MiCloud Connect vs. Nextiva Business Phone Service

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MiCloud Connect
Score 7.8 out of 10
N/A
MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.
$20.99
per user/per month
Nextiva Business Phone Service
Score 9.1 out of 10
N/A
Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.
$18.95
per month
Pricing
MiCloud ConnectNextiva Business Phone Service
Editions & Modules
Essentials
$20.99
per user/per month
Premier
$26.59
per user/per month
Elite
$38.49
per user/per month
Essential
$23.95
Per User Per Month
Professional
$27.95
Per User Per Month
Enterprise
$37.95
Per User Per Month
Ultimate
$67.95
Per User Per Month
Offerings
Pricing Offerings
MiCloud ConnectNextiva Business Phone Service
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
MiCloud ConnectNextiva Business Phone Service
Top Pros
Top Cons
Features
MiCloud ConnectNextiva Business Phone Service
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
MiCloud Connect
8.2
27 Ratings
0% above category average
Nextiva Business Phone Service
9.2
172 Ratings
12% above category average
Hosted PBX7.515 Ratings9.380 Ratings
Multi-level Interactive Voice Response (IVR)8.315 Ratings9.497 Ratings
User templates8.016 Ratings8.7103 Ratings
Call reports8.621 Ratings9.1147 Ratings
Directory of employee names8.327 Ratings9.3143 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
MiCloud Connect
8.6
28 Ratings
2% above category average
Nextiva Business Phone Service
9.1
188 Ratings
8% above category average
Answering rules9.024 Ratings9.3170 Ratings
Call recording8.323 Ratings9.0147 Ratings
Call park8.626 Ratings9.2137 Ratings
Call screening8.622 Ratings9.1136 Ratings
Message alerts8.323 Ratings9.0168 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
MiCloud Connect
7.7
23 Ratings
7% below category average
Nextiva Business Phone Service
8.8
133 Ratings
6% above category average
Video conferencing8.08 Ratings8.866 Ratings
Audio conferencing9.023 Ratings9.2115 Ratings
Video screen sharing7.04 Ratings8.657 Ratings
Instant messaging6.75 Ratings8.790 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
MiCloud Connect
6.2
15 Ratings
29% below category average
Nextiva Business Phone Service
8.7
165 Ratings
5% above category average
Mobile app for iOS8.014 Ratings8.8141 Ratings
Mobile app for Android4.512 Ratings8.6117 Ratings
Best Alternatives
MiCloud ConnectNextiva Business Phone Service
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
MiCloud ConnectNextiva Business Phone Service
Likelihood to Recommend
8.3
(63 ratings)
9.2
(201 ratings)
Likelihood to Renew
8.6
(42 ratings)
9.6
(5 ratings)
Usability
8.0
(21 ratings)
9.7
(4 ratings)
Availability
10.0
(27 ratings)
10.0
(1 ratings)
Performance
5.1
(9 ratings)
10.0
(1 ratings)
Support Rating
3.5
(16 ratings)
9.1
(6 ratings)
In-Person Training
6.0
(3 ratings)
-
(0 ratings)
Online Training
2.0
(12 ratings)
10.0
(1 ratings)
Implementation Rating
9.6
(30 ratings)
9.7
(3 ratings)
Configurability
6.4
(3 ratings)
-
(0 ratings)
Ease of integration
9.1
(1 ratings)
-
(0 ratings)
Product Scalability
7.6
(5 ratings)
10.0
(1 ratings)
Vendor post-sale
9.1
(1 ratings)
9.1
(1 ratings)
Vendor pre-sale
9.1
(1 ratings)
9.1
(1 ratings)
User Testimonials
MiCloud ConnectNextiva Business Phone Service
Likelihood to Recommend
Mitel Networks Corporation
Mitel is excellent at allowing me as a user to setup up custom call routing in response to rapidly changing work flows. If I need to work from home for a period due to medical or other reasons, logging into Mitel and setting my office phone to ring through to my home or cell is quick and simple. Changing back is just as quick.
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Nextiva
We switched from Comcast years ago and haven't looked back. Nextiva has been an excellent choice for us. There has been minimal downtime, an easy-to-configure website, and fantastic live chat customer support. This product is easy to use if you need a VOIP call center system to manage users and how calls are routed. We recommend it!
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Pros
Mitel Networks Corporation
  • The system up-time has been 100% over 3 years.
  • With separate systems and two locations we used to have to fake the system into 4 digit dialing by forwarding all remote extensions to DIDs. Now with Shortel extended to the remote location we have true 4 digit dialing.
  • The Shortel desktop application makes managing calls and call routing a breeze for even our most novice users.
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Nextiva
  • Make onboarding easy and back it up with support. This lead to no service downtime for our customers while we transitioned.
  • Make their software very intuitive and user friendly while providing a good knowledgebase if you need a refresh or get stuck figuring something out on your own as I like to do.
  • Being very friendly and attentive when questions were being asked for needs we had.
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Cons
Mitel Networks Corporation
  • There are persistent problems with the app's functionality on mobile devices.
  • At times, the web conferencing service may have delays. It appears to be less stable than competing approaches.
  • Using a headset instead of the microphone and speakers integrated into a desktop computer slows down the softphone's performance.
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Nextiva
  • Only complaint is when you try to use the online assistant, it can take a while to get to you but it's not really been that bad and if I can't wait, I will just call and get them right away.
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Likelihood to Renew
Mitel Networks Corporation
Although the price is higher than some of the other Hosted systems out there, the value is definitely worth a renewal. Everything is relative: there are some companies out there who need phones, but don't necessarily care how they work, the functionality/features available/durability etc., they just care that they have phones that make and receive calls. There are other companies that are completely reliant on phones and certain functionality that is provided by the system. There are even some companies who are straight up dependent on the phone system and are losing tons of money anytime they are down, ShoreTel is the perfect fit for theSMB client who sees value in a solid,robust, reliable and high functioning phone system
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Nextiva
The cost, call quality, and ease of use make it a very easy decision to renew with Nextiva
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Usability
Mitel Networks Corporation
I have not used a wide array of communication software, but this far ShoreTel/MiCloud has been the simplest and easiest to get into. My work employs several temps at certain points throughout the year, and they use this piece of software frequently, and new hires seem to have little to no issue using this software. Additionally, this is our primary telephone communication infrastructure, and I have yet to encounter any issues when signed in and regularly using it handling external calls to our department.
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Nextiva
Nextiva Business Phone Service system is very usable. We have desk phones, that were included at no cost. The function just as one would expect from an office phone system. I can also answer my calls from my PC and even on my cell phone if I have to leave the office.
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Reliability and Availability
Mitel Networks Corporation
The system has gone down on us MULTIPLE times. We asked them to move us to a different cluster. Shoretel declined. Basically we had problems or outages every month of the year from June 2012 to date. Our old phone system was just that: OLD, no bells or whistles. But it was up every day and I never had to think about it much until it was time for an upgrade. That's how I want Shoretel to be. I want it so reliable that I never have to think about it.
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Nextiva
We have not yet experienced any issues the Nextiva Business Phone Service availability. It has always worked as needed.
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Performance
Mitel Networks Corporation
Even though the system uses a lower bandwidth connection we have experienced a higher call quality than our previous system which required a T1 line and back up broadband connection.
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Nextiva
Nextiva Business Phone Service performance is great. The call quality is much better than our old analog land lines at a fraction of the cost.
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Support Rating
Mitel Networks Corporation
ShoreTel Sky's support is amazing. The only reason why I didn't give it a 10 is that we still need to contact them for stuff that we should be able to do, for ourselves, within the management portal. I know their portal is being worked on, so hopefully they will get the "little things" included for self-management.
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Nextiva
Support is great. We usually get someone on the phone; they answer our questions and help us with our issues. They are responsive when we call, and there is also a wealth of information on their online help center, which will typically answer our question or send us in the right direction.
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In-Person Training
Mitel Networks Corporation
I attended the first ShoreTel installer class in Austin,TX. It was a week of intensive study with a live lab and having hands on experience made the class worthwhile. I have taken all of the sales courses and remaining technical courses either online or self study to keep costs down. I send my techs to the first installer course in Austin as I feel it gives them a solid foundation and most of teh other courses they have taken have been online.
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Nextiva
No answers on this topic
Online Training
Mitel Networks Corporation
The training identified some things M5 (ShoreTel's cloud division) could provide, however it was only using it every day and asking the Shoretel support several questions that I got the hang of it. The training was able to highlight functions but I did not learn how to use the phone from the training.
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Nextiva
The training we received from Nextiva Business Phone Service was thorough, and detailed. It also did not take very long.
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Implementation Rating
Mitel Networks Corporation
Each of our locations has a dedicated ShoreTel router and managed QoS. With full management, it provides us a breath of space and bandwidth to use our resources in other means. Strongly consider the managed solution as you have to maintain more technical issues when hosting with your ISP. You have to make sure your ISP can provide you the best service for voice and data. Plug and 'hope' doesn't work with just routing your phones over any Internet connection....especially when your handsets run int he 100's
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Nextiva
Nextiva Business Phone Service assigned an on-boarding team to help me implement the phone system. They asked me a few question about how we would be using the system and set everything to meet our implementation. They also took care of porting our phone number from our previous phone company so we could still use them with Nextiva Business Phone Service. The process was fast and painless.
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Alternatives Considered
Mitel Networks Corporation
Aptela. I chose M5 (ShoreTelSky) because their platform puts call quality first. Their system also uses Cisco endpoints, which are very compatible with the rest of my Cisco network. I also liked the fact that ShoreTelSky uses the internet only as a backup for transport; I use MPLS as my primary connectivity.
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Nextiva
Nextiva blows RingCentral out of the water in three areas for us: 1) Customer service 2) Customer service 3) Customer service. This is so important. It was nearly impossible for us to get in contact with our account manager at RingCentral after the sale. I have it documented that the fastest response from him was 5 days, the longest 38 days. Our phones never worked like we liked them too and RingCentral support always had long wait times and tech support agents that couldn't really fix the issues. Actual phone call quality was the same between the two, but in our world customer service counts!
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Scalability
Mitel Networks Corporation
I believe that ShoreTel can be used by a minimum company size of about 25 to almost any size of a company and this can be achieved while the company grows, hence makes it pretty scalable when required. For companies which are smaller in size i.e. smaller than 25, I am not sure how useful it would be, it may be depending upon the type of business
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Nextiva
We have not yet needed top scale up our phone system yet, but I can tell that it will be very quick and effortless to do so when the need arises.
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Return on Investment
Mitel Networks Corporation
  • At my branch alone, we are saving over $500 a month using Shoretel Sky versus the phone company we were using before them.
  • Shoretel Sky has increased customer service by allowing our employees to easily transfer a call to the proper department or branch no matter where they are located instead of giving the caller a phone number to call.
  • Most of our locations did not have caller ID before Shoretel Sky. That feature has increased employee efficiency because when they know who is calling before they answer allows them to professionally greet their caller and have their info up on their computer as they answer.
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Nextiva
  • ROI - we are saving money, a lot of money, and we have a MUCH better phone system
  • Consolidation - we migrated 6 different phone systems in 6 different counties into one, and it's been wonderful!
  • Management - managing this system is so much better than Mitel, Panasonic, and any other system I have used. We are able to assign rights to certain staff to also make changes, and it's user friendly and almost fool proof.
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ScreenShots

MiCloud Connect Screenshots

Screenshot of ShoreTel ConnectScreenshot of Mobile AndroidScreenshot of Mobile iosScreenshot of Teamwork Android