What users are saying about
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Top Rated
156 Ratings

New Relic

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Top Rated
156 Ratings
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Score 8.1 out of 100
3 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

New Relic

I appreciate that New Relic is easily integrated into applications for APM and infrastructure for monitoring.Our applications are Ruby on Rails apps and getting them reporting into New Relic is easy to implement. In most cases, it just requires adding the "newrelic" gem and updating the "newrelic.yml" configuration file. Just this simple addition to a project gives us an entrypoint to analyzing performance.We use the New Relic Infrastructure agent by default on all of our cloud based servers. We have this set up with Chef so we don't even think about it; we just spin servers up and go. Minutes later they're reporting into New Relic. We use Terraform to automatically create monitors so we can keep track of the essentials like core processes, disk, CPU, and memory.
Michael Jenkins | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

Some teams get excited when looking at ITSI service models and envision modeling the entire infrastructure. What gets lost in translation is breaking it down to services, and also ITSI is not a replacement for an APM solution. So using a proper APM solution to drive quick insights into specific transactions, then feeding that data to Splunk/ITSI is a better bet.
Mike McGrail | TrustRadius Reviewer

Feature Rating Comparison

Application Performance Management

New Relic
7.7
Splunk IT Service Intelligence (ITSI)
Application monitoring
New Relic
9.2
Splunk IT Service Intelligence (ITSI)
Database monitoring
New Relic
8.1
Splunk IT Service Intelligence (ITSI)
Threshold alerts
New Relic
8.6
Splunk IT Service Intelligence (ITSI)
Predictive capabilities
New Relic
6.4
Splunk IT Service Intelligence (ITSI)
Application performance management console
New Relic
8.1
Splunk IT Service Intelligence (ITSI)
Collaboration tools
New Relic
6.5
Splunk IT Service Intelligence (ITSI)
Out-of-the box templates to monitor applications
New Relic
7.5
Splunk IT Service Intelligence (ITSI)
Application dependency mapping and thresholding
New Relic
7.5
Splunk IT Service Intelligence (ITSI)
Virtualization monitoring
New Relic
7.7
Splunk IT Service Intelligence (ITSI)
Server availability and performance monitoring
New Relic
8.5
Splunk IT Service Intelligence (ITSI)
Server usage monitoring and capacity forecasting
New Relic
7.9
Splunk IT Service Intelligence (ITSI)
IT Asset Discovery
New Relic
6.3
Splunk IT Service Intelligence (ITSI)

Pros

New Relic

  • New Relic lets you drill down into the nitty-gritty of your application, breaking down requests however far you want in order to inspect the performance of your application throughout the request lifecycle.
  • New Relic offers many integrations with other services and technologies, making it easy to get it set up and start using it.
  • New Relic offers many views and types of visualizations to help you understand what's going on in as much detail as you want to know.
Ben McClure | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

  • Detecting outliers
  • Detecting abnormal behavior
ShuYun Du | TrustRadius Reviewer

Cons

New Relic

  • Cloud-centric / OS-centric. There is no/limited ability to query metrics with an agent installed.
  • Insights-based queries (dashboards and alerts) are limited to 1000 (soon to be 2000) records and that doesn't work for enterprise scale.
  • NRQL is awesome -- except when it isn't. The replacement QL is more robust but is significantly more complex to learn.
  • No agent management tools in the platform. And, yes, you will want agent management tools after the first dozen or so deployments.
Anonymous | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

  • Multiple ways to ingest the same data can be confusing (events vs. metrics).
  • Glass tables can be a conflicting priority against normal Splunk dashboards.
  • Proper setup for alerting requires content packs that could be included with the product directly.
  • A separate license for ITSI on top of Splunk may make purchasing decisions difficult to justify.
Mike McGrail | TrustRadius Reviewer

Likelihood to Renew

New Relic

New Relic 8.0
Based on 9 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
Anonymous | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

Splunk IT Service Intelligence (ITSI) 9.1
Based on 1 answer
We have replaced our monitoring platform with Splunk & ITSI, and with the success, it's seen at our organization thus far we would be hard-pressed to pivot to another tool. Frankly, our business partners and application teams love Splunk & ITSI.
Mike McGrail | TrustRadius Reviewer

Usability

New Relic

New Relic 9.0
Based on 3 answers
New Relic interface can be tricky to setup sometimes, especially on dashboards, but the overall usability is great. We also find particularly interesting the chart creation tools. There are no major issues that prevented us using any of their services.
Anonymous | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

No score
No answers yet
No answers on this topic

Reliability and Availability

New Relic

New Relic 10.0
Based on 1 answer
we have never had any down time issues!!!
Jayson E. Conry | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

No score
No answers yet
No answers on this topic

Performance

New Relic

New Relic 8.0
Based on 1 answer
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Jayson E. Conry | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

No score
No answers yet
No answers on this topic

Support Rating

New Relic

New Relic 8.0
Based on 3 answers
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Jayson E. Conry | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

Splunk IT Service Intelligence (ITSI) 8.3
Based on 3 answers
I like Splunk IT Service Intelligence in general. However, the Splunk IT Service Intelligence license is a bit complicated and not very straight forward.
ShuYun Du | TrustRadius Reviewer

Implementation Rating

New Relic

New Relic 8.5
Based on 4 answers
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
Travis Crowder | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

No score
No answers yet
No answers on this topic

Alternatives Considered

New Relic

We had originally looked into CloudWatch to monitor our resources since we have our stack built in AWS, but found that it would take additional work to setup the dashboards, alerts, and details that we wanted to see in our reports. It was worth the additional investment for us to get the data we needed with less work.
Sean Patterson | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

I have not used any other product like Splunk IT Service Intelligence. The Splunk IT Service Intelligence can be applied across all the information you have in your Splunk environment. You can correlate the events with Splunk IT Service Intelligence and use it as an APM tool or business service analysis or fraud investigation.
ShuYun Du | TrustRadius Reviewer

Scalability

New Relic

New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Jayson E. Conry | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

No score
No answers yet
No answers on this topic

Return on Investment

New Relic

  • New Relic helps us detect defects before our customers do.
  • New Relic helps us prioritize performance improvements. Engineers don't need to spend time measuring the latency of transactions themselves.
  • New Relic helps us notify the appropriate people rapidly when there are problems.
Anonymous | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

  • Eliminated >$500,000 in other software licensing.
  • Expected to be able to sunset additional point solution tools in favor of using ITSI.
  • Outage triage time is already being reduced, even while still instrumenting the product.
Mike McGrail | TrustRadius Reviewer

Pricing Details

New Relic

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Splunk IT Service Intelligence (ITSI)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

New Relic
8.5
Splunk IT Service Intelligence (ITSI)
8.1

Likelihood to Renew

New Relic
8.0
Splunk IT Service Intelligence (ITSI)
9.1

Usability

New Relic
9.0
Splunk IT Service Intelligence (ITSI)

Reliability and Availability

New Relic
10.0
Splunk IT Service Intelligence (ITSI)

Performance

New Relic
8.0
Splunk IT Service Intelligence (ITSI)

Support Rating

New Relic
8.0
Splunk IT Service Intelligence (ITSI)
8.3

Implementation Rating

New Relic
8.5
Splunk IT Service Intelligence (ITSI)

Scalability

New Relic
8.0
Splunk IT Service Intelligence (ITSI)

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