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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Ooma Office

    Score6.5 out of 10
    N/AFor businesses of all sizes, Ooma provides advanced voice and collaboration features which they describe as flexible and scalable. With plans starting at $19.95 per user per month, Ooma Office is available without contracts or long-term commitments so as to make it easy for a small business to scale its office phone system with Ooma as its business grows. Ooma Office features include: Unlimited Calling in U.S., Canada, Mexico and Puerto Rico Free Local…

    $9.95

    per month

    Vonage Business Communications

    Score8.7 out of 10
    N/AVonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.

    $19

    per month per extension

    Pricing
    Ooma OfficeVonage Business Communications
    Editions & Modules
    Local Phone Number
    $9.95
    per month
    Toll Free Number
    $9.95
    per month
    Toll Free Calling Plan
    $15.00
    per month
    Base Price
    $19.95
    per month
    User Extension
    $19.95
    per month
    Pro
    $24.95
    per month
    Ooma Linx
    $49.99
    per month
    Ooma Wireless Adapter
    $49.99
    per month
    Ooma DP1 Desk Phone
    $89.99
    per month
    Expansion Base Station
    $99.99
    per month
    Yealink IP Phones
    $99.99
    per month
    Cisco IP Phones
    $109.99
    per month
    Yealink Conference IP Phones
    $399.99
    per month
    Conference Bridge
    Free
    Ring Groups
    Free
    Virtual Receptionist
    Free
    Number Porting
    Free
    Mobile
    $19.99
    per month per extension
    Premium
    $29.99
    per month per extension
    Advanced
    $39.99
    per month per extension
    Offerings
    Pricing Offerings
    Ooma OfficeVonage Business Communications
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup Fee$19.95 per user/monthNo setup fee
    Additional DetailsOoma Office offers plans starting at $19.95 per user/month with no contracts, ever.
    More Pricing Information
    Community Pulse
    Ooma OfficeVonage Business Communications
    Considered Both Products
    Ooma, Inc.
    Chose Ooma Office
    We used them before we switched, and they're just a little pricier. For exactly the same service, it was 50% cheaper with Ooma Office, and we were looking for savings, so it was the ideal switch. We're very happy with the decision to switch providers as Vonage didn't have any …
    Incentivized
    Chose Ooma Office
    The Vonage Business Phone costs a few dollars more per month. AT&T Business Phone had very poor functionality.
    Incentivized
    Chose Ooma Office
    Ooma Office has more features and has had better call quality all for a lower price.
    Incentivized
    Vonage
    Chose Vonage Business Communications
    Hard to beat Vonage for features. Ooma is probably less expensive.
    Incentivized
    Key User Insights
    Would buy again
    96%
    Would buy again
    73 Answers
    86%
    Would buy again
    18 Answers
    Delivers good value for the price
    99%
    Delivers good value for the price
    74 Answers
    89%
    Delivers good value for the price
    17 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    76 Answers
    95%
    Happy with the feature set
    20 Answers
    Lived up to sales and marketing promises
    97%
    Lived up to sales and marketing promises
    72 Answers
    79%
    Lived up to sales and marketing promises
    11 Answers
    Implementation went as expected
    92%
    Implementation went as expected
    69 Answers
    85%
    Implementation went as expected
    11 Answers
    Features
    Ooma OfficeVonage Business Communications
    Cloud PBX
    Comparison of Cloud PBX features of Ooma Office and Vonage Business Communications
    Feature
    Ooma Office
    8.0
    53 Ratings
    1% above category average
    Vonage Business Communications
    9.7
    11 Ratings
    13% above category average
    Hosted PBX9.527 Ratings9.78 Ratings
    Multi-level Interactive Voice Response (IVR)8.533 Ratings10.09 Ratings
    Directory of employee names5.947 Ratings9.711 Ratings
    Call Management
    Comparison of Call Management features of Ooma Office and Vonage Business Communications
    Feature
    Ooma Office
    6.1
    73 Ratings
    30% below category average
    Vonage Business Communications
    9.4
    12 Ratings
    8% above category average
    Answering rules5.564 Ratings9.912 Ratings
    Call recording6.349 Ratings9.29 Ratings
    Call park6.046 Ratings9.710 Ratings
    Call screening6.155 Ratings9.910 Ratings
    Message alerts6.563 Ratings8.812 Ratings
    Business SMS/External Messaging00 Ratings9.17 Ratings
    Online Fax00 Ratings8.64 Ratings
    Voicemail Transcription00 Ratings10.06 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Ooma Office and Vonage Business Communications
    Feature
    Ooma Office
    4.3
    46 Ratings
    59% below category average
    Vonage Business Communications
    -
    Ratings
    Audio conferencing4.346 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Ooma Office and Vonage Business Communications
    Feature
    Ooma Office
    7.5
    73 Ratings
    5% below category average
    Vonage Business Communications
    9.8
    12 Ratings
    10% above category average
    Mobile app for iOS6.459 Ratings9.912 Ratings
    Mobile app for Android8.544 Ratings9.69 Ratings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Ooma Office and Vonage Business Communications
    Feature
    Ooma Office
    -
    Ratings
    Vonage Business Communications
    9.8
    7 Ratings
    15% above category average
    High quality audio00 Ratings9.97 Ratings
    High quality video00 Ratings9.74 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Ooma Office and Vonage Business Communications
    Feature
    Ooma Office
    -
    Ratings
    Vonage Business Communications
    9.6
    4 Ratings
    11% above category average
    Desktop sharing00 Ratings9.64 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Ooma Office and Vonage Business Communications
    Feature
    Ooma Office
    -
    Ratings
    Vonage Business Communications
    9.8
    6 Ratings
    13% above category average
    Calendar integration00 Ratings10.03 Ratings
    Meeting initiation00 Ratings9.95 Ratings
    Record meetings / events00 Ratings9.45 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Ooma Office and Vonage Business Communications
    Feature
    Ooma Office
    -
    Ratings
    Vonage Business Communications
    10.0
    3 Ratings
    19% above category average
    Live chat00 Ratings10.03 Ratings
    Online Events Security
    Comparison of Online Events Security features of Ooma Office and Vonage Business Communications
    Feature
    Ooma Office
    -
    Ratings
    Vonage Business Communications
    9.7
    4 Ratings
    20% above category average
    User authentication00 Ratings9.74 Ratings
    Participant roles & permissions00 Ratings9.74 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of Ooma Office and Vonage Business Communications
    Feature
    Ooma Office
    -
    Ratings
    Vonage Business Communications
    9.7
    6 Ratings
    13% above category average
    Centralized communications management00 Ratings9.66 Ratings
    Team messaging00 Ratings9.96 Ratings
    Team document sharing00 Ratings9.44 Ratings
    Call and meeting analytics00 Ratings10.05 Ratings
    Best Alternatives
    Ooma OfficeVonage Business Communications
    Small Businesses
    CallFire
    Score9.7 out of 10
    Broadvoice | GoContact
    Score9.1 out of 10
    Medium-sized Companies
    Fuze
    Score8.2 out of 10
    8x8 Work
    Score8.7 out of 10
    Enterprises
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    Webex Calling
    Score8.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Ooma OfficeVonage Business Communications
    Likelihood to Recommend
    6.4
    (76 ratings)
    9.7
    (29 ratings)
    Likelihood to Renew
    9.1
    (2 ratings)
    5.0
    (2 ratings)
    Usability
    6.8
    (16 ratings)
    9.9
    (6 ratings)
    Support Rating
    8.1
    (31 ratings)
    1.0
    (11 ratings)
    Implementation Rating
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Ooma OfficeVonage Business Communications
    Likelihood to Recommend
    Ooma, Inc.
    We use Ooma Office for everyone in the company including mobile users. It has allowed us to eliminate the spam callers as well give our mobile and remote users the ability to make business calls - from any device, from anywhere, at any time - without having to worry about any long distance charges, or without giving up their personal telephone numbers (at home or cellular).
    Incentivized
    Read full review
    Vonage
    Vonage Business Communications excels in scenarios requiring seamless remote work, such as virtual teams and remote workers. It's also ideal for businesses needing reliable disaster recovery solutions. However, it may be less appropriate for very small businesses with minimal communication needs or those with limited budgets, as the comprehensive features might be more than necessary.
    Read full review
    Pros
    Ooma, Inc.
    • Ease of IVR customization: Allows my business to adapt quickly to an ever-changing business economy
    • Plug and Play application: I was up and running within minutes of opening the box with the equipment in it!
    • Find Me, Follow Me for remote access: No matter where I go, I can bring the office with me.
    • Simple, Straightforward Billing: I recognized savings from day 1; my monthly invoice stays the same every month!
    Read full review
    Vonage
    • Eliminates physical phone consoles that can be pricey and unnecessary for staff.
    • Has a companion app that allows you to use your personal cell phone to check messages or make calls.
    • The desktop application is easy to use and has a number of customizable settings so that the app can be minimized but alert you of incoming calls.
    Incentivized
    Read full review
    Cons
    Ooma, Inc.
    • Cell phone app could be a little easier to use.
    • Ooma Desktop needs some tweaking to make it more user friendly.
    • I would like my 800 number to be assigned to my personal mailbox vs. having to have its own extension.
    Incentivized
    Read full review
    Vonage
    • The extension can only have three devices which is difficult if you work in multiple locations. Your cell phone is one of the three, so you really only get two. I have three office locations that I work out of and it would be nice to have my extension at each.
    Incentivized
    Read full review
    Likelihood to Renew
    Ooma, Inc.
    We have found it very easy to configure, manage, and expand our phone operations with Ooma Office. We needed a reliable phone network as this is the first means of communication for our customers - Ooma has made it a lot easier for us to manage. Their support is also available 24x7 so that's a huge plus.
    Read full review
    Vonage
    I think it will be renewed as overall it is a midrange product that mostly does what we need it to
    Incentivized
    Read full review
    Usability
    Ooma, Inc.
    Ooma has helped us make better use of our phones and given us many more capabilities than our previous service. The mobile app has provided an excellent connection and quality. Its integration with the cellular phone app and contacts makes it a breeze to use. Emailed recordings of voicemails are very helpful for both receiving messages and allowing us to archive them. It has also saved us a significant amount of money and provided us with a more capable and reliable system all at once.
    Incentivized
    Read full review
    Vonage
    I thought it had very practical and useful usability. It has a clean and simple interface with large fonts that make it easy to read. It isn't particularly difficult, although figuring out some operations may be a bit challenging. For the most part though, it isn't very difficult to use
    Incentivized
    Read full review
    Support Rating
    Ooma, Inc.
    Ooma Office support is always available. I've never been on the phone with them for longer than 5 minutes. They are knowledgable, have great active listening skills, are able to make recommendations on how to make Ooma Office work even better for you, and wait times to speak with an agent are reasonable and typically less than 1 minute.
    Incentivized
    Read full review
    Vonage
    We hardly have any issues with it to where we need to call them. There was a point where our connections across the board were terrible and it held us up in production quite a bit but since then things have been pretty simple and streamlined.
    Incentivized
    Read full review
    Implementation Rating
    Ooma, Inc.
    Have a plan in place before you start the implementation, open communication with the staff on the changes being made, prepare a reference guide on the system and how to navigate the new setup. Budget and allocate time for helping staff learn the new system. Consolidate and coordinate all the questions internally before reaching out to support.
    Read full review
    Vonage
    No answers on this topic
    Alternatives Considered
    Ooma, Inc.
    We went over to Ooma [Office] after having had Intermedia for several years. Intermedia was good, but they were due for an update on many of their systems, which they did after we left. With Ooma [Office], we have our hold music and other basic, easy to use options that fit well for our small business.
    Incentivized
    Read full review
    Vonage
    We believe Vonage Business Cloud is best for our organization over the AT&T and the Verizon platforms for several reasons including price, ease of use, connectivity, and other options. Since we have implemented this solution along with newer Polycom phones, we have had very few issues with our phones or our phone platform.
    Incentivized
    Read full review
    Return on Investment
    Ooma, Inc.
    • System made it one-stop shopping for fax lines and phones numbers and equipment which was convenient.
    • It was a shock to see that $39.98 of service manages to result in about $18 of additional “fees” every month. Makes the service significantly less of a bargain than is advertised.
    Read full review
    Vonage
    • Cut down phone hardware expense since the soft phone is free and easier to use.
    • Text is becoming a more important and effective way to reach clients. Some will not answer a call or accept voicemail but respond quickly to text messages.
    • Allows me to work from anywhere with smart phone app saving hours at work.
    Read full review
    ScreenShots

    Ooma Office Screenshots

    Screenshot of Ooma Business Phone Mobile AppScreenshot of Ooma Office Pro Desktop AppScreenshot of Customizable Virtual ReceptionistScreenshot of Configure System Settings through Ooma Office Manger Online Portal