What users are saying about
83 Ratings
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Top Rated
265 Ratings
83 Ratings
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Score 7.8 out of 100

New Relic

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Top Rated
265 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Attribute Ratings

  • N-able RMM is rated higher in 1 area: Usability
  • New Relic is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

6.4

N-able RMM

64%
28 Ratings
8.5

New Relic

85%
113 Ratings

Likelihood to Renew

N-able RMM

N/A
0 Ratings
7.7

New Relic

77%
10 Ratings

Usability

9.4

N-able RMM

94%
2 Ratings
5.2

New Relic

52%
5 Ratings

Availability

N-able RMM

N/A
0 Ratings
10.0

New Relic

100%
2 Ratings

Performance

N-able RMM

N/A
0 Ratings
8.0

New Relic

80%
2 Ratings

Support Rating

7.2

N-able RMM

72%
2 Ratings
7.4

New Relic

74%
7 Ratings

Implementation Rating

N-able RMM

N/A
0 Ratings
5.8

New Relic

58%
9 Ratings

Configurability

N-able RMM

N/A
0 Ratings
8.0

New Relic

80%
2 Ratings

Ease of integration

N-able RMM

N/A
0 Ratings
9.0

New Relic

90%
1 Rating

Product Scalability

N-able RMM

N/A
0 Ratings
8.0

New Relic

80%
1 Rating

Vendor post-sale

N-able RMM

N/A
0 Ratings
9.0

New Relic

90%
1 Rating

Vendor pre-sale

N-able RMM

N/A
0 Ratings
10.0

New Relic

100%
1 Rating

Likelihood to Recommend

N-able

SolarWinds patch management has had issues over the years. Sometimes requiring manual intervention to get resolved. The UI [with N-able RMM (formerly Solarwinds RMM)] makes it easy to see status of systems and identify any alerts easily. Remotely monitoring the status of servers/computers. Managing the systems, patching, systems maintenance and remote support.
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New Relic

New Relic has been an integral part of suiting all our monitoring requirements. With New Relic, we have been able to monitor all the servers in our environment, which consist of both windows and Linux machines. New relic has been playing a very vital role in getting our AWS instances under monitoring as well for the likes of AWS FSx, S3, Storage gateway, etc. While there is a wide range of usability of New Relic, we do have a lot of on-prem storage devices that don't allow any external software to be installed; hence we are not able to use New relic for monitoring them.
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Pros

N-able

  • It provides fantastic remote access capabilities. The Take Control tool gives us a robust platform that is capable of remote controlling almost any endpoint we need to and the chat, file transfer, and screen recording tools are all exceptionally useful.
  • SolarWinds RMM is particularly useful as a single pane of glass solution that allows us to monitor and manage thousands of endpoints across dozens of different clients. It does a solid job of allowing us to sort, organize, and filter based off of who and what we want to see at any given time.
  • Due to its client based nature, the platform excels at in-depth monitoring of services, event logs, and the functionality of systems with custom script checks.
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New Relic

  • Monitor traffic rates and server usage on real time
  • Helps engineers to dive deep into an issue and guides them to the root cause
  • Provides high-level system health status of different components (ie. Server capacity, RPM, page load time, error rate..)
  • Near real time reporting
  • Links with deployment so easy to understand if an issue has occurred after a particular release
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Cons

N-able

  • UI speed and threading across multiple windows (1 window refreshing, causes all refreshes to hang).
  • Load times in certain menus, regardless of server specs.
  • Integration with 3rd party applications.
  • Speed of dev team response in regards to existing features malfunctioning, or major bugs that Solarwinds does not consider major.
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New Relic

  • Finer control on what metrics are sent to New Relic Platform to control the costs as it has pricing based on GB of metrics ingested.
  • UX/UI could be improved as some pages are a bit slow or difficult to view though it provides good information to act upon.
  • Have the option to choose a Cloud provider to keep data within the country and also restrict access based on IP address so that we could control New Relic console access.
Read full review

Pricing Details

N-able RMM

Starting Price

Editions & Modules

N-able RMM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    New Relic

    Starting Price

    $0

    Editions & Modules

    New Relic editions and modules pricing
    EditionModules
    Standard991
    ProContact sales team2
    EnterpriseContact sales team3
    Telemetry Data Platform0.254
    Incident Intelligence0.505
    Free (Forever)06

    Footnotes

    1. per month per full user (after first free full user - unlimited free basic users)
    2. none
    3. none
    4. per month per extra GB data ingest (after first free 100GB per month)
    5. per month per event (after first 1000 free events per month)
    6. No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Likelihood to Renew

    N-able

    No answers on this topic

    New Relic

    I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
    Read full review

    Usability

    N-able

    The interface is easy to navigate. Setting up policies is straight forward. The antivirus and web filter are simple and exceptions are easy to make. Upgrading the agent is made simple and creating scripts is made fool proof. (Well, almost)
    Read full review

    New Relic

    As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.
    Read full review

    Reliability and Availability

    N-able

    No answers on this topic

    New Relic

    we have never had any down time issues!!!
    Read full review

    Performance

    N-able

    No answers on this topic

    New Relic

    there are times where browser cache will cause issues that require you to clear your browser before continuing.
    Read full review

    Support Rating

    N-able

    The ease of use, full functionality, reliability and excellent support.[N-able RMM (formerly Solarwinds RMM)] gives users a full suite of tools with a single installable file. Unlike standard tools, you don't have to install several different executables to be able to have fully protected end points.
    Read full review

    New Relic

    There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
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    Implementation Rating

    N-able

    No answers on this topic

    New Relic

    The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
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    Alternatives Considered

    N-able

    SolarWinds definitely is the the most ready out of the box as far as getting is up and running and you can start using it where other system go from need ing a little setup like importing MIBS to completely needing to configure the system. As far a performance once things are up and working I feel they all do a good job at basic monitoring and management. The difference is that SolarWinds does a good job at having things templated but allows you to customize some attributes. If you are want to make major customization for alerts and monitoring and other things SolarWinds is not the best option. But, then again, you will not need a team just to manage the system.
    Read full review

    New Relic

    New Relic has a native integration with the IaaS service that the company utilizes which made it very easy to set up, integrate, and it also has consolidated billing with that IaaS service which is a big plus for the organization. After evaluating, I also thought it had the strongest APM capabilities compared to its competition.
    Read full review

    Scalability

    N-able

    No answers on this topic

    New Relic

    It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
    Read full review

    Return on Investment

    N-able

    • The ROI is immediate for us. The advanced alerting alone makes this product an ace in our bag. The confidence you have in your network is wonderful.
    • Another big ROI we get from the advanced alerting is the peace of mind that our engineers feel. We are a 24/7 shop, so being on-call goes from being hectic to extremely manageable.
    • The only negative I can honestly say is when the time comes to patch the product. Micro-patches are easy enough, but jumping versions can be a bit taxing.
    Read full review

    New Relic

    • Gives us great visibility into what our services are doing at all times.
    • Alerts us quickly when there is a problem so we can address it with alacrity.
    • Gives us extremely customizable options in regards to how we want to track, store, and materialize our data.
    Read full review

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