What users are saying about
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Top Rated
670 Ratings
NetSuite ERP
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Top Rated
670 Ratings
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Based on 670 reviews and ratings
SAP S/4HANA Cloud
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Top Rated
435 Ratings
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Based on 435 reviews and ratings
Feature Set Ratings
- SAP S/4HANA Cloud ranks higher in 7 feature sets: Payroll Management, Customization, Security, Reporting & Analytics, General Ledger and Configurable Accounting, Inventory Management, Order Management
Payroll Management

1.9
NetSuite ERP
19%
8.3
SAP S/4HANA Cloud
83%
SAP S/4HANA Cloud ranks higher in 5/5 features
SAP S/4HANA Cloud ranks higher in 5/5 features
Pay calculation

1.6
16%
13 Ratings
8.3
83%
72 Ratings
Benefit plan administration

1.5
15%
10 Ratings
8.2
82%
65 Ratings
Direct deposit files

2.4
24%
9 Ratings
8.7
87%
66 Ratings
Salary revision and increment management

2.3
23%
8 Ratings
8.1
81%
66 Ratings
Reimbursement management

1.8
18%
10 Ratings
8.2
82%
70 Ratings
Customization

7.6
NetSuite ERP
76%
7.9
SAP S/4HANA Cloud
79%
SAP S/4HANA Cloud ranks higher in 2/2 features
SAP S/4HANA Cloud ranks higher in 2/2 features
API for custom integration

6.7
67%
63 Ratings
8.1
81%
108 Ratings
Plug-ins

5.8
58%
47 Ratings
7.7
77%
100 Ratings
Security

6.6
NetSuite ERP
66%
9.0
SAP S/4HANA Cloud
90%
SAP S/4HANA Cloud ranks higher in 2/2 features
SAP S/4HANA Cloud ranks higher in 2/2 features
Single sign-on capability

6.6
66%
61 Ratings
9.0
90%
117 Ratings
Role-based user permissions

6.6
66%
79 Ratings
9.1
91%
125 Ratings
Reporting & Analytics

6.2
NetSuite ERP
62%
8.4
SAP S/4HANA Cloud
84%
SAP S/4HANA Cloud ranks higher in 3/3 features
SAP S/4HANA Cloud ranks higher in 3/3 features
Dashboards

6.2
62%
71 Ratings
8.3
83%
122 Ratings
Standard reports

6.2
62%
70 Ratings
8.3
83%
127 Ratings
Custom reports

6.1
61%
70 Ratings
8.5
85%
119 Ratings
General Ledger and Configurable Accounting

6.3
NetSuite ERP
63%
8.5
SAP S/4HANA Cloud
85%
NetSuite ERP ranks higher in 9/11 features
NetSuite ERP ranks higher in 9/11 features
Accounts payable

6.1
61%
65 Ratings
8.5
85%
124 Ratings
Accounts receivable

6.0
60%
64 Ratings
8.6
86%
122 Ratings
Global Financial Support

5.9
59%
26 Ratings
N/A
0 Ratings
Primary and Secondary Ledgers

6.5
65%
28 Ratings
N/A
0 Ratings
Intercompany Accounting

5.2
52%
30 Ratings
N/A
0 Ratings
Localizations

6.5
65%
22 Ratings
N/A
0 Ratings
Journals and Reconciliations

6.9
69%
41 Ratings
N/A
0 Ratings
Enterprise Accounting

6.4
64%
35 Ratings
N/A
0 Ratings
Configurable Accounting

6.6
66%
35 Ratings
N/A
0 Ratings
Centralized Rules Framework

6.5
65%
24 Ratings
N/A
0 Ratings
Standardized Processes

5.7
57%
37 Ratings
N/A
0 Ratings
Inventory Management

5.8
NetSuite ERP
58%
8.4
SAP S/4HANA Cloud
84%
SAP S/4HANA Cloud ranks higher in 4/4 features
SAP S/4HANA Cloud ranks higher in 4/4 features
Inventory tracking

6.2
62%
47 Ratings
9.0
90%
118 Ratings
Automatic reordering

5.4
54%
28 Ratings
8.4
84%
99 Ratings
Location management

5.9
59%
35 Ratings
8.2
82%
95 Ratings
Manufacturing module

5.7
57%
27 Ratings
8.1
81%
102 Ratings
Order Management

5.3
NetSuite ERP
53%
8.2
SAP S/4HANA Cloud
82%
NetSuite ERP ranks higher in 4/7 features
NetSuite ERP ranks higher in 4/7 features
Pricing

5.2
52%
53 Ratings
8.2
82%
110 Ratings
Order entry

5.3
53%
54 Ratings
8.0
80%
115 Ratings
Credit card processing

4.4
44%
37 Ratings
N/A
0 Ratings
Cost of goods sold

6.1
61%
48 Ratings
8.3
83%
112 Ratings
Order Orchestration

5.5
55%
21 Ratings
N/A
0 Ratings
End-to-end order visibility

5.8
58%
27 Ratings
N/A
0 Ratings
Order exception Resolution

5.1
51%
21 Ratings
N/A
0 Ratings
Subledger and Financial Process

5.5
NetSuite ERP
55%
SAP S/4HANA Cloud
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 14/14 features
NetSuite ERP ranks higher in 14/14 features
Automated Invoice Processing

4.8
48%
35 Ratings
N/A
0 Ratings
Shared Services Payments

5.6
56%
17 Ratings
N/A
0 Ratings
Billings Management

5.6
56%
30 Ratings
N/A
0 Ratings
Customer Receipt Applications

5.8
58%
29 Ratings
N/A
0 Ratings
Customer Collections

5.5
55%
26 Ratings
N/A
0 Ratings
Revenue Recognition

5.7
57%
35 Ratings
N/A
0 Ratings
Cash Management

5.9
59%
27 Ratings
N/A
0 Ratings
Asset Management

5.2
52%
26 Ratings
N/A
0 Ratings
Travel & Expense Management

5.0
50%
31 Ratings
N/A
0 Ratings
Budgetary Control & Encumbrance Accounting

5.9
59%
27 Ratings
N/A
0 Ratings
Period Close

6.1
61%
35 Ratings
N/A
0 Ratings
Transactions Tax

5.8
58%
28 Ratings
N/A
0 Ratings
Subledger Reconciliations

6.0
60%
24 Ratings
N/A
0 Ratings
3rd Party Accounting Systems

3.7
37%
14 Ratings
N/A
0 Ratings
Project Financial Management

5.2
NetSuite ERP
52%
SAP S/4HANA Cloud
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 12/12 features
NetSuite ERP ranks higher in 12/12 features
Budgeting and Forecasting

5.9
59%
26 Ratings
N/A
0 Ratings
Project Costing

5.6
56%
23 Ratings
N/A
0 Ratings
Cost Capture

5.2
52%
22 Ratings
N/A
0 Ratings
Capital Project Management

5.8
58%
14 Ratings
N/A
0 Ratings
Customer Invoicing

4.2
42%
25 Ratings
N/A
0 Ratings
Customer Contract Compliance

4.7
47%
13 Ratings
N/A
0 Ratings
Project Revenue Recognition

4.3
43%
22 Ratings
N/A
0 Ratings
Project Financial Performance Analysis

5.1
51%
23 Ratings
N/A
0 Ratings
Project Financials Dashboard

5.5
55%
24 Ratings
N/A
0 Ratings
Real-time Financial Reporting

6.4
64%
26 Ratings
N/A
0 Ratings
Embedded Business Intelligence

4.3
43%
13 Ratings
N/A
0 Ratings
Project Planning Collaboration

5.0
50%
14 Ratings
N/A
0 Ratings
Project Execution Management

5.0
NetSuite ERP
50%
SAP S/4HANA Cloud
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 15/15 features
NetSuite ERP ranks higher in 15/15 features
Project Planning and Scheduling

4.6
46%
14 Ratings
N/A
0 Ratings
Project Manager Dashboard

5.0
50%
14 Ratings
N/A
0 Ratings
Resource Manager Dashboard

5.2
52%
12 Ratings
N/A
0 Ratings
Task Insight for Project Managers

4.9
49%
11 Ratings
N/A
0 Ratings
Project Manager Mobile Functionality

4.6
46%
10 Ratings
N/A
0 Ratings
Team Member Task Collaboration

4.6
46%
12 Ratings
N/A
0 Ratings
Team Member Mobile Functionality

4.6
46%
11 Ratings
N/A
0 Ratings
Project Candidate Search

4.7
47%
8 Ratings
N/A
0 Ratings
Project Candidate Comparison and Analysis

5.2
52%
8 Ratings
N/A
0 Ratings
Defineable Resource Pools

5.4
54%
8 Ratings
N/A
0 Ratings
Defineable Resource Pools

5.2
52%
8 Ratings
N/A
0 Ratings
Talent Profiles

4.8
48%
8 Ratings
N/A
0 Ratings
Real-Time Project Reporting

6.0
60%
13 Ratings
N/A
0 Ratings
Absence Management

4.7
47%
9 Ratings
N/A
0 Ratings
Product Lifecycle Management

4.9
49%
9 Ratings
N/A
0 Ratings
Grants Management

4.2
NetSuite ERP
42%
SAP S/4HANA Cloud
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 4/4 features
NetSuite ERP ranks higher in 4/4 features
Award Lifecycle Management

4.5
45%
7 Ratings
N/A
0 Ratings
Spending Control

3.6
36%
9 Ratings
N/A
0 Ratings
Indirect Cost Management

4.1
41%
9 Ratings
N/A
0 Ratings
Billing

4.5
45%
12 Ratings
N/A
0 Ratings
Procurement

4.5
NetSuite ERP
45%
SAP S/4HANA Cloud
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 19/19 features
NetSuite ERP ranks higher in 19/19 features
Sourcing Team Collaboration

4.0
40%
12 Ratings
N/A
0 Ratings
Sourcing Analysis

4.3
43%
12 Ratings
N/A
0 Ratings
Bids Analyzed and Compared

4.5
45%
8 Ratings
N/A
0 Ratings
Catalog Shopping E-Commerce for Employees

3.9
39%
7 Ratings
N/A
0 Ratings
Contract Authoring

3.7
37%
10 Ratings
N/A
0 Ratings
Contract Compliance Management

3.8
38%
10 Ratings
N/A
0 Ratings
Contract History

3.8
38%
10 Ratings
N/A
0 Ratings
Contract Renewal Automation

4.8
48%
8 Ratings
N/A
0 Ratings
Contract Repository

4.7
47%
8 Ratings
N/A
0 Ratings
Contract Standardization and Enforcement

4.6
46%
8 Ratings
N/A
0 Ratings
Electronic Signatures

5.2
52%
10 Ratings
N/A
0 Ratings
Invoice Automated Matching

5.1
51%
11 Ratings
N/A
0 Ratings
Purchasing Risk and Compliance Management

5.2
52%
10 Ratings
N/A
0 Ratings
Requisitions-to-Purchase Orders Integrated

5.2
52%
13 Ratings
N/A
0 Ratings
Spend Compliance Management

4.5
45%
12 Ratings
N/A
0 Ratings
Supplier Assessment

4.7
47%
9 Ratings
N/A
0 Ratings
Supplier Communication and Collaboration

3.8
38%
11 Ratings
N/A
0 Ratings
Supplier Management

4.7
47%
12 Ratings
N/A
0 Ratings
Supplier Portal

4.6
46%
8 Ratings
N/A
0 Ratings
Risk Management

4.4
NetSuite ERP
44%
SAP S/4HANA Cloud
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 9/9 features
NetSuite ERP ranks higher in 9/9 features
Risk Repository

4.4
44%
8 Ratings
N/A
0 Ratings
Control Management

3.8
38%
11 Ratings
N/A
0 Ratings
Control Mapping

3.8
38%
9 Ratings
N/A
0 Ratings
Control Efficiency Assessments

4.6
46%
7 Ratings
N/A
0 Ratings
Automated Control Assessments

4.6
46%
7 Ratings
N/A
0 Ratings
Assessment Capture

4.7
47%
7 Ratings
N/A
0 Ratings
Issue Detection

4.5
45%
8 Ratings
N/A
0 Ratings
Automatic Notification

4.6
46%
9 Ratings
N/A
0 Ratings
Remediation and Certification

4.6
46%
8 Ratings
N/A
0 Ratings
Logistics

3.4
NetSuite ERP
34%
SAP S/4HANA Cloud
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 13/13 features
NetSuite ERP ranks higher in 13/13 features
Transportation Planning and Optimization

3.5
35%
9 Ratings
N/A
0 Ratings
Transportation Sourcing Management

3.6
36%
9 Ratings
N/A
0 Ratings
Transportation Process Integration

3.6
36%
9 Ratings
N/A
0 Ratings
Transportation Execution Management

3.6
36%
8 Ratings
N/A
0 Ratings
Freight Payment Automation

3.5
35%
9 Ratings
N/A
0 Ratings
Trade Management

3.5
35%
8 Ratings
N/A
0 Ratings
Trade Regulatory Compliance Management

3.6
36%
6 Ratings
N/A
0 Ratings
Customs Entry Management

2.0
20%
8 Ratings
N/A
0 Ratings
Customs Document Management

2.1
21%
8 Ratings
N/A
0 Ratings
Customs Document Collaboration

2.1
21%
8 Ratings
N/A
0 Ratings
Fulfillment Management

4.5
45%
13 Ratings
N/A
0 Ratings
Inventory Visibility

4.8
48%
15 Ratings
N/A
0 Ratings
Warehouse Workforce Management

3.2
32%
11 Ratings
N/A
0 Ratings
Manufacturing

4.8
NetSuite ERP
48%
SAP S/4HANA Cloud
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 9/9 features
NetSuite ERP ranks higher in 9/9 features
Production Process Design

5.0
50%
12 Ratings
N/A
0 Ratings
Supply Chain Business Flows

4.8
48%
13 Ratings
N/A
0 Ratings
Production Management

5.1
51%
14 Ratings
N/A
0 Ratings
Contracted Manufacturing Management

4.7
47%
12 Ratings
N/A
0 Ratings
Configuration Management

4.7
47%
10 Ratings
N/A
0 Ratings
Work Definition

5.0
50%
14 Ratings
N/A
0 Ratings
Work Execution

4.5
45%
12 Ratings
N/A
0 Ratings
Advanced Fulfillment

4.9
49%
11 Ratings
N/A
0 Ratings
Manufacturing Costs

4.7
47%
14 Ratings
N/A
0 Ratings
Supply Chain

4.8
NetSuite ERP
48%
SAP S/4HANA Cloud
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 4/4 features
NetSuite ERP ranks higher in 4/4 features
Forecasting

4.6
46%
17 Ratings
N/A
0 Ratings
Inventory Planning

4.6
46%
18 Ratings
N/A
0 Ratings
Multi-tier Supply Chain Planning

5.2
52%
12 Ratings
N/A
0 Ratings
Performance Monitoring

5.0
50%
14 Ratings
N/A
0 Ratings
Product Lifecycle Management

4.2
NetSuite ERP
42%
SAP S/4HANA Cloud
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 7/7 features
NetSuite ERP ranks higher in 7/7 features
Ideation Management

4.5
45%
9 Ratings
N/A
0 Ratings
Requirements Management

4.3
43%
8 Ratings
N/A
0 Ratings
Proposal Management

3.4
34%
10 Ratings
N/A
0 Ratings
Innovation Portfolio Management

4.1
41%
9 Ratings
N/A
0 Ratings
Product Master Data Management

4.5
45%
9 Ratings
N/A
0 Ratings
Vendor Portal

4.2
42%
11 Ratings
N/A
0 Ratings
Project Portfolio Management

4.0
40%
8 Ratings
N/A
0 Ratings
Attribute Ratings
- NetSuite ERP is rated higher in 1 area: Likelihood to Renew
- SAP S/4HANA Cloud is rated higher in 8 areas: Likelihood to Recommend, Usability, Availability, Performance, Support Rating, Online Training, Implementation Rating, Product Scalability
Likelihood to Recommend

6.9
NetSuite ERP
69%
130 Ratings
8.9
SAP S/4HANA Cloud
89%
137 Ratings
Likelihood to Renew

8.5
NetSuite ERP
85%
34 Ratings
6.7
SAP S/4HANA Cloud
67%
2 Ratings
Usability

7.9
NetSuite ERP
79%
17 Ratings
8.9
SAP S/4HANA Cloud
89%
64 Ratings
Availability

9.4
NetSuite ERP
94%
26 Ratings
10.0
SAP S/4HANA Cloud
100%
1 Rating
Performance

7.7
NetSuite ERP
77%
24 Ratings
8.0
SAP S/4HANA Cloud
80%
1 Rating
Support Rating

6.7
NetSuite ERP
67%
31 Ratings
8.9
SAP S/4HANA Cloud
89%
66 Ratings
In-Person Training

7.3
NetSuite ERP
73%
2 Ratings
SAP S/4HANA Cloud
N/A
0 Ratings
Online Training

7.8
NetSuite ERP
78%
9 Ratings
9.0
SAP S/4HANA Cloud
90%
1 Rating
Implementation Rating

6.8
NetSuite ERP
68%
27 Ratings
10.0
SAP S/4HANA Cloud
100%
3 Ratings
Product Scalability

8.4
NetSuite ERP
84%
5 Ratings
10.0
SAP S/4HANA Cloud
100%
1 Rating
Likelihood to Recommend
NetSuite ERP
NetSuite helps us a lot in managing the expenses we have in our organization. For example, if we do not have the purchase requisition / purchase order in the system, we wont be able to track our expenses. So it really helps us a lot in this scenario. Can't say anything less appropriate for NetSuite aside from being slow when entering or saving the task we have in NetSuite. All in all we love to use it for monitoring expenses.

Verified User
Employee in Marketing
Financial Services Company, 501-1000 employeesSAP S/4HANA Cloud
Companies with complex organizational structures seeking simplification of business processes with standardization Reduction of CAPEX and predictability of IT spend Customers operations in business ecosystems that require information sharing and integration (like USMCA; European Union, Mercosur) Customers that want to enable their business for exponential growth Customers that need to prepare for IPOs.
VP of Enterprise Applications
SofttekInformation Technology & Services, 10,001+ employees
Pros
NetSuite ERP
- Integration. From Accounting to ERP to CRM, I don't imagine there is much NetSuite can't handle. For a small to medium sized business, and ever for many large organizations, I believe it is entirely possible to put all of the corporate system 'eggs' into one basket - that is on the NetSuite platform.
- Architecture. The back-end database and inner workings of the NetSuite platform, I would describe as 'different.' Not necessarily better and definitely not worse. However, working in the data is different and maybe not as traditional as when working with a traditional relational database. Because of this, it does take a little bit of getting used to. However, once you are 'used to' it - the ease and simplicity of the back end is a beautiful thing and makes extracting and working with data, again once you cross the learning curve, something to be desired. Took me a few months to get the hang of things, but now, I couldn't imagine a more productive system.
- Performance. While not lighting fast compared to some on-premise tools, the performance of the NetSuite platform is better that adequate and is quite useable on a day-to-day basis.
- Consultants. We have had great success working with implementation specialists and consultants directly at Oracle. They are highly knowledgeable and easy to work with. I would highly recommend the native teams for implementation success.
IT Manager
Remington Global, Inc.Wholesale, 1-10 employees
SAP S/4HANA Cloud
- Moving on to the pros of SAP S/4HANA, I have noticed many advantages like it is highly integrative.
- Also, it has a high performance which runs on in-memory computing databases.
- Moreover, it is one of the most stable Enterprise Resource Planning (ERP) Systems offering high-end user experiences to address complex and complicated business problems.
Key Account Manager
vente-privee devient VeepeeInternet, 5001-10,000 employees
Cons
NetSuite ERP
- NetSuite does have great customization capabilities, however, this can also make it difficult to track and maintain custom workflows and scripts as business needs change, especially with different subsidiaries having different process requirements. Essentially, the more you customize the system, the more you need to maintain documentation for reference.
- NetSuite has a fantastic reporting tool called a "Saved Search." For financial and other similar reports, you must use the NetSuite "Report" feature. This reporting feature is not as flexible as the Saved Search and I have found that certain reports cannot be customized as required using the "Report" feature.
- The Project Management module still has some work to go before it is flexible enough for companies to use NetSuite for their own customized processes. The module is fairly inflexible, and at a previous company we had around 10-15 enhancement requests alone relating to this module.
NetSuite Systems Analyst
AvalaraComputer Software, 1001-5000 employees
SAP S/4HANA Cloud
- Light version of the solutions for SMB size companies.
- Not so straight OOTB implementation and a lot of disparity seems with SAP leadership and the salespeople pitches.
- Need to make the cloud more exclusive to enable a faster shift of organization from OnPremise/AnyPremise solution to cloud.

Verified User
Consultant in Information Technology
Information Technology & Services Company, 10,001+ employeesPricing Details
NetSuite ERP
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$99 per user per month
NetSuite ERP Editions & Modules
Edition
Base License | $9991 |
---|---|
Access Cost | $992 |
- per month
- per user per month
Additional Pricing Details
—SAP S/4HANA Cloud
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Starting Price
$0 per month FUE users*
SAP S/4HANA Cloud Editions & Modules
Edition
SAP S/4HANA Cloud | Custom Pricing1 |
---|
- per month FUE users*
Additional Pricing Details
Kick-off your 14-day free trial to discover how you can transform your business with Intelligent ERP. * FUE = Full user equivalent, which allows flexible customer choice among: 1 Advanced user, 3 Core-users, or 30 self-service users per FUE. Minimum purchase is 35 FUEs.Likelihood to Renew
NetSuite ERP
NetSuite ERP 8.5
Based on 34 answers
I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
Creative Director
GPS Insight[object Object], 51-200 employees
SAP S/4HANA Cloud
SAP S/4HANA Cloud 6.7
Based on 2 answers
Currently we have to discover all possibilities we have with SAP S/4 Hana. So at the moment the is no need to renew our use of SAP S/4 Hana.
Sap Sales and Distribution Consultant
Avtenta d.o.o.Information Technology and Services, 11-50 employees
Usability
NetSuite ERP
NetSuite ERP 7.9
Based on 17 answers
I give Netsuite [CRM] a value of 8 because it's very user friendly IF the user is properly trained and is dedicated to using the system as the administrator and company has intended. There are few items such as overall navigation that could be better but really that's splitting hairs as with any CRM, nothing's perfect.

Verified User
Director in Sales
Industrial Automation Company, 51-200 employeesSAP S/4HANA Cloud
SAP S/4HANA Cloud 8.9
Based on 64 answers
Ha, because I implement it, I have to go through rigorous testing and can get it fixed if not working as needed. So in my eyes, it is great. I am not sure how easy it is for new ERP users.
SAP Consultant
PrivatePharmaceuticals, 201-500 employees
Reliability and Availability
NetSuite ERP
NetSuite ERP 9.4
Based on 26 answers
It has been very reliable. I can only think of 1-2 times in 4.5 years that we have had issues getting in, and in each case were able to get back in within 1 hour. There has not been a major downtime

Verified User
Vice-President in Finance and Accounting
Computer Software Company, 201-500 employeesSAP S/4HANA Cloud
SAP S/4HANA Cloud 10.0
Based on 1 answer
No answer on this topic is available.
Performance
NetSuite ERP
NetSuite ERP 7.7
Based on 24 answers
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
Controller
GlobalVetLINKComputer Software, 11-50 employees
SAP S/4HANA Cloud
SAP S/4HANA Cloud 8.0
Based on 1 answer
No answer on this topic is available.
Support Rating
NetSuite ERP
NetSuite ERP 6.7
Based on 31 answers
The high technical support is closer to a 9: they are very responsive and provide great examples for you to be able to replicate and resolve any scripting issue. The general support is about an 8: they address the issues relatively quickly and provide appropriate feedback although too often quoting NetSuite Support documents instead of providing relevant examples. For product enhancement issues it's a 5: very little feedback on when or whether they will happen.
Director/NetSuite Administrator
Q Research Solutions51-200 employees
SAP S/4HANA Cloud
SAP S/4HANA Cloud 8.9
Based on 66 answers
Customer Service and Support from SAP was crucial during the decision-making process and the following migration. To be clear, migration was far from a friendly and stress-free process, but the Support and Training team sent from SAP was a key to the [successful] implementation. Without this support, I don't believe we would've been able to implement SAP S/4HANA.

Verified User
Manager in Finance and Accounting
Marketing & Advertising Company, 11-50 employeesIn-Person Training
NetSuite ERP
NetSuite ERP 7.3
Based on 2 answers
I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot

Verified User
Manager in Finance and Accounting
Computer Software Company, 201-500 employeesSAP S/4HANA Cloud
No score
No answers yet
No answers on this topic
Online Training
NetSuite ERP
NetSuite ERP 7.8
Based on 9 answers
Online training is quite strong. I have used for specific pieces of functionality.However it is not sufficient in all areas.

Verified User
Professional in Information Technology
Computer Software Company, 501-1000 employeesSAP S/4HANA Cloud
SAP S/4HANA Cloud 9.0
Based on 1 answer
No answer on this topic is available.
Implementation Rating
NetSuite ERP
NetSuite ERP 6.8
Based on 27 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand NetSuite's best practice capabilities.
Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Corporate Controller, Director of Sales
Solar WindsInformation Technology and Services, 501-1000 employees
SAP S/4HANA Cloud
SAP S/4HANA Cloud 10.0
Based on 3 answers
Implementation was as expected. We had minor issues with our Z* transactions, but nothing special. Some tables were extended and needed regeneration. Overall satisfactions is good.
Sap Sales and Distribution Consultant
Avtenta d.o.o.Information Technology and Services, 11-50 employees
Alternatives Considered
NetSuite ERP
I have used simple accounting systems like QuickBooks, and I have used huge outdated systems like SAP. NetSuite is far superior to both of them. I wouldn't say its better than QuickBooks but maybe just for a different audience. QuickBooks is really for small companies. SAP, however, at least the implementation I used, was barely usable and effectively hid the data we needed from us because it was nearly impossible to pull from the system even with dedicated staff to help.
Investments and Treasury Manager
TASC (Total Administrative Services Corporation)Financial Services, 1001-5000 employees
SAP S/4HANA Cloud
[SAP S/4HANA] have better features than these Software's as it can support the entire process from account receivables to account payables, cash management, reporting and forecasting but other software can only help in maintaining the records. We can easily customize the product and can integrate with any other platform which makes this more productive and user friendly.
Fund Acounting Associate
NTT DATA GLOBAL DELIVERY SERVICES PRIVATE LIMITEDInformation Technology & Services, 1001-5000 employees
Scalability
NetSuite ERP
NetSuite ERP 8.4
Based on 5 answers
We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.
CEO
Spectrio, LLCMarketing and Advertising, 51-200 employees
SAP S/4HANA Cloud
SAP S/4HANA Cloud 10.0
Based on 1 answer
No answer on this topic is available.
Return on Investment
NetSuite ERP
- Stress levels WAY down since dumping our previous Billing system and installing SuiteBilling. The ease of navigating, viewing data in sensible places, reporting and having more data in one place has made many of my users use words like "amazing" and "what a relief." Don't underestimate worker stress and enjoyment of their tool.
- Fewer vendors and products to manage and to integrate. I oversee 10+ financially-related applications and their vendors. Dealing with the nuances of the contracts, the products and the people with whom I must deal (sales, support, product management) adds a lot of time and complexity. It also reduces the challenge of my SOX-related efforts.
- Auditors and those of us supporting SOX-related efforts LOVE NetSuite, especially compared to other systems. The controls and auditing available are indispensable, whether it's to keep us accountable to ourselves or to the auditors.
Senior Netsuite Architect / Developer
Q2ebankingFinancial Services, 501-1000 employees
SAP S/4HANA Cloud
- Growth in Project Revenue due to adding more value to Client's Business.
- Due to the presence of several major modules in the ERP, Functional Resources are always provided Cross Skill Trainings to enhance their skillsets in different modules.
- Client's Satisfaction in turn make us happy in terms of work, thus involving recognition and appraisal within the organization.

Verified User
Team Lead in Research & Development
Retail Company, 11-50 employees