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Ivanti Connect Secure vs. Remote Desktop Services vs. TeamViewer

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Ivanti Connect Secure

    Score7.2 out of 10
    N/AIvanti Connect Secure provides an SSL VPN solution for remote and mobile users from any web-enabled device to corporate resources - anytime, anywhere. Connect Secure (ICS) is a widely-deployed SSL VPN for organizations of any size, across every major industry.N/A

    Remote Desktop Services

    Score7.7 out of 10
    N/ARemote Desktop Services from Microsoft is virtual desktop and remote user session technology.N/A

    TeamViewer

    Score8.6 out of 10
    N/ATeamviewer offers secure remote access, IT support and device management on a scalable platform. It speeds up problem resolution, reduces downtime and enhances control through automation, unattended access and complete visibility of every device and location.

    $299

    per year

    Pricing
    Ivanti Connect SecureRemote Desktop ServicesTeamViewer
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Remote Access
    $24.90
    per month (billed annually) 1 Licensed User
    Business
    $50.90
    per month (billed annually) 1 Licensed User
    Premium
    $102.90
    per month (billed annually) 15 Licensed Users
    Corporate
    $206.90
    per month (billed annually) 30 Licensed Users
    Offerings
    Pricing Offerings
    Ivanti Connect SecureRemote Desktop ServicesTeamViewer
    Free Trial
    NoNoYes
    Free/Freemium Version
    NoNoYes
    Premium Consulting/Integration Services
    YesNoYes
    Entry-level Setup FeeRequiredNo setup feeOptional
    Additional DetailsIvanti Connect Secure software utilizes a subscription-based pricing model, generally structured by the number of users, devices, or concurrent connections. The software may offer different tiers based on feature sets and deployment options, such as cloud or on-premises. Options for additional security modules and support are typically available as add-ons, with pricing varying depending on selected configurations and contract duration.——
    More Pricing Information
    Community Pulse
    Ivanti Connect SecureRemote Desktop ServicesTeamViewer
    Considered Multiple Products
    Ivanti
    No answer on this topic
    Microsoft
    Chose Remote Desktop Services
    We used RDS on-site primarily because of how easy it is for users to transition from their own desktop to a remote desktop. However, from off-site, there are VPN and other security considerations to take into account, and the process gets a little more complex. In this …
    Incentivized
    Chose Remote Desktop Services
    Since Remote Desktop Services comes with the Windows OS, there's no need to install any additional software or agent for it to function. Even on the Mac, there's a client that can be installed for this to run properly. Unfortunately, unlike TeamViewer or Ultra VNC, Remote …
    Incentivized
    Chose Remote Desktop Services
    Because it is a built-in, free solution for a small set of managed computers. No extra licenses required. No budget. Setup and configuration is instanteneous.
    Incentivized
    Chose Remote Desktop Services
    Solutions can be expensive and often offer more options than you need/want. Paying those extra dollars is tough when you have a budget. RDS in many cases works well and is cost effective.
    Incentivized
    Chose Remote Desktop Services
    RDS is built into Windows and does not require as much extra setup and licensing fees.
    Incentivized
    Chose Remote Desktop Services
    Remote Desktop Services is an initiation from Microsoft in my view. The rest all are adapters for this and have a considerably inovated feature base.
    Incentivized
    TeamViewer
    Chose TeamViewer
    TeamViewer works well as back of other remote desktop access solutions.
    Incentivized
    Chose TeamViewer
    Overall TeamViewer is superior to other remote solutions that I've used. It is faster and more reliable, with a better overall interface and management console. AnyDesk is generally slower and the interface is not as intuitive or easy to use. Endpoint Central is also slower …
    Incentivized
    Chose TeamViewer
    Easier access faster than some of the others. We love the mobile feature where you can use the app to connect when on the road. Also it has the ability to access cell phones as well, which many times helps us help a client with their iphones. Great feature. There have been …
    Incentivized
    Chose TeamViewer
    Remote collaborative capability is much better in TeamViewer as oppose to competition and fast connection makes TeamViewer as better choice
    Incentivized
    Chose TeamViewer
    TeamViewer is significantly easier to set up at a small scale than Microsoft RDP, plus it's cross-platform unlike RDP and provides a better UI and many more capabilities than just remote control, like file transfer and some management controls like reboot.
    Incentivized
    Chose TeamViewer
    TeamViewer is a one click solution that doesn’t require the client to be a networking tech savvy to set it up. With TeamViewer, no need to worry about private and public IPs nor firewalls and reverse proxies as the connection can be established through the TeamViewer servers …
    Incentivized
    Chose TeamViewer
    I've tried a few different ways to provide remote help over the many years I've been providing technical help (since 1987) and Teamviewer consistetly comes out the best. I've also tried numerous ways to access my own computer and data remotely and Teamviewer is the only one I …
    Incentivized
    Chose TeamViewer
    TeamViewer's main advantage is its cross-platform compatibility, meaning that you can use it on other operating systems other than Windows. The main features are present in both tools, like file transfer and taking control of the endpoint machine. Teamviewer is a third-party …
    Incentivized
    Chose TeamViewer
    TeamViewer is a well-known brand. It doesn't limit us to specific hardware or operating systems. It offers various other services along with screen sharing.
    Incentivized
    Chose TeamViewer
    Mac users prefer TeamViewer over both of these hands down, and it is only slightly better on windows. TeamViewer is still far easier to use and more robust. Also, Kaseya suffered a significant breach. Splashtop is more difficult to establish connections with, especially on …
    Incentivized
    Chose TeamViewer
    TeamViewer is better than RDS because of the way it handles the video. At the core, they are both remote control applications. However the method for implementation is quite different. RDS gives you 90% experience of physically being at the terminal but TeamViewer gives you …
    Incentivized
    Chose TeamViewer
    Teamviewer does everything the others do, if not more, but the cost was much better at the time of our purchase. I don't know what the price difference is currently.
    Incentivized
    Chose TeamViewer
    Since I access several customers and environments, I wanted an easy-to-install/use solution. Team Viewer provides desktop sharing, remote access, and file transfer in a single solution and most of my customers have already used it either personally or in a previous business, so …
    Incentivized
    Chose TeamViewer
    TeamViewer has a very simple operation and has been in the market for a long time. These were the factors that led us to choose this tool.
    Incentivized
    Chose TeamViewer
    The basic functionality makes it at the top of the list. Without even purchasing an enterprise license this is an out of the box Technology tool!
    Incentivized
    Chose TeamViewer
    Chrome Remote Desktop is great for personal and/or casual use but requires use of the same Google account for access, which won't work for many enterprise situations. Microsoft Remote Desktop is truly ideal (for Windows), but requires the use of a VPN or for machines to be on …
    Incentivized
    Chose TeamViewer
    Remote Desktop doesn't work like Teamviewer. Easier file transfer, cross-platform, mobile.
    Incentivized
    Chose TeamViewer
    TeamViewer's mobile app is powerful and consistently makes the connection to my remote desktop. In the past I found other solutions to be inconsistent in availability leaving me with an unexpected "surprise" when I was unable to connect. I find TeamViewer is able to provide …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    8 Answers
    88%
    Would buy again
    390 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    8 Answers
    88%
    Delivers good value for the price
    360 Answers
    Happy with the feature set
    No answers on this topic
    88%
    Happy with the feature set
    7 Answers
    96%
    Happy with the feature set
    424 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    6 Answers
    90%
    Lived up to sales and marketing promises
    292 Answers
    Implementation went as expected
    No answers on this topic
    88%
    Implementation went as expected
    7 Answers
    96%
    Implementation went as expected
    359 Answers
    Features
    Ivanti Connect SecureRemote Desktop ServicesTeamViewer
    Remote Administration
    Comparison of Remote Administration features of Ivanti Connect Secure and Remote Desktop Services and TeamViewer
    Feature
    Ivanti Connect Secure
    -
    Ratings
    Remote Desktop Services
    4.7
    5 Ratings
    51% below category average
    TeamViewer
    8.9
    562 Ratings
    6% above category average
    Screen sharing00 Ratings8.35 Ratings00 Ratings
    File transfer00 Ratings4.75 Ratings8.8530 Ratings
    Instant message00 Ratings1.01 Ratings8.8490 Ratings
    Secure remote access with Smart Card authentication00 Ratings6.02 Ratings00 Ratings
    Access to sleeping/powered-off computers00 Ratings1.12 Ratings7.7374 Ratings
    Over-the-Internet remote session00 Ratings7.05 Ratings00 Ratings
    Initiate remote control from mobile00 Ratings3.74 Ratings00 Ratings
    Remote management of servers & workstations00 Ratings8.34 Ratings00 Ratings
    Remote Active Directory® management00 Ratings8.74 Ratings00 Ratings
    Centralized management dashboard00 Ratings2.23 Ratings00 Ratings
    Session record00 Ratings2.23 Ratings8.4384 Ratings
    Monitoring and Alerts00 Ratings3.13 Ratings00 Ratings
    Annotations00 Ratings00 Ratings8.2152 Ratings
    Security
    Comparison of Security features of Ivanti Connect Secure and Remote Desktop Services and TeamViewer
    Feature
    Ivanti Connect Secure
    -
    Ratings
    Remote Desktop Services
    -
    Ratings
    TeamViewer
    8.8
    77 Ratings
    3% above category average
    Role-based user permissions00 Ratings00 Ratings8.878 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Ivanti Connect Secure and Remote Desktop Services and TeamViewer
    Feature
    Ivanti Connect Secure
    -
    Ratings
    Remote Desktop Services
    -
    Ratings
    TeamViewer
    7.9
    57 Ratings
    2% below category average
    Third-party software integrations00 Ratings00 Ratings7.957 Ratings
    Remote Access
    Comparison of Remote Access features of Ivanti Connect Secure and Remote Desktop Services and TeamViewer
    Feature
    Ivanti Connect Secure
    -
    Ratings
    Remote Desktop Services
    -
    Ratings
    TeamViewer
    8.6
    90 Ratings
    6% above category average
    Attended device access00 Ratings00 Ratings9.189 Ratings
    Unattended device access00 Ratings00 Ratings8.786 Ratings
    Mobile device access00 Ratings00 Ratings8.279 Ratings
    Virtual device access00 Ratings00 Ratings8.576 Ratings
    Multiple-display support00 Ratings00 Ratings8.677 Ratings
    Multiple concurrent sessions00 Ratings00 Ratings8.479 Ratings
    Best Alternatives
    Ivanti Connect SecureRemote Desktop ServicesTeamViewer
    Small Businesses
    No answers on this topic
    N-able Take Control
    Score7.2 out of 10
    LogMeIn Rescue
    Score8.2 out of 10
    Medium-sized Companies
    No answers on this topic
    Remote Desktop Manager
    Score9.6 out of 10
    BeyondTrust Remote Support
    Score8.6 out of 10
    Enterprises
    No answers on this topic
    BeyondTrust Privileged Remote Access
    Score9.1 out of 10
    BeyondTrust Remote Support
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    Ivanti Connect SecureRemote Desktop ServicesTeamViewer
    Likelihood to Recommend
    7.6
    (3 ratings)
    7.8
    (20 ratings)
    8.7
    (620 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    6.0
    (1 ratings)
    8.1
    (68 ratings)
    Usability
    -
    (0 ratings)
    8.4
    (5 ratings)
    9.0
    (59 ratings)
    Availability
    -
    (0 ratings)
    -
    (0 ratings)
    9.1
    (6 ratings)
    Performance
    -
    (0 ratings)
    5.0
    (1 ratings)
    9.1
    (6 ratings)
    Support Rating
    7.6
    (2 ratings)
    3.0
    (1 ratings)
    9.2
    (51 ratings)
    In-Person Training
    -
    (0 ratings)
    -
    (0 ratings)
    9.1
    (2 ratings)
    Online Training
    -
    (0 ratings)
    -
    (0 ratings)
    9.1
    (4 ratings)
    Implementation Rating
    -
    (0 ratings)
    -
    (0 ratings)
    8.6
    (173 ratings)
    Configurability
    -
    (0 ratings)
    -
    (0 ratings)
    8.3
    (5 ratings)
    Ease of integration
    -
    (0 ratings)
    5.0
    (1 ratings)
    9.1
    (5 ratings)
    Product Scalability
    -
    (0 ratings)
    -
    (0 ratings)
    9.1
    (6 ratings)
    Vendor post-sale
    -
    (0 ratings)
    -
    (0 ratings)
    8.9
    (6 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    -
    (0 ratings)
    9.1
    (6 ratings)
    User Testimonials
    Ivanti Connect SecureRemote Desktop ServicesTeamViewer
    Likelihood to Recommend
    Ivanti
    Pulse SDP is well suited in an environment where the majority of employees are working remotely or have extensive business travel. In today's environment where cybersecurity is of the utmost importance for all organizations, Pulse SDP provides a solid level of security for those remote employees or those traveling.
    Incentivized
    Read full review
    Microsoft
    This is well-suited if you need to log in to a remote machine on occasion to make updates or change configurations. It is also good for a production environment or for environments where people need to log in to use common applications, so you don't need to install the application on each individual client.
    Incentivized
    Read full review
    TeamViewer
    I would definitely recommend it, and that's why I've stuck with it so long: continuous improvement. Now AI has fully embraced it to help with faster monitoring and Troubleshooting, saving me a huge amount of time and effort. Affordable to use for both personal and Professional work to assist colleagues from different workstations.
    Read full review
    Pros
    Ivanti
    • Reliable links.
    • Efficient connection timeouts.
    Incentivized
    Read full review
    Microsoft
    • When you connect with RDS, everything looks and feels (and is) exactly like you're sitting at that desktop. This is great for us and for users.
    • You can sign in with RDS and the desktop will be the same as when you left it (if you choose to set it up that way).
    • Although they take some setup, RemoteApps are a very handy way to let users access a program without requiring them to actually connect to a remote desktop on the server.
    Incentivized
    Read full review
    TeamViewer
    • It is secure and eliminates the need for VPN for remote users.
    • It offers a 2FA to insure that security is strong for our system.
    • Can save time with file transfer syncs for labels, batches and other files.
    • It supports multi device and cross platform usage within our warehouse.
    Incentivized
    Read full review
    Cons
    Ivanti
    • The central management tool is not mature.
    • The option to connect before logging in using Network Connect is EOL, and the alternative is not good enough currently (requires machine authentication).
    Incentivized
    Read full review
    Microsoft
    • Remote Desktop Services currently does not support multiple monitors on the terminal server. Unlike other applications such as Teamviewer, there's no feature to toggle between multiple screens even if they were connected to the terminal server.
    • Remote Desktop Services should provide an option to scale up or down the screen size after a connection is established. Currently you can only adjust the screen size prior to a connection is established. So you'll have to take a best guess at what display screen resolution will fit best on your screen.
    • Remote Desktop Services should offer some kind of menu to send special key strokes like Ctrl+Alt+Del to the terminal server. Currently the substitute for that particular combination is Ctrl+Alt+End. But I have yet to discover a replacement for other combination keystrokes such as Alt+PrintScrn.
    Incentivized
    Read full review
    TeamViewer
    • MFA could be a lot better when connecting to the remote device. If a phone is added to security for the remote worker, then the admin cannot use Easy Access to access the device without interaction with the remote worker. Admins should have access to remote devices via other MFA methods.
    • App updates sometimes cause unstable status and computer must be restarted.
    • OS updates often require additional user interaction before completing the sign-in process, leaving TeamViewer in an incomplete startup state and preventing the Remote Worker from accessing the device. An admin then has to remote into the device using another remote desktop access tool (Apple Remote Desktop, for instance) and bypass the user interaction screens, which allows the login process to complete and TeamViewer to start up fully. It would be best if the TeamViewer Host could connect even when the OS is prompting for user interaction (e.g., clicking OK on modal dialog boxes post-update).
    Incentivized
    Read full review
    Likelihood to Renew
    Ivanti
    No answers on this topic
    Microsoft
    No answers on this topic
    TeamViewer
    We need this tool in our day to day business. It is what we do all day remoting into clients devices. In this day and age we can access devices all over the world as long as we have secure internet connection. It certainly saves money in gas, and even if you are away you can help.
    Incentivized
    Read full review
    Usability
    Ivanti
    No answers on this topic
    Microsoft
    The initial setup for Remote Desktop Services is complex, and licensing is costly. Each user connects to their virtual desktop hosted by a single server or group of servers, so a change or issue with servers quickly impacts every single user at the same time. Aside from that, users appreciate seeing their same personal desktop from any device or geographical location.
    Incentivized
    Read full review
    TeamViewer
    TeamViewer is a reliable and really strong tool for accessing remote IT platforms secure and fast. We don't know any product that provide us such strong functionality to make our life as a internationally recognized MES provider with DIAMES with an international clientele so easy. We look forward for any new TeamViewer functionality that supports us even more.
    Incentivized
    Read full review
    Reliability and Availability
    Ivanti
    No answers on this topic
    Microsoft
    No answers on this topic
    TeamViewer
    TeamViewer has always been available when we needed to use it. We have not noticed any outages or periods where the software functions were unavailable.
    Incentivized
    Read full review
    Performance
    Ivanti
    No answers on this topic
    Microsoft
    There are some third party tools available that allow you to manage multiple connections.
    Incentivized
    Read full review
    TeamViewer
    TeamViewer performance has always been very good. Pages load quickly and we can see what the remote engineers are doing on the computer in real time. This is very beneficial for our own technicians and engineers and helps their learning curve. Troubleshooting is much easier with TeamViewer. We have not noticed and lagging of our computers while using TeamViewer.
    Incentivized
    Read full review
    Support Rating
    Ivanti
    At Adecco, first and foremost, we have Pulse SDP easy to use for our employees. This is a critical factor for us because employees are spending much less time calling into support than engaged in high payoff activities. However, when I have called in for support, Pulse SDP has been responsive and effective.
    Incentivized
    Read full review
    Microsoft
    As with any Microsoft Server product, support for Remote Desktop Services requires a paid support package. These are license-based and very costly, on top of the already costly product licensing. Microsoft's licensing is complicated to begin with, so setting up licensing alone essentially requires a licensing expert's counsel. There is community documentation and support available on Microsoft websites, as well as community websites.
    Incentivized
    Read full review
    TeamViewer
    the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
    Incentivized
    Read full review
    In-Person Training
    Ivanti
    No answers on this topic
    Microsoft
    No answers on this topic
    TeamViewer
    As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
    Incentivized
    Read full review
    Online Training
    Ivanti
    No answers on this topic
    Microsoft
    No answers on this topic
    TeamViewer
    I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
    Read full review
    Implementation Rating
    Ivanti
    No answers on this topic
    Microsoft
    No answers on this topic
    TeamViewer
    TeamViewer installation and deployment to other devices is pretty straightforward and does not require much technical know-how. This makes ease of use attractive when supporting both new and existing clients with limited technical knowledge. I think ease of use is a huge factor in getting new clients. TeamViewer handles that extremely well.
    Incentivized
    Read full review
    Alternatives Considered
    Ivanti
    The F5 product was more complicated to manage and requires more time to get used to. Juniper VPN is simpler. F5 BIG-IP Access Policy Manager may be better if you need other side solutions like load balancing and GSLB. So, it really depends on your requirements.
    Incentivized
    Read full review
    Microsoft
    We selected Remote Desktop Services based upon price alone. Other solutions on the market are significantly more expensive, but if your company can foot the bill you should seriously consider products that have been on the market for longer. The lack of an ability to easily upgrade farm servers has been a challenge for us - although it is still faster than updating an application on 2000+ machines. The lack of a centralized management console in 2008 R2 is also challenging, but you get by with the tools available to you. If you don't have the money to spend on Citrix or VMWare Horizon, Remote Desktop Services is a decent replacement.
    Incentivized
    Read full review
    TeamViewer
    TeamViewer's cost is much lower than that of other solutions, and its security is far superior to RemotePC's. TeamViewer is also a request-based remote session manager, unlike other software that allows indefinite connection time. TeamViewer's free version makes it even better for one end of the group to find support, while the other end has the paid version.
    Incentivized
    Read full review
    Scalability
    Ivanti
    No answers on this topic
    Microsoft
    No answers on this topic
    TeamViewer
    Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
    Incentivized
    Read full review
    Return on Investment
    Ivanti
    • Potential to implement tight controls on third party risk.
    • Reliable remote access.
    Incentivized
    Read full review
    Microsoft
    • Allowed remote users access from home
    • Shared file access for multipolar users from a centralized location
    • Cost to add additional users when maxed out
    • Purchase multiple licenses for programs to run in virtual machines. Or unable to run on a virtual machine
    Incentivized
    Read full review
    TeamViewer
    It took about 3 months.
    • Customer Support of our business has become more interactive with customers, leading to faster resolution of their problems.
    • Remotely accessing devices in our office allows employees to stay productive while working from home.
    • TeamViewer helps us to collaborate with other firms for projects we're doing.
    Incentivized
    Read full review
    ScreenShots

    Ivanti Connect Secure Screenshots

    Screenshot of Applications Overview of All Gateways

    TeamViewer Screenshots

    Screenshot of how TeamViewer lets users connect to devices and provide remote support.Screenshot of AI, automation and remediation.Screenshot of the interface to monitor and manage devices proactively.Screenshot of some of TeamViewer's integrations.