What users are saying about
12 Ratings
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140 Ratings
12 Ratings
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Score 9.1 out of 100

LogicMonitor

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140 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Likelihood to Recommend

Intermapper

Intermapper is a light weight, quick and easy to use monitoring application. It will get you up and monitoring key infrastructure devices with a simple management interface and effective alert system that doesn't generate a lot of noise. It provides mobile device access through a web interface and is relatively inexpensive.
Anonymous | TrustRadius Reviewer

LogicMonitor

[LogicMonitor] is not a SIEM tool or log aggregator per say, although it can act like it in some ways, more of a very advanced monitoring tool with lots of extra features you don't usually see.It works great for what its meant to do, and also provides a good amount of extra features (dashboards, regex log matching, log file alerting, anomaly detention and future predicting) that make the product worth it. I love that they are always working to improve it and keep their customers happy.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Network Performance Monitoring

Intermapper
8.4
LogicMonitor
Automated network device discovery
Intermapper
7.7
LogicMonitor
Network monitoring
Intermapper
10.0
LogicMonitor
Baseline threshold calculation
Intermapper
6.4
LogicMonitor
Alerts
Intermapper
10.0
LogicMonitor
Network capacity planning
Intermapper
7.0
LogicMonitor
Packet capture analysis
Intermapper
8.0
LogicMonitor
Network mapping
Intermapper
9.4
LogicMonitor
Wireless infrastructure monitoring
Intermapper
6.8
LogicMonitor
Hardware health monitoring
Intermapper
10.0
LogicMonitor

Pros

Intermapper

  • The best thing about Intermapper is that it is map-based. You start by building your map, which is done completely automatically. I've used many different monitoring software packages, Solarwinds, Nagios, Opmanager, and it is a royal PITA to create live maps with those.
  • Another great feature is that it shows you, visually, the bandwidth utilization of your network by using "ants" and color codes. Incredibly useful.
  • Alarms are very easy to setup, again much easier than the packages mentioned above.
Jim Cobb | TrustRadius Reviewer

LogicMonitor

  • Autodiscovery/Autoproperties in LogicMonitor makes adding devices easy.
  • Collector or 'probe' failover is very easy to configure, leading to solid redundancy.
  • The tool allows for easy to build dashboards for effective one stop monitoring.
  • Reporting on historical data is useful for identifying performance trends or issues.
Anonymous | TrustRadius Reviewer

Cons

Intermapper

  • Setting up probes in bulk can be difficult, so it can take a long time to get the system set up correctly to start.
  • Sometimes the probes can be sensitive and report false positives.
  • Interface can be a little clunky and non intuitive at times.
Anonymous | TrustRadius Reviewer

LogicMonitor

  • The UI is not always consistent, particularly the enforcement of the 'better' alerts pane.
  • Spend even more time on your 'troubleshooter' data sources to identify monitoring collection issues; granted this has come a long way in the last year.
  • SSO integration using AD groups is not easy, requires custom integration work.
Zack Dietz | TrustRadius Reviewer

Likelihood to Renew

Intermapper

No score
No answers yet
No answers on this topic

LogicMonitor

LogicMonitor 8.6
Based on 3 answers
This product has met virtually all of our needs. It was easy to implement and has been simple to support. Customization has been intuitive with many options available. They keep adding features and expanding available options. The future of LogicMonitor looks even better than it is today which is very promising. The management and support teams at LogicMonitor are always helpful
Andrew Rigby | TrustRadius Reviewer

Usability

Intermapper

No score
No answers yet
No answers on this topic

LogicMonitor

LogicMonitor 9.1
Based on 3 answers
It's very good. One area for improvement is the ability to group large quantities of objects together more quickly or disable alerts for specific instances completely very quickly.Alert Tuning is one of the more complex, but entirely necessary parts of the product to use keeping me from rating usability a 10.
Chad Lauterbach | TrustRadius Reviewer

Support Rating

Intermapper

Intermapper 9.0
Based on 1 answer
The product works well and is very easy to maintain. As such, we haven't had many occasions to use support. When we have called them they were easy to contact and responsive to our questions. We have had the product for years and it may have been a year or better since the last time we contacted them.
Anonymous | TrustRadius Reviewer

LogicMonitor

LogicMonitor 9.1
Based on 88 answers
The built-in chat feature for LogicMon is, hands down, one of the best support channels I've worked with. I can stay in my app while getting the support I need, and they've always been able to help me solve whatever issue I'm coming across. Definitely a big win here.
Anonymous | TrustRadius Reviewer

Implementation Rating

Intermapper

No score
No answers yet
No answers on this topic

LogicMonitor

LogicMonitor 9.1
Based on 4 answers
The Implementation team kept us on track even when we didn't have time. They made up for our lack of focus at times and boiled everything down to simple tasks which enabled a quick deployment and an easy transition to regularly using the tool. They also kept us in a post-implementation for a while after which ensured we have multiple support options after go-live
Andrew Rigby | TrustRadius Reviewer

Alternatives Considered

Intermapper

Intermapper is a cross between WhatsUp Gold and Nagios. WhatsUp Gold being for a less technical end-user and Nagios doing more than just SNMP scans and up down monitoring.
Anonymous | TrustRadius Reviewer

LogicMonitor

The other platforms used before migrating to LogicMonitor all have limitations or performance related issues. ConnectWise Automate is a very buggy, unstable platform that is very manual to maintain. The system requires an "Agent" installed on every machine in order for Automate to monitor it. If someone clones a machine with the agent installed, it creates a huge mess within the database and platform which causes various monitoring issues. Moving away from this allows us to not have to rely on these agents, rely on having 6 servers dedicated to the monitoring platform, and having monitoring outages 2-3 times a year that takes 3-5 days to fix and restore.LogicMonitor is cloud based, the systems with collectors installed have better performance compared to systems with "agents" installed. LM collects more data and provides more metrics to monitor devices on allowing us to go from a NOC who reacts to a NOC who is proactive.
Anonymous | TrustRadius Reviewer

Return on Investment

Intermapper

  • Ability to provide real time alerting has proven to save our necks multiple times, since polling intervals could be set at a very low intervals.
  • Real time monitoring of links provided ability to identify bottlenecks in real time!
  • Writing custom probes, saved us thousands.
Anonymous | TrustRadius Reviewer

LogicMonitor

  • Although our migration isn't yet complete, we've already seen significant value in operational simplicity and improved visibility.
  • In some cases, we wish there were more tools to help us migrate, particularly in cases where we were previously dependent on SNMP trap monitoring and moving to something better (e.g. API, SNMP polling).
  • A couple of potential outages have been averted with issues found proactive with LogicMonitor that our previous tools were missing.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Intermapper

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Intermapper Editions & Modules

Additional Pricing Details
Intermapper pricing is based on number of devices monitored. Intermapper is free for 5 devices or less. Subscription pricing starts at $303 for 25 devices. Device-based pricing starts at $765 for 25 devices.

LogicMonitor

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

LogicMonitor Editions & Modules

Edition
Pro (up to 199 devices)Contact sales team
Enterprise (200+ devices)Contact sales team
Website MonitoringContact sales team
    Additional Pricing Details
    Our platform is broken down into Pro and Enterprise Pricing. Pro includes monitoring for all of your cloud, hybrid, and on-premises infrastructure. Our Enterprise package includes all of this, plus our AIOps and Machine Learning functionality that provides dynamic thresholds, root cause analysis, anomaly detection and more! LogicMonitor only charges by the device. What is considered a device? A device is anything with an IP address that you want to monitor, including a physical device or a cloud resource. This means multiple data sources under the same IP address can be monitored for the same price. Unlike some monitoring platforms. we don’t charge per node, interface, or metric.

    Rating Summary

    Likelihood to Recommend

    Intermapper
    8.7
    LogicMonitor
    9.3

    Likelihood to Renew

    Intermapper
    LogicMonitor
    8.6

    Usability

    Intermapper
    LogicMonitor
    9.1

    Support Rating

    Intermapper
    9.0
    LogicMonitor
    9.1

    Implementation Rating

    Intermapper
    LogicMonitor
    9.1

    Add comparison