applications, not because we were 'unhappy' with the application we had at the time. Having said that, SRM does everything we need from it; in fact, there are features we aren't fully leveraging at this point. I especially find Engage, Content and Apps and Publish particularly useful. This is the kind of platform that is very robust; you get out of it what you have the time and resources for
    Anonymous | TrustRadius Reviewer

    Scalability

    Hootsuite

    We haven't needed to scale it all.
    Anonymous | TrustRadius Reviewer

    Oracle Social Cloud (legacy)

    No answers on this topic

    Return on Investment

    Hootsuite

    • I have been able to evaluate which posts, in general, do well and figure out what types of posts to make (content)
    • It's been harder however to compare on social medial platform compared to another because it's hard to duplicate a post with a new owly (I think you used to be able to) but more so, you also can't assign it a custom owly link so I can see at a glance which owly link was associated with what platform.
    HEIDI KAY | TrustRadius Reviewer

    Oracle Social Cloud (legacy)

    • Audience. Before SRM, we had 1,000 Likes on Facebook. In 1 1/2 years using SRM, our Likes have grown to 20,000.
    • Frequency. Before SRM, we posted once a week on Facebook & Twitter. In 1 1/2 years using SRM, we now post 54 times a month, or about twice a day on weekdays.
    • Internal acceptance. Before SRM, social was considered "a hobby" by senior management. Now, social marketing is a key part of the strategy of every product launch. That is due to the hard work of our social marketing manager, of course, but her efforts were amplified by SRM.
    Ben Herrington | TrustRadius Reviewer

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