What users are saying about
145 Ratings
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Top Rated
239 Ratings
145 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

TrustRadius for Vendors

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
239 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Likelihood to Recommend

NetBase Quid

In my use of [NetBase] Quid, I found the tool particularly suitable for curating pertinent content. It allowed me to develop more comprehensive analysis at a larger scale, all while substantially reducing the amount of research time needed. It is also a plus that [NetBase] Quid is delivered as a web app. I did some of my [NetBase] Quid work on a low-end Chromebook without issues.
Anonymous | TrustRadius Reviewer

TrustRadius for Vendors

I've recommended TrustRadius to other marketing colleagues who focus on other products. Their concerns are if enterprise prospects use TrustRadius more, or if they prefer G2, Capterra/Gartner, etc. I don't know the answer to that question, but I'd assume the TrustRadius sales team would have the data to show the demographics of their users.Our struggle is this product serves millions of consumers and SMB's, while the Enterprise version serves a much smaller number of customers. To collect reviews, we send out thousands of email requests to get a relatively small number of reviews, even with incentives. It's not as easy to do so with Enterprise customers, especially since our sales team does not have direct relationships with end users of the product.
Benjamin Liu | TrustRadius Reviewer

Pros

NetBase Quid

  • Their NLP is very strong with the ability to distinguish subject in sentences and then apply analysis based on either the subject or sentence. Competitors lack strong NLP and often have lower degrees of accuracy.
  • The platform is highly flexible with dozens of ways to filter and cut the data. It is great for an analyst that really wants to deep dive into the data. However, the analysis done automatically by NetBase is also strong enough that less experienced users would still be able to gain insight with ease.
  • The customizable dashboards are perfect for client reporting and drastically reduce the amount of time spent preparing recurring reports and decks. These are also very flexible depending on reporting needs.
Anonymous | TrustRadius Reviewer

TrustRadius for Vendors

  • Reviews and ratings are based on comprehensive questionnaires.
  • Reviewers are encouraged to include both pros and cons.
  • The TrustRadius team was able to accommodate the depth and breadth of the capabilities across our technology platform.
  • Syndicating the reviews through our website was a relatively straightforward process.
  • The embedded analytics in the TrustRadius portal allow for meaningful analysis of the information captured.
  • Our Customer Success Manager, Merrell Ligons, represents what every CSM should be. He listens well; he's taken the time to understand our business and our priorities; he's proactive and always follows up; he understands the value of the TR platform and how it can help our business; he's a strong communicator; and he's one of the most approachable, genuine and likable professionals I have ever worked with in a CS role.
Mauricio Barberi | TrustRadius Reviewer

Cons

NetBase Quid

  • Dashboards can only currently be exported as PDFs. It would be helpful to have a more read/writable format (eg. PPT) that enables us to combine Netbase's outputs with other sources, or to make them more consistent with our own branding (colours, fonts etc.)
  • The business model revolves around a limited number of login seats. I would like to be able to roll out the tool to make it available/accessible to more people in the business, but the pricing model makes this impractical/uneconomical.
  • Logging out users after a period of inactivity can be frustrating when multitasking/task switching and unsaved work is lost.
  • While Netbase's focus on language processing is its key strength, additional functionality around social analysis (eg. people who follow a brand account, users who talk about X are also likely to talk about Y) is somewhat limited.
Scott Thompson | TrustRadius Reviewer

TrustRadius for Vendors

  • Running email campaigns to source reviews has been great, but it would be awesome if my customer success rep gave me more suggestions of ways to source reviews. They do advise that we source reviews through our marketing newsletter and other client portals, but it'd be a huge plus if they helped us think of more creative ways to source reviews.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

NetBase Quid

NetBase Quid 8.1
Based on 88 answers
We've had a good experience using the tool and have invested quite a bit of time training the internal team on how to get the most benefit out of it. There would need to be a compelling reason or business case to port over all of our existing topics and tool know-how to another platform.
Alisa Abrams | TrustRadius Reviewer

TrustRadius for Vendors

TrustRadius for Vendors 8.3
Based on 11 answers
We definitely see the value in peer review platforms like TrustRadius. Being able to hear from our customers and partners and share that information across the organization is very important to WatchGuard. I really see working with TrustRadius as a partnership that has been beneficial for both organizations and is continuing to prove very successful
Alexandra McWethy | TrustRadius Reviewer

Usability

NetBase Quid

NetBase Quid 9.0
Based on 13 answers
Very simple to use, quick to pick up on the key principles, and a task-centric design (ie. Topics to set up what you want to analyze, Analysis to do the exploration/analysis, and Dashboards to pull results and findings together to generate reports.) All intuitive, drag & drop etc.
Scott Thompson | TrustRadius Reviewer

TrustRadius for Vendors

TrustRadius for Vendors 7.6
Based on 14 answers
It was easy to integrate, pull data and reports from, and really easy to customize the design to fit the branding of our site. I found it easy to show other team members how to use. Our whole team was able to get around the system to fit their different needs
Meredith Lea Barber | TrustRadius Reviewer

Performance

NetBase Quid

NetBase Quid 9.5
Based on 12 answers
NetBase constantly updates the platform with features. The platforms ability to analyze complex social listening topics is exceptional. Its fast and gives you the ability to create standardized reports for a quick topic analysis. Additionally, the standard overview tab provides the topic at a glance and assists in quickly identifying areas to further analyze. Great product with excellent support behind it!
Ted Tagalakis | TrustRadius Reviewer

TrustRadius for Vendors

No score
No answers yet
No answers on this topic

Support Rating

NetBase Quid

NetBase Quid 9.1
Based on 22 answers
Our support contact is always available and will spend all of the time required to make sure our questions are answered.
Anonymous | TrustRadius Reviewer

TrustRadius for Vendors

TrustRadius for Vendors 7.9
Based on 33 answers
Everyone on my team who works with TrustRadius has consistently reported great support. The team is easy to work with, and really seems to care about the success of our business. Every once in a while someone from our TrustRadius team forwards one of our reviews to us just to make sure we saw it and recognized that it was a particularly great one. I just love this level of attention with their standard support program.
Stacy Nawrocki | TrustRadius Reviewer

Implementation Rating

NetBase Quid

NetBase Quid 9.6
Based on 8 answers
We had an internal implementation meeting with the NetBase team as well as a business seat implementation for one of our clients. I would highly recommend having all stakeholders attend an implementation meeting as they can understand the power of this platform.
Ted Tagalakis | TrustRadius Reviewer

TrustRadius for Vendors

TrustRadius for Vendors 8.9
Based on 8 answers
My only key insight is to make sure that you remember the TrustRadius team is your partner, not your enemy! They are there to help ensure the success within your organization and will do everything they can to help you meet your goals.
Tami Andrews | TrustRadius Reviewer

Alternatives Considered

NetBase Quid

Meltwater took too long to load whenever you had to change keywords, their customer service was not very responsive, and their interface was not very customizeable. We decided to search for a new software company and we invited many companies to present. We selected Netbase after a free trial for reasons stated earlier.
Melissa Schwartz | TrustRadius Reviewer

TrustRadius for Vendors

No answers on this topic

Return on Investment

NetBase Quid

  • Positive - NetBase allows us to quickly gather a high level over view of a topic, which helps for new business pitch and being able to inform the account teams of basic information.
  • Negative - We have to use other tools to gather news, which affects our budget.
Scott Reitzel | TrustRadius Reviewer

TrustRadius for Vendors

  • With TrustRadius, we achieved 3x the number of customer reviews at six events across three continents.
  • With TrustRadius, we created customer assets within 2-3 days, if not in a shorter time frame than it would normally take with 2-3 review cycles over the course of many months until the customer approves it. Sometimes due to external factors, this doesn't happen, so there's a loss of time, money, and effort.
  • With TrustRadius, we obtained a new source for generating a pipeline for marketing and sales assets, analyst-related activities, and other advocacy opportunities for customers.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

NetBase Quid

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

TrustRadius for Vendors

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

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