Orum vs. PhoneBurner

Orum is perfectly suited to any company that has a large team of SDRs hitting the phones regularly. The way it utilises data and lists is immense, and the power of it's parallel dialler means any high volume sales team is going to thrive using it. I found that the salesfloor feature is super useful for team morale and coaching, especially with the live listen feature. It also helps with in-team competitions, as all users can see and use the statistics, helping to drive motivation and achieve better results

Incentivized

I like that you can dial out so many leads and double the efficiency of the agent. The only thing that bothers me is sometimes, system down issue.

Incentivized

• Streamlines the dialing process. Reps can easily move from dialing one prospect to the next.
• Easily integrates with Outreach & Salesforce to ensure the correct data is fed to the correct Rep at the correct time.
• Gives our leadership the ability to listen & coach on live calls
• Easily manage users within the app - licensing and permissions are simple.

Incentivized

• PhoneBurner connects to Hubspot so that my team doesn't have to go back and forth.
• The amount of time it takes to get through a list of calls has almost been cut in half.
• The opportunity to do leave a voicemail without having to leave it on each call is a huge time saver.

Incentivized

• Calls get cut off more regularly than I would expect. I am not sure if that is an issue on Orum's end, but I don't think it is a network issue either so I am not sure why.
• In the search lists, it would be nice if we could add favorite cadences or separate by our own.

Incentivized

• Could be a little better on the pricing.
• Could offer a better central administrative function.
• Could provide more updates to the app.

Incentivized

Orum is very easy to use. It has a slight learning curve and the parallel dialer took a lot of training and time to get used to, but once you get over those humps, Orum is very easy to use! Also, there are some hidden features that are super helpful but are not evident in the UI, and I needed the Orum team to point them out for me and walk me through them, but this ended up being a non issue once they were pointed out for me.

Incentivized

PhoneBurner as I said before, has an excellent graphical interface, super friendly, with menus that the user can easily find and program the calls. The layout is good, fast, and has little delay and errors. I really like the tool and from the beginning, I had no difficulty with the usability.

Incentivized

I have not needed to interact with their support team yet, so I cannot give a valid response. So far, their tool is simple and straightforward to use.

Every interaction I have had with any member of their support team has been pleasant. Issues are quickly addressed and their response time is excellent through the chat service.

Incentivized

I have both Orum and Outreach but use Orum for instances where I need to call at scale. Outreach is designed for one-off calls but does not have nearly the breadth and quality of resources for dialing at scale that Orum does.

Incentivized

We selected PhoneBurner because it is very easy to integrate with Zoho CRM and if you have a silver plan, you can do a lot such as Sending SMS and unlimited calling, you can also record and drop voicemail, timezone calling is automatic. It is a good dialer to use if you are part of sales.

Incentivized

• My personal ROI has been approximately a 100% increase in the number of calls I can make in a given amount of time, vs. calling directly from Outreach before (roughly 50 calls per hour to 100+). The increased potential for business is worth the cost of admission for me.

• [I believe] it has cost me a fortune in wasted time trying to make the Hubspot integration [work] (to no avail).
• [I believe] if the Hubspot integration actually worked, we would probably get decent ROI from the speedier calling.

Incentivized