What users are saying about
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52 Ratings
1 Ratings

LogicMonitor

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52 Ratings
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Score 9.4 out of 100
1 Ratings
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Score 8 out of 100

Likelihood to Recommend

LogicMonitor

Prior to using LogicMonitor we used multiple tools to fit all our monitoring needs, with no individual tool being able to achieve that. After reviewing LogicMonitor against our other tools we found it could do the job of all these tools on its own. We then proceeded to consolidate our toolset into LogicMonitor migrating all devices away from our other tools and have had no problems since.As stated in cons, one of the current let downs for LogicMonitor is how strict the RBAC is. Some changes have been made recently to make this more flexible but one of the main things I think is needed which currently does not exist is to allow access to a limited set of data sources, as currently when you give access to logic modules the role will get access to them all.
Anonymous | TrustRadius Reviewer

Uptrends

Uptrends has more than 100 checkpoints all around the world. Which helps to track product performance and uptime in 1, 5, 10, or more minutes check interval. Alerts with error info got during checks help to determine issue type and transfer it to the relevant department. A synthetic check needs some improvements to cover standard web application needs, but recording those scripts is very easy with google extension.
Lasha Jojua | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

LogicMonitor
Uptrends
8.0
Remote monitoring
LogicMonitor
Uptrends
10.0
Network device monitoring
LogicMonitor
Uptrends
7.0
Multiple Server Monitoring
LogicMonitor
Uptrends
7.0
Multi-device monitoring
LogicMonitor
Uptrends
6.0
Automated alerts and notifications
LogicMonitor
Uptrends
10.0

Reporting

LogicMonitor
Uptrends
6.3
Performance data reports
LogicMonitor
Uptrends
7.0
Customizable reporting
LogicMonitor
Uptrends
6.0
Data visualization
LogicMonitor
Uptrends
6.0

Pros

LogicMonitor

  • LogicMonitor data sources allow you to monitor practically anything. If you can convert it to data, LogicMonitor can be modified to ingest and alert on it. There are a large number of out of the box data sources that cover pretty much everything standard you want to monitor, there is a large community of users who have also published their data sources and there is the flexibility to create your own. Data sources are limited only by your imagination.
  • LogicMonitor offers the ability to monitor a broad range of devices and environments with great detail and precision. We struggled to find a software package that offered the ability to monitor both our Cloud and on-prem environments, with the detail we were looking for and at the price that we were offered. We have grown by acquisition so we are in all the Clouds as well as running a diverse set of hardware and software environments and LogicMonitor was out of the box ready to handle a vast majority of our environments.
  • LogicMonitor customer support is very responsive and willing to work on any issues that we are experiencing. Their first level support handles most of our questions and is able to quickly escalate directly to the developers for any bugs that are discovered.
William Guertin | TrustRadius Reviewer

Uptrends

  • Detailed alerts in case a check fails with error codes.
  • Worldwide checkpoint
Lasha Jojua | TrustRadius Reviewer

Cons

LogicMonitor

  • It's not "easy", but it's the "easiest" of all the tools we've used
  • One of our main products, Ubiquit Unifi, wasn't supported out of box like others were
  • No integrations with IT Glue, AutoTask Configuration Items, Warranty Master or other MSP Tools
Chad Lauterbach | TrustRadius Reviewer

Uptrends

  • Custom alert text option on mail
  • The synthetic tool needs some improvement when the last used device has not to support for recording scenarios in iframe located elements.
Lasha Jojua | TrustRadius Reviewer

Likelihood to Renew

LogicMonitor

LogicMonitor 8.0
Based on 1 answer
The only reason we would leave logicmonitor would be price. Everything else has been really really good
Anonymous | TrustRadius Reviewer

Uptrends

No score
No answers yet
No answers on this topic

Usability

LogicMonitor

LogicMonitor 9.0
Based on 2 answers
It's very good. One area for improvement is the ability to group large quantities of objects together more quickly or disable alerts for specific instances completely very quickly.Alert Tuning is one of the more complex, but entirely necessary parts of the product to use keeping me from rating usability a 10.
Chad Lauterbach | TrustRadius Reviewer

Uptrends

No score
No answers yet
No answers on this topic

Support Rating

LogicMonitor

LogicMonitor 9.9
Based on 20 answers
I have only had to reach out to them a few times, but it has been a great experience every time. They do not have access into your environment until you enable support access, which is for a set amount of time. This is great because I know that my customers have data privacy unless there is a problem that needs to be addressed. When I am working on developing a new datasource they provide a sandbox account that I am able to do my work in. This allows support as needed in the sandbox environment so I do not need to allow access to production data for that process.
Anonymous | TrustRadius Reviewer

Uptrends

Uptrends 7.0
Based on 1 answer
Support average response time is 24 hours, which is quite a significant time when having some issues and needs help. They have notification issues as well. I mean, when a customer needs to be notified, for example canceling anything related acc maybe they sent notification and service suspend immediately, no pre notifications to act and be ready not to be blind.
Lasha Jojua | TrustRadius Reviewer

Implementation Rating

LogicMonitor

LogicMonitor 10.0
Based on 2 answers
Pretty straight forward. Not much to say except to speak to Logicmonitor about planning your collector sizes to begin with.
Anonymous | TrustRadius Reviewer

Uptrends

No score
No answers yet
No answers on this topic

Alternatives Considered

LogicMonitor

LogicMonitor is head and shoulders above anything we have used before. Traverse was the most feature-rich, but the back-end was cumbersome and problem-prone. But it was not extensible, support was lacking, and product updates were inconsistent.
James Deaton | TrustRadius Reviewer

Uptrends

The price range is good if compared with the following tools. Alerts are informative, easy to connect with chat ops software, like slack, which is widely used by teams in my company. Performance measurement, which can be tracked day by day and can be delivered to stakeholders, all this made me decide to choose this tool.
Lasha Jojua | TrustRadius Reviewer

Return on Investment

LogicMonitor

  • It is great the pricing model is very flexible so it is easy to scale up and down as requirements change and fluxuate. It is also simple (less than it used to be) so fairly easy to calculate costs - no complexity around interface counts or whatnot - just number of monitored hosts.
  • Very fast to deploy so it is easy to go from a problem one day to a solution the next day - proactively identifying issues instead of responding to end user complaints.
  • LogicMonitor added a killer feature (possibly to compete with Auvik) of configuration management. However it costs a fairly substantial amount just to turn it on whether you have one device or 100. I don't get it - I think a nominal fee per device would align better with the service and customer expectations of the product.
Jason Emery | TrustRadius Reviewer

Uptrends

  • 1st getting info about issues
  • Automated escalation helps to save time and avoid human kind mistakes.
Lasha Jojua | TrustRadius Reviewer

Screenshots

Pricing Details

LogicMonitor

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Uptrends

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

LogicMonitor
9.9
Uptrends
8.0

Likelihood to Renew

LogicMonitor
8.0
Uptrends

Usability

LogicMonitor
9.0
Uptrends

Support Rating

LogicMonitor
9.9
Uptrends
7.0

Implementation Rating

LogicMonitor
10.0
Uptrends

Add comparison