OpsGenie vs. Splunk On-Call

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
OpsGenie
Score 8.6 out of 10
N/A
OpsGenie is an IT monitoring and incident response platform for development and operations teams, providing alerts and schedule management escalations. OpsGenie is now part of Atlassian since the late 2018 acquisition.
$0
up to 5 users
Splunk On-Call
Score 8.0 out of 10
N/A
VictorOps is an IT alerting and incident management platform acquired by Splunk in 2018.N/A
Pricing
OpsGenieSplunk On-Call
Editions & Modules
Free
$0.00
up to 5 users
Essentials
$9.00
per user/per month
Standard
$19.00
per user/per month
Enterprise
$29.00
per user/per month
No answers on this topic
Offerings
Pricing Offerings
OpsGenieSplunk On-Call
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
OpsGenieSplunk On-Call
Considered Both Products
OpsGenie
Chose OpsGenie
OpsGenie is much simpler than the competition, with streamlined processes, great integrations, and lower prices.
Splunk On-Call

No answer on this topic

Top Pros
Top Cons
Best Alternatives
OpsGenieSplunk On-Call
Small Businesses

No answers on this topic

No answers on this topic

Medium-sized Companies
Freshservice
Freshservice
Score 8.7 out of 10
Freshservice
Freshservice
Score 8.7 out of 10
Enterprises
Freshservice
Freshservice
Score 8.7 out of 10
Freshservice
Freshservice
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
OpsGenieSplunk On-Call
Likelihood to Recommend
8.5
(17 ratings)
8.1
(10 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(1 ratings)
Usability
-
(0 ratings)
7.0
(1 ratings)
Support Rating
10.0
(1 ratings)
5.0
(3 ratings)
Implementation Rating
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
OpsGenieSplunk On-Call
Likelihood to Recommend
Atlassian
Well suited for cases where you just need to alert relevant team members when alerts and incidents come in and make sure that nothing falls through the cracks. Generally OpsGenie just forwards the alerts it receives and allows you to schedule team members to be on-call. It's good for that simple use case and extra helpful if you have Jira or Atlassian Open DevOps since it has nice integrations with those platforms and you can easily monitor ticket progress. If you don't have those, it would be good to check and see if they integrate with whatever you use to track tickets or bugs. The dashboarding and analytics are relatively basic so if you're looking for extensive and highly customizable analytics, this might not be the right solution.
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Splunk
I recommend Splunk on-call is more suited where there are high incident queues; multiple teams need to be involved in handling a P1 severity issue. Multiple levels of escalation are needed environment where automated action is required. I recommend the solution for large-scale & medium-scale business units. For small-scale business units, I see the functional value is less.
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Pros
Atlassian
  • Notifying through all the possible way like sms,mail and call.
  • Ita shows the activity log it is usefull when your paging team through the incident through that you can check who has acknowledged or not.
  • Notify the alerts to engineer as well as you can also add the description about alerts related what is it.
  • Here you can schedule for on-call engineers
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Splunk
  • Easily assign work/tickets between multiple users
  • Supports a wide variety of software integrations
  • Easy to manage scheduling tool
  • As part of the Splunk toolset, provides detailed levels of data analysis at our engineers fingertips
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Cons
Atlassian
  • OpsGenie New Jira design has made it difficult for those not familiar with that style.
  • OpsGenie could benefit from nested escalation flows for team schedules. Creating a product alert that uses and Tech Schedule as well as an Incident Manager Schedule that already exists would create less overhead and ease management.
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Splunk
  • The user interface can be furthe improved
  • Licensing needs to be simplified and packaged as a bundle with other Splunk product like Enterprise Security
  • Customer outreach can be further enhanced
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Likelihood to Renew
Atlassian
No answers on this topic
Splunk
It was a good solution with a good comprimise prize/features for our use cases
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Usability
Atlassian
No answers on this topic
Splunk
Good usability, it could be improved
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Support Rating
Atlassian
They are fully available at all times via chat, phone, or email and follow up thoroughly.
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Splunk
VictorOps support has proven excellent for us. Because it is such a widely used tool, there is a lot of documentation on usage, and a large community of users to lean on. Also, many engineers have had experience working with VictorOps already, and the tool is so easy to setup / manage that much support isn't really necessary.
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Implementation Rating
Atlassian
No answers on this topic
Splunk
It was a good solution with a good comprimise prize/features for our use cases
Read full review
Alternatives Considered
Atlassian
We also looked at PagerDuty but decided to go with OpsGenie as it had more features on the plan we needed compared to PagerDuty which would have required us to spend a lot more for what we felt were non-premium features. Everything felt like an add-on - automation for an additional $20 a user per month seemed like a lot on top of the base plan
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Splunk
Splunk On-Call integrates better with our Splunk Cybersecurity and Reporting products due to the same family tree of the same eco system. We were previously using built-in on-call from individual applications and while adequate, they were difficult to manage and support SLA varied greatly across different applications. In addition we also used xMatters which did not integrate well with SAP products nor Citrix products so we were still using more than a single on-call product which was solved by implementing Splunk On-Call
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Return on Investment
Atlassian
  • Time savings with configuration of on call schedules and personnel. Quick and easy to make changes on short notice.
  • We have essentially eliminated the dropped/missed call complaints which used to be routine. Now customers are quickly connected to us hassle free.
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Splunk
  • It runs our on call rotation so it makes it easy for us.
  • It integrates with Slack so it makes it easy for us to manage through Slack.
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ScreenShots