What users are saying about
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Top Rated
1548 Ratings
58 Ratings
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Score 7.8 out of 100

TeamViewer

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Top Rated
1548 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Remote Desktop Services

Microsoft's Remote Desktop Services is particularly nice if you have a server license for a program and don't want to install it on everyone's machine but do want to give everyone access to the program. They can either use RDS to connect to the server, or you can set up a RemoteApp.It's also nice if you have people who work on two different workstations in two different locations. We have several people who sometimes work at one desk and sometimes in an office, so it's nice for them to be able to access one machine or the other easily without having to walk back and forth.One note, if users don't have an Active Directory account, or if you don't want to mess with putting people into various permissions groups, RDS may not be the best solution for them. This wasn't an issue for us since our organization was small enough that we could manage AD permissions and groups rather easily.
Ho'omana Nathan Horton | TrustRadius Reviewer

TeamViewer

Teamviewer is best suited for any team who can afford their commercial licensing costs and have a good enough bandwidth to support its connection for a seamless work experience. It could be a bit pocket heavy for small team sizes where budget is stringent and if budget is a problem, then one should look at other cheaper options
Rahul Dhangar | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

Remote Desktop Services
TeamViewer
8.5
Screen sharing
Remote Desktop Services
TeamViewer
9.2
File transfer
Remote Desktop Services
TeamViewer
8.7
Instant message
Remote Desktop Services
TeamViewer
8.4
Secure remote access with Smart Card authentication
Remote Desktop Services
TeamViewer
8.4
Access to sleeping/powered-off computers
Remote Desktop Services
TeamViewer
8.1
Over-the-Internet remote session
Remote Desktop Services
TeamViewer
9.0
Initiate remote control from mobile
Remote Desktop Services
TeamViewer
8.3
Remote management of servers & workstations
Remote Desktop Services
TeamViewer
9.0
Remote Active Directory® management
Remote Desktop Services
TeamViewer
8.6
Centralized management dashboard
Remote Desktop Services
TeamViewer
8.1
Session record
Remote Desktop Services
TeamViewer
8.5
Annotations
Remote Desktop Services
TeamViewer
8.4
Monitoring and Alerts
Remote Desktop Services
TeamViewer
8.2
Multi-platform remote control
Remote Desktop Services
TeamViewer
8.7

Pros

Remote Desktop Services

  • Remote Desktop Services does an excellent job in providing a way for our staff to be working outside the office as if they're actually sitting inside the office. As long as the staff has an internet connection and a computer, he can use Remote Desktop Services to access files on our network.
  • Remote Desktop Services also eliminates a need to have a very fast internet connection to access files on the company network. Once a Remote Desktop Service session is established, the only bandwidth it takes up is the transfer of images you see on the display. It's like surfing on the web because you are using the company server as the resource to run the applications.
  • Remote Desktop Services provides a way for users to transfer files back & forth to/from staff's offsite laptop to/from the company network . There would be times when staff forget to copy a particular file onto the laptop for a presentation. So the way to retrieve the data from the network is to establish a Remote Desktop Session and then using Windows standar copy & paste feature to transfer the file from the network onto their laptop for use.
Paul Li | TrustRadius Reviewer

TeamViewer

  • Sharing a screen via TeamViewer is generally very responsive, even if the internet connection (on either the client or host side) isn't great. TeamViewer seems to use an adaptive compression algorithm, that will sacrifice some screen clarity for a more responsive and pleasurable experience.
  • TeamViewer includes a built-in file sharing mechanism that allows for the easy and secure transfer of files from host to client (or vice versa).
  • During the initial install of TeamViewer, you can set it up to "run-only." As in, it will not actually install itself on the computer but will allow for a one-time use remote session. This is ideal for a quick tech support session where the client doesn't want to, or can't, fully install TeamViewer.
  • TeamViewer is a very secure platform, providing multiple layers of security. First, the only way to connect to a client is by knowing the client's machine id - a 9 or 10 digit randomly generated number created on install. In addition, for one-time connection, a randomly generated pin is created on each use. This pin can be set as a simple 4 digit pin, up to a 10 digit strong password including uppercase, lowercase, number and non-alphanumeric characters. In addition, TeamViewer is initially set NOT to open upon login - meaning the computer is not accessible until TeamViewer is manually opened on the client computer.
  • TeamViewer can be used as both an on-demand screen sharing platform - wherein a client only opens TeamViewer when someone needs to get on remotely, and promptly closes it afterward - as well as an always-on screen sharing system. TeamViewer can be set to open automatically at login, and run in the background. A "personal password" can then be created for unattended access - this password can be as strong or as weak as you choose. One the password is set, you can connect to your computer remotely via TeamViewer at any time by knowing the machine ID and the personal password.
  • Initial setup of TeamViewer is a fairly simple procedure, especially useful when talking a client on how to install it over the phone.
  • While screen sharing is TeamViewer's bread and butter, it also includes a plethora of other features including file sharing as well as both video and audio sharing (great for remote tech support).
  • With a TeamViewer account, multiple computers can be logged in via the account and easily accessible within an instance of TeamViewer.
  • TeamViewer is truly cross-platform, with version for Mac, Windows and Linux, as well as for mobile OSs such as iOS and Android.
  • A personal license is free.
Aaron Pinsker | TrustRadius Reviewer

Cons

Remote Desktop Services

  • No centralized management: unlike other products on the market, Remote Desktop Services in 2008r2 provides no single management console. Users are managed through a console on the connection broker, web apps are managed on a per server basis (even when those servers belong to a farm).
  • Image Management: because no use of an agent like PNTools is made, bringing up servers and adding them to the farm is inconvenient. Static IPs are a must and round-robin load balancing is really your only option with the connection broker. Updating a farm of 5+ servers becomes a chore, but still easier than updating 2000+ machines.
  • Still a very green product: while Microsoft offers a lot of the same features as the big guys, it's obvious that Remote Desktop Services is still in it's infancy and has a lot of room for growth. I have discovered and requested fixes for a number of bugs in the mobile app alone - something about the QA process for these apps seems to be lacking.
Nathan Ziehnert | TrustRadius Reviewer

TeamViewer

  • - A difficulty that we have experienced in the company and that has been detected with each stumble that has been had, is the fact that the different versions are not compatible with each other, so if some user accidentally updates his version (very normal fact ), compatibility problems are generated that have caused our support department to have to communicate with each user who is under that condition to ask him to delete the new version, and then reinstall the correct version.
  • Although it really does not have to be a limitation, the software does not have the functionality to work through proxy servers, which could become a limiting factor of some relevance for those who want to take care of "their presence" when working in an open network.
Rafael Becemberg | TrustRadius Reviewer

Likelihood to Renew

Remote Desktop Services

Remote Desktop Services 6.0
Based on 1 answer
No answer on this topic is available.

TeamViewer

TeamViewer 9.0
Based on 40 answers
As long as I continue to provide remote support for my clients, it's a no brainier. For what I pay out, I probably make it back tenfold in the ability to provide remote support from wherever and whenever. Not to mention the saved gas money for a fix that only takes 5 minutes but it takes you 20 minutes to get there. As my business continues to grow, and I support more and more clients, my need for TeamViewer will only grow.
Justin Kuhlman | TrustRadius Reviewer

Usability

Remote Desktop Services

Remote Desktop Services 6.9
Based on 2 answers
The initial setup for Remote Desktop Services is complex, and licensing is costly. Each user connects to their virtual desktop hosted by a single server or group of servers, so a change or issue with servers quickly impacts every single user at the same time.Aside from that, users appreciate seeing their same personal desktop from any device or geographical location.
Anonymous | TrustRadius Reviewer

TeamViewer

TeamViewer 9.4
Based on 17 answers
TeamViewer is a system that is very easy to understand and grasp the concept of which is a very nice thing because users that don't have much technology and computer background can use the system easily. While being easy to understand for the average user, it doesn't lose the functionality and features that IT people love to see with software that makes it easier for us to do our jobs.
Jordan Paquette | TrustRadius Reviewer

Reliability and Availability

Remote Desktop Services

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 8.0
Based on 2 answers
It's usually without problem, but we have had connectivity issues on occasion.
Mike Robinson | TrustRadius Reviewer

Performance

Remote Desktop Services

Remote Desktop Services 5.0
Based on 1 answer
There are some third party tools available that allow you to manage multiple connections.
Nathan Alandt | TrustRadius Reviewer

TeamViewer

TeamViewer 9.0
Based on 2 answers
The application is built on VNC which is a very stable technology.
Mike Robinson | TrustRadius Reviewer

Support Rating

Remote Desktop Services

Remote Desktop Services 3.0
Based on 1 answer
As with any Microsoft Server product, support for Remote Desktop Services requires a paid support package. These are license-based and very costly, on top of the already costly product licensing. Microsoft's licensing is complicated to begin with, so setting up licensing alone essentially requires a licensing expert's counsel.There is community documentation and support available on Microsoft websites, as well as community websites.
Anonymous | TrustRadius Reviewer

TeamViewer

TeamViewer 8.5
Based on 26 answers
As I said earlier, TeamViewer is safe, has a lightweight, beautiful, and easy-to-use graphical user interface for all our employees. Remote access is easy to do and always solves any open problem in so-called technicians. A grade of 10 is for all of that. It is a tool that we recommend for anyone who wants to use something reliable and functional.
João Mauricio | TrustRadius Reviewer

Online Training

Remote Desktop Services

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 8.9
Based on 2 answers
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Jordan Paquette | TrustRadius Reviewer

Implementation Rating

Remote Desktop Services

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.9
Based on 6 answers
Well I don't have any key insights regarding implementation of TeamViewer.
Ratulsnigdha Saha | TrustRadius Reviewer

Alternatives Considered

Remote Desktop Services

We have reviewed Citrix Xen Desktop and VMware's VDI solutions. For the cost, when compared to what Remote Desktop Services can provide us there was no contest. Remote Desktop Services can provide us all the features we require with little to no cost since we are an EA customer with grandfathered eCALs! If we were going greenfield and having to buy licensing from scratch, we would look at the Citrix Xen product. Just remember that Microsoft's Remote Desktop Service is licensed from Citrix and if you can wait a few years for a current Xen feature, you can have it for free in Remote Desktop Services.
Will Smothers | TrustRadius Reviewer

TeamViewer

TeamViewer was the best option for remote control and with the ability for participants to point on the screen during presentations. It was the fastest/smoothest experience for remote control, and allowed logging into the computer before logging in after a reboot. It was also the only one with a concurrent user licensing model, which was a huge selling point.
Kristopher Kauth | TrustRadius Reviewer

Scalability

Remote Desktop Services

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 10.0
Based on 2 answers
I've rarely had problems with the product.
Mike Robinson | TrustRadius Reviewer

Return on Investment

Remote Desktop Services

  • Remote Desktop Services has good impact in meeting 100 percent of the objectives laid by our Enterprise of 1000 employees.
  • Return of imvestment is measured in return of uninterrupted services and it can be termed as 100 percent
  • Remote Desktop Services had no negative impacts on the business
Anonymous | TrustRadius Reviewer

TeamViewer

  • TeamViewer has saved my company a great deal of time, my team members and I are able to deploy our solutions to our overseas customers without having to travel there.
  • TeamViewer has also saved my company good amount of finances, other PC sharing software are mostly premium and require payment to take advantage of all the features, TeamViewer is free yet has excellent service delivery.
  • TeamViewer has generally improved our organization's relationship with our clients.
Majute shivugu | TrustRadius Reviewer

Pricing Details

Remote Desktop Services

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TeamViewer

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Remote Desktop Services
7.8
TeamViewer
8.7

Likelihood to Renew

Remote Desktop Services
6.0
TeamViewer
9.0

Usability

Remote Desktop Services
6.9
TeamViewer
9.4

Reliability and Availability

Remote Desktop Services
TeamViewer
8.0

Performance

Remote Desktop Services
5.0
TeamViewer
9.0

Support Rating

Remote Desktop Services
3.0
TeamViewer
8.5

In-Person Training

Remote Desktop Services
TeamViewer
5.0

Online Training

Remote Desktop Services
TeamViewer
8.9

Implementation Rating

Remote Desktop Services
TeamViewer
9.9

Scalability

Remote Desktop Services
TeamViewer
10.0

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