What users are saying about
45 Ratings
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35 Ratings
45 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 5.8 out of 100

WordPress VIP

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35 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.4 out of 100

Feature Set Ratings

    Security

    HostGator

    Feature Set Not Supported
    N/A
    9.1

    WordPress VIP

    91%
    WordPress VIP ranks higher in 1/1 features

    Role-based user permissions

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Platform & Infrastructure

    HostGator

    Feature Set Not Supported
    N/A
    9.1

    WordPress VIP

    91%
    WordPress VIP ranks higher in 2/2 features

    API

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Internationalization / multi-language

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Web Content Creation

    HostGator

    Feature Set Not Supported
    N/A
    8.5

    WordPress VIP

    85%
    WordPress VIP ranks higher in 3/3 features

    Code quality / cleanliness

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Admin section

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Publishing workflow

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Web Content Management

    HostGator

    Feature Set Not Supported
    N/A
    9.1

    WordPress VIP

    91%
    WordPress VIP ranks higher in 2/2 features

    Bulk management

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Community / comment management

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Attribute Ratings

    • WordPress VIP is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating

    Likelihood to Recommend

    4.7

    HostGator

    47%
    19 Ratings
    9.1

    WordPress VIP

    91%
    17 Ratings

    Likelihood to Renew

    8.0

    HostGator

    80%
    1 Rating
    9.1

    WordPress VIP

    91%
    1 Rating

    Usability

    HostGator

    N/A
    0 Ratings
    8.2

    WordPress VIP

    82%
    1 Rating

    Support Rating

    7.7

    HostGator

    77%
    9 Ratings
    8.9

    WordPress VIP

    89%
    17 Ratings

    Likelihood to Recommend

    Newfold Digital (Endurance + Web.com)

    HostGator for email, domain and website hosting--delightful, 100% satisfied! Have always had ample capacity for company email needs, features work well. I have used it off and on for several organizations since 2011. HostGator website building is fairly straightforward, although I wouldn't recommend it for first-time web designing. The pluses on the HostGator website builder: great-looking themes, adequate webpage capacity, really cool scrolling capabilities, which trends well now. Easier than building a WordPress website from scratch, which can also be done for free in HostGator. I'd say it's limited compared to feature-rich WP, but it designs as nicely as Wix.
    Read full review

    Automattic

    WordPress VIP really changed the game when it comes to WordPress CMS and Content Management. A one-stop shop for all our client's business needs. We are focusing on Content Management instead of technicalities. The big advantage is the security features covering all recent vulnerabilities that any WordPress developer/user wastes lots of precious time fixing/updating. Performance-wise, WordPress VIP is definitely up there. We’ve been doing lots of optimization work over the last few years. Every client wants to score 100. With WordPress VIP we decreased the time spent on optimization significantly and now feel confident with taking more performance optimisation work than we did before. Lastly, maybe the most important for every business is the support quality. WordPress VIP runs a superb support team with phenomenal knowledge and expertise. Quick to respond and solves issues here and now. It is definitely recommended.
    Read full review

    Pros

    Newfold Digital (Endurance + Web.com)

    • The pricing is a big feature for this hosting company
    • Every three years when the hosting contract is coming to an end, they offer a reduced fee to upgrade your server plan, which is more cost effective than renewing at the regular rate for whatever plan you're currently using.
    • The customer service workers are professional and friendly.
    Read full review

    Automattic

    • Security - class leading security, ensuring sites are protected and operate hassle free
    • Scalability - provide patches and updates first before the market place
    • Reliability - up to 99.9% up time, with a fantastic track record
    • Performance - hitting the high notes for Core Web Vitals and ensuring WordPress is operating at its peak performance
    Read full review

    Cons

    Newfold Digital (Endurance + Web.com)

    • Support could be better, it takes a long time to connect with somebody
    • You need to pay extra for a backup you can rely on
    • SiteLock is sold separately, but did not help when we were hacked
    • Site seems to slow down from time to time
    Read full review

    Automattic

    • There aren't any smaller hosting packages for organizations with lower budgets
    • Plug-in updates through the repo can be somewhat tedious
    • Timezone issues with support can happen occasionally
    Read full review

    Pricing Details

    HostGator

    Starting Price

    $2.75 per month

    Editions & Modules

    HostGator editions and modules pricing
    EditionModules
    Hatchling$2.751
    Baby$3.502
    Business$5.253

    Footnotes

    1. per month
    2. per month
    3. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    WordPress VIP

    Starting Price

    Editions & Modules

    WordPress VIP editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Likelihood to Renew

      Newfold Digital (Endurance + Web.com)

      Because we have in house technical support to compensate the lack of quality HostGator tech support, and because the price continues to be affordable the business is likely to continue using HostGator. They provide what the business needs and we have in house support to maintain it.
      Read full review

      Automattic

      Most clients never even consider moving to another platform once they are set up on WordPress VIP.
      Read full review

      Usability

      Newfold Digital (Endurance + Web.com)

      No answers on this topic

      Automattic

      There is documentation for everything you might need.
      Read full review

      Support Rating

      Newfold Digital (Endurance + Web.com)

      While you will get support from HostGator, it seems to be a different level from 8-10 years ago. It may take 15-20 minutes to get someone on chat, and unless you follow up, I've found followup email support to take a couple of days. If you stick with it, though, you will get support, and I've never had a problem they couldn't help with.
      Read full review

      Automattic

      The people who work for WordPress VIP clearly are passionate about representing the organisation. Therefore when support is required, they do go above and beyond what you may expect in terms of overall support. They take security very seriously, and due to the nature of VIP, it's rarely a concern for the end-user, if at all.
      Read full review

      Alternatives Considered

      Newfold Digital (Endurance + Web.com)

      I prefer HostGator over GoDaddy. HostGator does have better and more reliable customer support, and the user interface and user experience are overall much more friendly and easier to use. GoDaddy does have downtime associated with their hosting in my experience, but I have not experienced that with HostGator.
      Read full review

      Automattic

      Our team manages 4 different brands' websites and before WordPress VIP we were using multiple different hosts including DreamHost and AWS. These were convoluted and didn't offer the enterprise features for our organization that WP VIP was capable of. We also considered Pantheon, but they were not Wordpress-centric enough for the direction we were going.
      Read full review

      Return on Investment

      Newfold Digital (Endurance + Web.com)

      • Usage of resale options easily quadrupled the money I was spending on HostGator
      • Trust in the host has to be earned, and HostGator has not retained that for me -- it will be a while before I feel confident in their uptime again
      • Overall, HG has been a positive impact on my business as a web developer
      Read full review

      Automattic

      • Working as a WordPress VIP gold partner has helped our business grow from 12 staff to 28 staff in 2 years. They have brought many projects to the table that are always the right ones for us and they really understand our goals as a business.
      Read full review

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