What users are saying about
23 Ratings
6 Ratings
23 Ratings
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Score 9.1 out of 100
6 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

OpsGenie

OpsGenie excels at being the loudspeaker and single source of truth between applications that alert and applications that track. With its robust integrations and easy to set up escalations, nothing unworthy slips by unnoticed.
Anonymous | TrustRadius Reviewer

VictorOps

VictorOps is an excellent option for platform alerting and is very cost-effective. For teams of any size, it can be the correct tool. VictorOps success is mainly dependent on the amount of logging and monitoring setup within your platform. If you have little or poor logging, then they may not be anything for VictorOps to act upon.
Gabriel Samaroo | TrustRadius Reviewer

Pros

OpsGenie

  • The feature which will alert a team member on their phone and ring it, even when the phone settings are set to silent is such a valuable feature for our team!
  • The ability to acknowledge and take action on issues immediately (such as forwarding or alerting others) is also helpful.
  • The dashboard features allow you to control and manage the on call schedule is super helpful.
Anonymous | TrustRadius Reviewer

VictorOps

  • Team tools that can be dedicated to various areas of focus.
  • Overriding tools to help cover those who are out.
Adam O'Connor | TrustRadius Reviewer

Cons

OpsGenie

  • The Heartbeats UI isn't the most intuitive, being an "Integration" when it really acts like a core feature.
  • The scheduling UI could be a little more intuitive as well. Not bad though.
Anonymous | TrustRadius Reviewer

VictorOps

  • The UI is a little clunky.
  • It's a little tricky to override or shift schedules (i.e., for a particular day in a one-week rotation).
Gabriel Samaroo | TrustRadius Reviewer

Support Rating

OpsGenie

OpsGenie 10.0
Based on 1 answer
They are fully available at all times via chat, phone, or email and follow up thoroughly.
Anonymous | TrustRadius Reviewer

VictorOps

VictorOps 8.0
Based on 2 answers
I am going to give this an 8 because I actually haven't had to reach out to customer support. I am using an 8 because the app itself is clear on how to use it so they have done a fine job on allowing me to find answers without having to reach out to support.
Adam O'Connor | TrustRadius Reviewer

Alternatives Considered

OpsGenie

OPsGenie was already chosen when i joined the company so I don't have an answer to this question but surely they must have evaluated PagerDuty.
Anonymous | TrustRadius Reviewer

VictorOps

Both VictorOps and PagerDuty do a great job at hands-off alerting people of all their systems neeeds. If used properly it allows everyone, devs, ops, and managers to see into the status of the systems and see what systems and processes need to be improved based upon the types and frequencies of alerts one is getting.
Zachary Zager, MBA | TrustRadius Reviewer

Return on Investment

OpsGenie

  • Time savings with configuration of on call schedules and personnel. Quick and easy to make changes on short notice.
  • We have essentially eliminated the dropped/missed call complaints which used to be routine. Now customers are quickly connected to us hassle free.
Jon Liedtke | TrustRadius Reviewer

VictorOps

  • Don't have to manage systems
  • Don't have to pay someone to set up and manage complicated alerting systems
  • Easy Setup
Zachary Zager, MBA | TrustRadius Reviewer

Pricing Details

OpsGenie

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

VictorOps

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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