Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Microsoft Dynamics 365
Score 8.0 out of 10
N/A
Microsoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.
$44
per month
Microsoft Excel
Score 8.9 out of 10
N/A
Microsoft Excel is a spreadsheet application available as part of Microsoft 365 (Office 365), or standalone, in cloud-based and on-premise editions.
$6.99
per month
Smartsheet
Score 8.4 out of 10
N/A
Smartsheet is an online project management and collaboration tool. It includes automated alerts, instantaneous updating and sharing across team members, resource management, nested tasks organized in a hierarchy, a Gantt chart view, exportable and automated reports, and integration with email.
$12
per month per user (up to 10 users)
Pricing
Microsoft Dynamics 365Microsoft ExcelSmartsheet
Editions & Modules
No answers on this topic
Excel with Microsoft 365
$6.99
per month
Excel for 1 PC or Mac
$139.99
perpetual license
Pro
$12
per month per user (up to 10 users)
Business
$24
per month per user (3 user minimum)
Enterprise
Contact Sales
Advanced Work Management
Contact Sales
Offerings
Pricing Offerings
Microsoft Dynamics 365Microsoft ExcelSmartsheet
Free Trial
YesYesYes
Free/Freemium Version
NoYesNo
Premium Consulting/Integration Services
YesNoNo
Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
Additional DetailsA discount is offered for annual billing.
More Pricing Information
Community Pulse
Microsoft Dynamics 365Microsoft ExcelSmartsheet
Considered Multiple Products
Microsoft Dynamics 365

No answer on this topic

Microsoft Excel
Chose Microsoft Excel
Excel will always be selected because it's part of the Office Suite. We started to use Smartsheet, but the onboarding and training process took too long when compounded with licensing setup & costs. Apple Numbers works well, but without the maturity of Excel. Since Apple …
Chose Microsoft Excel
Microsoft Excel is superior to these as it has a wider range of functions and is used corporately
Chose Microsoft Excel
Excel is easier to use with one-off data sets, if data needs to be reported on a continual basis, PowerBI is great to use for repetitive reporting. PowerBI is great for custom visualizations, but it's easier in Excel to create quick graphs and pivot tables and pivot charts on …
Chose Microsoft Excel
Excel has a greater capability of making the sheet look like anything I want. The aspect missing is the ability to report similar text statistics across multiple sheets with ease. I prefer Excel when tracking data.
Chose Microsoft Excel
Excel is the most basic of the options I have used. Basic does not mean bad it just means it is not as beefed up as some of the other tools out there. When you get into Macros and VBA coding the doors of excel open up, but where it has its downfall is with processing power. The …
Chose Microsoft Excel
While other products have been useful for being easily sharable or free, Microsoft Excel handles more data with easier to use functions, pivot tables, graphing, and formulas than all that I have used. Google Sheets is a close second but has not been able to handle the large …
Smartsheet
Chose Smartsheet
I use both. Excel for more data/spreadsheet focused tasks and Smartsheet for our event planning and project management. Smartsheet allows for collaboration, has project management features like task tracking and the Gantt chart, and even has some handy automation features …
Features
Microsoft Dynamics 365Microsoft ExcelSmartsheet
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Microsoft Dynamics 365
7.7
84 Ratings
2% below category average
Microsoft Excel
-
Ratings
Smartsheet
-
Ratings
Customer data management / contact management7.981 Ratings00 Ratings00 Ratings
Workflow management7.980 Ratings00 Ratings00 Ratings
Territory management7.160 Ratings00 Ratings00 Ratings
Opportunity management7.572 Ratings00 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)8.079 Ratings00 Ratings00 Ratings
Contract management7.961 Ratings00 Ratings00 Ratings
Quote & order management7.458 Ratings00 Ratings00 Ratings
Interaction tracking8.171 Ratings00 Ratings00 Ratings
Channel / partner relationship management7.362 Ratings00 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Microsoft Dynamics 365
8.0
68 Ratings
4% above category average
Microsoft Excel
-
Ratings
Smartsheet
-
Ratings
Case management7.863 Ratings00 Ratings00 Ratings
Call center management7.850 Ratings00 Ratings00 Ratings
Help desk management8.557 Ratings00 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Microsoft Dynamics 365
7.8
78 Ratings
0% above category average
Microsoft Excel
-
Ratings
Smartsheet
-
Ratings
Lead management7.672 Ratings00 Ratings00 Ratings
Email marketing8.171 Ratings00 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Microsoft Dynamics 365
8.0
76 Ratings
4% above category average
Microsoft Excel
-
Ratings
Smartsheet
-
Ratings
Task management8.171 Ratings00 Ratings00 Ratings
Billing and invoicing management8.054 Ratings00 Ratings00 Ratings
Reporting8.065 Ratings00 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Microsoft Dynamics 365
7.6
77 Ratings
1% below category average
Microsoft Excel
-
Ratings
Smartsheet
-
Ratings
Forecasting7.667 Ratings00 Ratings00 Ratings
Pipeline visualization7.773 Ratings00 Ratings00 Ratings
Customizable reports7.476 Ratings00 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Microsoft Dynamics 365
7.7
80 Ratings
0% above category average
Microsoft Excel
-
Ratings
Smartsheet
-
Ratings
Custom fields7.678 Ratings00 Ratings00 Ratings
Custom objects7.572 Ratings00 Ratings00 Ratings
Scripting environment7.956 Ratings00 Ratings00 Ratings
API for custom integration7.861 Ratings00 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Microsoft Dynamics 365
8.8
75 Ratings
5% above category average
Microsoft Excel
-
Ratings
Smartsheet
-
Ratings
Single sign-on capability8.869 Ratings00 Ratings00 Ratings
Role-based user permissions8.770 Ratings00 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Microsoft Dynamics 365
7.7
44 Ratings
3% above category average
Microsoft Excel
-
Ratings
Smartsheet
-
Ratings
Social data7.843 Ratings00 Ratings00 Ratings
Social engagement7.643 Ratings00 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Microsoft Dynamics 365
7.2
65 Ratings
4% below category average
Microsoft Excel
-
Ratings
Smartsheet
-
Ratings
Marketing automation7.665 Ratings00 Ratings00 Ratings
Compensation management6.834 Ratings00 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Microsoft Dynamics 365
6.8
56 Ratings
11% below category average
Microsoft Excel
-
Ratings
Smartsheet
-
Ratings
Mobile access6.856 Ratings00 Ratings00 Ratings
Project Management
Comparison of Project Management features of Product A and Product B
Microsoft Dynamics 365
-
Ratings
Microsoft Excel
-
Ratings
Smartsheet
9.1
129 Ratings
16% above category average
Task Management00 Ratings00 Ratings9.8126 Ratings
Resource Management00 Ratings00 Ratings9.9108 Ratings
Gantt Charts00 Ratings00 Ratings9.0109 Ratings
Scheduling00 Ratings00 Ratings9.8111 Ratings
Workflow Automation00 Ratings00 Ratings9.1100 Ratings
Team Collaboration00 Ratings00 Ratings10.0122 Ratings
Support for Agile Methodology00 Ratings00 Ratings8.781 Ratings
Support for Waterfall Methodology00 Ratings00 Ratings9.079 Ratings
Document Management00 Ratings00 Ratings9.2101 Ratings
Email integration00 Ratings00 Ratings9.1100 Ratings
Mobile Access00 Ratings00 Ratings8.096 Ratings
Timesheet Tracking00 Ratings00 Ratings9.762 Ratings
Change request and Case Management00 Ratings00 Ratings8.169 Ratings
Budget and Expense Management00 Ratings00 Ratings8.175 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
Microsoft Dynamics 365
-
Ratings
Microsoft Excel
-
Ratings
Smartsheet
8.0
66 Ratings
3% above category average
Quotes/estimates00 Ratings00 Ratings8.144 Ratings
Invoicing00 Ratings00 Ratings7.637 Ratings
Project & financial reporting00 Ratings00 Ratings8.760 Ratings
Integration with accounting software00 Ratings00 Ratings7.632 Ratings
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Microsoft Dynamics 365Microsoft ExcelSmartsheet
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Score 10.0 out of 10
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Score 8.9 out of 10
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Score 8.9 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.0 out of 10
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Score 8.3 out of 10
Enterprises
Creatio
Creatio
Score 9.0 out of 10
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User Ratings
Microsoft Dynamics 365Microsoft ExcelSmartsheet
Likelihood to Recommend
7.6
(103 ratings)
9.3
(76 ratings)
9.3
(146 ratings)
Likelihood to Renew
8.0
(20 ratings)
9.9
(7 ratings)
9.0
(24 ratings)
Usability
7.5
(33 ratings)
8.4
(22 ratings)
9.2
(17 ratings)
Availability
-
(0 ratings)
10.0
(2 ratings)
-
(0 ratings)
Performance
-
(0 ratings)
10.0
(2 ratings)
10.0
(1 ratings)
Support Rating
8.0
(11 ratings)
10.0
(2 ratings)
8.1
(45 ratings)
Online Training
7.5
(2 ratings)
-
(0 ratings)
7.0
(1 ratings)
Implementation Rating
9.2
(4 ratings)
8.0
(1 ratings)
10.0
(6 ratings)
Configurability
-
(0 ratings)
10.0
(2 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
3.8
(3 ratings)
-
(0 ratings)
-
(0 ratings)
Ease of integration
-
(0 ratings)
10.0
(2 ratings)
-
(0 ratings)
Product Scalability
-
(0 ratings)
10.0
(2 ratings)
-
(0 ratings)
Professional Services
9.0
(1 ratings)
-
(0 ratings)
-
(0 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(2 ratings)
-
(0 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(2 ratings)
-
(0 ratings)
User Testimonials
Microsoft Dynamics 365Microsoft ExcelSmartsheet
Likelihood to Recommend
Microsoft
Provides our company access to manage and customize the folds tailored to our needs. We needed to have certain paragraphs on certain paperwork per customer. MD 365 has those options to customize where needed and remove when not. The system is easy to navigate, and training can be done in a matter of days, even without prior knowledge of the system or similar systems.
Read full review
Microsoft
I don't really know another program as powerful as Excel. I've used Google Doc programs but do not feel they come close. So far, anytime I've needed a table of some sort for data, whether it's budget oriented or information off a survey, the best system has been Excel. We do web audits on occasion and we create an Excel worksheet featuring every URL of the pages we're auditing, notes, data about the content, information about files attached to the page and other information to help us determine what pages need updating, deleting or otherwise. We also use Excel primarily to export our Google Analytics to in order for us to create reports for clients that need to see specific information about their traffic.
Read full review
Smartsheet
Smartsheet shines for collaboration. When you have multiple people involved with planning events Smartsheet makes it easy to share and collaborate. For instance, multiple people can be in Smartsheet working at the same time. Also setting permissions for exactly those who need to know is quite easy with Smartsheet. For data analytics and general spreadsheet purposes Excel is better but for project management and event planning Smartsheet is superior
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Pros
Microsoft
  • Best to use for AP - like in our organization, there are plenty of AP bills, so with Dynamics, we can quickly enter the same into the Excel utility, which means CSV-based upload, and then we can easily upload the same to the software. It's a time saver.
  • Best for Bank reconciliation - MS Dynamics makes Bank reconciliation easy. Banks can easily sync with software and easily get reconciled.
  • Generating invoices to customers and directly sending them to their inbox is easy with this software.
Read full review
Microsoft
  • It is very good at embedded formulas and tying cells to one another
  • It allows me to compare deals terms on a side-by-side basis and talk my clients through it easily.
  • It is very helpful as well in terms of allowing me to filter/sort results in many different ways depending on what specific information I am most interested in prioritizing.
Read full review
Smartsheet
  • Its hard to overstate the value of familiarity. Being able to use a tool that has some familiarity takes away the time needed to train and orient employees on a new tool and allows an organization to hit the ground running.
  • Smartsheet covers most of the basics of a project management tool, the usual tasks, milestones and project viewing options.
  • For data viewing, you get multiple data viewing options including a calendar view (good for marketing teams and those who work around scheduling), Kanban, Gaant etc
Read full review
Cons
Microsoft
  • Small learning curve, obviously. You won't figure this out in a day, a week, or even a month. But given time, you can learn to be an expert. Or you can always get a consultant or hire in somebody. But learning the tool isn't out of the questions by any means.
  • Licensing can be confusing at times and isn't cheap, but it is cheaper than Salesforce. Plus no additional fees for data calls to better integrate your D365 CE data with other systems.
  • The Classic user interface left a bit to be desired, but now with the much-improved Unified Interface, the web client and the mobile client look the same, much more modern, and have more flexibility and power behind them for customizers as well.
Read full review
Microsoft
  • Excel offers collaboration features that allow multiple users to work on the same spreadsheet, but managing changes made by different users can be challenging. Excel could improve its features by offering more granular control, better tracking of changes, and more robust conflict resolution tools.
  • Itcan be a barrier to productivity when importing and exporting data from other applications or file formats. To improve its features, it should offer better support for standard file formats and more robust error handling and reporting tools.
  • Excel can be challenging for finance students and working professionals, but it can be improved by offering more robust tutorials, better documentation, and more user communities and support forums.
Read full review
Smartsheet
  • Smartsheet set up is similar to Excel, yet when you upload an Excel file, things like conditional formatting are lost. Smartsheet has its own conditional formatting, and you have to reinstate the rules. It would be great if those would apply automatically once a file is uploaded
  • Some Smartsheet management and access rules can take some tweaking to work properly. This may be a case of offering more info to admins so they can apply these better and with more efficiency
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Likelihood to Renew
Microsoft
CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place. We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade. We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
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Microsoft
Excel remains the industry standard for spreadsheets and has maintained simple and straight-forward formula writing methods. Although there is a learning curve to do more complex calculations, there are countless help sites and videos on the Internet for almost any need.
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Smartsheet
It definitely meets our needs as far as organizing and archiving our tasks and files. As we train more staff to view it, I see opportunities for more improvement, which I am sure this program can handle. I look forward to seeing continued improvement from Smartsheet on their capabilities and functionality.
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Usability
Microsoft
The usability is easily adopted for users familiar with other Microsoft products. Dynamics 365 has several interfaces that cross over browsers and tablets. These multiple interfaces will be phased out and updated to a single unified interface eventually to provide the same usability across all devices. The backend configurations is slowly improving with the introduction of PowerApps compared to pre-D365 Online versions
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Microsoft
I'm giving it a 7 because it is my go to. But the fact other prefer Google Sheets when working with a team does get irritating. I've used the online version of Microsoft Excel that other teams can get into and it still seems behind Google Sheets. It's a little clanky and slow? If that's even a term.
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Smartsheet
Smartsheet is very easy to learn. However, while I have been able to pick it easily, Microsoft Excel and Project super users that I have trained on Smartsheet get bogged down in the differences and can find it frustrating. Explaining the differences ahead of time and why Smartsheet is being chosen instead of a different software seems to counteract those reactions
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Reliability and Availability
Microsoft
No answers on this topic
Microsoft
I have rarely, if ever, had issues with its availability.
Read full review
Smartsheet
No answers on this topic
Performance
Microsoft
No answers on this topic
Microsoft
Excel load and performs calculations immediately. It integrate well with all Microsoft Office applications and does not slow them down.
Read full review
Smartsheet
No answers on this topic
Support Rating
Microsoft
Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
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Microsoft
I have not had to use it often, but it is good.
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Smartsheet
I give this rating because it fills a niche in the market. MS Project scares many away from proper task management but there are limited tools our there, especially cloud-based that are mobile-friendly. Smartsheet fills this market gap, especially for small to medium-sized businesses. IT is not fair to compare it to MS Project, but fairer to see what gaps it fills.
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Implementation Rating
Microsoft
We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
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Microsoft
No answers on this topic
Smartsheet
It's absolutely paramount to take a few minutes to actually play with the software. It's nearly impossible to do anything wrong or make a mistake which cannot be fixed easily. Under the help menu is Live Training option. After you familiarize yourself with the commands, watch the live training for some in depth understanding of how to make the software fit your needs perfectly.
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Alternatives Considered
Microsoft
Microsoft Dynamics was part of a system overhaul for a local school, and we looked at many products. If we had used it for a company with low turnover, then it might have been more feasible. They needed something a new person could learn quickly, someone who might also be learning marketing terms at the same time - especially if there is nobody to train the individual now expected to know the system. Similar issues occurred with all of these programs (we called it being too big for their britches), and one of the bigger things we liked was that it is more compatible with MS Office products in both technical and visual appeal. If you have a steady employees who use a CRM consistently, low turnover, and those who are very familiar with Office products, Dynamics would be the smartest option for you. Unfortunately, this was just not true for the school environment
Read full review
Microsoft
Out of Microsoft Excel, Microsoft Power BI, IBM SPSS, and Google Sheets, Microsoft Excel is by far the most common tool used for anything data-related across organizations. Accordingly, our organization has also implemented Microsoft Excel as a first-step tool. We recently adopted Microsoft Power BI (the free version), and use it occasionally (mostly for creating dashboards), but it is less commonly understood by stakeholders across our organization and by our clients. Accordingly, Microsoft Excel is more user-friendly and because of its popularity, we can easily look up how to do things in the program online. Google Sheets is a comparable alternative to Microsoft Excel, but because it's cloud-based and we have sensitive data that needs to be protected, we chose against using this software. Finally, a few users (including myself) have access to and utilize IBM's SPSS. For my role, it's a helpful tool to do more rigorous analyses. However, because of its cost and limited functionality as a simple spreadsheet, we only use it for more complex analyses.
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Smartsheet
Jira and Redmine are much more robust and technologically advanced project management solutions. I enjoy using either when managing a very large project. However, I prefer to use Smartsheet for my smaller to medium sized projects. As for Google Drive - I would say that Google sheets and Smartsheet are almost identical in my opinion when it comes to functionality. Personally I prefer to manage smaller projects via Google Drive, but it is a personal preference!
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Contract Terms and Pricing Model
Microsoft
On our purchase, I'd been interrogated about our usage. Our needs are met by Microsoft Dynamics 365, which is simple to use. With so much data and information available, we must ensure that it is presented correctly to managers. Due to a lack of use, we don't have to spend as much money on Salesforce.
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Microsoft
N/A I was not involved in this process.
Read full review
Smartsheet
No answers on this topic
Scalability
Microsoft
No answers on this topic
Microsoft
Each user can use it to whatever level of expertise they have. It remains the same so users can contribute to another's work regardless of whether they have more or less expertise
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Smartsheet
No answers on this topic
Professional Services
Microsoft
My company's preferred program right now is Microsoft Dynamics 365. We use it to keep track of customers and important sales metrics in a streamlined manner. Anyone familiar with CRMs will find the tool extremely useful. Considering that we have a good turnover, this product will be used for its basic segments. As a result, there are few chances of error with Microsoft dynamics because it is so easy to use. Many options for recording data on these leads are available. It meets our needs and pays off.
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Microsoft
No answers on this topic
Smartsheet
No answers on this topic
Return on Investment
Microsoft
  • For those without a centralized, all in one solution for major HR, Finance and other departments, Microsoft Dynamics 365 has vastly improved employee time utilization and profit.
  • Migrating clients from on-premise to the cloud has reaped benefits including better security, no unscheduled downtime and frequent updates to functionality.
  • Those transferring from cheaper solutions have lost money in the aim to be better integrated with other Microsoft products and AI they don't really utilize.
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Microsoft
  • Excel has positively impacted the business as it has increased our efficiency.
  • It also saves us the time that we would have spent on making the calculations that it does for us.
  • Since it works on all devices and is compatible with both Windows and Mac, we do not have to invest in any other alternative.
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Smartsheet
  • This has really opened up collaboration across teams. A lot less working in silos.
  • It hasn't fully replaced any one tool so it means having to go to another place. Hopefully, we can eliminate a tool or two in the next six months.
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