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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    JAMS

    Score7.9 out of 10
    N/AJAMS is a centralized workload automation and job scheduling solution that runs, monitors, and manages jobs and workflows. Reliably orchestrate the critical IT processes that run your business from a single pane of glass.

    $9,996

    per year

    New Relic

    Score8.1 out of 10
    N/ANew Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

    $0

    No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks

    Pricing
    JAMSNew Relic
    Editions & Modules
    Core
    9,996.00
    per year
    Advanced
    Customized Pricing
    per year
    Free (Forever)
    $0
    No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
    Telemetry Data Platform
    $0.25
    per month per extra GB data ingest (after first free 100GB per month)
    Incident Intelligence
    $0.50
    per month per event (after first 1000 free events per month)
    Standard
    $99
    per month per full user (after first free full user - unlimited free basic users)
    Pro
    Contact sales team
    Enterprise
    Contact sales team
    Offerings
    Pricing Offerings
    JAMSNew Relic
    Free Trial
    YesNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details- Core: For small teams getting started with automation. Core Integrations: PowerShell, SQL, Azure Data Factory, Python, 20+ others. - Advanced: Comprehensive solution for large-scale operations. Core Integrations: SAP, JDE, Ellucian Banner, Informatica, Mainframe and Power Systems.—
    More Pricing Information
    Community Pulse
    JAMSNew Relic
    Considered Both Products
    JAMS Software
    Chose JAMS
    JAMS is less expensive, support is easier to work with, and patching is much easier.
    Incentivized
    New Relic
    No answer on this topic
    Key User Insights
    Would buy again
    94%
    Would buy again
    67 Answers
    91%
    Would buy again
    71 Answers
    Delivers good value for the price
    97%
    Delivers good value for the price
    59 Answers
    94%
    Delivers good value for the price
    64 Answers
    Happy with the feature set
    96%
    Happy with the feature set
    68 Answers
    97%
    Happy with the feature set
    76 Answers
    Lived up to sales and marketing promises
    98%
    Lived up to sales and marketing promises
    49 Answers
    95%
    Lived up to sales and marketing promises
    55 Answers
    Implementation went as expected
    93%
    Implementation went as expected
    55 Answers
    96%
    Implementation went as expected
    68 Answers
    Features
    JAMSNew Relic
    Workload Automation
    Comparison of Workload Automation features of JAMS and New Relic
    Feature
    JAMS
    7.4
    70 Ratings
    11% below category average
    New Relic
    -
    Ratings
    Multi-platform scheduling8.062 Ratings00 Ratings
    Central monitoring7.868 Ratings00 Ratings
    Logging7.268 Ratings00 Ratings
    Alerts and notifications8.167 Ratings00 Ratings
    Analysis and visualization6.466 Ratings00 Ratings
    Application integration6.765 Ratings00 Ratings
    Best Alternatives
    JAMSNew Relic
    Small Businesses
    No answers on this topic
    Amazon CloudWatch
    Score7.8 out of 10
    Medium-sized Companies
    Apache Airflow
    Score8.7 out of 10
    LogicMonitor
    Score8.9 out of 10
    Enterprises
    Redwood RunMyJobs
    Score9.7 out of 10
    ManageEngine Site24x7
    Score10 out of 10
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    User Ratings
    JAMSNew Relic
    Likelihood to Recommend
    7.7
    (72 ratings)
    7.3
    (148 ratings)
    Likelihood to Renew
    8.8
    (12 ratings)
    8.8
    (16 ratings)
    Usability
    8.6
    (11 ratings)
    6.7
    (14 ratings)
    Availability
    8.5
    (6 ratings)
    9.1
    (2 ratings)
    Performance
    8.5
    (6 ratings)
    9.1
    (2 ratings)
    Support Rating
    8.1
    (72 ratings)
    9.0
    (7 ratings)
    In-Person Training
    7.3
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    5.9
    (10 ratings)
    8.0
    (9 ratings)
    Configurability
    8.2
    (5 ratings)
    7.3
    (3 ratings)
    Contract Terms and Pricing Model
    7.8
    (3 ratings)
    -
    (0 ratings)
    Ease of integration
    8.5
    (4 ratings)
    9.0
    (1 ratings)
    Product Scalability
    7.3
    (70 ratings)
    9.1
    (2 ratings)
    Professional Services
    8.4
    (4 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.5
    (5 ratings)
    8.2
    (2 ratings)
    Vendor pre-sale
    8.5
    (5 ratings)
    8.2
    (2 ratings)
    User Testimonials
    JAMSNew Relic
    Likelihood to Recommend
    JAMS Software
    There's probably better schedulers out there. JAMS is good for an on-premises/classic IT implementation. JAMS is well-suited for use cases such as collecting a file from a shared location and uploading it to an API, running scripts on servers, and handling middleware tasks that process files or data between handoffs across different locations. JAMS is best suited to environments
    with IT staff who can develop, test, implement, maintain, and troubleshoot
    scripts; it does not use natural language processing (so it requires in-depth
    knowledge of the scripting language in use), and it does not appear to offer
    native dashboarding or reporting that is easily accessible to all users.
    Incentivized
    Read full review
    New Relic
    New Relic its an excellent tool for monitoring services used on the SAAS universe, like web servers, relational and nosql dbms, reverse proxies, text databases, etc. Its also a powerful tool to monitor resource usage on said servers. However, its not well fitted to monitor custom services - if you need to generate alerts based on logs or database information, for example
    Incentivized
    Read full review
    Pros
    JAMS Software
    • JAMS works well to organize jobs into logical folders with unique permissions for each folder
    • JAMS makes it easy to set up alerts for job failures and other notifications
    • Setting up scheduling times with normal human wording, such as Weekdays, or 2nd Tuesday of the month, etc.
    Incentivized
    Read full review
    New Relic
    • It gives us insights of applications, infrastructure, clouds very well.
    • The alerting system in New Relic helps us to easily identify the root cause which reduces the MTTR.
    • It has new features related to AI which helps to troubleshoot any problem in a very short time it gives future predictions also.
    Incentivized
    Read full review
    Cons
    JAMS Software
    • Would love to see JAMS become a SaaS type of product instead of needing to be hosted by ourselves
    • having lots of jobs in the monitor area can lead to performance issues when running the client locally
    • dashboard and reporting tools could be more user friendly and provide more functionality to help monitoring teams spot recurring issues easily
    Incentivized
    Read full review
    New Relic
    • And while powerful, building tailored dashboards with organ-specific metrics (such as energy load variance across regions) can be difficult to navigate. The UI isn't as drag-and-drop easy, and query-based widgets typically involve some trial and error for non-devs.
    • Alerts may be hypersensitive or over general. I We often get a spam of non-critical alerts while doing load testing, all overhauling to me alone and making it difficult to identify actual issues especially in energy systems where spikes are very common.
    • With our expanding fleet of Iot devices, the per-host pricing model is becoming expensive, quickly. More detailed billing based on microservices, or that works at sensor level, would make it more adaptable for energy platforms.
    Incentivized
    Read full review
    Likelihood to Renew
    JAMS Software
    JAMS is a critical resource free up people to do other things and ensuring that processes and tasks are run consistently. We are also confident that procedures are run consistently and on time or as soon as the necessary data is available. With automated job failure notification, we are not required to check that jobs are running correctly.
    Incentivized
    Read full review
    New Relic
    The only issue that we have had with New Relic is that the price might be a little expensive for smaller companies. The amount of data you store in New Relic impacts the cost, and can get away from you if you don't work closely with the vendor. Overall though the application is top notch.
    Incentivized
    Read full review
    Usability
    JAMS Software
    JAMS is very user friendly; you hardly need to do coding. The only thing that I would say a challenge is setting it up, but that's because you barely know the product yet and, in every processing, setting up is the difficult part. But once you've set it up and you are going to use it, you will really feel that it is worth to invest in this kind of software solution, it really does it job very well.
    Incentivized
    Read full review
    New Relic
    I have given this much rating as I am used New Relic in different sectors and for different use cases like its K8s monitoring, infra monitoring, full stack monitoring as compare to other tools New Relic gives data in a formatted and connected way, and also it is giving us value for money. It also launches new features day by day which helps users to track the issue very quickly. It also supports OTel integrations which is the latest trend of observability tools. thats why I had given this much rating to New Relic.
    Incentivized
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    Reliability and Availability
    JAMS Software
    We didnt really encounter any downtime, no issues encountered during 2 years of use of JAMs also our client barely raise an issue with JAMS, mostly the issues is on the batch jobs that jams executes. So I would gave it a perfect 10, very reliable hardly encounters any error and bug
    Incentivized
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    New Relic
    Never observed an outage
    Incentivized
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    Performance
    JAMS Software
    JAMS performance is very great, there are no issues raised with the performance, it just like nothing happens on the job after integration it gives you this monitoring capability, no reports and bugs raised on the performance, we didnt do integration with other software only database and with use of JAMS agent to different servers
    Incentivized
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    New Relic
    there are times where browser cache will cause issues that require you to clear your browser before continuing.
    Incentivized
    Read full review
    Support Rating
    JAMS Software
    I've never had to wait more than a day for a response to any email queries submitted. We had a very positive experience using support hours during out migration process from v6 to v7. We've also recently had a weeklong group training course where all attendees were positive about the learning outcomes, a shoutout to Jose who did both the migration and the weeklong course!
    Incentivized
    Read full review
    New Relic
    The support team has been really helpful and resolved most of the issues on time. However, for a couple of issues, several follow-ups were needed to elicit a reasonable response. The issue was deeply technical and could have been investigated only by their Architects, and bringing them into the ticket took longer than needed
    Incentivized
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    In-Person Training
    JAMS Software
    People that were involved in the POC found the training a lot easier to follow. I think most people would have preferred to just get the training material and run through themselves.
    Incentivized
    Read full review
    New Relic
    No answers on this topic
    Implementation Rating
    JAMS Software
    I Was not part of the original Implementation, and the persons did that are no longer with the Organization. But I was part of the recent Upgrade process a year ago and I am the JAMS admin and was very pleased
    Incentivized
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    New Relic
    It's better to start by implementing New Relic in one project and test everything. Try to follow best recommended practices and read all the official documentation. Everything seems well tested. Then, start by installing agents to the rest of your projects and keep a close look to all logs and metrics New Relic gives you.
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    Alternatives Considered
    JAMS Software
    JAMS is WAY more advanced, it isn't a fair comparison. The history is easy to get through. It is easy to get alerts of complete to failed and with a log. Adding jobs is extremely easy that even my teammates who do not manange the software are able to set them up. With the new web component we are very excited for the future of JAMS advancements.
    Incentivized
    Read full review
    New Relic
    Data Dog has solutions that look more attractive, but not at their price point. We have also tried to build a solution straight from the Cloud, where our business is built, but some things are too hard to replicate. This shows that New Relic is useful and helps our efficiency.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    JAMS Software
    i didnt have any involvement in the sales process, however we purchased the product so it had to be decent.
    Read full review
    New Relic
    No answers on this topic
    Scalability
    JAMS Software
    The product is quite flexible. There are a number of features and functions that we use on a daily basis, and there are many features that are available that we have not yet needed or explored (like setting up jobs with the ability to do FTP or Sftp file transfers).
    Incentivized
    Read full review
    New Relic
    Agent deployment is easily integrated into our workflow. Adding the agent to new servers is quick and painless
    Incentivized
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    Professional Services
    JAMS Software
    i didnt have any involvement in the sales process, however we purchased the product so it had to be decent.
    Read full review
    New Relic
    No answers on this topic
    Return on Investment
    JAMS Software
    • Our company depends on the JAMS Scheduler in executing a large number of SAP Jobs. In never having had a true Enterprise Scheduler such as JAMS before now, we are very happy with the results.
    • There a number of features in JAMS for setting up schedules and dependencies on other jobs. This helps our company achieve the necessary workflows for Job execution. This optimization saves on system resources and keeps Jobs flowing smoothly.
    • We are very happy that JAMS is a robust solution with High Availability. This is necessary for Enterprise products, to reduce downtime, which we have not had as a result. This feature definitely saves our company money by reducing or eliminating unexpected downtime.
    Read full review
    New Relic
    • We were able to quickly identify our most time consuming APIs. In some cases we were able to bring down times for some apis from 4s to 200ms.
    • We were able to identify our slowest database queries and optimize them for quicker response times.
    Incentivized
    Read full review
    ScreenShots

    JAMS Screenshots

    Screenshot of the Centralized Job Repository - here users store job definitions, schedules, and parameters in one central database.Screenshot of the Job Monitor - this displays the status of jobs and workloads from one central monitoring console. Viewers can drill down on individual jobs to diagnose failures, dependencies, and expected completion times.Screenshot of a Dashboard - Here, users can create data-rich visuals to monitor critical batch jobs and workflows running on various agents and on different business applications.Screenshot of the Centralized Job Repository - Stores job definitions, schedules, and parameters in a central database.Screenshot of the Visual Job Editor - a drag and drop editor for tasks is used to build multistep workflows that include dependencies, user input, parallel processes, and triggers.Screenshot of JAX  AI agent - built right into the JAMS Web Client. Ask it to find a job, troubleshoot a failure, or explain how something works, in plain language, and it answers grounded in real JAMS documentation.