Netchex vs QuickBooks Online | TrustRadius

What users are saying about

Score 8.9 out of 10

Based on 14 reviews and ratings

Score 8.2 out of 10

Based on 1211 reviews and ratings

Feature Rating Comparison

Netchex

QuickBooks Online

Pay calculation

Support for external payroll vendors

Off-cycle/On-Demand payment

Benefit plan administration

Direct deposit files

Salary revision and increment management

Reimbursement management

Netchex

QuickBooks Online

API for custom integration

Plug-ins

Netchex

QuickBooks Online

Single sign-on capability

Role-based user permissions

Netchex

QuickBooks Online

Dashboards

Standard reports

Custom reports

Netchex

QuickBooks Online

Accounts payable

Accounts receivable

Cash management

Bank reconciliation

Expense management

Time tracking

Fixed asset management

Multi-currency support

Multi-division support

Regulations compliance

Electronic tax filing

Self-service portal

Global Financial Support

Primary and Secondary Ledgers

Intercompany Accounting

Localizations

Journals and Reconciliations

Enterprise Accounting

Configurable Accounting

Centralized Rules Framework

Standardized Processes

Netchex

QuickBooks Online

Inventory tracking

Automatic reordering

Location management

Manufacturing module

Netchex

QuickBooks Online

Pricing

Order entry

Credit card processing

Cost of goods sold

Order Orchestration

End-to-end order visibility

Order exception Resolution

Pros

My Netchex Service Team is very responsive and friendly. They are willing and able to spend the amount of time needed on one call to troubleshoot most problems or answer questions.
Their recent updates to the employee dashboard have been well-received by our seasonal team. Employees are able to quickly find what they are looking for which has minimized the amount of requests that my team receives regarding questions on pay or updating personal information.
Online W-2 forms have been a game-changer for us since moving to Netchex. Our staff tend to move around a lot and most do not get the mailed copy of their W-2. The electronic consent has saved me hours and hours of time.

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Mindy Yeager, PHR

Human Resources/Staffing Director

Avid4 AdventureRecreational Facilities & Services, 501-1000 employees

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It enables me to do a P&L for each specific program as requested by the county for the grant money that they give us.
It enables me to do [an] organizational budget as well as a budget for each specific program
It enables the accountant and the auditor access at any time for transparency

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Executive Director

Grandma's Place, Inc.Non-profit Organization Management, 11-50 employees

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Cons

Benefits - program is not as user-friendly for admin or employee as other HRIS
Carrier connections - there are too many issues with the third party
Pricing - so many new features that aren't included with the current price, it can be difficult to have your company understand the need for a product due to the additional cost

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Jennifer Stallings

HR Manager

Lamarque Motor CompanyAutomotive, 201-500 employees

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The budgets feature leaves a lot be desired - difficult and clunky to populate and maintain.
Reporting for Budget vs Actual is available but the ability to reforecast based on updated data is not.
The rules function to default common types of expenses isn't perfect and will get confused if like amounts or a number of similar items present.

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Charles Fashana, MBA

Chief Operating Officer

19 IDEASMarketing & Advertising, 11-50 employees

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Likelihood to Renew

Netchex 9.1

Based on 1 answer

No answer on this topic is available.

QuickBooks Online 10.0

Based on 22 answers

It like the product 'right out of the box' and I trust Intuit will continually improve it over the years based on my experience with their desktop products. The large providers of Apps makes customizing the entire package relatively easy and seamless for a wide variety of business types.

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John H. Adair CPA

Principal

Adair Advisory GroupAccounting, 1-10 employees

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Usability

Netchex 9.1

Based on 1 answer

Very user friendly and great interface.

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John Riley, SHRM-CP

Chief Human Resources Officer

UBankBanking, 51-200 employees

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QuickBooks Online 8.4

Based on 64 answers

Do NOT use their premium payroll. It's expensive and [I feel like] their customer service is horrible. I spent almost 4 hours trying to get an answer to a simple question about a 941 form they filed. They kept transferring me around to various people and every single time they couldn't find the 941 form I had a question on. I had to do a screenshare to show them where it was! I got disconnected three times and they never called back. They also told me that I would have to talk to the IRS at one point. I refused and told them that they were filing these forms on our behalf, they were doing the calculations so they should be able to answer my questions. I asked several times to talk to a supervisor and they wouldn't transfer me to one. They just said that they could put in a request for a supervisor to call me back in 24-48 hours! It was just unbelievable how horrible it was.

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Finance Manager

Michelle Jones Accountant, LLCAccounting, 1-10 employees

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Reliability and Availability

No score

No answers yet

No answers on this topic

QuickBooks Online 10.0

Based on 7 answers

We have rarely had outages in the last 10 years. I can only recall 2 times in the last 10 years where we were not able to access our client files.

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Verified User

Manager in Finance and Accounting

Accounting Company, 11-50 employees

View all 7 answers on this topic

Performance

No score

No answers yet

No answers on this topic

QuickBooks Online 10.0

Based on 5 answers

There are tab issues. When I tab the field doesn't highlight and I have to backspace or delete what is in the field. Happens on the memo field and sometimes other fields. Very time consuming.

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Owner

Number Control Services LLCAccounting, 1-10 employees

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Support Rating

Netchex 9.1

Based on 2 answers

The first line CE team is phenomenal. They are helpful, friendly, and knowledgeable. We have had less luck with the responsiveness of the tax department. However, their response time has improved drastically over the past year.

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Mindy Yeager, PHR

Human Resources/Staffing Director

Avid4 AdventureRecreational Facilities & Services, 501-1000 employees

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QuickBooks Online 7.3

Based on 61 answers

Support is great, all incidents been resolved. Quickbooks Online forum is very well organized and helpful. I like the fact that they let the community contribute in resolving issues. Most or many of your answers can be found online. You can also get help on YouTube, but the easiest way to get assistance is through their chat system.

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Verified User

Manager in Customer Service

Cosmetics Company, 1-10 employees

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Implementation Rating

Netchex 9.1

Based on 1 answer

There were no issues

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John Riley, SHRM-CP

Chief Human Resources Officer

UBankBanking, 51-200 employees

View all 1 answers on this topic

QuickBooks Online 10.0

Based on 7 answers

The person in charge of QB needs to be very accurate with record keeping and is recommended to stay on top of tasks. The biggest issue we have is reconciliation, and those issues occur only when too much time has occurred between reconciliations

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Adrienne Gould-Choquette, P.E.

Principal Engineer

Adicot, Inc.Mechanical Or Industrial Engineering, 1-10 employees

View all 7 answers on this topic

Alternatives Considered

The biggest difference I see between Netchex and our previous vendor is customer service. Our previous vendor would take days, if not weeks, to respond with an inquiry. Netchex generally does within 24 hours via email or immediately if you call. The second biggest difference is ease of use, both managers and associates have commented on how much easier it is to use.

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Erica Payne PHR SHRM-CP

Human Resources Manager

Regal Hospitality Inc.Hospitality, 201-500 employees

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I have used Wave Accounting for another business. I selected QuickBooks Online over Wave because of the features available from QuickBooks. Wave is great since it is free, but I feel that paying for QuickBooks Online is worth it for the features. In addition there is such a robust support network and training available for QuickBooks.

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Lukas Sundahl, MBA

Founder

Sunderful Consulting, LLCAccounting, 1-10 employees

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Scalability

No score

No answers yet

No answers on this topic

QuickBooks Online 10.0

Based on 1 answer

As we have grown along our professional path, we have also expanded our use of QB. The scalability is easy and features seem to be waiting for you until you need them. We have increased profits by over 10x from our first year in business to the current and have yet to find a reason to look elsewhere

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Adrienne Gould-Choquette, P.E.

Principal Engineer

Adicot, Inc.Mechanical Or Industrial Engineering, 1-10 employees

View all 1 answers on this topic

Return on Investment

Associates can easily access their data and make changes to things like their address and direct deposit, saving manager time to focus on more critical tasks within the organization
NetRecruitier has one site that can be posted to multiple job boards with one applicant tracking system
Electronic Onboarding allows us to get information out to the new employee so we can start with expectations on their first day and they know what to expect.

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Erica Payne PHR SHRM-CP

Human Resources Manager

Regal Hospitality Inc.Hospitality, 201-500 employees

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Overall, QuickBooks Online is a great investment for the company of our size (small software startup).
QuickBooks Online supports all the key functions of our company's accounting team.
QuickBooks Online definitely made the life of our accounting team much easier which let us focus on more important issues outside of bookkeeping.

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Accounting Manager

ManyChat Inc.Computer Software, 51-200 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

Netchex Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

$15 per month

QuickBooks Online Editions & Modules

Edition

Simple Start	$25¹
Plus	$75¹
Advanced	$150¹
Self-Employed	$15¹

per month

Additional Pricing Details

—

Rating Summary

Netchex

QuickBooks Online

Netchex

QuickBooks Online

Netchex

QuickBooks Online

Netchex

QuickBooks Online

Netchex

QuickBooks Online

Netchex

QuickBooks Online

Netchex

QuickBooks Online

Netchex

QuickBooks Online

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