Microsoft 365 vs. Microsoft Dynamics 365 vs. Microsoft Office 2016 (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Microsoft 365
Score 8.6 out of 10
N/A
Microsoft 365 (formerly Office 365) is a Microsoft Cloud subscription service that includes Microsoft Office products (Word, Excel, PowerPoint, OneNote, Outlook, Publisher, and Access). The software can be installed across multiple devices and ensures that users always have the most up-to-date version of the included Office applications.
$5
Per User Per Month
Microsoft Dynamics 365
Score 8.0 out of 10
N/A
Microsoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.
$44
per month
Microsoft Office 2016 (discontinued)
Score 8.5 out of 10
N/A
Microsoft Office 2016 is the familiar suite of Office products including applications such as Word, Excel, and PowerPoint for use on a single PC or Mac. The 2016 is no longer available for sale from Microsoft, and support is at an end since 2020.N/A
Pricing
Microsoft 365Microsoft Dynamics 365Microsoft Office 2016 (discontinued)
Editions & Modules
Business Basic
$5.00
Per User Per Month
Individual
$5.84
*Per Month
Business - Apps
$8.25
Per User Per Month
Enterprise - F3
$10.00
Per User Per Month
Business Standard
$12.50
Per User Per Month
Business Premium
$20.00
Per User Per Month
Enterprise - E3
$32.00
Per User Per Month
Enterprise - E5
$57.00
Per User Per Month
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Microsoft 365Microsoft Dynamics 365Microsoft Office 2016 (discontinued)
Free Trial
NoYesNo
Free/Freemium Version
NoNoNo
Premium Consulting/Integration Services
NoYesNo
Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
Additional Details*When billed annually.
More Pricing Information
Community Pulse
Microsoft 365Microsoft Dynamics 365Microsoft Office 2016 (discontinued)
Considered Multiple Products
Microsoft 365
Chose Microsoft 365
Microsoft Office 365 is more complete than Microsoft Office 2016. It is cloud-based, and this is a great advantage. Furthermore, now updates and upgrades are automatic and can be scheduled or accepted, really saving time compared to Office 2016.
Chose Microsoft 365
We have tried using an in-house Microsoft Exchange server as well but ultimately moved to using Microsoft 365 because it decentralized our email and gave all the users access to Microsoft Excel and Word programs at the same time. It also gives each user 1 terabyte of cloud …
Chose Microsoft 365
No comparison, we can do more with Microsoft 365 and we are more efficient. The pricing model is very fair. We don't have to worry about updating the software on each machine, the updates are handled by Microsoft directly and the Microsoft 365 programs seem much more stable and …
Chose Microsoft 365
We had been using Microsoft Office for a long time, but moving to Microsoft 365 [(formerly Office 365)] was a game changer because it is a cloud based system. Having the ability to access your email, files, or whatever you need wherever you are from any device is what really …
Chose Microsoft 365
In our company we have both Office 365 and regular Office 2016. We are transitioning more to 365 for the ease of managing the licensing. We don't have to keep license cards or numbers stored anywhere because 365 uses your microsoft login which you are using anyway.
Compared to …
Chose Microsoft 365
We were looking to stay in the Microsoft Office 365 family, so it was either the cloud or a current desktop version. Ultimately the lower startup cost of refreshing all licenses at once, it was decided by the board to go with the new subscription-based Microsoft Office 365. At …
Chose Microsoft 365
Using Dynamics as a business application was the best decision I ever made. Between all its functionalities we are able to connect any Office 365 tools into your personalized app and you do not have to leave your page, it’s all right there.
Chose Microsoft 365
Microsoft Office 365 simply drives through the cloud platform allowing to set a huge variety of options that can be set from custom to standard software in a single package or just to set an specific range of options enabled to the end users, and given the chance to the company …
Chose Microsoft 365
Microsoft Office 365 is the easiest to access on the go and is always up to date. It is also affordable given all of the features it offers. Being able to use most of Microsoft's products for one price is convenient and allows our organization to store and sort information over …
Chose Microsoft 365
Having all of the offerings and services in one easy to use administrative interface makes administration of our Microsoft suite of applications much easier. We are not able to get that same integration with separated applications. Gmail is not very intuitive if you're coming …
Chose Microsoft 365
Google Apps made famous real-time collaborative editing in Google Docs. Now that Office 365 offers Word Online, there is no competition. Google Apps have always been "Microsoft Office-Lite" products, giving very basic functionality. With Office Online apps, it's hard not to see …
Microsoft Dynamics 365
Chose Microsoft Dynamics 365
I have tried Zoho Books and QuickBooks CRM as well. However, there quiet a few things that were missing from them. Both the CRM were good when it comes to creating the quotes. However, none of them provides the visibility like Microsoft Dynamics 365. Additionally, it was a bit …
Chose Microsoft Dynamics 365
Microsoft Dynamics 365 is easier to implement and with Office integration a better solution for our divisions.
Chose Microsoft Dynamics 365
Microsoft Dynamics 365 is much more robust, with more customizable features, such as user-specific settings and customer customization options. The system is easy to us,e and all modules can be customized to the exact need of the user. The standard version includes everything …
Chose Microsoft Dynamics 365
Cost, expandability integration with our phone and email systems.
Chose Microsoft Dynamics 365
Salesforce does not have the amount of customization and API integration as Dynamics does. To get the same functionality as Dynamics, Salesforce can become more expensive.
Chose Microsoft Dynamics 365
Ultimately, D365 CE is more cost-effective for licensing and for data connections than Salesforce, more powerful than SugarCRM, and allows greater flexibility for customization. And continuing to tap into the Microsoft ecosystem keeps our lives a little simpler. Connections to …
Chose Microsoft Dynamics 365
Our decision was driven by the familiarity of Microsoft products to the end users. We were an Outlook Exchange server based company, which has recently migrated to Office 365. The integration of Dynamics to Outlook is ideal and provides ease of use for the end user.

We were …
Chose Microsoft Dynamics 365
I did not have a role in choosing to implement Microsoft Dynamics 365; I was apart of the team who helped to design and roll out the product to our company.
Chose Microsoft Dynamics 365
Its an upgrade from our homegrown system that we previously had in place.
Chose Microsoft Dynamics 365
MS was an affordable system for company use and predated my development work. MS collects lots of data, but is difficult to adapt for development work.
Microsoft Office 2016 (discontinued)
Chose Microsoft Office 2016 (discontinued)
For certain situations there is a benefit to the "standalone" package of Office 2106, vs. a subscription-based product like Office 365. Especially in the case where there are shared computers, or computers that are used as a kiosk, Microsoft Office 2016 would be one of the few …
Chose Microsoft Office 2016 (discontinued)
We have not tried to use an alternate. Office is the way to go.
Chose Microsoft Office 2016 (discontinued)
Not as robust and feature filled as office 2016. Also missing a mail client like outlook that can be integrated with exchange. have not used any further applications besides this.
Chose Microsoft Office 2016 (discontinued)
Microsoft Office provides the complete package. Everyone else is just a piece to the puzzle. Sure Microsoft Office costs more, but they give you all the software you need to have in one package. I don't want or need to find replacements for 5 different purposes.
Chose Microsoft Office 2016 (discontinued)
Microsoft Office 365 brings the same tools of Office 2016, but renewed. Office 2016 was sold for a one time, up front fee, on the other hand, Microsoft Office 365 is the new way Microsoft wants you to buy Office, you pay a monthly or yearly fee and get access to its latest …
Features
Microsoft 365Microsoft Dynamics 365Microsoft Office 2016 (discontinued)
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Microsoft 365
-
Ratings
Microsoft Dynamics 365
7.7
84 Ratings
2% below category average
Microsoft Office 2016 (discontinued)
-
Ratings
Customer data management / contact management00 Ratings7.981 Ratings00 Ratings
Workflow management00 Ratings7.980 Ratings00 Ratings
Territory management00 Ratings7.160 Ratings00 Ratings
Opportunity management00 Ratings7.572 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings7.979 Ratings00 Ratings
Contract management00 Ratings7.961 Ratings00 Ratings
Quote & order management00 Ratings7.458 Ratings00 Ratings
Interaction tracking00 Ratings8.171 Ratings00 Ratings
Channel / partner relationship management00 Ratings7.362 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Microsoft 365
-
Ratings
Microsoft Dynamics 365
8.0
68 Ratings
4% above category average
Microsoft Office 2016 (discontinued)
-
Ratings
Case management00 Ratings7.863 Ratings00 Ratings
Call center management00 Ratings7.850 Ratings00 Ratings
Help desk management00 Ratings8.557 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Microsoft 365
-
Ratings
Microsoft Dynamics 365
7.8
78 Ratings
1% above category average
Microsoft Office 2016 (discontinued)
-
Ratings
Lead management00 Ratings7.672 Ratings00 Ratings
Email marketing00 Ratings8.171 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Microsoft 365
-
Ratings
Microsoft Dynamics 365
8.0
76 Ratings
4% above category average
Microsoft Office 2016 (discontinued)
-
Ratings
Task management00 Ratings8.171 Ratings00 Ratings
Billing and invoicing management00 Ratings8.054 Ratings00 Ratings
Reporting00 Ratings8.065 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Microsoft 365
-
Ratings
Microsoft Dynamics 365
7.6
77 Ratings
1% below category average
Microsoft Office 2016 (discontinued)
-
Ratings
Forecasting00 Ratings7.667 Ratings00 Ratings
Pipeline visualization00 Ratings7.773 Ratings00 Ratings
Customizable reports00 Ratings7.476 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Microsoft 365
-
Ratings
Microsoft Dynamics 365
7.7
80 Ratings
0% above category average
Microsoft Office 2016 (discontinued)
-
Ratings
Custom fields00 Ratings7.678 Ratings00 Ratings
Custom objects00 Ratings7.572 Ratings00 Ratings
Scripting environment00 Ratings7.956 Ratings00 Ratings
API for custom integration00 Ratings7.861 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Microsoft 365
-
Ratings
Microsoft Dynamics 365
8.8
75 Ratings
5% above category average
Microsoft Office 2016 (discontinued)
-
Ratings
Single sign-on capability00 Ratings8.869 Ratings00 Ratings
Role-based user permissions00 Ratings8.770 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Microsoft 365
-
Ratings
Microsoft Dynamics 365
7.7
44 Ratings
3% above category average
Microsoft Office 2016 (discontinued)
-
Ratings
Social data00 Ratings7.843 Ratings00 Ratings
Social engagement00 Ratings7.643 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Microsoft 365
-
Ratings
Microsoft Dynamics 365
7.2
65 Ratings
4% below category average
Microsoft Office 2016 (discontinued)
-
Ratings
Marketing automation00 Ratings7.665 Ratings00 Ratings
Compensation management00 Ratings6.834 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Microsoft 365
-
Ratings
Microsoft Dynamics 365
6.8
56 Ratings
11% below category average
Microsoft Office 2016 (discontinued)
-
Ratings
Mobile access00 Ratings6.856 Ratings00 Ratings
Best Alternatives
Microsoft 365Microsoft Dynamics 365Microsoft Office 2016 (discontinued)
Small Businesses
Google Workspace
Google Workspace
Score 9.0 out of 10
Salesmate
Salesmate
Score 10.0 out of 10
Google Workspace
Google Workspace
Score 9.0 out of 10
Medium-sized Companies
Google Workspace
Google Workspace
Score 9.0 out of 10
Creatio
Creatio
Score 9.0 out of 10
Google Workspace
Google Workspace
Score 9.0 out of 10
Enterprises
Microsoft 365 Business Premium
Microsoft 365 Business Premium
Score 8.9 out of 10
Creatio
Creatio
Score 9.0 out of 10
Microsoft 365 Business Premium
Microsoft 365 Business Premium
Score 8.9 out of 10
All AlternativesView all alternativesView all alternativesView all alternatives
User Ratings
Microsoft 365Microsoft Dynamics 365Microsoft Office 2016 (discontinued)
Likelihood to Recommend
8.1
(242 ratings)
7.6
(103 ratings)
7.4
(64 ratings)
Likelihood to Renew
9.5
(6 ratings)
8.0
(20 ratings)
5.0
(3 ratings)
Usability
7.7
(13 ratings)
7.6
(33 ratings)
7.0
(3 ratings)
Support Rating
8.9
(54 ratings)
8.0
(11 ratings)
8.0
(45 ratings)
Online Training
-
(0 ratings)
7.5
(2 ratings)
-
(0 ratings)
Implementation Rating
9.0
(2 ratings)
9.2
(4 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
3.8
(3 ratings)
-
(0 ratings)
Professional Services
-
(0 ratings)
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
Microsoft 365Microsoft Dynamics 365Microsoft Office 2016 (discontinued)
Likelihood to Recommend
Microsoft
Microsoft 365 would be well suited for medium to large enterprises. This is where there are several hundreds or thousands of people. Since most everyone has used one of the applications the learning curve would be reduced. Another reason would be the ability to implement security measures to prevent access to sensitive data. This could justify the cost of an Enterprise license.
Read full review
Microsoft
Provides our company access to manage and customize the folds tailored to our needs. We needed to have certain paragraphs on certain paperwork per customer. MD 365 has those options to customize where needed and remove when not. The system is easy to navigate, and training can be done in a matter of days, even without prior knowledge of the system or similar systems.
Read full review
Discontinued Products
I'd recommend [Microsoft] Office2016 for any business that has more than a couple of users, as the software is very scalable from just a small business to a large enterprise corporation. I don't know of any case where it might not be appropriate, as even home users and students use the software suite as well.
Read full review
Pros
Microsoft
  • Chat with teams and the integrations with the other apps, and many more smaller ones, like to-dos, news, and the recent Outlook integration.
  • Easy embedding on SharePoint to broadcast all the content created in the different tools.
  • The office package is still robust with the good things from the past and new additions.
Read full review
Microsoft
  • Best to use for AP - like in our organization, there are plenty of AP bills, so with Dynamics, we can quickly enter the same into the Excel utility, which means CSV-based upload, and then we can easily upload the same to the software. It's a time saver.
  • Best for Bank reconciliation - MS Dynamics makes Bank reconciliation easy. Banks can easily sync with software and easily get reconciled.
  • Generating invoices to customers and directly sending them to their inbox is easy with this software.
Read full review
Discontinued Products
  • Data manipulation. Excel takes the raw data we receive and allows us to digest it in ways that are useful to our business processes.
  • Communication. Outlook serves as our primary means of communication and setting up appointments.
  • Documentation. Word is the default standard when it comes to using a word processor and we are no different in this regard. Nearly every user has to use the application on a regular basis in order to accomplish their work.
Read full review
Cons
Microsoft
  • Forms lack comprehensive features and parameters for detailed questioning for example cannot be directly linked with Power BI
  • Outlook email filters are not handy to use and require more detailing in terms of location past emails
  • Teams requires substantially large amounts of system resources which could be finetuned
Read full review
Microsoft
  • Small learning curve, obviously. You won't figure this out in a day, a week, or even a month. But given time, you can learn to be an expert. Or you can always get a consultant or hire in somebody. But learning the tool isn't out of the questions by any means.
  • Licensing can be confusing at times and isn't cheap, but it is cheaper than Salesforce. Plus no additional fees for data calls to better integrate your D365 CE data with other systems.
  • The Classic user interface left a bit to be desired, but now with the much-improved Unified Interface, the web client and the mobile client look the same, much more modern, and have more flexibility and power behind them for customizers as well.
Read full review
Discontinued Products
  • Office 2016 professional edition can be priced for a single user license, it would be nice to see a drop in the pricing.
  • Office 2016 home edition is a better price but does not include outlook 2016, so it is not a good fit for the workplace environments.
  • Office 2016 can run slowly on older systems, so you need to make sure you have a machine that is 4 years old or less for it to run smoothly.
Read full review
Likelihood to Renew
Microsoft
So far the Microsoft 365 platform provides features and tools that can cater to 100% of present organizations needs considering both technical and business necessities, however most features are not been effectively utilised at present. The current featureset is able to cover for most of the future needs of the business and technical functions.
Read full review
Microsoft
CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place. We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade. We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
Read full review
Discontinued Products
We believe that office 2016 offers the best value when it comes to features included out of the box. The software is used in its entirety by our organization and is easily supported by our staff of IT technicians. Users find this software to be easy to learn and easy to use with minimal learning curve.
Read full review
Usability
Microsoft
Microsoft 365 is the gold standard for performing project tasks in a professional environment, enabling the quick transfer and exchange of files and ideas for team members who work locally and remotely. Its suite of tools is familiar and has evolved to being cloud based, allowing for files to be updated in real time from near and far.
Read full review
Microsoft
The usability is easily adopted for users familiar with other Microsoft products. Dynamics 365 has several interfaces that cross over browsers and tablets. These multiple interfaces will be phased out and updated to a single unified interface eventually to provide the same usability across all devices. The backend configurations is slowly improving with the introduction of PowerApps compared to pre-D365 Online versions
Read full review
Discontinued Products
It's fairly easy to use, but the automatic formatting or capturing of formatting when pasting is wonky - especially when there are outlines or other bullets/numbered lists. Fixing and sizing up tables can be annoying, and there are sometimes formatting issues that we just absolutely cannot fix for some reason
Read full review
Reliability and Availability
Microsoft
To-date Microsoft 365 platform has offered an amazing uptime and availability percentage per year compared to all other products which provide the stability and overall business resilience of their ecosystem which is a great relief for information technology service entitites which heavy rely on Microsoft offerings as a whole to redeliver their own custom products
Read full review
Microsoft
No answers on this topic
Discontinued Products
No answers on this topic
Performance
Microsoft
The Microsoft 365 tools expects and demands a substantial amount of system resources to operate at optimal level and even more when integrated with other applications which is a downside, however given that external supporting tech factors such as fibre/broadband speed bandwidth, high speed RAM and ample storage resources are allocated the tools work error free providing robust communication
Read full review
Microsoft
No answers on this topic
Discontinued Products
No answers on this topic
Support Rating
Microsoft
Over the past 8 years of using Microsoft 365, I have noticed that they change vendors often. This always leads to a poor experience in the beginning, then levels out after some time for the company to get things worked out. As a customer, it is really frustrating because I don't have time when something isn't working to have them "look into my issue" and get back with me. They have even closed a ticket I specifically told them to keep open. Your applications are only as good as the support.
Read full review
Microsoft
Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
Read full review
Discontinued Products
I am an MS feedback hub participant and they certainly don't pay enough attention to several bugs several people raise it in the portal. For the enterprise, it seems to me based on my prior experience that yes, they have a dedicated team to support operations. For mid to small companies or single users, it has been a struggle. So, you are pretty much with MS Blogs and others.
Read full review
In-Person Training
Microsoft
The resellers involved with selling Microsoft products are reluctant to provide in person specialist trainings to consumers due to the fact of costs of economies of scale and is not provided free of charge most of the time. In Person trainings needs to be agreed to at the initiation of projects and implementations for better ROI.
Read full review
Microsoft
No answers on this topic
Discontinued Products
No answers on this topic
Online Training
Microsoft
The standard training offered with 3rd part resellers are fairly standard and covers the basic workability however the trainings needs to be specifically customised according to unique requirements of the organizations. for example an MSP would need to master specific communications verticals within Microsoft 365 whereas and online store using Microsoft 365 would needs to master a different set of tools within the suite to get the best ROI post implementation.
Read full review
Microsoft
No answers on this topic
Discontinued Products
No answers on this topic
Implementation Rating
Microsoft
The Microsoft support partners are more than capable of handling implementations and dealing with unprecedented errors during the implementations. Not part of the implementation though the setup was done with minimum misconfigurations which is evident with present live setup which works fine without any bugs and gaps at present context.
Read full review
Microsoft
We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
Read full review
Discontinued Products
No answers on this topic
Alternatives Considered
Microsoft
Typically I prefer working with companies with Microsoft 365 as their main tool because they're usually a fast growing company with a global presence. I like using it for work because it's easy to collaborate, share, review, comment, reply in any of the tools. The mobile app for Outlook and Teams are lifesavers when we're constantly traveling and you can join meetings on the mobile Teams to never miss a beat.
Read full review
Microsoft
Microsoft Dynamics was part of a system overhaul for a local school, and we looked at many products. If we had used it for a company with low turnover, then it might have been more feasible. They needed something a new person could learn quickly, someone who might also be learning marketing terms at the same time - especially if there is nobody to train the individual now expected to know the system. Similar issues occurred with all of these programs (we called it being too big for their britches), and one of the bigger things we liked was that it is more compatible with MS Office products in both technical and visual appeal. If you have a steady employees who use a CRM consistently, low turnover, and those who are very familiar with Office products, Dynamics would be the smartest option for you. Unfortunately, this was just not true for the school environment
Read full review
Discontinued Products
We use Microsoft Office 2016 because at the time it was the best tool for us, but now with full attention to cloud products, we may be thinking of migrating our solution to a cloud service.
Read full review
Contract Terms and Pricing Model
Microsoft
Microsoft pricing is not very expensive and yet not very cheap as well, and it hovers in between the baseline. The charges are mostly based on the tier level partners who charge based on their individual reputation in the market. Power negotiation will lead to cost effective and attractive pricing
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Microsoft
On our purchase, I'd been interrogated about our usage. Our needs are met by Microsoft Dynamics 365, which is simple to use. With so much data and information available, we must ensure that it is presented correctly to managers. Due to a lack of use, we don't have to spend as much money on Salesforce.
Read full review
Discontinued Products
No answers on this topic
Scalability
Microsoft
Multiple tools within the same platform have been deployed successfully within different functional technical and non technical teams such as Devops, SOC, NOC, Shared services, Managed services, Global Information technology, Cloud operations, Finance, Administration, human resources and all these teams collaborate while maintaining central uniformity in terms of global standards who are dispersed in different geographical locations with ease
Read full review
Microsoft
No answers on this topic
Discontinued Products
No answers on this topic
Professional Services
Microsoft
Have not directly obtained professional services from Microsoft but rather obtained specialized services such as implementations and configurations, setting up and integration support with Microsoft authorized suppliers, 3rd parties, and resellers, which has been a pleasant experience. Again the level of delivery quality on professional services is based on the level of hands on exposure of the 3rd party
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Microsoft
My company's preferred program right now is Microsoft Dynamics 365. We use it to keep track of customers and important sales metrics in a streamlined manner. Anyone familiar with CRMs will find the tool extremely useful. Considering that we have a good turnover, this product will be used for its basic segments. As a result, there are few chances of error with Microsoft dynamics because it is so easy to use. Many options for recording data on these leads are available. It meets our needs and pays off.
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Discontinued Products
No answers on this topic
Return on Investment
Microsoft
  • We have a lot of nonprofit users, so they have a good ROI.
  • I like the constant updates without having to purchase the software repeatedly.
  • I used to purchase each Office (insert year here) often, so the software was up to date and had the newest options and connectors. I think my return on investment would have been much better if Microsoft had updated those versions to keep them current; after all, we did pay for them.
  • Microsoft 365's offering a monthly fee or a discount for a year helps, and you can look at it as a free backup if you have everything set to back up to One Drive. (Cloud-based document filing you can access anywhere ( with an internet connection)—you Can't beat that!)
Read full review
Microsoft
  • For those without a centralized, all in one solution for major HR, Finance and other departments, Microsoft Dynamics 365 has vastly improved employee time utilization and profit.
  • Migrating clients from on-premise to the cloud has reaped benefits including better security, no unscheduled downtime and frequent updates to functionality.
  • Those transferring from cheaper solutions have lost money in the aim to be better integrated with other Microsoft products and AI they don't really utilize.
Read full review
Discontinued Products
  • Microsoft Office 2016 saves me a lot of time daily. I have functions and macros set up that calculate and show me a lot of things just from a couple of my inputs. This would take full days sometimes if not for that.
  • Apart from time, it saves me money, I manage data in Excel, I don't have to buy software specifically for that.
  • Sooner or later my company will have to switch to new edition, which will hurt revenues because of a subscription model.
Read full review
ScreenShots