What users are saying about
18 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 18 reviews and ratings
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 9.4 out of 100
Based on 9 reviews and ratings
Likelihood to Recommend
Miro
Miro is well suited for scrappy collaborative exercises like affinity mapping where the relative spatial relationships are more important and visual design is less so. The sticky notes features are easy to use and can quickly capture a lot of information. Miro is less well suited for designing user journey maps or other diagrams you want to look nice because the design capabilities are more limited. It does offer templates which can be easy to work with but more difficult to customize.

Verified User
Contributor in Research & Development
Information Technology & Services Company, 5001-10,000 employeesMURAL (formerly Mural.ly)
It's great when you need to drive real decision making and action; the voting tool is particularly useful in this regard. It's a great tool to use when you want to hear all voices, and not just from the loudest individuals. I've used Mural extensively over the last two years, and I've developed an online course in how to use the tool. I've run hundreds of participative workshops with it too, it's my 'go to' for running engaging remote workshops.
Principal Consultant
Gobeyond PartnersManagement Consulting, 201-500 employees
Pros
Miro
- Built-in video chat.
- Limitless whiteboard with frames to enable easy navigation.
- Organizer tools allowing me to bring collaborators to my cursor or look at my view.
- Ability to invite people from outside my organization.
- Quick orientation before people can effectively interact.
- Customizable controls for mouse or trackpad.
Director Of Training
Trimble TransportationTransportation/Trucking/Railroad, 1001-5000 employees
MURAL (formerly Mural.ly)
- It allows you to build from independent work to group exercises and discussions and using brainstorming and the voting tool to drive decision making and action.
- It has functionality that allows you to bring your audience to different areas of the whiteboard using the 'summon everyone' function, and move between delivering material with 'presentation mode' and interactive exercises where students contribute ideas or suggestions.
- It offers an interactive and engaging platform for collaboration and costs can be kept low because people can join sessions as visitors.
Principal Consultant
Gobeyond PartnersManagement Consulting, 201-500 employees
Cons
Miro
- I also have a personal account. I'd like to be able to toggle between the two without having to log out.
- When adding text into a shape, it doesn't seem possible to change the font size of one part without changing all of it. For example, if I want to create a title and make the font bigger, I can't do that.
Communications Consultant
Silverstone EdgeManagement Consulting, 1-10 employees
MURAL (formerly Mural.ly)
- The only thing that used to bug me about Mural was the fact that you couldn’t identify participants who joined as visitors (one time collaborators appear as anonymous animals). I noticed recently that visitors can now add their name which is really useful. I expect this change came from Mural user feedback, they do seem to develop the features over time.
- Sometimes participants can't see images that you add to the whiteboard. There's a way around it but it's a little frustrating and I'm not sure why it happens.
Principal Consultant
Gobeyond PartnersManagement Consulting, 201-500 employees
Usability
Miro
Miro 8.7
Based on 3 answers
It's intuitive for the most part but some elements are a little clunky to work with. Particularly, resizing text, aligning boxes, and spacing things out evenly can be challenging without alignment and measurement functionalities. The tool is probably designed for more scrappy, rapid mapping rather than polished, final deliverables, so the usability for that use case is pretty good.

Verified User
Contributor in Research & Development
Information Technology & Services Company, 5001-10,000 employeesMURAL (formerly Mural.ly)
No score
No answers yet
No answers on this topic
Support Rating
Miro
Miro 9.0
Based on 2 answers
I have not yet had to engage support live. I have found every answer I needed by tapping the extensive knowledge base. I think they are taking the right approach in allowing me to self serve when I need some info. I will update my review if and when I need to tap a live representative.
Director Of Training
Trimble TransportationTransportation/Trucking/Railroad, 1001-5000 employees
MURAL (formerly Mural.ly)
MURAL (formerly Mural.ly) 9.0
Based on 1 answer
Chat support tends to get back to you within a few hours and are always helpful.
Principal Consultant
Gobeyond PartnersManagement Consulting, 201-500 employees
Alternatives Considered
Miro
Miro feels more intuitive than InVision. I think of the two as Apple (Miro) and Android (InVision). Both are very good products and you can ultimately do what you need to with them, but Miro has that X-Factor where everything "just works". I was invited to a board, having never even heard of Miro. I was using it pretty adeptly within a few minutes because everything I wanted to do, I could. And everything I expected to find on the board in a certain location was right there. And the best thing is it's not "over-designed". It doesn't have 5 million features that make it bloated and slow. They've found the balance of function and form. That's the sign of a well made product
Communications Consultant
Silverstone EdgeManagement Consulting, 1-10 employees
MURAL (formerly Mural.ly)
No answers on this topic
Return on Investment
Miro
- Helps us map our understanding of users
- Helps us workshop and get ideas our for quarterly planning

Verified User
Contributor in Research & Development
Information Technology & Services Company, 5001-10,000 employeesMURAL (formerly Mural.ly)
- Mural supports my company to support our clients who are geographically dispersed. It has been key to delivering some client projects.
Principal Consultant
Gobeyond PartnersManagement Consulting, 201-500 employees
Pricing Details
Miro
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Miro Editions & Modules
—
Additional Pricing Details
—MURAL (formerly Mural.ly)
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
MURAL (formerly Mural.ly) Editions & Modules
Edition
Starter | $121 |
---|---|
Plus | $201 |
Enterprise | Contact sales team |
- per month