What users are saying about
263 Ratings
199 Ratings
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Score 7.6 out of 100
263 Ratings
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Score 6.3 out of 100

Likelihood to Recommend

Microsoft Dynamics GP

A large company where users have one function- for instance, where someone only receives or works in payables. That minimizes the number of windows they need. A smaller company where one user does multiple functions will require a lot more training and user knowledge to navigate, and it makes it harder to secure users. You also have to understand that GP started life as Great Plains, designed for accountants. The other modules were added on after Microsoft bought Great Plains, which means that modules like Manufacturing are red-headed step children with much smaller support ecosystems. So, if you're starting fresh, you may want to look at something built for the mobile world. D365 and Business Central are a lot more money, buggy, and hard to customize and essentially still vaporware. Microsoft is heavily investing there, leading to the previously mentioned question about the future of GP. If I was starting today I would be hard pressed to justify jumping into GP in a world where Salesforce ties in with so many programs. GP has MRP but it is limited so it's hard to justify a manufacturer starting with GP today.
Michael Bartlett | TrustRadius Reviewer

Zuora

Zuroa is very well-suited for B2B businesses that primarily have a subscription stream of revenue. It is less appropriate for B2C and retail, if you are only selling one-time products or services, this tool would be overkill and confusing instead of helpful. However, if you need to recognize revenue from subscriptions over the service period, Zuora is a lifesaver.
Chloe Sayers | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Microsoft Dynamics GP
8.3
Zuora
Pay calculation
Microsoft Dynamics GP
9.9
Zuora
Benefit plan administration
Microsoft Dynamics GP
7.9
Zuora
Direct deposit files
Microsoft Dynamics GP
7.9
Zuora
Salary revision and increment management
Microsoft Dynamics GP
7.9
Zuora
Reimbursement management
Microsoft Dynamics GP
7.9
Zuora

Customization

Microsoft Dynamics GP
8.4
Zuora
API for custom integration
Microsoft Dynamics GP
8.0
Zuora
Plug-ins
Microsoft Dynamics GP
8.9
Zuora

Security

Microsoft Dynamics GP
9.9
Zuora
Single sign-on capability
Microsoft Dynamics GP
9.9
Zuora
Role-based user permissions
Microsoft Dynamics GP
9.8
Zuora

Reporting & Analytics

Microsoft Dynamics GP
7.1
Zuora
Dashboards
Microsoft Dynamics GP
8.8
Zuora
Standard reports
Microsoft Dynamics GP
8.0
Zuora
Custom reports
Microsoft Dynamics GP
4.5
Zuora

General Ledger and Configurable Accounting

Microsoft Dynamics GP
7.5
Zuora
Accounts payable
Microsoft Dynamics GP
7.2
Zuora
Accounts receivable
Microsoft Dynamics GP
7.2
Zuora
Cash management
Microsoft Dynamics GP
7.7
Zuora
Bank reconciliation
Microsoft Dynamics GP
7.9
Zuora
Expense management
Microsoft Dynamics GP
6.4
Zuora
Time tracking
Microsoft Dynamics GP
5.3
Zuora
Fixed asset management
Microsoft Dynamics GP
7.8
Zuora
Multi-currency support
Microsoft Dynamics GP
7.0
Zuora
Multi-division support
Microsoft Dynamics GP
8.8
Zuora
Regulations compliance
Microsoft Dynamics GP
8.8
Zuora
Electronic tax filing
Microsoft Dynamics GP
8.9
Zuora
Self-service portal
Microsoft Dynamics GP
5.9
Zuora
Global Financial Support
Microsoft Dynamics GP
4.5
Zuora
Primary and Secondary Ledgers
Microsoft Dynamics GP
7.6
Zuora
Intercompany Accounting
Microsoft Dynamics GP
7.6
Zuora
Localizations
Microsoft Dynamics GP
6.0
Zuora
Journals and Reconciliations
Microsoft Dynamics GP
8.6
Zuora
Enterprise Accounting
Microsoft Dynamics GP
8.9
Zuora
Configurable Accounting
Microsoft Dynamics GP
8.9
Zuora
Centralized Rules Framework
Microsoft Dynamics GP
7.9
Zuora
Standardized Processes
Microsoft Dynamics GP
7.9
Zuora

Inventory Management

Microsoft Dynamics GP
7.5
Zuora
Inventory tracking
Microsoft Dynamics GP
7.3
Zuora
Automatic reordering
Microsoft Dynamics GP
7.8
Zuora
Location management
Microsoft Dynamics GP
8.8
Zuora
Manufacturing module
Microsoft Dynamics GP
6.1
Zuora

Order Management

Microsoft Dynamics GP
6.8
Zuora
Pricing
Microsoft Dynamics GP
7.2
Zuora
Order entry
Microsoft Dynamics GP
6.9
Zuora
Credit card processing
Microsoft Dynamics GP
7.0
Zuora
Cost of goods sold
Microsoft Dynamics GP
7.7
Zuora
Order Orchestration
Microsoft Dynamics GP
6.2
Zuora
End-to-end order visibility
Microsoft Dynamics GP
6.4
Zuora
Order exception Resolution
Microsoft Dynamics GP
6.3
Zuora

Pros

Microsoft Dynamics GP

  • User friendly interface
  • Able to be extended into multiple areas of your business
  • One feature we have been using for a few years is EFT for payables - it has significantly reduced the time spent paying vendors and reduced our check printing and mailing costs. It is very easy to setup and use.
Tricia Wolfe Jarvis | TrustRadius Reviewer

Zuora

  • The implementation of Zuora is very helpful. Their interactive training guides are one of the best I've used. It is very thorough and any salesperson can learn how to use it very quickly.
  • Their subscription management offers many ways to sell a subscription. These subscriptions can be evergreen (renewing every month) or termed subscriptions. The subscriptions can be amended to add/remove products very easily.
  • The ability to quickly pass through large amounts of usage data for our clients is allowing us to perform billing in a time-effective manner. Once usage data is loaded, a few clicks and all of the invoices for our client base can be generated. Invoices are clean and detailed which help us maintain a good customer experience even with our somewhat complex billing model. The reporting is extremely helpful in calculating the end of month commissions, recognizing and deferring revenue, and overall bookkeeping.
Anonymous | TrustRadius Reviewer

Cons

Microsoft Dynamics GP

  • With respect to the allocations, once the expense is entered into the allocation account, you lose the ability to run any detail on just the total of the expense. It would be nice if you could run a trial balance on the allocation accounts the same way you can with regular accounts.
  • I've always thought security set up could be a bit simpler. It actually has gotten better through the years. Specifically, with eight separate entities, it would be nice to have a "master" setup where you could call up one group entity, assign the users rights, and then be finished. Currently, whenever I have a new user, I have to call up each individual entity and select all of the features I want the user to have. That means I have to do eight steps for each user.
Candi Southall | TrustRadius Reviewer

Zuora

  • User Interface - Zuora's UI is still a weak point, however, this is negated through the use of its API's. Zuora has done a lot of work in releasing new products to limit its UI experience and the addition of Orders allows for more functionality to reduce the UI issue.
  • Complex system - This is both a pro and a con, but in this instance, it is a con because we may not have taken the time to truly understand the implications of all the options that were available. the Flexibility is great however if you do not take the time to understand the product and what problem you are trying to solve, you can make life difficult for yourself later down the track. Take the time to map out your approach end to end and ensure your assumptions at the start are robust.
  • Reporting - reporting is weak as such we have moved away to our own reporting data warehouse.
Dirk Miller | TrustRadius Reviewer

Likelihood to Renew

Microsoft Dynamics GP

Microsoft Dynamics GP 9.9
Based on 7 answers
Due the economic challenges that Puerto Rico is having, the company has had to merge some companies in order to be more efficient. It has been easy in GP to process those merges, even thought we had to spend days to accomplish that the process was smooth and accurate. In addition we were able to streamline the purchasing and sales process and the organization is confident to keep renewing GP for the future versions.
Anonymous | TrustRadius Reviewer

Zuora

Zuora 8.6
Based on 13 answers
Our business is now, more than ever, focused on our core business rather than homegrown support tools for quoting, contracts, billing, invoicing, payments and the rest of the subscription economy. We evaluated other solutions and found this the best and most viable solution given the strong ties to Salesforce and it's integration. Zuora works, and it works well.
Rob Sherman | TrustRadius Reviewer

Usability

Microsoft Dynamics GP

Microsoft Dynamics GP 7.0
Based on 5 answers
Though it is a basic accounting package, I believe some users do not find the old style menus and navigation options intuitive. There is also a great lack of training resources in the market, so users have to learn the product without guidance a lot, resulting in inefficient workflows and misuse or misunderstanding of many features.
Constance Quigley | TrustRadius Reviewer

Zuora

Zuora 7.6
Based on 17 answers
I had 20+ years of accounting experience before taking on the revenue role. I had several things to [learn] but was able to easily master the software in a matter of weeks. Zuora is our preferred billing platform that we currently use - very efficient and much more automated than our other platform/process.
Cynthia Freeman, CPA | TrustRadius Reviewer

Reliability and Availability

Microsoft Dynamics GP

Microsoft Dynamics GP 10.0
Based on 4 answers
No answer on this topic is available.

Zuora

Zuora 9.3
Based on 4 answers
There have only been a few days/instances in the past 2.5 years of using zuora that I, personally have had issues or been notified of issues relating to Zuora.
Anonymous | TrustRadius Reviewer

Performance

Microsoft Dynamics GP

Microsoft Dynamics GP 7.0
Based on 2 answers
No answer on this topic is available.

Zuora

Zuora 9.7
Based on 6 answers
Zuora does a superb job for all the tasks I use it for. Billing - it is trustworthy and accurate. Customer data- it holds it and keeps past records for even cancelled accounts, and subscription builds - it has the ability to make very difficult subscriptions seem easy.
Anonymous | TrustRadius Reviewer

Support Rating

Microsoft Dynamics GP

Microsoft Dynamics GP 5.0
Based on 7 answers
The rating is directed to the thrid party serive provider that we use. I do not now how good the Microsoft direct support is.
Brad Price | TrustRadius Reviewer

Zuora

Zuora 7.2
Based on 24 answers
A support request is emailed to their support team, then an automated response is sent to you in a couple hours saying "Hey, someone will take a look at your support request soon". Then somewhere around 12-18 hours later, an actual support member responds with "Have you checked out our tutorials? Here's one that sounds like it might help you". I don't want a tutorial given to me that I've already read through that only exists because of the terrible user design of Zuora's user interface
Anonymous | TrustRadius Reviewer

In-Person Training

Microsoft Dynamics GP

No score
No answers yet
No answers on this topic

Zuora

Zuora 9.3
Based on 2 answers
The onsite was so helpful and worth the hours spent. All three people that came to represent Zuora had a lot to offer.
Anonymous | TrustRadius Reviewer

Online Training

Microsoft Dynamics GP

No score
No answers yet
No answers on this topic

Zuora

Zuora 7.0
Based on 2 answers
It was reliable.
RINKU SINGH | TrustRadius Reviewer

Implementation Rating

Microsoft Dynamics GP

Microsoft Dynamics GP 8.2
Based on 6 answers
Basically the challenge with this implementation was the Business Portal, too many errors and even the aplication is up and running the users are still having issues. We will start planning the migraton to GP 2015 soon.
Anonymous | TrustRadius Reviewer

Zuora

Zuora 7.4
Based on 18 answers
I think Zuora did a great job. However, they could have provided more guidance on how to deal with out Payment Gateway and Processor provider, as well as guidance around providing a Mobile Responsive experience for sites using the Zuora HPM.
Sri Rajan | TrustRadius Reviewer

Alternatives Considered

Microsoft Dynamics GP

I come from a strong background of using SAP. SAP doesn't have the flexibility of GP, an example would be SAP doesn't allow core mods, if they catch you, you lose support. Microsoft doesn't really care about mods, but they will be quick to have the vendor you used support your issue if it is caused by those mods. With SAP your company adapts to the software, where with GP you adapt the software to you.
Eric Mereen | TrustRadius Reviewer

Zuora

For matters such as invoicing the customers, Zuora works very well. It automatically sends out invoices to the person of contact for any organization. you can also set a credit card to be charged in the future which is very handy if the customers need quarterly payments. However, the auto-renew function has not been working well as it does not charge the credit card on file. All it does is invoice them.
Anonymous | TrustRadius Reviewer

Scalability

Microsoft Dynamics GP

Microsoft Dynamics GP 9.1
Based on 1 answer
The functionality that GP and related ISV solutions offer and the ease of integration of GP to other systems makes it an extremely scalable solution
Tricia Wolfe Jarvis | TrustRadius Reviewer

Zuora

Zuora 10.0
Based on 2 answers
The product is capable of a lot, small companies and large companies can utilize it with ease
Anonymous | TrustRadius Reviewer

Return on Investment

Microsoft Dynamics GP

  • Microsoft Dynamics GP allows my clients to move from a paper or spreadsheet based company to an integrated, electronic, streamlined business. I love being able to help clients gain efficiencies through the use of Microsoft Dynamics GP.
  • Microsoft Dynamics GP allows for better customer service because everything is at our fingertips. If someone calls questioning an invoice, we can easily look it up. If someone calls stating they paid an invoice with a certain check number, we can quickly run a query to find that particular check number to see where it was applied.
  • Having everything on a single platform provides ease of use for upgrades, backups and end user training. There is only one software to learn!
Melissa Brown | TrustRadius Reviewer

Zuora

  • Positive impact: we're able to invoice our customers timely and correctly.
  • Positive impact: recurring payments are simple and accurate.
  • Negative impact: Zuora and the Customer Management System that my organization use are no longer integrated because of some issues in the past with double billing and things of that nature.
Anonymous | TrustRadius Reviewer

Pricing Details

Microsoft Dynamics GP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Zuora

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Rating Summary

Likelihood to Recommend

Microsoft Dynamics GP
7.8
Zuora
5.5

Likelihood to Renew

Microsoft Dynamics GP
9.9
Zuora
8.6

Usability

Microsoft Dynamics GP
7.0
Zuora
7.6

Reliability and Availability

Microsoft Dynamics GP
10.0
Zuora
9.3

Performance

Microsoft Dynamics GP
7.0
Zuora
9.7

Support Rating

Microsoft Dynamics GP
5.0
Zuora
7.2

In-Person Training

Microsoft Dynamics GP
Zuora
9.3

Online Training

Microsoft Dynamics GP
Zuora
7.0

Implementation Rating

Microsoft Dynamics GP
8.2
Zuora
7.4

Scalability

Microsoft Dynamics GP
9.1
Zuora
10.0

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