What users are saying about
Top Rated
33 Ratings
355 Ratings
Top Rated
33 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100
355 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Highlights

Medallia and Qualtrics are both software designed to engage with customers and gauge their thoughts through surveys.  Medallia is a customer experience management software that provides survey features, as well as in app feedback and review features.  Qualtrics is a survey & form building tool designed to help businesses collect and analyze data with highly customizable surveys.

Features

Medallia and Qualtrics both offer survey creation capabilities, but they also have a few standout features that set them apart from each other. 

Medallia provides form and survey generation, but it also offers review and reputation management.  In addition to collecting data about customer experience, Medallia also provides analytics features so the businesses can see what is impacting customer loyalty.  Medallia offers a complete platform for monitoring customer experience with both individual products and brands as a whole.

Qualtrics is a dedicated survey platform that businesses use to gain specific, actionable insights on both customers and employees.  Qualtrics provides a simple to use interface that allows staff to create surveys from scratch or from templates, and easily push the survey out to a contact list with a single click. Additionally, Qualtrics provides detailed analytics that helps businesses determine what groups are answering their surveys and what the consensus of the respondents is.

Limitations

Medallia and Qualtrics both allow for survey creation, but they also have some limitations that are important to consider.

Medallia provides a complete customer experience platform, but it doesn’t provide specialized survey tools in the same way Qualtrics does. Users can create customized surveys using Medallia, but it doesn’t provide a wide variety of survey templates.  For businesses looking primarily to create surveys, Qualtrics may be preferred.

Qualtrics offers dedicated survey making features, but it doesn’t include support for review and reputation management. Additionally, Qualtrics doesn’t include detailed analytics features outside of individual survey reports. Qualtrics is great for businesses looking to create surveys, but Medallia is better for organizations seeking a complete customer experience management solution. 

Pricing

Pricing for both Qualtrics and Medallia is dependent on the feature needs and size of the purchasing business.  Buyers can reach out to vendors for a detailed quote.

Community Pulse

Feature Set Ratings

    Survey Format & Appearance

    Medallia

    Feature Set Not Supported
    N/A
    8.4

    Qualtrics

    84%
    Qualtrics CoreXM ranks higher in 3/3 features

    Survey templates

    N/A
    0 Ratings
    8.6
    86%
    105 Ratings

    Themes

    N/A
    0 Ratings
    8.4
    84%
    108 Ratings

    Custom logo/branding

    N/A
    0 Ratings
    8.3
    83%
    106 Ratings

    Survey Content

    Medallia

    Feature Set Not Supported
    N/A
    9.0

    Qualtrics

    90%
    Qualtrics CoreXM ranks higher in 3/3 features

    Changes to live survey

    N/A
    0 Ratings
    9.4
    94%
    108 Ratings

    Question design help

    N/A
    0 Ratings
    8.3
    83%
    114 Ratings

    Multiple question types

    N/A
    0 Ratings
    9.3
    93%
    124 Ratings

    Survey Logic

    Medallia

    Feature Set Not Supported
    N/A
    8.4

    Qualtrics

    84%
    Qualtrics CoreXM ranks higher in 1/1 features

    Survey logic flexibility

    N/A
    0 Ratings
    8.4
    84%
    124 Ratings

    Survey Reporting & Analytics

    Medallia

    Feature Set Not Supported
    N/A
    8.5

    Qualtrics

    85%
    Qualtrics CoreXM ranks higher in 5/5 features

    Response tracking

    N/A
    0 Ratings
    8.8
    88%
    121 Ratings

    Data export

    N/A
    0 Ratings
    8.8
    88%
    121 Ratings

    Standard reports

    N/A
    0 Ratings
    8.6
    86%
    115 Ratings

    Custom reports

    N/A
    0 Ratings
    8.0
    80%
    104 Ratings

    Analytics

    N/A
    0 Ratings
    8.4
    84%
    109 Ratings

    Survey Administration & Security

    Medallia

    Feature Set Not Supported
    N/A
    9.0

    Qualtrics

    90%
    Qualtrics CoreXM ranks higher in 2/2 features

    Access controls

    N/A
    0 Ratings
    8.8
    88%
    106 Ratings

    Compliance

    N/A
    0 Ratings
    9.1
    91%
    93 Ratings

    Survey Distribution

    Medallia

    Feature Set Not Supported
    N/A
    8.4

    Qualtrics

    84%
    Qualtrics CoreXM ranks higher in 2/2 features

    Vendor-offered crowdsourcing

    N/A
    0 Ratings
    8.1
    81%
    54 Ratings

    Respondent restrictions

    N/A
    0 Ratings
    8.8
    88%
    83 Ratings

    Attribute Ratings

    • Medallia is rated higher in 2 areas: Likelihood to Recommend, Usability
    • Qualtrics CoreXM is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    9.2

    Medallia

    92%
    21 Ratings
    8.8

    Qualtrics

    88%
    167 Ratings

    Likelihood to Renew

    Medallia

    N/A
    0 Ratings
    9.4

    Qualtrics

    94%
    41 Ratings

    Usability

    9.1

    Medallia

    91%
    2 Ratings
    8.9

    Qualtrics

    89%
    18 Ratings

    Availability

    Medallia

    N/A
    0 Ratings
    9.0

    Qualtrics

    90%
    2 Ratings

    Performance

    Medallia

    N/A
    0 Ratings
    5.5

    Qualtrics

    55%
    2 Ratings

    Support Rating

    7.3

    Medallia

    73%
    2 Ratings
    8.3

    Qualtrics

    83%
    30 Ratings

    Online Training

    Medallia

    N/A
    0 Ratings
    8.0

    Qualtrics

    80%
    2 Ratings

    Implementation Rating

    Medallia

    N/A
    0 Ratings
    9.0

    Qualtrics

    90%
    2 Ratings

    Likelihood to Recommend

    Medallia

    Medallia is best for customer experience feedback. This will allow you to analyze and understand their current experience with the service you are providing. You will not [only] understand what specific point you are lacking, but you will also know which point they are happy with. Using the data provided, you can take necessary actions on how to improve and elevate your customer's experience.
    Read full review

    Qualtrics

    Qualtrics is a good medium for creating surveys and getting analytics back for it. I think it's easy to learn if you are in the business of creating surveys or if it's part of your studies. It can be a little overwhelming for a brand new user who has never created a survey for the first time. So onboarding could be better.
    Read full review

    Pros

    Medallia

    • It provides a rating for customers to rank how satisfied or not satisfied they are with the service.
    • As an Account Manager, this is a helpful tool to hear customers' experiences and feedback.
    • It helps us manage our next steps because the tools also provide options to note the action taken and if the issue has been resolved or not.
    Read full review

    Qualtrics

    • Qualtrics CoreXM is easy to use for quick one-time surveys or for measuring opinions over time
    • It's great for sending/managing RSVPs for meetings or other gatherings or to collect important data like Conflict of Interest declarations.
    • Qualtrics CoreXM's reporting and crosstab functionality is beefy and gets better all of the time. I'm always amazed at how easy it is to generate reports for sharing my survey response data and research.
    Read full review

    Cons

    Medallia

    • Our service model does not provide any ownership over the platform. We have to engage our Medallia Project Team to build surveys, troubleshoot issues, make changes to surveys, reports, and dashboards, resulting in long turnaround times and inefficiency.
    • Medallia charges for both "units" and users. "Units" are defined as named individuals in surveys, but don't have log-in privileges. In our case, they are customer service agents or business consultants that engaged with the client but are not part of our closed-loop case management process or access to the platform.
    Read full review

    Qualtrics

    • The collaborate feature can be clunky and sometimes we have to remove access and add a person back in for them to see the survey in their lists
    • We have a contract through our university and more than one person has created their account in the wrong place, causing some administrative headaches as that is fixed so that we can collaborate on surveys with them.
    • I wish it was easier to organize my surveys into folders, there should be a more efficient way to do that.
    Read full review

    Pricing Details

    Medallia

    Starting Price

    Editions & Modules

    Medallia editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Pricing Info

      Qualtrics

      Starting Price

      $1,500 per user/per year

      Editions & Modules

      Qualtrics editions and modules pricing
      EditionModules
      Research Core 11,5001

      Footnotes

      1. per user/per year

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Likelihood to Renew

      Medallia

      No answers on this topic

      Qualtrics

      I was impressed a couple years ago when two heads of market research at Fortune 500 companies told me about them, and I've been even more impressed with the advancements I've seen in the last year. I like where the company is headed, and I look forward to using them again in a future role.
      Read full review

      Usability

      Medallia

      Medallia's user interface is simple and intuitive for the end-user. Everyone in our organization from the CEO to store level team members use Medallia to see how we are delivering experiences for our customers. From an administrative side, I would rate Medallia closer to a 7.5, but this part of Medallia is not used as often post-implementation. That being said, you will need a technical/IT resource on staff or will need to pay a premium to a 3rd party to manage it for you.
      Read full review

      Qualtrics

      All the menus are very user friendly and intuitive. I can always find exactly what I'm looking for and can change anything I need to with ease. All the elements of the survey are adjustable with very little effort and without confusion.
      Read full review

      Support Rating

      Medallia

      Medallia is always there to answer questions and/or support our needs. In some cases it does require a PO if the request does not fall under normal support, but that does not change the fact that they are very responses and available to support your needs
      Read full review

      Qualtrics

      Whenever we have had an issue with trying to figure out how to do something (even though the documentation is incredibly well put together) we have asked Qualtrics support and have always received our answer nearly immediately (I think in maybe 10 times, only once did a support person need to call us back). Qualtrics support is dedicated to solving customer issues right, and in the first contact, if at all possible
      Read full review

      Online Training

      Medallia

      No answers on this topic

      Qualtrics

      I still use it. It does everything you need an online survey to do. From heat mapping to complex skip logic and display logic. I use it weekly and it never disappoints
      Read full review

      Implementation Rating

      Medallia

      No answers on this topic

      Qualtrics

      I like being able to easily integrate new colleagues by simply giving them a log in user name and password
      Read full review

      Alternatives Considered

      Medallia

      Medallia does not only gives us convenience. It also gives us an opportunity to solve real-time feedback and create real-time solutions. The platform is easy to use, with a dashboard that could help our agents check their progress on a daily basis. I am particularly impressed with the platforms' ability to provide high attention to detail without compromising the sleek design that gives a professional vibe.
      Read full review

      Qualtrics

      ]Qualtrics] CoreXM is great if you want something that is a little more [long] lasting and impactful than a simple survey engine, but aren't quite ready for something that is a long term sustainable program. I would put [Qualtrics] CoreXM squarely in the large, defined project phase. CX is more of the program phase, and other lessor vendors are great for the pre-project definition phase
      Read full review

      Return on Investment

      Medallia

      • It does play a big role when we are running a referral campaign. Referral greatly affects sales and retention since customers are bringing in new clients/customers.
      • It helps our organization keep track of the accounts that are most likely to churn by checking their feedback and knowing how we can improve our service.
      Read full review

      Qualtrics

      • Increased productivity due to the highly intuitive user-interface and template saving capabilities.
      • Reporting and analytics are extremely valuable. Our team can track responses and share feedback/results extremely quickly.
      • If a user has created a great template, they can share to external teams quite easily. It helps other departments!
      Read full review

      Screenshots

      Add comparison