What users are saying about
17 Ratings
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Top Rated
238 Ratings
17 Ratings
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Score 7.8 out of 100

New Relic

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Top Rated
238 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Likelihood to Recommend

TruView

Netscout’s TruView monitoring system gives your IT department the perfect view of your network landscape. With the pulse hardware app, you can perform VoIP or HTTP network monitoring tests from specific remote locations and it will populate the analysis results into your console. This will give you perspective on how your sites are performing and detect any out of Service Level Agreement (SLA) performance even before users report it.
Claudio Hoffer | TrustRadius Reviewer

New Relic

New Relic is a great tool and a great alternative for any engineering team who would like to understand what is going on with their APIs. It can monitor backends and frontends which is great. Alerting is hard to configure but works well. Integration with other products is a plus.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Network Performance Monitoring

TruView
9.5
New Relic
Automated network device discovery
TruView
10.0
New Relic
Network monitoring
TruView
10.0
New Relic
Baseline threshold calculation
TruView
10.0
New Relic
Alerts
TruView
10.0
New Relic
Network capacity planning
TruView
10.0
New Relic
Packet capture analysis
TruView
10.0
New Relic
Network mapping
TruView
10.0
New Relic
Customizable reports
TruView
5.1
New Relic
Wireless infrastructure monitoring
TruView
10.0
New Relic
Hardware health monitoring
TruView
10.0
New Relic

Pros

TruView

  • The app monitoring gives you the details to set different filters and do a quick identification of the root cause of the problem.
  • Remarkable ability to store details of performance to analyze baselining, run advance troubleshooting, error detection and catalog by trends.
  • The ability to sync with a device/interface whether is physical or virtual gives me the standpoint to set analysis upon network traffic across LAN or WAN and also get the insight of Cloud segments, setting the triggers to find out where the behavior changes to non-production traffic.
Victor Arana | TrustRadius Reviewer

New Relic

  • Monitor traffic rates and server usage on real time
  • Helps engineers to dive deep into an issue and guides them to the root cause
  • Provides high-level system health status of different components (ie. Server capacity, RPM, page load time, error rate..)
  • Near real time reporting
  • Links with deployment so easy to understand if an issue has occurred after a particular release
Meraz Haque | TrustRadius Reviewer

Cons

TruView

  • Product features are sometimes overwhelming if the IT team is not used to this technology. For a small and mid-size company, the number of settings and work that is needed to implement the solution could be a long and exhausting process.
  • A "lite" version of Visual TruView could help a lot to small sized environments looking to develop the solution.
  • I would like to add some mitigation tools for simple/common problems that could be easily managed by a monitoring tool like Netscout TruView.
Claudio Hoffer | TrustRadius Reviewer

New Relic

  • It would be helpful if use cases for particularly a Windows installation, were provided to help determine which set of configuration files would be the one a group would want to control. I.e. potentially with a department trying to do DevOps, it's difficult to determine which team needs to have responsibility for what at times. The reason I mention this, is New Relic seems to in many ways be a tool that's useful for DevOps-related processes and staff.
  • On the main New Relic One site, sometimes a refresh option is available for new features. It would be helpful to see what the new features are in advance before trying this out. Particularly if doing a demo or a working season with another team.
  • I'm not aware of a page or specific site which describes/summarizes all of the different NR Products and their features.
  • Sometimes it's tricky to determine which product to use to accomplish a task.
Jim Locke, ITIL v3F, ITIL RCV | TrustRadius Reviewer

Likelihood to Renew

TruView

No score
No answers yet
No answers on this topic

New Relic

New Relic 7.2
Based on 10 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
Anonymous | TrustRadius Reviewer

Usability

TruView

No score
No answers yet
No answers on this topic

New Relic

New Relic 5.9
Based on 5 answers
As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.
Anonymous | TrustRadius Reviewer

Reliability and Availability

TruView

No score
No answers yet
No answers on this topic

New Relic

New Relic 10.0
Based on 2 answers
we have never had any down time issues!!!
Jayson E. Conry | TrustRadius Reviewer

Performance

TruView

No score
No answers yet
No answers on this topic

New Relic

New Relic 8.0
Based on 2 answers
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Jayson E. Conry | TrustRadius Reviewer

Support Rating

TruView

TruView 10.0
Based on 2 answers
As mentioned before, our deployment success depended on their expertise. Recommendations and overall response from their support engineers was out of this world. We, as supporters ourselves, are very critical in regards to the response times and knowledge of support services representatives. Often they just want to resolve your ticket not caring about the result, or focus only on the performance review we could give them. That's a standard behavior in most overseas support centers. The TruView engineers and management cared about us, our needs, and how they delivered the help we needed.
Claudio Hoffer | TrustRadius Reviewer

New Relic

New Relic 7.9
Based on 7 answers
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Jayson E. Conry | TrustRadius Reviewer

Implementation Rating

TruView

No score
No answers yet
No answers on this topic

New Relic

New Relic 7.9
Based on 9 answers
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
Travis Crowder | TrustRadius Reviewer

Alternatives Considered

TruView

Visual TruView is a solid competitor with solutions such as SolarWinds NPM, Nagios, PRTG, or SolarWinds NTA. Why we chose TruView was because it goes straight to what we were looking for, no hidden modules or subscriptions to secondaries licensing terms, to get the results that we were expecting. TruView takes it to another level.
Victor Arana | TrustRadius Reviewer

New Relic

We selected New Relic because we were more readily able to send metrics and performance data to one centralized location, and perform a variety of visualization and correlation tasks in a single location, with a single application.
Anonymous | TrustRadius Reviewer

Scalability

TruView

No score
No answers yet
No answers on this topic

New Relic

New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Jayson E. Conry | TrustRadius Reviewer

Return on Investment

TruView

  • Tool consolidation, an amazing GUI that shows the most from the very beginning helping the IT Teams to set their own dashboards according to their needs.
  • When they meant one price tag, that's it! You won't get a headache after the purchase process is done.
  • Better be ready to set the scales your organization requires because if you miss something in the design you could get an application size that overrides your initial budget.
Victor Arana | TrustRadius Reviewer

New Relic

  • Gives us great visibility into what our services are doing at all times
  • Alerts us quickly when there is a problem so we can address it with alacrity
  • Gives us extremely customisable options in regards to how we want to track, store, and materialise our data
Anonymous | TrustRadius Reviewer

Pricing Details

TruView

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

TruView Editions & Modules

Additional Pricing Details

New Relic

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0

New Relic Editions & Modules

Edition
Standard$991
ProContact sales team
EnterpriseContact sales team
Telemetry Data Platform0.253
Incident Intelligence0.504
Free (Forever)$05
  1. per month per full user (after first free full user - unlimited free basic users)
  2. none
  3. per month per extra GB data ingest (after first free 100GB per month)
  4. per month per event (after first 1000 free events per month)
  5. No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Additional Pricing Details

Rating Summary

Likelihood to Recommend

TruView
10.0
New Relic
8.4

Likelihood to Renew

TruView
New Relic
7.2

Usability

TruView
New Relic
5.9

Reliability and Availability

TruView
New Relic
10.0

Performance

TruView
New Relic
8.0

Support Rating

TruView
10.0
New Relic
7.9

Implementation Rating

TruView
New Relic
7.9

Scalability

TruView
New Relic
8.0

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