What users are saying about
16 Ratings
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Top Rated
912 Ratings
16 Ratings
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Score 8 out of 100

SurveyMonkey

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Top Rated
912 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

  • NICE Satmetrix ranks higher in 5 feature sets: Survey Format & Appearance, Survey Content, Survey Logic, Survey Reporting & Analytics, Survey Administration & Security

Survey Format & Appearance

8.0

NICE Satmetrix

80%
7.3

SurveyMonkey

73%
NICE Satmetrix ranks higher in 3/3 features

Survey templates

8.0
80%
2 Ratings
7.8
78%
72 Ratings

Themes

8.0
80%
2 Ratings
6.9
69%
65 Ratings

Custom logo/branding

8.0
80%
2 Ratings
7.1
71%
64 Ratings

Survey Content

8.0

NICE Satmetrix

80%
7.9

SurveyMonkey

79%
NICE Satmetrix ranks higher in 2/3 features

Changes to live survey

8.0
80%
2 Ratings
8.0
80%
59 Ratings

Question design help

8.0
80%
2 Ratings
7.4
74%
69 Ratings

Multiple question types

8.0
80%
2 Ratings
8.3
83%
75 Ratings

Survey Logic

8.0

NICE Satmetrix

80%
7.8

SurveyMonkey

78%
NICE Satmetrix ranks higher in 1/1 features

Survey logic flexibility

8.0
80%
2 Ratings
7.8
78%
69 Ratings

Survey Reporting & Analytics

8.0

NICE Satmetrix

80%
7.7

SurveyMonkey

77%
NICE Satmetrix ranks higher in 5/5 features

Response tracking

8.0
80%
2 Ratings
8.0
80%
74 Ratings

Data export

8.0
80%
2 Ratings
7.9
79%
71 Ratings

Standard reports

8.0
80%
2 Ratings
7.7
77%
74 Ratings

Custom reports

8.0
80%
2 Ratings
7.5
75%
61 Ratings

Analytics

8.0
80%
2 Ratings
7.4
74%
63 Ratings

Survey Administration & Security

8.0

NICE Satmetrix

80%
7.9

SurveyMonkey

79%
NICE Satmetrix ranks higher in 2/2 features

Access controls

8.0
80%
2 Ratings
8.0
80%
63 Ratings

Compliance

8.0
80%
2 Ratings
7.8
78%
54 Ratings

Survey Distribution

NICE Satmetrix

Feature Set Not Supported
N/A
7.1

SurveyMonkey

71%
SurveyMonkey ranks higher in 2/2 features

Vendor-offered crowdsourcing

N/A
0 Ratings
7.2
72%
29 Ratings

Respondent restrictions

N/A
0 Ratings
7.0
70%
42 Ratings

Attribute Ratings

  • SurveyMonkey is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

Likelihood to Recommend

4.0

NICE Satmetrix

40%
7 Ratings
7.3

SurveyMonkey

73%
104 Ratings

Likelihood to Renew

5.1

NICE Satmetrix

51%
5 Ratings
8.9

SurveyMonkey

89%
27 Ratings

Usability

NICE Satmetrix

N/A
0 Ratings
8.3

SurveyMonkey

83%
38 Ratings

Availability

NICE Satmetrix

N/A
0 Ratings
10.0

SurveyMonkey

100%
2 Ratings

Performance

NICE Satmetrix

N/A
0 Ratings
6.0

SurveyMonkey

60%
2 Ratings

Support Rating

NICE Satmetrix

N/A
0 Ratings
6.9

SurveyMonkey

69%
38 Ratings

Implementation Rating

NICE Satmetrix

N/A
0 Ratings
10.0

SurveyMonkey

100%
4 Ratings

Likelihood to Recommend

NICE Satmetrix

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Simon Whight | TrustRadius Reviewer

SurveyMonkey

SurveyMonkey really excels in the survey design aspect of the surveying process. They have so many different question types that you can use to create your questions. The analytics and reporting are basic but ok for those wanting simple insights into their survey answers. Their free plan should suffice for any business that needs the fundamentals of surveying - i.e. survey builder, sharing, and viewing answers.
Brandon Lai | TrustRadius Reviewer

Pros

NICE Satmetrix

  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer

SurveyMonkey

  • SurveyMonkey templates have made it very user-friendly. It is very efficient to create a survey.
  • I love that they have multiple ways to answer questions. For example, short answer, paragraph, and radio buttons to name a few.
  • The surveys are very easy to share. You can import a large list of email addresses or free type just a few.
  • I like that you can test the survey before sending it out live. I send it to myself to verify how it will look and feel to the end-user.
Tiffany Consalvo | TrustRadius Reviewer

Cons

NICE Satmetrix

  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Lawrence Kravitz | TrustRadius Reviewer

SurveyMonkey

  • Recognizing that there are more limitations when it comes to a mobile interface vs. a desktop interface, I would love to see more profound levels of programming functionality on the mobile side.
  • It would be helpful to have better access to greater levels of third-party results analysis, particularly as it relates to open-ended questions and answers.
  • As an admin, it would be very cool if SurveyMonkey were able to use AI to match the survey we're building (questions, topics, target respondents, etc.) to existing results that might negate the need to ask certain questions in our surveys.
Anonymous | TrustRadius Reviewer

Pricing Details

NICE Satmetrix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

NICE Satmetrix Editions & Modules

Additional Pricing Details

SurveyMonkey

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0

SurveyMonkey Editions & Modules

Edition
Business Plan - Team Advantage27.001
Business Plan - Team Premier89.001
EnterpriseContact Sales
Personal Plan - Standard Monthly99.003
Personal Plan - Advantage Annual34.004
Personal Plan - Premier Annual119.004
  1. Per User Per Month (billed annually)
  2. none
  3. Per User Per Month (billed monthly)
  4. Per User Per Month (billed annually)
Additional Pricing Details

Likelihood to Renew

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
Anonymous | TrustRadius Reviewer

SurveyMonkey

SurveyMonkey 8.9
Based on 27 answers
Compared to other competitors in the market (including a few I've used internally), if you're looking for a survey application, this one does the job and it's quite inexpensive too. Considering the fact that it comes with a handy mobile application too (on iOS and Android), you also get flexibility thrown in the deal too.
Ben Donkor | TrustRadius Reviewer

Usability

NICE Satmetrix

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 8.3
Based on 38 answers
SurveyMonkey should suffice for most simple use cases to collect responses or feedback from clients. The templates that they offer are helpful as well as the guidance on question formulation. If you just need a stand alone software to distribute and collect surveys, then SurveyMonkey will meet your needs.
Anonymous | TrustRadius Reviewer

Performance

NICE Satmetrix

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 6.0
Based on 2 answers
still to many limitations for more complex surveys --skips, filtered questions, etc.
Jeannette Saquet | TrustRadius Reviewer

Support Rating

NICE Satmetrix

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 6.9
Based on 38 answers
I haven’t used the support function yet, but I have had colleagues that have and the issues they’ve faced have been resolved super quickly. They also have said the support people they have come in contact with have been extremely friendly. Those two things are what made me choose my rating
Betsy Scruggs | TrustRadius Reviewer

Implementation Rating

NICE Satmetrix

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 10.0
Based on 4 answers
Implementation not required.
Rachel Biederman | TrustRadius Reviewer

Alternatives Considered

NICE Satmetrix

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
Anonymous | TrustRadius Reviewer

SurveyMonkey

SurveyMonkey is easier to customize and provides much more in depth analytics. SurveyMonkey also provides better templates providing us with a better presentation to our employees. SurveyMonkey also comes with a more trustworthy platform that ensures confidentiality, which is incredibly important to our employees and means we're getting more reliable results from the surveys.
Caroline Dobson | TrustRadius Reviewer

Return on Investment

NICE Satmetrix

  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Rob Ellison | TrustRadius Reviewer

SurveyMonkey

  • We use this to survey vendors after a trade show and their comments to me have helped improve other shows. I don't have hard numbers but I know our vendors, some of whom are associate members, are very happy to give this feedback because it helps their ROI too.
  • I know it has saved us employee time as we aren't sifting through email responses and entering them into a spreadsheet. SurveyMonkey does that for us.
  • We often need to do quick polls to our members to make decisions. This makes them feel like they are getting value for their membership dues that they pay our association.
Megan Abbott | TrustRadius Reviewer

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