What users are saying about
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Top Rated
1926 Ratings
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Top Rated
604 Ratings

Mailchimp

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Top Rated
1926 Ratings
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Score 8.2 out of 100

Microsoft Dynamics 365

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Top Rated
604 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Mailchimp

I think Mailchimp makes a lot of sense for SMB's, but would probably not be the best choice for enterprise level companies who are implementing a lot of really complex automations. Additionally, enterprise level companies might have custom fields that they want to import into Mailchimp and form what I can tell, their capabilities on doing this in an automated way are not as robust as some other platforms. But for SMB's who are starting out with email marketing or who have been doing it for awhile but are still not enterprise level companies, Mailchimp is a great option
Andie Mace | TrustRadius Reviewer

Microsoft Dynamics 365

All told, if it hadn't been for the fact that we were testing it with both employees who knew CRM lingo and those who were new, we wouldn't have found such an issue. The program itself can be very useful for people who already manage CRMs, who know how to use them, who know how to run and manage employees on them, namely because of the "one-stop-shop" concept in data visibility. When it came down to it though, if you have high-turnover, then this product will devolve into only being used for it's base components. Down the middle, we found that the people who'd been in marketing for 4-5 years fell into the product easily because of the way it was written. Everyone before that, with novice experience, thought it was written like a textbook for a graduate class - little to no leeway if you don't happen to know one specific term
Patrick Stephens | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Mailchimp
8.1
Microsoft Dynamics 365
WYSIWYG email editor
Mailchimp
8.5
Microsoft Dynamics 365
Dynamic content
Mailchimp
7.9
Microsoft Dynamics 365
Ability to test dynamic content
Mailchimp
7.9
Microsoft Dynamics 365
Landing pages
Mailchimp
7.6
Microsoft Dynamics 365
A/B testing
Mailchimp
7.8
Microsoft Dynamics 365
Mobile optimization
Mailchimp
8.6
Microsoft Dynamics 365
Email deliverability reporting
Mailchimp
8.8
Microsoft Dynamics 365
List management
Mailchimp
8.3
Microsoft Dynamics 365
Triggered drip sequences
Mailchimp
7.8
Microsoft Dynamics 365

Lead Management

Mailchimp
9.2
Microsoft Dynamics 365
Lead nurturing
Mailchimp
6.8
Microsoft Dynamics 365
Lead scoring and grading
Mailchimp
10.0
Microsoft Dynamics 365
Data quality management
Mailchimp
10.0
Microsoft Dynamics 365
Automated sales alerts and tasks
Mailchimp
10.0
Microsoft Dynamics 365

Campaign Management

Mailchimp
10.0
Microsoft Dynamics 365
Calendaring
Mailchimp
10.0
Microsoft Dynamics 365
Event/webinar marketing
Mailchimp
10.0
Microsoft Dynamics 365

Social Media Marketing

Mailchimp
10.0
Microsoft Dynamics 365
Social sharing and campaigns
Mailchimp
10.0
Microsoft Dynamics 365
Social profile integration
Mailchimp
10.0
Microsoft Dynamics 365

Reporting & Analytics

Mailchimp
7.7
Microsoft Dynamics 365
Dashboards
Mailchimp
7.7
Microsoft Dynamics 365
Standard reports
Mailchimp
8.1
Microsoft Dynamics 365
Custom reports
Mailchimp
7.3
Microsoft Dynamics 365

Platform & Infrastructure

Mailchimp
8.4
Microsoft Dynamics 365
API
Mailchimp
8.9
Microsoft Dynamics 365
Role-based workflow & approvals
Mailchimp
10.0
Microsoft Dynamics 365
Customizability
Mailchimp
6.3
Microsoft Dynamics 365
Integration with Salesforce.com
Mailchimp
8.4
Microsoft Dynamics 365
Integration with Microsoft Dynamics CRM
Mailchimp
8.4
Microsoft Dynamics 365
Integration with SugarCRM
Mailchimp
8.4
Microsoft Dynamics 365

Sales Force Automation

Mailchimp
Microsoft Dynamics 365
7.9
Customer data management / contact management
Mailchimp
Microsoft Dynamics 365
8.5
Workflow management
Mailchimp
Microsoft Dynamics 365
7.8
Territory management
Mailchimp
Microsoft Dynamics 365
7.9
Opportunity management
Mailchimp
Microsoft Dynamics 365
8.5
Integration with email client (e.g., Outlook or Gmail)
Mailchimp
Microsoft Dynamics 365
8.0
Contract management
Mailchimp
Microsoft Dynamics 365
7.4
Quote & order management
Mailchimp
Microsoft Dynamics 365
7.4
Interaction tracking
Mailchimp
Microsoft Dynamics 365
7.9
Channel / partner relationship management
Mailchimp
Microsoft Dynamics 365
7.9

Customer Service & Support

Mailchimp
Microsoft Dynamics 365
8.3
Case management
Mailchimp
Microsoft Dynamics 365
8.6
Call center management
Mailchimp
Microsoft Dynamics 365
7.9
Help desk management
Mailchimp
Microsoft Dynamics 365
8.4

Marketing Automation

Mailchimp
Microsoft Dynamics 365
7.9
Lead management
Mailchimp
Microsoft Dynamics 365
8.2
Email marketing
Mailchimp
Microsoft Dynamics 365
7.6

CRM Project Management

Mailchimp
Microsoft Dynamics 365
8.0
Task management
Mailchimp
Microsoft Dynamics 365
8.1
Billing and invoicing management
Mailchimp
Microsoft Dynamics 365
8.1
Reporting
Mailchimp
Microsoft Dynamics 365
7.7

CRM Reporting & Analytics

Mailchimp
Microsoft Dynamics 365
8.1
Forecasting
Mailchimp
Microsoft Dynamics 365
7.9
Pipeline visualization
Mailchimp
Microsoft Dynamics 365
8.5
Customizable reports
Mailchimp
Microsoft Dynamics 365
7.8

Customization

Mailchimp
Microsoft Dynamics 365
8.1
Custom fields
Mailchimp
Microsoft Dynamics 365
8.3
Custom objects
Mailchimp
Microsoft Dynamics 365
8.1
Scripting environment
Mailchimp
Microsoft Dynamics 365
8.1
API for custom integration
Mailchimp
Microsoft Dynamics 365
8.0

Security

Mailchimp
Microsoft Dynamics 365
8.9
Single sign-on capability
Mailchimp
Microsoft Dynamics 365
9.0
Role-based user permissions
Mailchimp
Microsoft Dynamics 365
8.8

Social CRM

Mailchimp
Microsoft Dynamics 365
7.6
Social data
Mailchimp
Microsoft Dynamics 365
7.5
Social engagement
Mailchimp
Microsoft Dynamics 365
7.7

Integrations with 3rd-party Software

Mailchimp
Microsoft Dynamics 365
8.1
Marketing automation
Mailchimp
Microsoft Dynamics 365
8.1
Compensation management
Mailchimp
Microsoft Dynamics 365
8.1

Platform

Mailchimp
Microsoft Dynamics 365
7.1
Mobile access
Mailchimp
Microsoft Dynamics 365
7.1

Pros

Mailchimp

  • Contact list creation - this is a real strength because I can either enter individuals in separately or from a database or Excel spreadsheet.
  • The ability to time the release of communications is especially helpful. I am involved in a volunteer capacity and Mailchimp allows me to do the work I need to do when I want to do it - and then send it out at a predetermined time!
Alfred Brock | TrustRadius Reviewer

Microsoft Dynamics 365

  • Some useful out-of-the-box features, like mass uploads of Leads from trade shows or when qualifying a Lead, CRM automatically creates the Opportunity, Contact, and Account for you, etc.
  • Really powerful customizations through the user interface to improve user experience. Things like Business Rules, for example, if Field A = 1, then Field B = 2 and Field C = 2, if Field A = 2, then Field B and Field C don't apply, so automatically hide them.
  • Or other functionality that improves user experience, like Business Process Flows. These walk users step by step through our business process, helping them know when certain actions should take place, and at what point other data is now required. We've used this extensively with our Lead to Opportunity to Quote to Order process, helping users understand the business process each step of the way.
  • Customizations built on top of the platform now called model-driven PowerApps. You can have connections to "typical" data, like Accounts, Contacts, or Opportunities, for example, but then connect that data to custom entities, records that only apply to your specific business. This is all done through the user interface and allows you to customize and automate specific line-of-business applications for your specific needs.
  • Behind the scenes, D365 CE is built on SQL. So the data conforms to industry standards and makes it much easier to interact with. Your developers and IT team will thank you.
Anonymous | TrustRadius Reviewer

Cons

Mailchimp

  • Issues with MS Outlook--because Outlook (so I've read and heard) depends on coding particular to MS Word, as opposed to more generic html-based formatting code, things can get really wonky in an email viewed in Outlook, such as text not wrapping properly around graphic images, horizontal line of images showing up vertically, etc. It's a coding issue. Believe me, my IT friends roll their eyes when we discuss this, and my non-tech clients' eyes glaze over when I try to explain why they should look at their test emails in their browsers or other mail software for a proper viewing rather than in Outlook.
  • Feedback tab interrupting the right scroll bar. What a pain to lose the scrollbar for a half-inch of screen area.
Anonymous | TrustRadius Reviewer

Microsoft Dynamics 365

  • Microsoft Dynamics 365 storage & license cost can prohibit some large deployments or even cost-sensitive small projects from using the platform (although I'm certain most deployments would realize a positive ROI if implemented correctly with process automation).
  • The cost and licensing document for Dynamics 365 is 61 pages and will take a rocket scientist to understand it. It's better to just have your Microsoft help estimate the cost if they are willing to help you that.
  • The documentation on how to first fully understand the Out of the Box default solution and settings is lacking or even non-existing. This has the potential to derail Dynamic 365 launches and implementations from the gitgo. Want to use an out of the box entity?.. well it's probably related to 5 other entities that require configuration and full understanding of it to successful implement. And you ask where is the laymen guide or instructions?... User groups and forums. In Summary, Microsoft can up its game in deployment training and supporting documentation.
  • Microsoft needs to incentivize more external platforms to build app connectors for easy integration, such as ZenDesk, Slack, Tableau, etc. Even the current connector apps such as Salesforce, MailChimp, Docusign are useless or don't work at all.
  • Several limitations inhibit successful Dynamics 365 deployments such as: limited number of Rollup field calculations (summarizing fields on child/related records), limited number rows that can exported to Excel via advanced find, Dynamics 365 files, log and database storage size limit is extremely small and will always require purchasing additional storage (for Online deployments).
  • New user buy-in or acceptance or system platform changes can be difficult if a solid change management plan isn't enacted.
  • Don't expect much help from Microsoft on implementation or solutions unless it's a technical flaw with the platform. Microsoft relies on their MVP partner network to consult for implementations at a hefty cost. Hiring a knowledgeable and savvy Dynamics 365 System Administrator can reduce the need for consultant support; of course, this is dependant upon many many variables.
Justin Pink | TrustRadius Reviewer

Likelihood to Renew

Mailchimp

Mailchimp 9.4
Based on 49 answers
Love the product! Easy to use -create fabulous e-mails for our clients which met their needs! Enjoyed using the tools and creating a report for the sales and marketing teams that we work for which helped sharpen their focus and increase their revenue!
Valie Robbins | TrustRadius Reviewer

Microsoft Dynamics 365

Microsoft Dynamics 365 7.9
Based on 19 answers
CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place.We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade.We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
Chris Jensen | TrustRadius Reviewer

Usability

Mailchimp

Mailchimp 8.5
Based on 147 answers
Mailchimp is super easy to use. You can view each campaign in your browser just as it shows up in desktop and mobile versions. Drop-and-drag elements enable a clean design for each unique campaign. You have got to learn to use tags to get the most out of your varied audience and subscriber lists. Before we used tags correctly, we were duplicating many aspects of our list management. Since figuring out tags, our work has gone down substantially
Anonymous | TrustRadius Reviewer

Microsoft Dynamics 365

Microsoft Dynamics 365 8.0
Based on 10 answers
The application handles well in terms of maintaining your master data about customers and it provides you with the steps to form a lead to an actual order. Navigation is fairly easy and you can easily export data to Excel or call out a small graph if needed. The dashboard functionality provides some well-customized overviews for each business area so this a well-used tool for the business.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Mailchimp

Mailchimp 10.0
Based on 8 answers
I have, in the 4+ years that I've used Mailchimp, never seen an issue that restricted the use of their software/tools. I don't know of a single time when they're system crashed or went down. I could be wrong, but I honestly haven't experienced any issues with outages, errors or unplanned downtime
Ben Caplan | TrustRadius Reviewer

Microsoft Dynamics 365

No score
No answers yet
No answers on this topic

Performance

Mailchimp

Mailchimp 10.0
Based on 10 answers
I haven't noticed any slow speeds from Mailchimp or their tools. I think the landing pages load quickly and look nice. The email reports and editing operates smoothly and doesn't take time to load. Additionally, when I use Mailchimp in conjunction with Zapier + Hubspot I don't notice any drag between any of these tools
Ben Caplan | TrustRadius Reviewer

Microsoft Dynamics 365

No score
No answers yet
No answers on this topic

Support Rating

Mailchimp

Mailchimp 10.0
Based on 16 answers
The support for Mailchimp All-in-One Marketing Suite is great. Any time any of our employees has experienced any difficulties or even just had a simple question, the support team is always super responsive. They go above and beyond to make sure that all questions are answered, a resolution was provided for any problem, and that we understand the full capabilities of their platform.
Anonymous | TrustRadius Reviewer

Microsoft Dynamics 365

Microsoft Dynamics 365 9.0
Based on 3 answers
Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
Todd Jankowski | TrustRadius Reviewer

Implementation Rating

Mailchimp

Mailchimp 8.8
Based on 40 answers
It's pretty easy to get up and running! There's a slight learning curve on a few things, but once you find where everything is located, you can import your list and send your first email. It really makes our clients feel great to see how quickly they can get that first email out.
Vicki Lesage | TrustRadius Reviewer

Microsoft Dynamics 365

Microsoft Dynamics 365 9.2
Based on 4 answers
We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
Sara Tsoodle | TrustRadius Reviewer

Alternatives Considered

Mailchimp

While both of these are viable options, Mailchimp’s user interface seemed much more intuitive and was a much better visual design. Being a creative person, I appreciated that and wanted to give it a chance based on that alone. But beyond the aesthetics, one of the other programs didn’t have the level of customization that I needed, and the one that did have it was not easy to use. Mailchimp was the clear winner in my book.
Anonymous | TrustRadius Reviewer

Microsoft Dynamics 365

Salesforce has more desirable functions than Microsoft Dynamics 365, at a competitive price. Its user interface is far more superior, it has more customization, easier customization, and out of the box it is more pleasing to the eye and to the end user. If the client doesn't have a deep-rooted connection with Microsoft I wouldn't leap to Dynamics 365.
Alexander Cooper | TrustRadius Reviewer

Scalability

Mailchimp

Mailchimp 9.3
Based on 4 answers
Mailchimp over the years I've used it has grown in leaps and bounds. They have added so many additional features than were previously available. They are truly an all-in-one marketing platform now.If you're a small operation and just want to add email to your marketing efforts, they're there for you. If you're a larger operation and want to start sending postcard advertisements, they can do that. If you'd good with that and want to kick up your marketing by going social, you can do that on their platform. They are truly able to be as small as you need, but also get quite large in whatever it is you'd like to do through their system.
Ben Caplan | TrustRadius Reviewer

Microsoft Dynamics 365

No score
No answers yet
No answers on this topic

Return on Investment

Mailchimp

  • The click reports have been amazing for helping target digital leads that may not have yet taken a next step but are quietly, actively engaging with content.
  • The ability to quickly A/B test subject lines and get detailed reports on the campaign have really helped drill down what language to use in campaigns moving forward.
Maria Clara Daly | TrustRadius Reviewer

Microsoft Dynamics 365

  • It is hard to say, the reason why we are using Microsoft Dynamics CRM is because it is provided to us for free.
  • It could be worthwhile to investigate whether an alternative CRM (even though paid) can be used to boost the ROI
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Mailchimp

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Dynamics 365

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Mailchimp
8.4
Microsoft Dynamics 365
8.4

Likelihood to Renew

Mailchimp
9.4
Microsoft Dynamics 365
7.9

Usability

Mailchimp
8.5
Microsoft Dynamics 365
8.0

Reliability and Availability

Mailchimp
10.0
Microsoft Dynamics 365

Performance

Mailchimp
10.0
Microsoft Dynamics 365

Support Rating

Mailchimp
10.0
Microsoft Dynamics 365
9.0

Online Training

Mailchimp
Microsoft Dynamics 365
7.5

Implementation Rating

Mailchimp
8.8
Microsoft Dynamics 365
9.2

Scalability

Mailchimp
9.3
Microsoft Dynamics 365

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