Mashery (now part of Boomi) vs. Workato

Mashery is great when it comes to deployment to your own datacenter and when it comes to managing third party API's like Salesforce using Mashery Cloud version. I would be a little bit more careful when deploying it on Kubernetes as it was not designed for it. New version 5 is re-architected to run more on natively on Kubernetes, but we have not tested it yet.

Incentivized

Workato is brilliant to make separate applications work together without much effort or specialists being needed. When specific events on software A should trigger actions on B (or more) and you want that to happen without any development or big budgets, that's where Workato comes into play. It's a great help if you want tasks automated, communications flowing and data synced between different applications.

• Easy integration of the TIBCO Cloud Mashery developer portal allows simple onboarding and user and application management.
• Configuration of TIBCO Cloud Mashery is both flexible and focused to address the main tasks for an API Management solution.
• The built-in OAuth Token capabilities provide a quick start to properly manage application access.

Incentivized

• The Workato product interface is brilliantly thought through and designed. The learning curve for first timers is easy enough to get started and build useful things, and Workato really shines in their ability to handle complex triggers and interactions. Workato allows people to build software apps so much faster than by coding each functionality.
• Workato has fantastic documentation, making things accessible without any holes in the product. The product just works, never has any bugs, never lags, and just generally allows us to see and change exactly what we need to.
• Workato has an absolutely amazing support team. We tried the free version for a while, then realized it was the single most important software tool we have, and we upgraded. The support at the paid tier is A+, seriously the best from any company we've worked with. Feels more like a good friend then a support rep.

• The "Control Center" admin dashboard is not performant. We have a lot of configuration data in Mashery (many endpoints, many plans, many users, many keys, etc.) and the website struggles with the volume of data it has to deal with.
• Their systems have limitations that make it more difficult for us to operate the way we would like. For example, there is a limit to the number of API Definitions we can create, as well as a limit to the number of Endpoints we can define in a Plan.
• Their support organization leaves a lot to be desired. Responses are slow, and when they do come they are often inadequate. We have to re-phrase the question to get them to answer it differently, or we have to repeatedly follow up to ask for additional clarifying information.

Incentivized

• Customer support - responsive, but often not equipped to help efficiently identify root cause of issue. Need to improve escalation to technical resources and turnaround time
• Recipe organization and sharing. Can be challenging to copy recipes, or grab recipes from publicly available site. There are often dependencies and errors that have vague descriptions.

Incentivized

Ease of use.

Incentivized

We need to develop Enterprise Application Integrations and Workato was not designed for this

i find some of the package adding and key are complex . UI experience is bad . Every step need front and backward navigation too much. It would be better if endpoint itself contain package and key addiction option

Incentivized

The sheer work Workato eliminates from people's daily jobs is simply a great contribution to people's productivity and a boost to capability. It actually strikes the balance between business and tech teams. It also reduces dependency on developers, and speeds up their delivery too. The only reason it's not a full 10/10 is for the price - it's a bit expensive for what we'd like, and their batch or high data volume processing can be improved.

Support has been good overall.

Incentivized

They employ an extremely knowledgeable team of problem solvers. I've never had a disappointing interaction or one that has left me still searching for answers. I know that when I ask for help, they'll partner with me until we find a solution together

Incentivized

Initially it was difficult to understand . after few day , it was easy

Incentivized

We discovered that we could not use Workato for our more complex, large enterprise integrations. It was useful for simple workflows that matched the prebuilt recipes.

I've really only looked at Mashery since it has been around a very long time and has a rich feature set. I do know our platform teams are looking into AWS gateway but not sure this product has everything we need.

Incentivized

We already used Zapier, but since it doesn't support NetSuite we had to choose another automation platform. Now that we've been using Workato for a few months, we have plans to move the stuff we're going through Zapier to Workato. We set up a trial account with all the other platforms, and they were all more expensive and A LOT more complicated than Workato.

• As a API Mediation layer it has helped with the troublesome port setup with internal and external clients. Meaning it made that easy to the client that they know where to go for access to an API.
• The interactive documentation is very well put together and has reduced the time that developers have to go back and forth with each other to figure how to call the API.

Incentivized

• As business consultants, Workato has greatly improved our offerings to our clients as well as improved the time frame to implement automated workflows and integrations.
• For our clients, the return on investment is almost immediate. Once a Workato recipe is up and running (which can be done very fast), data is integrating, duplicate data entry and user errors are eliminated, and cross-company KPI metrics are easier to report than ever.