Likelihood to Recommend It enables you to monitor workers' time on every project. It monitors productivity even if an internet connection is not available. It provides a customizable interface. Every task is customizable to suit project requirements. It allows you to track time from anywhere in the world. In this way, it provides powerful insights to determine how many hours are required to do a project.
Read full review Beautiful interface throughout, easy setup, most natural progressions are fluid and easy to use. Browser functionality allows us to use it cross-platform. Very reasonable pricing model as well. We have had a little trouble using Paymo for the entire creative process to have proofs reviewed and approved. Also, have to use external forms to have work submitted from campus.
Read full review Pros Its interface is also quite easy to handle and is designed in a user friendly way. Overall, I feel that Hubstaff is a very useful invention that has the ability to attract and fascinate users. Hubstaff offers a customizable and easily tailored according to your requirements user interface where with the help of just one click you can start or even stop tracking your daily project activities. Read full review The ability to code exactly what time I worked on a project enables me to bill clients more accurately and within different minimums, which besides more accurately tracking time, this has been extremely helpful as I negotiate contracts for services and offer different deals with potential clients. Some are billed to the minute, some in 15-minute minimums, and some in 20-minute blocks. The live reports are great, showing time spent in the minimums that I've set, while also including as much detail as I wish to share. I've now started just writing my notes into the tracker, which are then carried into the live reports - this eases my needing to send logs to clients, as well as helping me to keep projects on track. Read full review Cons I am having a problem with its customer support. [I feel it is] one of the worst customer service I have gone through for the longest time. They did not even know about their own platform, response time is late and there is no such name of help from their side what so ever which makes it a very difficult platform to use. [I believe it] needs a lot of upgrades in customer support system. Read full review It would be really helpful if on the timer tool, they asked you to switch projects when you stop the timer, so it could fill that time in right away for you. I never use the 'My Tasks' because I don't fully understand how to integrate it to be useful to what our purposes are in Paymo. Some Youtube tutorials might be helpful Read full review Usability It is a complete, a bit overambitious app but with many features that are needed. I didn't need most of the features but managed to make the most of the two I was using. Also, I think it is a well-rounded app and I am considering moving some team collab there.
Read full review Support Rating Hubstaff has always responded to support requests in a timely manner and has kept me in the loop of changes. When contacting them about future changes/features they've always been upfront on whether that is a change they are looking to make and when that change may occur. Finally, if the person I have communicated with was unable to resolve, they always escalated to the next best person who can answer/resolve.
Read full review Good! Fast, excellent, speedy responses. They always wanted to know why and how they could improve on something (good on receiving feedback, too). Not that they were much needed, but my limited experience with them is good; they were really keen to understand what the problem was really about and how they could help with it.
Read full review Alternatives Considered Hubstaff keeps interesting and smart features and functions. The most interesting feature is the reporting feature that has brought much convenience to me. It is no doubt a great tool for planning budgets, managing workflows, tracking time, and best supervision capabilities.
Read full review We still use
Trello and
Slack , but
Basecamp and
HubSpot are too much for our operation to manage or integrate. Paymo is missing some of the tracking features of
HubSpot and isn't as universally used as
Basecamp but we've been with them for 8 years and they seem to know what matters most to their user base
Read full review Return on Investment Hubstaff has enabled us to identify the most productive workers which enables us to maximize profitability. Hubstaff has enabled us to quickly identify drops in engagement or output, or just poor performance due to not caring so we can move on instead of trying to fit a square peg into a round hole. HubStaff lets us actively measure retainers vs delivered hours and adjust contracts to what we really need based on our time expenditures. Read full review Gives me more accurate time that I've spent on projects compared to older methods I've used. Has data that I can pull together, for example my boss wanted to know the percentage of time I'd spent working on projects for one client compared to everything else - I was able to give them an accurate percentage. Forces you to stay on top of jobs, which can lengthen the time to complete something Read full review ScreenShots