What users are saying about
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24 Ratings

Ooma Office

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24 Ratings
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Score 9.4 out of 100
44 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Ooma Office

The only thing I "forget" about sometimes is that I now only have a corded handset and can't pick up the phone and take it with me on the property. This is an equipment constraint, not an application problem. I just need to upgrade my phone! I can't really think of anything else.
Wendy White | TrustRadius Reviewer

Vonage Business Communications

Vonage Business Cloud is well suited if you have small or limited IT staff and/or you have many remote workers and little or no on-prem hardware. I would recommend Vonage to small to medium-sized businesses. It would not be well suited to a large organization where everyone works in the same building and the IT staff has servers and staff to manage a VoIP system.
Brian Duffy | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Ooma Office
8.8
Vonage Business Communications
Hosted PBX
Ooma Office
9.0
Vonage Business Communications
Multi-level Interactive Voice Response (IVR)
Ooma Office
8.6
Vonage Business Communications
Directory of employee names
Ooma Office
8.8
Vonage Business Communications

Call Management

Ooma Office
9.5
Vonage Business Communications
Answering rules
Ooma Office
9.7
Vonage Business Communications
Call recording
Ooma Office
8.9
Vonage Business Communications
Call park
Ooma Office
9.3
Vonage Business Communications
Call screening
Ooma Office
9.6
Vonage Business Communications
Message alerts
Ooma Office
10.0
Vonage Business Communications

VoIP system collaboration

Ooma Office
8.8
Vonage Business Communications
Audio conferencing
Ooma Office
8.8
Vonage Business Communications

Mobile apps

Ooma Office
8.6
Vonage Business Communications
Mobile app for iOS
Ooma Office
9.0
Vonage Business Communications
Mobile app for Android
Ooma Office
8.3
Vonage Business Communications

Pros

Ooma Office

  • Technical Support is spot on! Fully knowledgable, VERY helpful, and easy to get in touch with. What more can one ask?
  • AMAZING value for money! When I tell you that get way more than you pay for, multiply that 3. The regular package is more than enough for a smaller business, but the great thing is that Ooma Office also offers a PRO package. Ooma Office is a well-thought-out, useful and a forward-moving company as a whole.
  • Easy to use. Super simple to install and set up.
The Post Hole Co | TrustRadius Reviewer

Vonage Business Communications

  • Eliminates physical phone consoles that can be pricey and unnecessary for staff.
  • Has a companion app that allows you to use your personal cell phone to check messages or make calls.
  • The desktop application is easy to use and has a number of customizable settings so that the app can be minimized but alert you of incoming calls.
Nate Casimiro | TrustRadius Reviewer

Cons

Ooma Office

  • If you already have your own VOIP phones you will not be able to use them with Ooma. Even though provisioning VOIP phones is not that difficult Ooma's tech support DOES NOT provide support or information to provision phones. They are the only VOIP business provider that I know of that doesn't.
  • The Efax usage is not as user friendly as most other Efax services. Instead of using email to send a fax (like may other services do) you must log in online to your Ooma portal to use the Efax. Very cumbersome if your industry uses fax a great deal.
  • Ooma considers 20 or less users to be a Small Business and to use the Ooma Office which limits your use of their inexpensive service. Any company with more users must use their Enterprise service at a higher per user cost.
Rocky Stone | TrustRadius Reviewer

Vonage Business Communications

  • Relies on internet connectivity (no separate trunk like an on-prem system).
  • Phones can be on the expensive side if you purchase through the Vonage store, especially conference phones. Thankfully Vonage is so flexible and is compatible with phones purchased from other places.
Anonymous | TrustRadius Reviewer

Usability

Ooma Office

No score
No answers yet
No answers on this topic

Vonage Business Communications

Vonage Business Communications 8.2
Based on 2 answers
I thought it had very practical and useful usability. It has a clean and simple interface with large fonts that make it easy to read. It isn't particularly difficult, although figuring out some operations may be a bit challenging. For the most part though, it isn't very difficult to use
Parker Green | TrustRadius Reviewer

Support Rating

Ooma Office

Ooma Office 9.7
Based on 24 answers
Support has told me how to set the system to do certain things, and more than once we’d already set the system as instructed and still it wasn’t functioning as desired - support seemed a bit stumped when this happened.
Anonymous | TrustRadius Reviewer

Vonage Business Communications

Vonage Business Communications 9.0
Based on 10 answers
We hardly have any issues with it to where we need to call them. There was a point where our connections across the board were terrible and it held us up in production quite a bit but since then things have been pretty simple and streamlined.
Andrea Vahoua | TrustRadius Reviewer

Alternatives Considered

Ooma Office

We used them before we switched, and they're just a little pricier. For exactly the same service, it was 50% cheaper with Ooma Office, and we were looking for savings, so it was the ideal switch. We're very happy with the decision to switch providers as Vonage didn't have any products that were substantially better.
Anonymous | TrustRadius Reviewer

Vonage Business Communications

We believe Vonage Business Cloud is best for our organization over the AT&T and the Verizon platforms for several reasons including price, ease of use, connectivity, and other options. Since we have implemented this solution along with newer Polycom phones, we have had very few issues with our phones or our phone platform.
Elvin Thomas | TrustRadius Reviewer

Return on Investment

Ooma Office

  • Nearly 60% reduction in telephone costs; results were almost immediate
  • 10-15% reduction in time spent on the phone or on calls that may not be revenue impacting.
  • I can literally take my office with me anywhere! I can use my Ooma equipment anywhere I have access to HSI!
Wendy White | TrustRadius Reviewer

Vonage Business Communications

  • We were able to remove expensive and out of date phones, and replace them with the user's choice of a new phone or Bluetooth, so we saved money.
  • There was training time that needed to be committed for a 50+ person office which reduced productivity for a while.
Anonymous | TrustRadius Reviewer

Screenshots

Vonage Business Communications

Pricing Details

Ooma Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$19.95*

* per user/month

Vonage Business Communications

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Ooma Office
9.4
Vonage Business Communications
9.1

Likelihood to Renew

Ooma Office
Vonage Business Communications
10.0

Usability

Ooma Office
Vonage Business Communications
8.2

Support Rating

Ooma Office
9.7
Vonage Business Communications
9.0

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