What users are saying about

Miro vs MURAL (formerly Mural.ly)

Miro
18 Ratings
MURAL (formerly Mural.ly)
9 Ratings

Miro

18 Ratings
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Score 9 out of 100

Based on 18 reviews and ratings

MURAL (formerly Mural.ly)

9 Ratings
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Score 9.4 out of 100

Based on 9 reviews and ratings

Likelihood to Recommend

Miro

Miro is well suited for scrappy collaborative exercises like affinity mapping where the relative spatial relationships are more important and visual design is less so. The sticky notes features are easy to use and can quickly capture a lot of information. Miro is less well suited for designing user journey maps or other diagrams you want to look nice because the design capabilities are more limited. It does offer templates which can be easy to work with but more difficult to customize.

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Anonymous | TrustRadius Reviewer
Verified User
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MURAL (formerly Mural.ly)

It's great when you need to drive real decision making and action; the voting tool is particularly useful in this regard. It's a great tool to use when you want to hear all voices, and not just from the loudest individuals. I've used Mural extensively over the last two years, and I've developed an online course in how to use the tool. I've run hundreds of participative workshops with it too, it's my 'go to' for running engaging remote workshops.

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Faye Sadler-Clark | TrustRadius Reviewer
Faye Sadler-Clark
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Pros

Miro

  • Built-in video chat.
  • Limitless whiteboard with frames to enable easy navigation.
  • Organizer tools allowing me to bring collaborators to my cursor or look at my view.
  • Ability to invite people from outside my organization.
  • Quick orientation before people can effectively interact.
  • Customizable controls for mouse or trackpad.

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Scott Groff, CTP | TrustRadius Reviewer
Scott Groff, CTP
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MURAL (formerly Mural.ly)

  • It allows you to build from independent work to group exercises and discussions and using brainstorming and the voting tool to drive decision making and action.
  • It has functionality that allows you to bring your audience to different areas of the whiteboard using the 'summon everyone' function, and move between delivering material with 'presentation mode' and interactive exercises where students contribute ideas or suggestions.
  • It offers an interactive and engaging platform for collaboration and costs can be kept low because people can join sessions as visitors.

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Faye Sadler-Clark | TrustRadius Reviewer
Faye Sadler-Clark
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Cons

Miro

  • I also have a personal account. I'd like to be able to toggle between the two without having to log out.
  • When adding text into a shape, it doesn't seem possible to change the font size of one part without changing all of it. For example, if I want to create a title and make the font bigger, I can't do that.

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Ben McEwing | TrustRadius Reviewer
Ben McEwing
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MURAL (formerly Mural.ly)

  • The only thing that used to bug me about Mural was the fact that you couldn’t identify participants who joined as visitors (one time collaborators appear as anonymous animals). I noticed recently that visitors can now add their name which is really useful. I expect this change came from Mural user feedback, they do seem to develop the features over time.
  • Sometimes participants can't see images that you add to the whiteboard. There's a way around it but it's a little frustrating and I'm not sure why it happens.

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Faye Sadler-Clark | TrustRadius Reviewer
Faye Sadler-Clark
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Usability

Miro

Miro 8.7
Based on 3 answers
It's intuitive for the most part but some elements are a little clunky to work with. Particularly, resizing text, aligning boxes, and spacing things out evenly can be challenging without alignment and measurement functionalities. The tool is probably designed for more scrappy, rapid mapping rather than polished, final deliverables, so the usability for that use case is pretty good.

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Anonymous | TrustRadius Reviewer
Verified User
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MURAL (formerly Mural.ly)

No score
No answers yet
No answers on this topic

Support Rating

Miro

Miro 9.0
Based on 2 answers
I have not yet had to engage support live. I have found every answer I needed by tapping the extensive knowledge base. I think they are taking the right approach in allowing me to self serve when I need some info. I will update my review if and when I need to tap a live representative.

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Scott Groff, CTP | TrustRadius Reviewer
Scott Groff, CTP
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MURAL (formerly Mural.ly)

MURAL (formerly Mural.ly) 9.0
Based on 1 answer
Chat support tends to get back to you within a few hours and are always helpful.

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Faye Sadler-Clark | TrustRadius Reviewer
Faye Sadler-Clark
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Alternatives Considered

Miro

Miro feels more intuitive than InVision. I think of the two as Apple (Miro) and Android (InVision). Both are very good products and you can ultimately do what you need to with them, but Miro has that X-Factor where everything "just works". I was invited to a board, having never even heard of Miro. I was using it pretty adeptly within a few minutes because everything I wanted to do, I could. And everything I expected to find on the board in a certain location was right there. And the best thing is it's not "over-designed". It doesn't have 5 million features that make it bloated and slow. They've found the balance of function and form. That's the sign of a well made product

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Ben McEwing | TrustRadius Reviewer
Ben McEwing
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MURAL (formerly Mural.ly)

No answers on this topic

Return on Investment

Miro

  • Helps us map our understanding of users
  • Helps us workshop and get ideas our for quarterly planning

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Anonymous | TrustRadius Reviewer
Verified User
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MURAL (formerly Mural.ly)

  • Mural supports my company to support our clients who are geographically dispersed. It has been key to delivering some client projects.

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Faye Sadler-Clark | TrustRadius Reviewer
Faye Sadler-Clark
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Pricing Details

Miro

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Miro Editions & Modules

—
Additional Pricing Details
—

MURAL (formerly Mural.ly)

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

MURAL (formerly Mural.ly) Editions & Modules

Edition
Starter$121
Plus$201
EnterpriseContact sales team
  1. per month
Additional Pricing Details
Plans are billed annually.

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