Norton Small Business vs. Watchguard Endpoint Security vs. Webroot Antivirus

We are a small company; Norton Small Business gives us the freedom for our remote employees to work securely using their personal laptop /smartphone. Less appropriate: Someone with a few separate locations that require separate cybersecurity environment but would still benefit from centralized management.

Incentivized

I would absolutely recommend Watchguard Endpoint Security to a colleague - as there's only four of us on the team in the entire district. The additional client insights have been invaluable to us. We had, historically, been doing Windows updates A. whenever a device was turned in with issues, or B. each Summer during device turn in. We can now control those updates with this software - pushing Windows patches to necessarily clients with the push of a button. This has saved us COUNTLESS hours of driving or directing staff to update themselves (and then ignoring us). We do have a remote desktop client that we have utilized in the past, but updating during the day is cumbersome for teachers. Watchguard Endpoint Security has now given us more control over our devices - as well as better protection from threats as well.

Incentivized

Webroot SecureAnywhere is a good solution for those wanting to protect their endpoints from viruses and malware. It also works great for MSPS as you can manage all clients in a single portal. You have the option for DNS protection and web browser filtering as well. This would also work well in any small business.

Incentivized

• Effective Outcomes
• Transparent & Customised Pricing
• Ease of Use

Incentivized

• The protection is fast with unperceivable loss of network speed.
• Watchguard Endpoint Security is extremely accurate. That is, we never experienced false positives.
• Something else tht does not get mentioned enough, is we have yet to overwhelm our Firebox 390 - it has kept up with detections!

Incentivized

• Webroot checks all search result links and delivers warnings or approvals to users. This means Webroot is thorough and assists to keep users familiar with any potential problem sites.
• Webroot is easily activated as a Chrome or browser extension to ensure ease of access.
• Webroot monitors activity and will send updates to the IT department to keep them privy of any potential problems.

Incentivized

• perfectly works for us, nothing as of now
• works as expected, found reasonable for us

• EndPoint has an optional feature for automatic and remote software updates on endpoints, a handy option for keeping computers up-to-date and secure. However, it is not used to install new software but only to update it. We believe that this part is instrumental, but it is somewhat incomplete.
• Another drawback is that some complementary functions to the antivirus, such as the one above, are optional and require a separate subscription.
• The implementation of EndPoint requires some planning, especially the time required to harden and learn the system. This is not critical and is typical for this type of system, but it is necessary to plan it well.

Incentivized

• Webroot could do a better job of working on their integration partnerships with companies like LabTech (now known as Automate). Many times we make it through 2 or 3 levels of support before one of the parties says "oh well you need to talk to LabTech about this" or vice versa. That can be frustrating for partners when trying to understand and resolve issues between the two applications.
• Cryptolocker/ransomware is a hot topic and I will say that Webroot has provided us with adequate protection when we first started using in 2014. I understand the complexities and challenges AV companies face with new threats being created everyday. I do want to point out that there have been instances where Webroot has not been able to stop one of those types of attacks. After talking with support - it was clear that they had no good answer as to why that particular threat was not stopped and quarantined.
• Support for the enterprise side of Webroot can be daunting at times. Response times are hit or miss depending on the severity of the issue. Sometimes you get a great support engineer who will go above and beyond - sometimes I ask myself how this person is even employed with the lack of communication skills or actual interest in helping resolve partner issues.

Incentivized

The ease of use, pricing, support, reliability, and quality of the product. Panda / WatchGuard products are highly rated, priced right and easy to maintain. All of this make it very easy to renew and purchase new licenses for us and our clients.

Incentivized

It's easy to renew with Webroot, their support is very attentive and highly available. However if you do choose to change products, they even provide means of removing the software from your endpoints via the admin portal which is very convenient.

Incentivized

It's good for a small business that needs cybersecurity without needing to spend a lot of money. Besides being affordable it seems to be extremely, reliable, and easy to use.

Incentivized

Easy and intuitive MSP management portal to manage all of your clients from a single pane of glass. Policies can be pushed down globally or individually based on needs. The client portal allows access to their tenant information and installs only which is nice if you are working with clients who might have an internal person or an IT team that also wants access to things to manage themself.

Incentivized

There is nothing perfect in this world, but Webroot Antivirus + Internet Security Complete (SecureAnywhere) is easy to use in comparison to others. Also Webroot tech support is only a phone call away. There have been several times I ran into an issue, but tech support as there to help resolve the issue.

Incentivized

The software is 100% managed on a cloud platform that can be managed via an account even if they are not present within the company network where the software is installed, I even always opened the control panel on the browser of my smartphone to monitor the situation.I have never experienced any abnormal software crashes

Incentivized

The only annoyance I complain, if we want to be picky, is the fact of the constant disconnections from the control panel.Every about 4 hours the account logs out even if I set the "remember this device" flag; having said that I have not noticed neither slowdowns nor conflicts with other software

Incentivized

I gave it a 10 because I compare it to air conditioning. I need it to work every day, 24/7. I need it to be reliable and not something that requires a ton of interaction from staff to make sure it works every day. In addition, I should be able to run other things at my house when the AC is on. Panda fits that description.

We have not had to use Webroot support much over the years. The one or two times we did we were referred to online documentation and in a somewhat condescending manner in one case and in another case, the support person did not demonstrate much knowledge of their product and referred us to the user community for support.

Incentivized

Trainer was excellent, knew this product in-depth.

Incentivized

The training was very helpful. It demonstrated how to configure the service for initial install, items to monitor, and how to set up for ongoing protection. Hands on training is more helpful but this is a good starting point

Incentivized

Implementation shouldn't present any problems in standard office environments. In environments with development teams, however, caution is needed. If zero trust is enabled, mechanisms must be in place to ensure that internal software isn't classified as a false positive (software certificate, exception folder, etc.)

Incentivized

We did not actively consider any other software. Overall we did do a basic understanding of a pricing & features and found that the offerings from Symantec were better than others even prima facie. At the current time for an organisation such as ours we do not believe that there is any other option worth active consideration

Incentivized

We prefer to maintain loyalty with a brand that really delivers what it promises. Our focus is to bring customers who have other solutions to Watchguard's base, however some companies have their own IT department and already work with other tools. Preferimos Fidelizar com uma marca que realmente entreg o que promente. Nosso foco é trazer os clientes que possuem outras soluções para base da Watchguard, contudo algumas empresas possuem departamento de TI próprio e já atuam com outras ferramentas.

Incentivized

While we consider alternatives from time to time when putting together our budget, we haven't felt the need to thoroughly test a competitor since webroot has been working well for us and we are comfortable with the pricing.

Incentivized

With the implementation of watchguard (at the beginning Panda Endpoint, but it is the same) I was able to insert in the control panel all the unauthorized software previously installed by colleagues without any authorization from the various department heads.Now any licensed software goes into lockdown and can be unlocked from the control panel

Incentivized

Ease of implementation across various devices is easy and efficient regardless of scale. Whether it is 5 devices or 500 the product continually proves its the best in its class.

Incentivized

• Money saved on cybersecurity products
• Time saved: ease of use
• Reliable

Incentivized

• By committing to go all in on Watchguard Advanced EPDR across our whole client base, we maximized our price position - enabling us to offer the best endpoint security at a price better than what lesser competitive products cost.
• Leveraging Watchguard Endpoint Security as part of our unified platform strategy provides better integrated security, managed through Watchguard's cloud architecture. This significantly reduces our cost to deploy, manage, and support our client's. Our improved security offering, better delivery, and stronger price position has helped us achieve 56% growth in our managed services business over the past 18-months.
• Organizations that have disparate cyber security products often require specialists for each solution in their stack. Watchguard provides outstanding training resources that equip our entire technical staff - significantly improving our service delivery while lowering our overall cost of business.

Incentivized

• It has had a mostly positive impact as we have not had any breaches.
• The only negative impact has been when Webroot Antivirus + Internet Security Complete (SecureAnywhere) changed something on their end that caused one of our business applications to not be usable by end-users. That cost our business a fair amount as it took 4 days before it could be used again.

Incentivized