Inova is a payroll and HR solutions company serving small and medium-sized employers across the United States. Headquartered in Nashville, TN. Inova Payroll provides a human capital management solution to better attract, hire, pay and engage employees. Features include a single database with one interface and one employee record for visibility into employee data; real-time data for better decision-making; and cloud-based delivery for convenience and scalability.
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Paylocity
Score 8.3 out of 10
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Paylocity provides 24/7 access to your online payroll and human resource data management. Paylocity offers highly customizable payroll functionality, as well as HR, benefits administration, and time and talent management programs.
Our company implemented the use of Gusto, and although the payroll service is excellent, the main reason we switched to Inova Payroll was the poor customer service that this program offered us in order to solve the "MANY" problems that were shown on the site.
Unless I'm in an unusual situation with an employee, it only takes a few minutes to complete payroll with Inova.Some features are not yet fully customizable and, as a result, force us to reverse engineer processes in a roundabout way that does not necessarily meet our business needs.
We use this product every day, like I mentioned, for all the different modules. I mean, I'm in there constantly, whether it's to assisted employee with a missing time punch, timecard punch, whether I'm running payroll or reviewing payroll. When my direct report runs payroll, I'm in there every six months for performance reviews. I build the performance reviews and then I follow up and make sure the managers actually have completed their reviews and all of that. I'm in there for recruiting purposes every day, checking resumes. They make it really easy to build out job postings and I love that it's customizable. I don't want all of the approvals, so I don't have to do anything with approvals. It just lets me skip through that page altogether. But if I needed to do approvals for our processes, they're there. So they just make it really easy. And then any sort of employee status changes, right? Whether it's a job change, compensation, reporting to a different manager, things like that. They just make it really easy through Paylocity. I don't have to build out different forms. They're already there. They do a lot of the work on their end and it just is a very user-friendly, seamless experience for me.
I do like the enhancements that are made and how we receive communication about what those enhancements are. And we are given opportunities if we want it to be early adopters and the communication and the training around those changes that are being made. The support when you're implementing a new module like Paylocity recruiting for example, and setting up the various templates, the implementation team was readily available to help us to seamlessly guide us through that process so that the system would be up and ready and we could focus more on training and development and making sure our people were ready to use the system.
I would like the ATS component that monitors candidate hiring to be able to trigger more hiring activities like connecting with our background check provider and scheduling a prospect appointment.
Right now you cannot assign an annual training in LMS unless it's specific to onboarding. So I'd really like to be able to assign, for example, we have to do a HIPAA training every year. I'd really like to be able to assign those to my staff automatically and not have to set it up through workflows to set it up into LMS, which is kind of the workaround right now. I'd like it to be available in LMS directly. You can set up annual trainings in LMS directly right now, but it has to be associated with onboarding, which is only good for the first month that they're there.
We are a semi-monthly pay structure and so our salaried employees, we have many different labor allocations. They don't transfer over correctly. We have to manually intervene every single pay period for those staff. It takes a lot of time. It's about two hours out of our time each time. I would really like those to be able to have the system to be able to look at the time sheet, look at how much they're being paid per hour, and then be able to transfer it over automatically.
There are several technical issues we have experienced this past year with the employee onboarding process that we are still waiting to have resolved. Overall our experience with Paylocity has been positive, and we love how user-friendly and easy to navigate the system is. It has made all of our HR processes much more streamlined and efficient.
I'm biased because I picked Paylocity for this company, even though there has been some new leadership that has come in and tried to change it and certainly have also tried to encourage the company to evaluate other options. So Paylocity has some competition over the last 10 years. There's been a lot of popup companies that are coming up and certainly providing a lot of promise to what they can offer, but I have held firm that Paylocity is the best option for us and certainly fought off all of those recommendations to change. So my recommendation is certainly a 10 and I say that because we've been growing and Paylocity has been steady with our pace, there's been no pressure, there's constant assistance that's being offered to help us grow. So we're constantly adding modules over time so it doesn't feel like we're being heavily pressured to change, but it feels like they're certainly helping us grow at the pace that we're able to grow at.
I can always call the direct number and there is a representative always available to answer questions. I can also email the service desk for Paylocity or my representative and they are pretty quick to respond if we are having issues
Reports load within seconds. The ease of finding information in the system is very nice. If for some reason you cannot get the info you need, you can either look it up in the help section or if time is of the essence, you may call the help desk and speak with a Paylocity representative immediately. You are never left alone. You never get a voicemail. You always get a live representative who can help you at that moment
It is very hard to get answers to your questions, you cannot speak to someone without days of requesting assistance or answers and then eventually can get a call back and then it is usually resolved fairly quickly. But NOT easy to get that help.
I didn't have in-person training, but I'm sure it was just as great as any other training/assistance Paylocity provides. Paylocity customer service is always available. You never have to be on hold and their answers are always accurate and timely. Documents in the help section are helpful as well. My in-person training was conducted y one of our employees who was involved in the initial set-up and training of all employees. She was excellent.
The training was live online, but was with a group of other companies. We did not receive any personalized training with our team. Whenever we would ask for training, we would be sent a peak article link or a video. It felt like the reps we dealt with didn't know the answer to the questions.
Implementation was a bit bumpy and Paylocity team not always available for next steps and/or questions. I feel like Paylocity could have done a better job in their fact finding as far as what we were currently doing, our payroll policies and needs, etc. so that we would have run into less issues as we moved forward.
Our company implemented the use of Gusto, and although the payroll service is excellent, the main reason we switched to Inova Payroll was the poor customer service that this program offered us in order to solve the "MANY" problems that were shown on the site.
We went through demos five years ago and we evaluated ADP and UKG in the past, and we used Paycor previously. In the past, I've used ADP and Kronos when it was still Kronos at other companies. So several different ones. One of the main reasons was that it was all one platform and you didn't have to log into other platforms for it to communicate with each other. Payroll talks to time that talks back to payroll and you don't have to log into anything separate. The reporting was also really easy and you didn't have to have a master's degree to do it.
Our main function for Paylocity is payroll, data insights for employee working hours and onboarding. This has been a very reliable source for us for these functions. Payroll has been extremely easy to do using Paylocity. The onboarding process is very simple for new hires and makes the process run smooth. It is easy to find the information you are looking for while on Paylocity.
They are thorough, care about quality and success, take the time needed to implement properly, answer questions, build data feeds. A professional, caring, very skilled team there.
Paylocity has absolutely leveled us up. We have shaved hours off payroll processing each cycle and onboarding is finally frictionless. All that saved time means we are focusing more on people, not admin chaos.
Also having consistent processes and cleaner data has helped us catch trends earlier, like spotting teams with high PTO rollover or engagement dips.
