11 Ratings
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Score 8.3 out of 100
8 Ratings
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Score 10 out of 100

Likelihood to Recommend

Mattermost

Software developers are big enthusiasts of a ChatOps software, such as Mattermost, as it allows for direct collaboration without unnecessarily relying on email to get projects done. That goes for any teams that require collaboration. Some scenarios where Mattermost may not work as well would be teams that are in different geographic locations, such as teammates in India. Due to the time difference, collaboration would be harder, and an application like Mattermost may not have that much benefit.
Anonymous | TrustRadius Reviewer

Verint Community (Telligent Community)

It is appropriate for relatively advanced external online community teams that have a clear sense of what they want to build. If you have a development team, this is the online community platform for you! It is much more flexible than other platforms. It is an excellent replacement for Jive-x external online communities (you can almost lift and shift). I would not recommend it for internal, employee social intranets or enterprise social networks because it doesn't have the file collaboration functionality and doesn't integrate with Microsoft 365 or Google Enterprise.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Mattermost
6.9
Verint Community (Telligent Community)
Task Management
Mattermost
7.0
Verint Community (Telligent Community)
Gantt Charts
Mattermost
6.0
Verint Community (Telligent Community)
Scheduling
Mattermost
7.0
Verint Community (Telligent Community)
Workflow Automation
Mattermost
5.0
Verint Community (Telligent Community)
Mobile Access
Mattermost
8.5
Verint Community (Telligent Community)
Search
Mattermost
7.8
Verint Community (Telligent Community)

Communication

Mattermost
8.0
Verint Community (Telligent Community)
Chat
Mattermost
9.7
Verint Community (Telligent Community)
Notifications
Mattermost
8.7
Verint Community (Telligent Community)
Discussions
Mattermost
9.3
Verint Community (Telligent Community)
Surveys
Mattermost
7.0
Verint Community (Telligent Community)
Internal knowledgebase
Mattermost
6.0
Verint Community (Telligent Community)
Integrates with Gmail and Google Hangouts
Mattermost
7.0
Verint Community (Telligent Community)

File Sharing & Management

Mattermost
7.3
Verint Community (Telligent Community)
Versioning
Mattermost
8.0
Verint Community (Telligent Community)
Video files
Mattermost
6.4
Verint Community (Telligent Community)
Audio files
Mattermost
6.7
Verint Community (Telligent Community)
Document collaboration
Mattermost
8.6
Verint Community (Telligent Community)
Access control
Mattermost
7.6
Verint Community (Telligent Community)
Advanced security features
Mattermost
7.0
Verint Community (Telligent Community)
Integrates with Google Drive
Mattermost
8.0
Verint Community (Telligent Community)
Device sync
Mattermost
6.0
Verint Community (Telligent Community)

Pros

Mattermost

  • It's open-source! So our devs could adequate the tool to our necessities.
  • It works particularly well in every navigator.
  • It also works well in mobile phones, even when you choose not to install the mobile app (this is a BIG plus).
María Lucía Santagata | TrustRadius Reviewer

Verint Community (Telligent Community)

  • Intuitive interface that has been well received by a wide range of employees.
  • Ridiculously impressive moderation tools that have allowed a small community team to scale.
  • Strong analytics that allow community staff and stakeholders to make intelligent decisions backed by data.
  • Very strong search. Not quite Google good, but one of the best in platform searches encountered.
  • Out of the box interface is excellent and requires little customization to get going.
Anonymous | TrustRadius Reviewer

Cons

Mattermost

  • UI glitches were frequent occurrences
  • Base pricing is competitive with Slack, but enterprise features come at a hefty price
  • Webhooks are cumbersome to set up compared to Slack
Anonymous | TrustRadius Reviewer

Verint Community (Telligent Community)

  • Analytics - while the big general questions can get answered, the details of utilization remain a mystery. More robust, refined and accurate analytics would be really beneficial.
  • Slack integration would be ideal.
  • Content display is not easily configurable. A better ability to design attractive content, do pull quotes etc. would truly enhance the platform.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Mattermost

No score
No answers yet
No answers on this topic

Verint Community (Telligent Community)

Verint Community (Telligent Community) 10.0
Based on 1 answer
I am not part of this decision making process, but I did provide positive feedback to the decision making board.
Amy Hicks | TrustRadius Reviewer

Usability

Mattermost

Mattermost 7.3
Based on 3 answers
It's an extremely easy to use software, and I would recommend it to every company that is growing. I think they could improve their notification system, as it gets a little spammy sometimes and important notifications get lost. Also needs to improve the number of private chats that you are allowed to create.
María Lucía Santagata | TrustRadius Reviewer

Verint Community (Telligent Community)

Verint Community (Telligent Community) 8.7
Based on 5 answers
When we migrated many of our members did not even realize we had done so. The platform is easy to navigate for end users with intuitive CTA buttons. Community managers will be able to pick up the admin console quite quickly. The admin panel is laid out in a logical manner and there is a wealth of documentation on the Telligent community for the admin functions and API.
Lisa Allison | TrustRadius Reviewer

Support Rating

Mattermost

Mattermost 7.8
Based on 7 answers
Direct support is only available for the paid version, but there is a very active community that provides a considerable amount of information.
Anonymous | TrustRadius Reviewer

Verint Community (Telligent Community)

Verint Community (Telligent Community) 8.3
Based on 5 answers
So far so good. We also worked with Social Edge Consulting to enable our Verint Community and would highly recommend their services
JJ Janikis | TrustRadius Reviewer

Alternatives Considered

Mattermost

Slack is excellent and has many of the same features as Mattermost. However, the cost if you have a larger group can be prohibitive. Mattermost is a better ROI per user, in our opinion. It also allows us to host it ourselves, which is more desirable for management by our MIS department.
Angela Goldsmith, PMP | TrustRadius Reviewer

Verint Community (Telligent Community)

We chose Verint because we are building a technical ecosystem of various technology platforms and needed an online community platform that would allow flexibility and scale as we grow. The open API was a big factor in the decision. We liked the pricing model and as our community grows, the cost will not be prohibitive
Anonymous | TrustRadius Reviewer

Return on Investment

Mattermost

  • Install, deploy and forget, as the setup was very easy
  • Mattermost has neither had a positive nor negative impact on business objectives
Jaideep Tibrewala | TrustRadius Reviewer

Verint Community (Telligent Community)

  • Helps us capture information better and share widely.
  • Accelerate best practices.
  • Increases find ability of information and people.
  • Saves time.
  • Reduces support costs.
  • Helps us reach out strategic objectives & maintain competitive advantage.
Anonymous | TrustRadius Reviewer

Pricing Details

Mattermost

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Verint Community (Telligent Community)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Mattermost
8.4
Verint Community (Telligent Community)
8.8

Likelihood to Renew

Mattermost
Verint Community (Telligent Community)
10.0

Usability

Mattermost
7.3
Verint Community (Telligent Community)
8.7

Support Rating

Mattermost
7.8
Verint Community (Telligent Community)
8.3

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