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KnowBe4 Security Awareness Training

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Top Rated
201 Ratings
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Score 9.4 out of 100
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Highlights

KnowBe4 Security Awareness Training and Proofpoint Security Awareness are both security awareness training software designed to train and test users on defending against social engineering attacks such as phishing. Both software options are most popular with larger enterprises, likely because as staff sizes increase, it becomes more difficult to train staff without a dedicated tool.  

Features

KnowBe4 Security Awareness Training and Proofpoint Security Awareness both provide essential security awareness features, but they also have some unique features that set them apart from each other.

KnowBe4 Security Awareness Training provides over 2,000 phishing templates, allowing businesses to safely test their staff’s vulnerability to social engineering attacks and report on the results. Social Engineering tests can also be automated using KnowBe4 Security Awareness Training’s artificial intelligence tools, which can push social engineering tests out through email, text, or voicemail.

Proofpoint Security Awareness provides detailed and customizable reporting tools that can be run after each phishing simulation campaign.  Businesses can use Proofpoint Security Awareness reporting features to see where there are vulnerabilities in their organization.  Proofpoint Security Awareness also provides a simple to use interface for creating phishing simulations and generating reports.

Limitations

KnowBe4 Security Awareness Training and Proofpoint Security Awareness both help businesses to defend their organization against social engineering attacks, but they also have some limitations that are important to consider.

KnowBe4 Security Awareness includes tools for testing users on social engineering attacks, but its reporting features are more limited than the detailed reports businesses can generate with Proofpoint Security Awareness. Additionally, while KnowBe4 provides a variety of email templates, many uses find they need some customizing to be presentable as social engineering tests.

Proofpoint Security Awareness does not include significant automation tools, so if your organization wants to run tests automatically, KnowBe4 Security Awareness may be a better choice.  Additionally, while the interface for creating tests and reports is straightforward with Proofpoint Security Awareness, its interface for managing large amounts of users is less flexible.  If your business makes frequent staffing changes, software with better user management may be preferred.

Pricing

Pricing for KnowBe4 Security Awareness Training is dependent on the number of users, as well as the feature needs of the organization.  Pricing starts as low as $8.00 per user per year, but can reach as high as $29.50 per user per year.

Pricing for Proofpoint Security Awareness depends on the size of the business in question.  Organizations can reach out to the vendor for a detailed quote.

Likelihood to Recommend

KnowBe4 Security Awareness Training

KnowBe4's security training is well suited for any business big or small. Cybersecurity training is something that should be utilized at every company, and this system allows an easy and smooth transition. I don't see a situation or company where it couldn't be utilized. If you already have a program for training, I would still recommend KnowBe4.
Cassandra Baumgardner | TrustRadius Reviewer

Proofpoint Security Awareness Training

Perfect for regular (monthly) training of staff versus a "one and done" annual assignment on Cyber Security.Allows for a greater number of topics to be covered and for creating a "culture" of security awareness among all Staff throughout the entire company. NOT a replacement for IT Security Certifications amongst your technical staff (CISSPs & GSLCs on staff are a must have). Your Proofpoint Account Rep does most of the heavy lifting, but the program still requires "care and feeding" (resources) within your organization - preparing monthly user lists for training assignments and preparing reports for leadership on participation & progress
Anonymous | TrustRadius Reviewer

Pros

KnowBe4 Security Awareness Training

  • The quality/difficulty of email testing has improved over the year and is now quite challenging for staff and students.
  • The webinar topics have been informative and helpful, though not always suitable for my timezone.
  • The communication with us as clients has been consistent and of good quality. I do not auto file them without reading them.
Evan Hughes | TrustRadius Reviewer

Proofpoint Security Awareness Training

  • Proofpoint has a huge library of phishing emails to choose from. They add new examples every week.
  • The training modules are fun and interactive and keep the user engaged.
  • The posters, and downloadable materials are amazing and really give a great visual to support your security campaigns.
  • The product is easy to use, and Proofpoint Support Staff are always available to help with any issues you have.
Nicole McMillian | TrustRadius Reviewer

Cons

KnowBe4 Security Awareness Training

  • Integrates with Active Directory but takes a bit of effort to do so correctly. Their support will help with this
  • Phishing campaigns can take a bit of time to setup. Their support will help with this.
  • I wish that training options were easier to setup for motivated learners who want to get more training without requiring additional setup.
Jim Rieflin | TrustRadius Reviewer

Proofpoint Security Awareness Training

  • The lack of a user rating on "cyber risk" is proving to be an immense difficulty. As we are looking at how to better hold our employees accountable as well as provide increased learning opportunities for those who need it most, it is becoming cumbersome--especially given the fact this is starting to become the standard for Security Awareness companies. The lack of this is resulting in a manual process vs being able to automate and moderate, thus taking up time and resources, which are always at a scarcity. It can also be cumbersome to look across the tools to see how a particular user is doing, vs being able to view all of their data in one space.
  • If you are a marketer, the editors for the Phishing Templates and Teachable Moments are quite frustrating. They feel out of date and clunky, as well as not featuring an auto-save, so you could lose the templates you are building. At this point, I have actually started to work in other email creation editors and learning HTML, to better customize and then moving all of the code into the editor. It has thus far proven to be less of a headache. I also do not believe the average user is working on branding their program, creating consistency for easy of navigation, and including additional resources in their teachable moments in the way we currently are. However, as more social science backgrounds continue to enter security awareness, I believe this will move towards the norm.
  • Some of the reporting numbers for Simulated Phishing could be better. For example, telling me how many people acknowledged the teachable moment out of the full email campaign is less meaningful than knowing how many people acknowledged it, from those who actually triggered/were shown the teachable moment.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

KnowBe4 Security Awareness Training

KnowBe4 Security Awareness Training 9.6
Based on 2 answers
No answer on this topic is available.

Proofpoint Security Awareness Training

Proofpoint Security Awareness Training 7.3
Based on 1 answer
  • The product is great for what we use it for
  • We have a good relationship with our vendor/Proofpoint, which I believe is needed to be successful in Security Awareness and using tools like this
  • The package/service as a whole is incredibly helpful
  • The integrations with Proofpoint's Trap is one of the most valuable things we could do. It turns your entire email user base into members of IT security, to be on the look out to report cyber attacks, and have them pulled out of everyone's email if the email is condemed/found malicious.
Anonymous | TrustRadius Reviewer

Usability

KnowBe4 Security Awareness Training

KnowBe4 Security Awareness Training 9.3
Based on 4 answers
As I've stated in response to other questions, I've been seriously impressed with how straightforward and yet powerful KnowBe4 is to configure and administer. The phish email templates are superb and the training content is very good. We've been subscribed for over a year now and really are just super happy with it. I'd recommend it to anyone that is seeking a way to test, train and monitor user behavior as it relates to email.
Jeff Nickles | TrustRadius Reviewer

Proofpoint Security Awareness Training

Proofpoint Security Awareness Training 7.9
Based on 3 answers
Overall, PSAT is integral to what we do. PSAT is a helpful tool to help us improve our employees ability to recognize, report, and respond to phishing. It works for us to use a longterm partner, who is incredibly helpful/supportive, and also bringing Proofpoint's greater cybersecurity & attack intelligence into PSAT. Honestly, we are pretty happy and would make the choice to go with PSAT again (we evaluated the major players in the space via Gartner's Magic Quadrant). The team behind the products are excellent and the product of itself is both intuitive and expansive. This combination allows us to reach our 10k+ employees who are located in over 20 countries
Anonymous | TrustRadius Reviewer

Support Rating

KnowBe4 Security Awareness Training

KnowBe4 Security Awareness Training 9.0
Based on 141 answers
When we first got the program the KnowBe4 sales team was on top of our needs. The KnowBe4 reps were there when we needed them for the program setup and are glad to hear from us on any issues. The tech support at KnowBe4 has fast to respond to our needs.
Joel Townsend | TrustRadius Reviewer

Proofpoint Security Awareness Training

Proofpoint Security Awareness Training 8.7
Based on 42 answers
Proofpoint support has always been above average. A lot of companies provide a customer service manager for your account but few have proved as connected as Proofpoint. The CSM was able to give us a good start with the product and checked in periodically. I found them always helpful with any questions and very knowledgeable about the platform.
Anonymous | TrustRadius Reviewer

Alternatives Considered

KnowBe4 Security Awareness Training

EverFi has reasonable cost-effectiveness. Its popularity in higher education was a major factor in our selection. However, the EverFi Data Privacy and Security training is perhaps the best overall single general training module I have seen due to its realistic scenarios and racial and ethnic diversity of its actors. The SANS Securing the Human Training is my least favorite product.
Bryce Cunningham | TrustRadius Reviewer

Proofpoint Security Awareness Training

All three products have the pros and cons. Since we use other Proofpoint products, TAP, TRAP, etc. the integration with PSAT is much better. The other products do not integrate with TRAP nearly as well as PSAT.
Anonymous | TrustRadius Reviewer

Return on Investment

KnowBe4 Security Awareness Training

  • Our primary objective when first starting with KnowBe4 was after a user inadvertently clicked a link which opened our network and caused a couple days of panic. At that point we took very seriously the risks involved with Not training users, and since then our failure rate has dropped down to nothing.
  • Monthly phishing tests keep our users on their toes and they actually enjoy forwarding me the emails that they've 'caught' as being fake. This tells me that they are aware of the risks and how to spot them.
Robert MacCara | TrustRadius Reviewer

Proofpoint Security Awareness Training

  • I don't have any tangible numbers to provide, but we definitely have an increase in the number of staff reporting suspicious emails and fewer people clicking on phishing emails.
  • The cost we are paying per employee (<$2 pp)is low enough that we can consider this a "benefit" we offer to our employees. The knowledge gained can also be applied to your personal life with similar threats.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

KnowBe4 Security Awareness Training

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Proofpoint Security Awareness Training

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

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