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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Nintex

    Score7.9 out of 10
    N/ANintex offers a platform that helps companies discover, automate, and optimize business processes.

    $480

    Minimum 1,000 users per user

    Zoho Assist

    Score8.4 out of 10
    N/AZoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.

    $12

    per technician/per month

    Pricing
    NintexZoho Assist
    Editions & Modules
    Enterprise - Process Platform
    $480
    Minimum 1,000 users per user
    Remote Support - Standard
    $12
    per technician/per month
    Unattended Access - Standard
    $12
    25 unattended computers/per month
    Remote Support - Professional
    $18
    per technician/per month
    Unattended Access - Professional
    $18
    25 unattended computers/per month
    Remote Support - Enterprise
    $28
    per technician/per month
    Offerings
    Pricing Offerings
    NintexZoho Assist
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    NintexZoho Assist
    Considered Both Products
    Nintex
    Chose Nintex
    Nintex Process Platform has a comprehensive guide, that equips subscriber regarding the use of the program. Further, the Nintex Process Platform generates a design that requires no coding, where some staff without the ICT basics maximize it. Lastly, the Nintex Process Platform …
    Incentivized
    Zoho
    No answer on this topic
    Key User Insights
    Would buy again
    83%
    Would buy again
    94 Answers
    90%
    Would buy again
    19 Answers
    Delivers good value for the price
    92%
    Delivers good value for the price
    85 Answers
    95%
    Delivers good value for the price
    20 Answers
    Happy with the feature set
    95%
    Happy with the feature set
    107 Answers
    95%
    Happy with the feature set
    20 Answers
    Lived up to sales and marketing promises
    90%
    Lived up to sales and marketing promises
    69 Answers
    88%
    Lived up to sales and marketing promises
    15 Answers
    Implementation went as expected
    95%
    Implementation went as expected
    78 Answers
    95%
    Implementation went as expected
    19 Answers
    Features
    NintexZoho Assist
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Nintex and Zoho Assist
    Feature
    Nintex
    6.6
    190 Ratings
    16% below category average
    Zoho Assist
    -
    Ratings
    Dashboards6.6176 Ratings00 Ratings
    Standard reports6.8179 Ratings00 Ratings
    Custom reports6.4143 Ratings00 Ratings
    Process Engine
    Comparison of Process Engine features of Nintex and Zoho Assist
    Feature
    Nintex
    7.0
    258 Ratings
    17% below category average
    Zoho Assist
    -
    Ratings
    Process designer7.6230 Ratings00 Ratings
    Process simulation5.021 Ratings00 Ratings
    Business rules engine7.7198 Ratings00 Ratings
    SOA support7.0174 Ratings00 Ratings
    Process player7.357 Ratings00 Ratings
    Support for modeling languages6.014 Ratings00 Ratings
    Form builder8.0228 Ratings00 Ratings
    Model execution7.7181 Ratings00 Ratings
    Collaboration
    Comparison of Collaboration features of Nintex and Zoho Assist
    Feature
    Nintex
    9.0
    18 Ratings
    8% above category average
    Zoho Assist
    -
    Ratings
    Social collaboration tools9.018 Ratings00 Ratings
    Content Management Capabilties
    Comparison of Content Management Capabilties features of Nintex and Zoho Assist
    Feature
    Nintex
    10.0
    23 Ratings
    21% above category average
    Zoho Assist
    -
    Ratings
    Content management10.023 Ratings00 Ratings
    Remote Administration
    Comparison of Remote Administration features of Nintex and Zoho Assist
    Feature
    Nintex
    -
    Ratings
    Zoho Assist
    8.0
    24 Ratings
    1% above category average
    Screen sharing00 Ratings8.822 Ratings
    File transfer00 Ratings8.123 Ratings
    Instant message00 Ratings8.322 Ratings
    Secure remote access with Smart Card authentication00 Ratings10.02 Ratings
    Access to sleeping/powered-off computers00 Ratings7.620 Ratings
    Over-the-Internet remote session00 Ratings8.823 Ratings
    Initiate remote control from mobile00 Ratings7.414 Ratings
    Remote management of servers & workstations00 Ratings9.019 Ratings
    Remote Active Directory® management00 Ratings4.43 Ratings
    Centralized management dashboard00 Ratings8.418 Ratings
    Session record00 Ratings8.515 Ratings
    Annotations00 Ratings7.613 Ratings
    Monitoring and Alerts00 Ratings7.14 Ratings
    Multi-platform remote control00 Ratings8.616 Ratings
    Best Alternatives
    NintexZoho Assist
    Small Businesses
    Process Street
    Score8.2 out of 10
    N-able Take Control
    Score7.2 out of 10
    Medium-sized Companies
    TIBCO® BPM Enterprise
    Score8 out of 10
    Remote Desktop Manager
    Score9.6 out of 10
    Enterprises
    IBM Business Automation Workflow
    Score10 out of 10
    BeyondTrust Privileged Remote Access
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    NintexZoho Assist
    Likelihood to Recommend
    7.4
    (302 ratings)
    8.7
    (24 ratings)
    Likelihood to Renew
    2.7
    (34 ratings)
    -
    (0 ratings)
    Usability
    7.6
    (23 ratings)
    8.7
    (14 ratings)
    Availability
    8.9
    (7 ratings)
    -
    (0 ratings)
    Performance
    9.7
    (4 ratings)
    -
    (0 ratings)
    Support Rating
    8.7
    (24 ratings)
    9.0
    (6 ratings)
    In-Person Training
    7.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    8.8
    (3 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.0
    (12 ratings)
    9.0
    (1 ratings)
    Configurability
    8.8
    (3 ratings)
    -
    (0 ratings)
    Ease of integration
    9.8
    (3 ratings)
    -
    (0 ratings)
    Product Scalability
    9.8
    (3 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.7
    (3 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.7
    (3 ratings)
    -
    (0 ratings)
    User Testimonials
    NintexZoho Assist
    Likelihood to Recommend
    Nintex
    We use Nintex to automate fundraising outreach at scale. It helps us send personalized emails to a large contact list, and we’d also like to automate follow-ups when there’s no reply.
    If you need highly customized solutions or clean, fully controllable code, I wouldn’t recommend Nintex. It has many features, but it’s not the same as building your own system from scratch. That said, it can save a lot of time for standard automation workflows.
    Incentivized
    Read full review
    Zoho
    If you have many remote users in challenging-to-access locations and they use multiple platforms (Windows, Mac, Linux), Zoho Assist is the solution. If you have a limited budget, you'll like Zoho Assist pricing. If you have a large team of IT technicians, you'll appreciate Zoho Assist's concurrent usage licensing.
    Incentivized
    Read full review
    Pros
    Nintex
    • Integrations with other services using various secure authentication methods, along with the seamless integration with SharePoint, are the icing on the cake. This makes it superior to other BPM tools available in the market.
    • Flexibility in application development - The diverse configurable properties offer multiple ways to utilise the controls and events, affording the flexibility to expand your scope and enabling the creation and use of processes in a myriad of ways.
    • The streamlined and efficient deployment process significantly accelerates release management, allowing for faster and smoother implementation of updates and new features.
    • The user interface of the pages offers a more refined and appealing look and feel compared to most other BPM tools.
    Incentivized
    Read full review
    Zoho
    • One user's computer screen is black, no task bar and start button, after system crush, Unattended Access help me remote control it and use tools under quick Launch to change system settings and created new account for the user, so she can work few hours later.
    • One user computer need help vpn setup but it is not on Unattended Access list, so I create a temporarily Remote Support session, send the link to him by WhatsApp, after he download and install agent, I can connect and remote control it.
    • Sometimes user computer has randomly happening issue, I will connect it by Zoho Assist, record the remote screen, then will catch the issue and know it's triggered
    • sometimes I use video chat as a meeting tool with users
    • The file transfer by web client is useful for me, most of time is to upload files into user computer when it is not able to access our network drive
    Incentivized
    Read full review
    Cons
    Nintex
    • If you are creating a process with parallel subprocesses, there's no way to see, in a single view in Nintex, all the steps for the subprocesses. You have to view each sub-process in its own view, so it's hard to see what's going on at a high level.
    • There isn't an easy way to filter the processes by another user (not yourself) in Nintex. There is a report that shows processes and objects by user, but that's not as convenient. This is something that I've seen in other tools (OpenPages by IBM) so I am surprised that it is missing.
    • Nintex doesn't really have a way to capture iterative processes (which we have a lot of). It's designed for linear processes.
    Incentivized
    Read full review
    Zoho
    • Instructions to the tech and the person receiving support could be more clear.
    • Providing mobile support is still a bit clunky. Interacting with the user's device on the other end is not totally functional.
    • It would be nice to have a PC app to use instead of accessing via the browser.
    Incentivized
    Read full review
    Likelihood to Renew
    Nintex
    We are currently investigating which collaboration platform best suits our needs. Chances are that we move to SharePoint Online and then we're going to also consider the microsoft power platform (power automate and power apps) to develop forms and workflows. Aspecially the pricing model for the cloud is currently a blocking factor to go for the Nintex solution in the Cloud.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Usability
    Nintex
    Based on the on-prem experience with this tool, I believe that they have a lot of potential to help the online version catch up to where the on-prem left off. Nintex developed their online version and it is not as fully formed or capable compared to the on-prem version, and the licensing model scales back what we would have liked to be an expansion or at least continuous improvement of existing flows. It is also not near as user friendly specifically to non-developers and has an uncanny similarity to Microsoft Flow in the online instance. Consistent with my reviews of the tool - I believe they have some good approaches to design thinking that, if translated well from on-prem to online, could make this a clear winner again.
    Incentivized
    Read full review
    Zoho
    Zoho Assist has proven to be a highly effective and reliable tool that I use on a daily basis. While the "wake up" feature occasionally fails to respond, this seems more likely due to network connectivity issues rather than a flaw in Zoho Assist itself. On rare occasions, the unattended access installation doesn't appear on the administrator's dashboard, which could potentially be caused by firewall restrictions rather than a problem with the software. Aside from these minor and infrequent issues, the platform has consistently performed well and has become an essential part of my workflow.
    Incentivized
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    Reliability and Availability
    Nintex
    The Nintex Process Platform has never crashed or had any availability issues during my usage. However there was an issue that was of my own making that caused a slowdown of the system. I had set up a process to run once a day and check for employees on a list that had certain parameters selected, and for some reason that I had to troubleshoot, the process instead ran constantly, which filled the cache quickly. I ended up having to dismantle that process so the system didn't crash.
    Incentivized
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    Zoho
    No answers on this topic
    Performance
    Nintex
    Unlike any other process automation product out there. Not only is it a low-code, easy to use tool for building processes in environments like SharePoint or Salesforce, they have really started to expand their tool-set by offering tools to manage other things like process mapping, RPA, mobile,etc.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Support Rating
    Nintex
    The support team works as fast as they can and they are usually fast to solver the issues. Sometimes they need more time to solve one of them because our workflows and so on are more complex than usual clients.
    Incentivized
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    Zoho
    Support is terrible. Quick to initially respond with the boilerplate "The information provided by you should be sufficient for my development team to analyse this further. I shall also write back to you as soon as I get an update from them on this
    regard." And then you will hear nothing more from them. Chase further and you'll get stock responses such as "Our development team are still looking into this," etc.
    Read full review
    In-Person Training
    Nintex
    The trainer addressed the smallest queries in a friendly and timely manner; He walked us through all the necessary products we were using
    Incentivized
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    Zoho
    No answers on this topic
    Online Training
    Nintex
    I used the Nintex training software, it was easy to watch and follow along. It didn't go too fast and was descriptive enough to understand what the steps needed were in order to produce efficient workflows and user friendly forms.
    Incentivized
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    Zoho
    No answers on this topic
    Implementation Rating
    Nintex
    1.Start with Simple Workflows: Begin with basic workflows to gain user confidence before tackling complex processes.
    2.Involve Stakeholders Early: Engage business users and IT early to align workflows with real business needs.
    3.Comprehensive Training: Invest in user training to ensure smooth adoption and reduce resistance.
    4.Leverage Prebuilt Templates: Use Nintex’s templates to speed up implementation and maintain consistency.
    5.Iterate and Optimize: Continuously improve workflows based on user feedback and performance metrics.
    Incentivized
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    Zoho
    Make it easier to deploy mulitple agents for different departments.
    Incentivized
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    Alternatives Considered
    Nintex
    Microsoft environment does not have the scalability of Nintex; it is perfect for small and medium-sized companies, especially in environments where Microsoft environment is almost entirely used. Although Microsoft offers options to connect to other applications, its platform lacks the development and robustness that Nintex provides. Nintex not only covers Microsoft environments but also Google and other important platforms.
    Incentivized
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    Zoho
    The value for Zoho Assist and the functionality is superior to what is now known as LogMeIn Resolve. I knew it before as Goto Assist. My decision to try out and ultimately purchase Zoho Assist has been a great one for my business. I am glad I heard about Zoho Assist and will continue using them for years to come.
    Incentivized
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    Scalability
    Nintex
    The scalability is really bottlenecked by the imagination of the user. I was able to make processes for my own personal usage, making my daily tasks easier. I was also able to make processes that affected hundreds of employees, making large standardization and efficiency gains. So either way, the system is used the same way, and I was the limiting factor.
    Incentivized
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    Zoho
    No answers on this topic
    Return on Investment
    Nintex
    • People have woken up to the amount of overlap after mapping their processes.
    • People can be resistant to process changes. You need to have the support from above or support from the 'business' that you are process changing to be able to see the positive impacts.
    • Numbers talk. if you can get a general salary figure from your HR dept to show savings for 'employee bands', then when you present reports, they will be all the richer in data.
    Incentivized
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    Zoho
    • Zoho Assist helped in managing our files and records even if ours is not an Enterprise version.
    • Connectivity is maintained despite having faced some latency issues, thus allowing us to save more time and money.
    • Low maintenance costs, since Zoho Assist is cloud-based
    Incentivized
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    ScreenShots

    Nintex Screenshots

    Screenshot of Nintex Automation CE, a complete agentic business orchestration platform — unifying process intelligence, agentic workflow orchestration, and AI-driven solution building in one governed platform.Screenshot of the Nintex K2 dashboard. The application offers on-premises and hosted solutions that brings together advanced orchestration, control, and scalability, and security into a single platform.

    Zoho Assist Screenshots

    Screenshot of On-demand Remote SupportScreenshot of Browser-based Remote SupportScreenshot of Unattended Access to remote computersScreenshot of Detailed Analytics