Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Remote Desktop Services
Score 7.7 out of 10
N/A
Remote Desktop Services from Microsoft is virtual desktop and remote user session technology.N/A
Webex Meetings
Score 8.7 out of 10
N/A
Webex Meetings is a video conferencing solution powering hybrid work. It enables a seamless collaboration experience and better results with meetings that are designed to give everyone the ability to engage no matter their location, language, or communication style.
$14.50
per month per user
Pricing
Remote Desktop ServicesWebex Meetings
Editions & Modules
No answers on this topic
Webex Meet
$14.50
per month per user
Webex Suite: Meet + Call
$25
per month per user
Enterprise
Contact Sales
Offerings
Pricing Offerings
Remote Desktop ServicesWebex Meetings
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsDiscount available for annual pricing.
More Pricing Information
Community Pulse
Remote Desktop ServicesWebex Meetings
Considered Both Products
Remote Desktop Services

No answer on this topic

Webex Meetings
Chose Webex Meetings
Webex Meetings is much less troublesome and problematic than either GoToMeeting or Zoom. When you purchase a product, you expect it to work as advertised when you need it. I cringe when an outside vendor asks me to join a GoToMeeting, as I know time will be lost when users have …
Features
Remote Desktop ServicesWebex Meetings
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Remote Desktop Services
4.5
5 Ratings
55% below category average
Webex Meetings
-
Ratings
Screen sharing7.85 Ratings00 Ratings
File transfer4.45 Ratings00 Ratings
Instant message1.01 Ratings00 Ratings
Secure remote access with Smart Card authentication6.12 Ratings00 Ratings
Access to sleeping/powered-off computers1.32 Ratings00 Ratings
Over-the-Internet remote session6.05 Ratings00 Ratings
Initiate remote control from mobile3.44 Ratings00 Ratings
Remote management of servers & workstations7.74 Ratings00 Ratings
Remote Active Directory® management8.24 Ratings00 Ratings
Centralized management dashboard2.53 Ratings00 Ratings
Session record2.53 Ratings00 Ratings
Monitoring and Alerts3.43 Ratings00 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Remote Desktop Services
-
Ratings
Webex Meetings
8.6
840 Ratings
8% above category average
High quality audio00 Ratings9.0834 Ratings
High quality video00 Ratings9.0826 Ratings
Low bandwidth requirements00 Ratings8.0795 Ratings
Mobile support00 Ratings8.5758 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Remote Desktop Services
-
Ratings
Webex Meetings
8.5
826 Ratings
7% above category average
Desktop sharing00 Ratings8.8824 Ratings
Whiteboards00 Ratings8.2718 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Remote Desktop Services
-
Ratings
Webex Meetings
8.6
834 Ratings
5% above category average
Calendar integration00 Ratings8.6791 Ratings
Meeting initiation00 Ratings8.5820 Ratings
Integrates with social media00 Ratings8.4347 Ratings
Record meetings / events00 Ratings8.9778 Ratings
Slideshows00 Ratings8.7704 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Remote Desktop Services
-
Ratings
Webex Meetings
8.7
789 Ratings
8% above category average
Live chat00 Ratings8.8767 Ratings
Audience polling00 Ratings8.9679 Ratings
Q&A00 Ratings8.5688 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Remote Desktop Services
-
Ratings
Webex Meetings
8.8
783 Ratings
9% above category average
User authentication00 Ratings8.8736 Ratings
Participant roles & permissions00 Ratings8.8762 Ratings
Confidential attendee list00 Ratings8.9471 Ratings
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Remote Desktop Manager
Remote Desktop Manager
Score 9.5 out of 10
JioMeet
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Score 9.8 out of 10
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Score 9.5 out of 10
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Score 8.5 out of 10
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User Ratings
Remote Desktop ServicesWebex Meetings
Likelihood to Recommend
7.6
(19 ratings)
8.8
(842 ratings)
Likelihood to Renew
6.0
(1 ratings)
8.0
(56 ratings)
Usability
7.1
(4 ratings)
7.5
(110 ratings)
Availability
-
(0 ratings)
7.4
(438 ratings)
Performance
5.0
(1 ratings)
9.6
(413 ratings)
Support Rating
3.0
(1 ratings)
9.3
(113 ratings)
In-Person Training
-
(0 ratings)
8.8
(6 ratings)
Online Training
-
(0 ratings)
8.5
(6 ratings)
Implementation Rating
-
(0 ratings)
9.2
(19 ratings)
Configurability
-
(0 ratings)
8.8
(12 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
7.3
(10 ratings)
Ease of integration
5.0
(1 ratings)
9.7
(8 ratings)
Product Scalability
-
(0 ratings)
9.6
(409 ratings)
Professional Services
-
(0 ratings)
8.9
(9 ratings)
Vendor post-sale
-
(0 ratings)
9.3
(10 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(11 ratings)
User Testimonials
Remote Desktop ServicesWebex Meetings
Likelihood to Recommend
Microsoft
This is well-suited if you need to log in to a remote machine on occasion to make updates or change configurations. It is also good for a production environment or for environments where people need to log in to use common applications, so you don't need to install the application on each individual client.
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Cisco
The first reason is the ease of use and availability, which makes WebEx work for all. The quality of audio and video is adorable. As a business development associate, I must make an impression on the other side, and WebEx helps me make first impressions. A few features are complex for new users but can be resolved.
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Pros
Microsoft
  • When you connect with RDS, everything looks and feels (and is) exactly like you're sitting at that desktop. This is great for us and for users.
  • You can sign in with RDS and the desktop will be the same as when you left it (if you choose to set it up that way).
  • Although they take some setup, RemoteApps are a very handy way to let users access a program without requiring them to actually connect to a remote desktop on the server.
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Cisco
  • Anywhere at anytime virtual meetings and conferences.
  • Secure collaboration end-to-end.
  • Webex Assistant, I like this feature every much.
  • Customizable layouts as needs arise.
  • Great User Interface (UI).
  • Historical capture of meetings.
  • The shape and gesture recognition features using AI.
  • Note-taking.
  • Close Captioning in various languages.
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Cons
Microsoft
  • Remote Desktop Services currently does not support multiple monitors on the terminal server. Unlike other applications such as Teamviewer, there's no feature to toggle between multiple screens even if they were connected to the terminal server.
  • Remote Desktop Services should provide an option to scale up or down the screen size after a connection is established. Currently you can only adjust the screen size prior to a connection is established. So you'll have to take a best guess at what display screen resolution will fit best on your screen.
  • Remote Desktop Services should offer some kind of menu to send special key strokes like Ctrl+Alt+Del to the terminal server. Currently the substitute for that particular combination is Ctrl+Alt+End. But I have yet to discover a replacement for other combination keystrokes such as Alt+PrintScrn.
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Cisco
  • Only a few options are there for non-verbal feedback like hand raising or emoji reactions. They should work on it as expressing understanding or agreement would help collaborate with the cross-functional teams.
  • More options for creating custom workflows and integrations with internal tools would be helpful and the whiteboard also looks basic compared to other similar tools. I think, adding features like sticky notes and freehand drawing would be a great boost.
  • The mobile app is functional but I find it less intuitive and feature-rich compared to the desktop version. Should have parity in features and a more user-friendly interface will become more helpful for mobile users like me who sometimes conduct or attend meetings on the go.
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Likelihood to Renew
Microsoft
No answers on this topic
Cisco
Because Webex Meetings is known for its consistent performance, with high quality audio and video that works well even in low bandwidth situations. This makes it a dependable tool for both small and large meetings without worrying about technical glitches. Also, the platform is easy to navigate, both for meeting hosts and participants. Features like screen sharing, chat, and breakout rooms are intuitive
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Usability
Microsoft
The initial setup for Remote Desktop Services is complex, and licensing is costly. Each user connects to their virtual desktop hosted by a single server or group of servers, so a change or issue with servers quickly impacts every single user at the same time. Aside from that, users appreciate seeing their same personal desktop from any device or geographical location.
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Cisco
Webex Meetings does not provide enough audio feedback for users with visual disabilities to properly navigate the tool. Students, faculty, and staff who are blind or have low vision may not be able to use Webex Meetings. Users with motor disabilities that navigate via keyboard, may not be able to navigate the web conferencing session enough to participate fully.
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Reliability and Availability
Microsoft
No answers on this topic
Cisco
So personally I have never faced any kind of meeting unavailability issue while scandaling meeting with WebEx the bandwidth is really good and in terms of application performance the same is my opinion what I mentioned for availability it is good and the objective of communication is quite fruitfully achieved with a simple and effective product like WebEx which is often bundled with the purchase of course which is which we have at our company and great discount is being offered so it is easy on our pocket. I really don't have any specific errors which have faced I should mention over here the operation or application uses is quite smooth.
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Performance
Microsoft
There are some third party tools available that allow you to manage multiple connections.
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Cisco
We use browsers to join Webex Meetings and it is very good no issue also appears from Webex APP is very organized and does not consume more resources of PC so no issues appeared. We join audio and video in many ways, all of which are good. We integrated it with active Microsoft Exchange with easy deployment.
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Support Rating
Microsoft
As with any Microsoft Server product, support for Remote Desktop Services requires a paid support package. These are license-based and very costly, on top of the already costly product licensing. Microsoft's licensing is complicated to begin with, so setting up licensing alone essentially requires a licensing expert's counsel. There is community documentation and support available on Microsoft websites, as well as community websites.
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Cisco
The support cases can be opened instantly. The support engineers can support you via Telephone, E-Mail, WebEx Meetings, and My favorite WebEx application.24X7 Availability of the engineers. Step-by-step guidance is available by an engineer. https://help.webex.com/ - Great Site for instant FAQ's. https://status.webex.com/ - Is helpful to identify the updated schedule of WebEx or to know the server status of WebEx services.
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In-Person Training
Microsoft
No answers on this topic
Cisco
It was straight to the point and very informative. effective training often includes clear explanations, hands-on practice opportunities, time for questions and answers, real-world examples, and follow-up support. If you're trying to assess the quality of a specific training session, you might consider these factors. For organizations looking to assess the quality of their in-person training, it's best to solicit feedback directly from the participants. This can be done through anonymous surveys or feedback sessions, enabling the organization to gather firsthand information and improve future training sessions accordingly.
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Online Training
Microsoft
No answers on this topic
Cisco
It was very interactive and well explained. The trainor is very much knowledgeable of the product. He was able to answer all of our inquiries in a timely and professional manner. There were lots of exercises done during the duration of the training to ensure that we have a better view on what to expect from the product.
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Implementation Rating
Microsoft
No answers on this topic
Cisco
That we needed complex implementation that we didn't get tells me 2 things: 1) the product was not designed in a way that "just worked" like some of its peers (Zoom / BlueJeans) and 2) had our company defined actual user needs and validated / verified that they had bought something that matched those, we would have pursued features / designs more closely aligned with what the product actually does: screen share, sometimes video, definitely VOIP audio (always an option regardless of license), and easy recording and retrieval of meetings.
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Alternatives Considered
Microsoft
We selected Remote Desktop Services based upon price alone. Other solutions on the market are significantly more expensive, but if your company can foot the bill you should seriously consider products that have been on the market for longer. The lack of an ability to easily upgrade farm servers has been a challenge for us - although it is still faster than updating an application on 2000+ machines. The lack of a centralized management console in 2008 R2 is also challenging, but you get by with the tools available to you. If you don't have the money to spend on Citrix or VMWare Horizon, Remote Desktop Services is a decent replacement.
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Cisco
The ability to transfer multimedia files directly into the platform and a very robust free plan helped me make the decision to try out Webex Meetings. Easy to set up in a company environment and accessible once the learning curve and sign up process are complete. In-platform web navigating is also a nice feature when onboarding new staff or doing market research.
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Contract Terms and Pricing Model
Microsoft
No answers on this topic
Cisco
We use the free version of Webex Meetings to allow us to connect with suppliers/vendors that demand Webex Meetings be used for collaboration.
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Scalability
Microsoft
No answers on this topic
Cisco
I work for a Fortune 500 company with many employees so I can testify to its usability for large corporations. In addition, I use the software within my small team of sales reps so it is always usable on a small scale as well. In my eyes, this tool is scalable for businesses of all sizes without any hiccups or issues.
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Professional Services
Microsoft
No answers on this topic
Cisco
It is a user friendly application. We have had no adoption problems within the company.
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Return on Investment
Microsoft
  • Allowed remote users access from home
  • Shared file access for multipolar users from a centralized location
  • Cost to add additional users when maxed out
  • Purchase multiple licenses for programs to run in virtual machines. Or unable to run on a virtual machine
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Cisco
  • The costly nature of individual accounts across multiple schools made it difficult to maintain the budget when our student population grew exponentially.
  • Often communicated to clients and stakeholders that we were a trustworthy and elevated provider.
  • Limited engagement and interactive features with students often contributed to complaints around student engagement and buy-in.
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ScreenShots