LogicMonitor vs. Pandora FMS vs. StackState

The example I will give will explain my rating for it. One employee left our company due to a personal issue, and at that time, our team was working on a highly secure project. He wanted to take revenge on our company, so he began hacking our systems from the outside. Since it appears that someone without authorization is attempting to access our systems, LogicMonitor simultaneously alerted our team to the problem. We stopped that threat with LogicMonitor.

Incentivized

I believe Pandora FMS is a solution that adapts to any type of scenario; it's useful for small businesses as well as large organizations. It more than meets the need to have a comprehensive monitoring system capable of sending alerts instantly and consulting historical data, logs, and trends. Additionally, for small businesses, the free version will be more than sufficient in most cases. And for those who do not want to deploy the service on-premise, there is an option for MaaS (Monitoring as a Service).

Incentivized

StackState is suitable for 1000+ hosts. Sometimes specific applications can take higher development time. Well suited for hybrid platforms to build end to end service alarms and service views. Advanced UI navigation might require some training. It is not a simple download and deploy software. It will require development in an agile model. Where newer versions are deployed to suit exact client requirements. Support contract with the StackState Engineer for development of use-cases is required and very useful.

• It shows us system issues right away so we can fix them fast.
• It finds new devices on its own, so we do not miss anything.
• It alerts us only when something really unusual happens.
• Its dashboards make it easy for everyone to see system health.
• It helps us see trends so we are ready for busy times.

Incentivized

• All-in-one software
• Flexible and easy configuration
• Multi-platform
• Design in PERL, CCS and HTML5

• Giving observability of the entire IT stack
• Custom alerting options.
• Ingesting many different types of data.
• Requesting new features is encouraged and they often add them quite quickly.

• Segmentation at an instance level not just the resource when clients are sharing the same device but shouldn't see each other's relevant data
• ARM CPU support for collectors to allow for a lighter weight appliance deployment
• WMI collection with a Linux collector so a windows collector would not be needed or a virtual appliance template that can be used to deploy collectors

Incentivized

• The interface is not intuitive due to the number of options it has and its organization.
• It has a free version with limitations, and another paid version. The commercial one has a quite high cost.
• It has a certain learning curve.

Incentivized

• Can't think of anything yet.

This product has met virtually all of our needs. It was easy to implement and has been simple to support. Customization has been intuitive with many options available. They keep adding features and expanding available options. The future of LogicMonitor looks even better than it is today which is very promising. The management and support teams at LogicMonitor are always helpful

Incentivized

Set up is super easy. Just stand up a small Linux or Windows server to act as a collector. There are no agents to install on monitored devices and all you need is SNMP or WMI access. When creating dashboards, all you have to do is find the widget on the device you want to show up and choose the menu option to add it.

Incentivized

The solution is very complete, and even includes extras such as IPAM.
Deployment can be a bit unintuitive at first, but once you become familiar with the solution and thanks to its automatic deployment options it ends up being easier than it seemed. The power and options of the solution are its greatest virtue.

Incentivized

Some elements of the product haven't had the usability upgrade yet and can be a bit technical. This is to be expected as they are trying to solve complex problems. I am sure that in the future, steps will be made to simplify this as well for the users / administrators / developers of the platform.

The sales team support we received was top notch. They worked hand in hand to make sure the product met all expectations. So far we have not really had to work with support that much; we have worked with setup team after purchase to deploy product fully. No issues so far and we are four weeks in.

Incentivized

The support team answers very quickly. They are always willing to find a solution to any need that is required by us or one of our clients.

It's swift, they're thinking along with us. It's a "collaboration approach" rather than a (traditional) customer-supplier relation. Out new ideas are taken in concern and often ends up in enhancements of StackState

Add good training

Incentivized

The training is good but room to improve

Incentivized

I did not truly dedicate myself to implementing LogicMonitor. However, I overheard the IT team members explain that "LogicMonitor is perfect for us as it has made most of the work automated, and implementation and training sessions were perfect for us." Thus, I can state that everything went smoothly with our implementation.

Incentivized

Basically, we did not have any idea about it and how to choose, but we asked one of our former bosses, as they were very experienced with it, so they helped us by clarifying a few things between New Relic and LogicMonitor, as they told us that if you are looking for an automated option, then there is no better option than LogicMonitor.

Incentivized

Before using Pandora FMS, tests were carried out with all these tools:

• Nagios
• Zabbix
• System Center Operations Manager (SCOM)
• IBM Tivoli
• PRTG
• SolarWinds

Pandora FMS allows simple customization by making adjustments to text files, developing agent add-ons without the need to be a programmer, there is no scenario where we could not take data and save it in PandoraFMS, IoT, industrial products, and everything that any client needs to monitor.

Pricing seems to be getting more and more aggressive, I worry that it's going to turn into ServiceNow or SAP and everything minor feature will be an extreme cost that prices out us and our customers

Incentivized

Haven't really used it but our initial onboarding PS was disappointing. Felt like we were being told what we needed to cover as opposed to what we wanted to cover. In addition, we were pushed into using the PS in tight time frames and we were not ready to do so.

Incentivized

• We Eliminated an on-prem monitoring tool which was in excess of 25 servers
• A decrease in time to response from our Network Operations Center resulted in a more consistent client experience
• Dynamic alert thresholds helped reduce alerting by about 10 to 15% as soon as we turned it on for volatile metrics like CPU and memory

Incentivized

• Substantial improvement in monitoring service. Detecting alerts on time always results in economic savings.
• Improvement in the periodic report associated with the capacity plan. The tool is indispensable in decision-making.
• Centralization and tool savings. Pandora FMS's versatility allows centralizing several functions into a single tool.

Incentivized

• Increased visibility of all resources in cloud to 100%.
• Deviated stages are able to detect problems before their occurrence. However, [it] needs tunings for false alarms.