What users are saying about
14 Ratings
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Top Rated
1211 Ratings
14 Ratings
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Score 8.9 out of 100

QuickBooks Online

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Top Rated
1211 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Netchex

I think for a small to midsize company Netchex does a great job keeping up with the big players in the industry and I would for sure recommend them as they have always done a great job for us. They are a great partner when it comes to processing payroll and staying current
John Riley, SHRM-CP | TrustRadius Reviewer

QuickBooks Online

QuickBooks has long been a standard when it's come to small business accounting. Their tools work, the user interface is fairly intuitive to navigate, and it has suited the needs of our small business (11-20 employees) for the past 10 years. However, as we continue to grow and come into a greater need to control our branding, we find that QuickBooks Online often limits us in customization and branding. Plus, it just has some odds quirks in the coding of how the invoices are setup up that often requires us to "fight against the system" in order to accomplish what we want in our invoice structure.
Zach Yokum | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Netchex
8.5
QuickBooks Online
7.1
Pay calculation
Netchex
9.0
QuickBooks Online
7.6
Support for external payroll vendors
Netchex
8.8
QuickBooks Online
Off-cycle/On-Demand payment
Netchex
8.8
QuickBooks Online
Benefit plan administration
Netchex
7.7
QuickBooks Online
6.2
Direct deposit files
Netchex
9.3
QuickBooks Online
7.3
Salary revision and increment management
Netchex
9.0
QuickBooks Online
7.1
Reimbursement management
Netchex
7.2
QuickBooks Online
7.5

Customization

Netchex
QuickBooks Online
7.7
API for custom integration
Netchex
QuickBooks Online
7.9
Plug-ins
Netchex
QuickBooks Online
7.6

Security

Netchex
QuickBooks Online
8.3
Single sign-on capability
Netchex
QuickBooks Online
8.2
Role-based user permissions
Netchex
QuickBooks Online
8.4

Reporting & Analytics

Netchex
QuickBooks Online
8.0
Dashboards
Netchex
QuickBooks Online
7.9
Standard reports
Netchex
QuickBooks Online
8.4
Custom reports
Netchex
QuickBooks Online
7.8

General Ledger and Configurable Accounting

Netchex
QuickBooks Online
7.5
Accounts payable
Netchex
QuickBooks Online
8.5
Accounts receivable
Netchex
QuickBooks Online
8.6
Cash management
Netchex
QuickBooks Online
7.6
Bank reconciliation
Netchex
QuickBooks Online
8.5
Expense management
Netchex
QuickBooks Online
8.0
Time tracking
Netchex
QuickBooks Online
6.1
Fixed asset management
Netchex
QuickBooks Online
6.9
Multi-currency support
Netchex
QuickBooks Online
6.8
Multi-division support
Netchex
QuickBooks Online
7.5
Regulations compliance
Netchex
QuickBooks Online
7.6
Electronic tax filing
Netchex
QuickBooks Online
7.6
Self-service portal
Netchex
QuickBooks Online
7.3
Global Financial Support
Netchex
QuickBooks Online
5.7
Primary and Secondary Ledgers
Netchex
QuickBooks Online
7.3
Intercompany Accounting
Netchex
QuickBooks Online
7.3
Localizations
Netchex
QuickBooks Online
8.7
Journals and Reconciliations
Netchex
QuickBooks Online
7.9
Enterprise Accounting
Netchex
QuickBooks Online
8.2
Configurable Accounting
Netchex
QuickBooks Online
7.3
Centralized Rules Framework
Netchex
QuickBooks Online
7.7
Standardized Processes
Netchex
QuickBooks Online
6.8

Inventory Management

Netchex
QuickBooks Online
7.4
Inventory tracking
Netchex
QuickBooks Online
7.2
Automatic reordering
Netchex
QuickBooks Online
7.5
Location management
Netchex
QuickBooks Online
6.8
Manufacturing module
Netchex
QuickBooks Online
8.0

Order Management

Netchex
QuickBooks Online
7.4
Pricing
Netchex
QuickBooks Online
7.9
Order entry
Netchex
QuickBooks Online
8.1
Credit card processing
Netchex
QuickBooks Online
8.0
Cost of goods sold
Netchex
QuickBooks Online
7.5
Order Orchestration
Netchex
QuickBooks Online
7.3
End-to-end order visibility
Netchex
QuickBooks Online
7.1
Order exception Resolution
Netchex
QuickBooks Online
6.3

Pros

Netchex

  • My Netchex Service Team is very responsive and friendly. They are willing and able to spend the amount of time needed on one call to troubleshoot most problems or answer questions.
  • Their recent updates to the employee dashboard have been well-received by our seasonal team. Employees are able to quickly find what they are looking for which has minimized the amount of requests that my team receives regarding questions on pay or updating personal information.
  • Online W-2 forms have been a game-changer for us since moving to Netchex. Our staff tend to move around a lot and most do not get the mailed copy of their W-2. The electronic consent has saved me hours and hours of time.
Mindy Yeager, PHR | TrustRadius Reviewer

QuickBooks Online

  • It enables me to do a P&L for each specific program as requested by the county for the grant money that they give us.
  • It enables me to do [an] organizational budget as well as a budget for each specific program
  • It enables the accountant and the auditor access at any time for transparency
Roxanne Jacobs | TrustRadius Reviewer

Cons

Netchex

  • Benefits - program is not as user-friendly for admin or employee as other HRIS
  • Carrier connections - there are too many issues with the third party
  • Pricing - so many new features that aren't included with the current price, it can be difficult to have your company understand the need for a product due to the additional cost
Jennifer Stallings | TrustRadius Reviewer

QuickBooks Online

  • The budgets feature leaves a lot be desired - difficult and clunky to populate and maintain.
  • Reporting for Budget vs Actual is available but the ability to reforecast based on updated data is not.
  • The rules function to default common types of expenses isn't perfect and will get confused if like amounts or a number of similar items present.
Charles Fashana, MBA | TrustRadius Reviewer

Likelihood to Renew

Netchex

Netchex 9.1
Based on 1 answer
No answer on this topic is available.

QuickBooks Online

QuickBooks Online 10.0
Based on 22 answers
It like the product 'right out of the box' and I trust Intuit will continually improve it over the years based on my experience with their desktop products. The large providers of Apps makes customizing the entire package relatively easy and seamless for a wide variety of business types.
John H. Adair CPA | TrustRadius Reviewer

Usability

Netchex

Netchex 9.1
Based on 1 answer
Very user friendly and great interface.
John Riley, SHRM-CP | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 8.4
Based on 64 answers
Do NOT use their premium payroll. It's expensive and [I feel like] their customer service is horrible. I spent almost 4 hours trying to get an answer to a simple question about a 941 form they filed. They kept transferring me around to various people and every single time they couldn't find the 941 form I had a question on. I had to do a screenshare to show them where it was! I got disconnected three times and they never called back. They also told me that I would have to talk to the IRS at one point. I refused and told them that they were filing these forms on our behalf, they were doing the calculations so they should be able to answer my questions. I asked several times to talk to a supervisor and they wouldn't transfer me to one. They just said that they could put in a request for a supervisor to call me back in 24-48 hours! It was just unbelievable how horrible it was.
Michelle Jones | TrustRadius Reviewer

Reliability and Availability

Netchex

No score
No answers yet
No answers on this topic

QuickBooks Online

QuickBooks Online 10.0
Based on 7 answers
We have rarely had outages in the last 10 years. I can only recall 2 times in the last 10 years where we were not able to access our client files.
Anonymous | TrustRadius Reviewer

Performance

Netchex

No score
No answers yet
No answers on this topic

QuickBooks Online

QuickBooks Online 10.0
Based on 5 answers
There are tab issues. When I tab the field doesn't highlight and I have to backspace or delete what is in the field. Happens on the memo field and sometimes other fields. Very time consuming.
Colleen Walker | TrustRadius Reviewer

Support Rating

Netchex

Netchex 9.1
Based on 2 answers
The first line CE team is phenomenal. They are helpful, friendly, and knowledgeable. We have had less luck with the responsiveness of the tax department. However, their response time has improved drastically over the past year.
Mindy Yeager, PHR | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 7.3
Based on 61 answers
Support is great, all incidents been resolved. Quickbooks Online forum is very well organized and helpful. I like the fact that they let the community contribute in resolving issues. Most or many of your answers can be found online. You can also get help on YouTube, but the easiest way to get assistance is through their chat system.
Anonymous | TrustRadius Reviewer

Implementation Rating

Netchex

Netchex 9.1
Based on 1 answer
There were no issues
John Riley, SHRM-CP | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 10.0
Based on 7 answers
The person in charge of QB needs to be very accurate with record keeping and is recommended to stay on top of tasks. The biggest issue we have is reconciliation, and those issues occur only when too much time has occurred between reconciliations
Adrienne Gould-Choquette, P.E. | TrustRadius Reviewer

Alternatives Considered

Netchex

The biggest difference I see between Netchex and our previous vendor is customer service. Our previous vendor would take days, if not weeks, to respond with an inquiry. Netchex generally does within 24 hours via email or immediately if you call. The second biggest difference is ease of use, both managers and associates have commented on how much easier it is to use.
Erica Payne PHR SHRM-CP | TrustRadius Reviewer

QuickBooks Online

I have used Wave Accounting for another business. I selected QuickBooks Online over Wave because of the features available from QuickBooks. Wave is great since it is free, but I feel that paying for QuickBooks Online is worth it for the features. In addition there is such a robust support network and training available for QuickBooks.
Lukas Sundahl, MBA | TrustRadius Reviewer

Scalability

Netchex

No score
No answers yet
No answers on this topic

QuickBooks Online

QuickBooks Online 10.0
Based on 1 answer
As we have grown along our professional path, we have also expanded our use of QB. The scalability is easy and features seem to be waiting for you until you need them. We have increased profits by over 10x from our first year in business to the current and have yet to find a reason to look elsewhere
Adrienne Gould-Choquette, P.E. | TrustRadius Reviewer

Return on Investment

Netchex

  • Associates can easily access their data and make changes to things like their address and direct deposit, saving manager time to focus on more critical tasks within the organization
  • NetRecruitier has one site that can be posted to multiple job boards with one applicant tracking system
  • Electronic Onboarding allows us to get information out to the new employee so we can start with expectations on their first day and they know what to expect.
Erica Payne PHR SHRM-CP | TrustRadius Reviewer

QuickBooks Online

  • Overall, QuickBooks Online is a great investment for the company of our size (small software startup).
  • QuickBooks Online supports all the key functions of our company's accounting team.
  • QuickBooks Online definitely made the life of our accounting team much easier which let us focus on more important issues outside of bookkeeping.
Serguei Bykov | TrustRadius Reviewer

Pricing Details

Netchex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Netchex Editions & Modules

Additional Pricing Details

QuickBooks Online

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$15 per month

QuickBooks Online Editions & Modules

Edition
Simple Start$251
Plus$751
Advanced$1501
Self-Employed$151
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Netchex
8.7
QuickBooks Online
8.0

Likelihood to Renew

Netchex
9.1
QuickBooks Online
10.0

Usability

Netchex
9.1
QuickBooks Online
8.4

Reliability and Availability

Netchex
QuickBooks Online
10.0

Performance

Netchex
QuickBooks Online
10.0

Support Rating

Netchex
9.1
QuickBooks Online
7.3

Implementation Rating

Netchex
9.1
QuickBooks Online
10.0

Scalability

Netchex
QuickBooks Online
10.0

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