Lattice vs. Quantum Workplace Engagement Surveys and Pulses

Lattice works very well for our two primary purposes: Performance Management and Employee Satisfaction. On the employee satisfaction surveys, we are able to capture comments as well as quantitative ratings. We are able to maintain anonymity for respondents and cut the data based on several descriptors. Lattice was a bit overbuilt for small companies. There were many features built in that we did not use. Lattice has a virtual suggestion box feature but it actually only generated an email window for the user. I would have preferred the suggestions to be sent within the system and maintained in the system rather than externally via email

Incentivized

This is well suited to give you a guideline of where your company is at and areas that can improve upon. This was our first year so I believe when we continue to use this it will show areas that we can still improve upon and areas that we have improved upon

Incentivized

• Giving me up to date information and tasks that enable me to complete necessary training experiences.
• Giving me a user friendly interface/platform that allows me to communicate with coworkers, supervisor, etc.
• It notifies me when I have things to do, and when I have completed necessary tasks.
• It gives me a bank of completed tasks so that I can chronologically follow my progress over time as I have been with my organization.

• Quantum reporting was really easy to read and great for presenting to upper management.
• They also offered some great additional resources for an upcharge.
• This software is customizable to your organization, which is great.
• This software was very user-friendly for my employees completing the engagement survey.

Incentivized

• The interface is a little bit difficult to navigate. I think the home page could be more streamlined.
• There is no way to check off or complete goals. It just reminds you forever until you delete them. There should be a way to have a list of completed goals.
• The org chart could be clearer, although it's possible that it's just how my company is doing it.

Incentivized

• I mentioned this to them after our last survey. The first year we did the survey the Quantum Workplace site provided us with detailed information on creating improvement plans, questions for employee focus groups and best practice information. While the site still provides information on creating an action plan, they removed the other information and haven't offered any new tips in the past two years. I would like to see them bring this back and update it each year so it is fresh and provides usable action items.

Incentivized

It is an expensive platform and other platforms are coming to market with similar features at a fraction of the price.

Incentivized

Everything that I had expected from the survey were delivered with a few more

Incentivized

Smart workflows like performance reviews, feedback and goal setting and 1:1 are simple to schedule and add points to discuss, and growth plans and giving and requesting feedback is very easy, and company-wide praise section and good integration with Slack which is really helpful for timely reminders and other stuff like praise. And can't stop talking about public praise — it's one of the best features in Lattice, very engaging and feels very good when someone praises — company-wide gets a message in Slack #praise channel.

Incentivized

The survey is very easy to use. Our Team Members were able to take the survey via their cell phones and had little to no trouble completing them in a reasonable period of time. Our folks in the office with computer access were all surprised at how easy and smooth the process to provide feedback went and how quickly they were able to work through each question.

Incentivized

Lattice Support is not that good. We have had to have calls with them in the past and their product team did not have a lot of knowledge about their product. I believe they are able to provide a much better level of service and that would increase my likelihood to work with them again.

Incentivized

The professionals at Quantum really take the time to understand you and your organization and I think this goes a long way in rolling the product out with little to no issues. Their Customer Service Team does an outstanding job of being available or getting back to you in a very short period of time. I do not recall EVER being frustrated because I had to wait to get a question answered or could not get a question answered within a reasonable period of time.

Incentivized

Very easy system to use. I also like how you can customize your survey to work on certain areas you feel are important at the time. They also provide you with a list of questions you can select from as well as implement any custom questions you feel would be beneficial

Incentivized

We previously used ADP's Performance Mgmt module and found it to not meet any of our needs. In the fall of 2020, I sourced/contacted three vendors - Lattice, Goal Span & Performance Culture & had demos of their offerings. Lattice checked all of the boxes we were seeking; implementation was fast & we were able to kickoff our first review the end of November as we normally do - what a huge positive difference we immediately saw!!

Incentivized

We selected Quantum Workplace for three primary reasons:

• Greater database of survey responses from more organizations and employees (strong benchmark universe)
• Automated tools to create department level executive summary presentations
• Prior experience with Quantum via Best Places to Work survey

And, finally, the pricing was very competitive, although not necessarily the lowest.

Incentivized

• The clear ownership of individual goals probably had a positive impact on ROI
• As this is a people management software, it is hard to gauge the raw amount of impact it had on ROI. But it did foster a sense of community which I'm sure has a positive impact on ROI.
• Being able to align company, departmental, and individual goals all together has a positive impact on ROI.

Incentivized

• Much better turn-around on reporting which has led to us being able to begin follow-up steps with our employees MUCH quicker.
• Improved results analysis allowing managers to better target their efforts.
• Reporting that is consistent with our marketing brand standards so that it doesn't feel too "off the shelf".