PanTerra Networks vs. Rakuten Viber

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
PanTerra Networks
Score 8.6 out of 10
Mid-Size Companies (51-1,000 employees)
PanTerra is a provider of unified cloud-based services for communications, enterprise file sharing and mobility solutions for mid-market enterprises (MME), headquartered in Santa Clara. The Company's Streams service provides - Unified Communications and SmartBox - Communications-Enabled Content Management solutions which are delivered securely from the cloud through a browser-based client as well as mobile apps for smartphones and tablets, are designed to eliminate any on-premises deployed…
$12.95
per month per seat
Rakuten Viber
Score 7.8 out of 10
N/A
Viber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.
$0.02
Per Minute
Pricing
PanTerra NetworksRakuten Viber
Editions & Modules
Business Basic
$17.95
per month per seat
Business Plus
$24.95
per month per seat
Professional
$29.95
per month per seat
Call Center
$44.95
per month per seat
USA
$0.019
Per Minute
UK
$0.019
Per Minute
Offerings
Pricing Offerings
PanTerra NetworksRakuten Viber
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details30% discount on pricing on all seat types.
More Pricing Information
Community Pulse
PanTerra NetworksRakuten Viber
Top Pros
Top Cons
Features
PanTerra NetworksRakuten Viber
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
PanTerra Networks
9.1
1 Ratings
13% above category average
Rakuten Viber
-
Ratings
High quality audio9.11 Ratings00 Ratings
High quality video9.11 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
PanTerra Networks
7.7
2 Ratings
2% below category average
Rakuten Viber
-
Ratings
Desktop sharing7.72 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
PanTerra Networks
8.2
1 Ratings
3% above category average
Rakuten Viber
-
Ratings
Calendar integration8.21 Ratings00 Ratings
Meeting initiation8.21 Ratings00 Ratings
Record meetings / events8.21 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
PanTerra Networks
9.1
1 Ratings
18% above category average
Rakuten Viber
-
Ratings
User authentication9.11 Ratings00 Ratings
Participant roles & permissions9.11 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
PanTerra Networks
8.7
3 Ratings
7% above category average
Rakuten Viber
9.5
13 Ratings
17% above category average
Hosted PBX9.13 Ratings9.56 Ratings
Multi-level Interactive Voice Response (IVR)8.53 Ratings9.78 Ratings
Directory of employee names8.62 Ratings9.78 Ratings
User templates00 Ratings8.87 Ratings
Call reports00 Ratings9.89 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
PanTerra Networks
8.0
3 Ratings
2% below category average
Rakuten Viber
9.3
15 Ratings
11% above category average
Answering rules8.23 Ratings9.59 Ratings
Call recording8.62 Ratings9.79 Ratings
Call park8.23 Ratings8.84 Ratings
Call screening7.83 Ratings8.89 Ratings
Message alerts8.62 Ratings9.814 Ratings
Business SMS/External Messaging4.02 Ratings00 Ratings
Online Fax9.13 Ratings00 Ratings
Voicemail Transcription9.11 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
PanTerra Networks
7.7
2 Ratings
8% below category average
Rakuten Viber
10.0
18 Ratings
21% above category average
Mobile app for iOS8.22 Ratings10.017 Ratings
Mobile app for Android7.31 Ratings10.017 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
PanTerra Networks
8.7
4 Ratings
14% above category average
Rakuten Viber
-
Ratings
Centralized communications management8.62 Ratings00 Ratings
Team messaging8.13 Ratings00 Ratings
Team document sharing9.11 Ratings00 Ratings
Call and meeting analytics9.11 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
PanTerra Networks
-
Ratings
Rakuten Viber
9.5
13 Ratings
16% above category average
Video conferencing00 Ratings9.513 Ratings
Audio conferencing00 Ratings9.713 Ratings
Video screen sharing00 Ratings9.05 Ratings
Instant messaging00 Ratings10.09 Ratings
Best Alternatives
PanTerra NetworksRakuten Viber
Small Businesses
Nextiva
Nextiva
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Medium-sized Companies
Nextiva
Nextiva
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.8 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
PanTerra NetworksRakuten Viber
Likelihood to Recommend
9.8
(61 ratings)
9.6
(18 ratings)
Likelihood to Renew
8.1
(5 ratings)
-
(0 ratings)
Usability
8.2
(2 ratings)
-
(0 ratings)
Support Rating
9.8
(59 ratings)
9.4
(7 ratings)
Implementation Rating
9.7
(57 ratings)
-
(0 ratings)
User Testimonials
PanTerra NetworksRakuten Viber
Likelihood to Recommend
PanTerra
PanTerra Networks is well suited for the small to medium business who are looking for a fully featured suite of telephony products. Whether they need traditional phone products or on the go gui based applications, PanTerra Networks has a scalable solution that will fit most companies. PanTerra Networks has successfully moved into the enterprise market with their competent Call and Contact center applications.
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Rakuten Group
As mentioned previously, it is easy to use and access since the you can chat, send voice memos or stickers in a conversation. So in overall it's very entertaining. But throughout that, the audio quality can seem to be a bit off. (Could be personal headset issue) Overall that is the only issue that is present or consistent.
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Pros
PanTerra
  • Attended or un-attended answering of incoming calls
  • Transfer calls to appropriate person
  • Integrates with cell phones for always available
  • Keeps a log of phone calls
  • Allows me to use messaging on my phone system and desktop
  • Allows me to manage user accounts
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Rakuten Group
  • Viber is a cross platform product. It does not matter if someone uses Android or iOS device, it will work exactly the same.
  • Also the desktop version is very good. You can switch between the desktop and mobile versions within a conversation and see updates right away.
  • It's a very international product. It has been available for very long time, which makes it very wide spread - it has a good user base.
  • You can see the status of your messages.
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Cons
PanTerra
  • The fax feature is a bit cumbersome. Oftentimes we have more than one document to send in a transmission, and this system does not have the capability to add more than one attachment to a fax. Combining all branches into one document is time-consuming.
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Rakuten Group
  • When someone sends a file in Viber, the program automatically saves it in your phone memory. This means that you must delete them manually and it really annoys me, as it takes a lot of time to do that.
  • It contains enormous amounts of adds.
  • There is file sharing limit.
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Likelihood to Renew
PanTerra
In all likelihood, we will remain Panterra customers for many years. VoIP phone and messaging is a rapidly expanding and evolving market, however, and its possible a better solution will come along, but for now, Panterra Streams offers a compelling solution combining leading features, great customer service, and affordable pricing.
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Rakuten Group
No answers on this topic
Usability
PanTerra
Great quality
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Rakuten Group
No answers on this topic
Support Rating
PanTerra
The support team is fantastic, probably the best I have experienced with any company. If I have a question, I can quickly chat with support and they resolve the problem nearly immediately. I don't have to call a phone number and wait on the line for hours for a response. Overall, the support team is one of the main reasons we continue to utilize PanTerra Streams.
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Rakuten Group
I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
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Implementation Rating
PanTerra
The implementation was fast. Things were explained quite well on the onboarding call. All that was left to do was to map the extensions(they did this for us) and port over the numbers. The porting process went pretty smoothly! No complaints at all.
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Rakuten Group
No answers on this topic
Alternatives Considered
PanTerra
PanTerra Networks is viewed as more competitive, and close enough to win. Those other companies do offer more integrations off the shelve, and do have a more user friendly portal. Panterra does give the client a more personalized experience when it comes to the presentation, so the customer feels like they're getting a more personalized experience.
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Rakuten Group
End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my message will be stored on Viber's servers (for a limited time) until their device is ready to receive it.

Because Viber can't access or read my private conversations in the first place, Viber can't sell them.
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Return on Investment
PanTerra
  • Very reliable. We make hundreds of calls outbound and there has never been a connectivity issue or otherwise
  • We decreased our monthly expense for reliable service by several hundred dollars
  • The onboarding support was the best we've ever experienced. They were on the phone while we hooked up every phone, tested, and got it all set up with ease.
  • Any changes needed after onboarding were difficult to accomplish without a call to customer service. Some of those calls to customer service made things more confusing
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Rakuten Group
  • Viber saves me financially since I am now able to communicate with my international clients for free.
  • Viber helps keep my clients engaged by the fact that I can so easily share photos, which is important as a freelance photographer.
  • Viber allows me to make my messages to clients appealing in a visual way, which I have noticed helps drive actions of my clients, such as remembering to book their next session or pay for their photo order.
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ScreenShots

PanTerra Networks Screenshots

Screenshot of Advanced Collaboration Features - Streams is an end-to-end cloud communications, collaborations, and file sharing suite.Screenshot of AppDesigner - PanTerra can set up the platform before deployment, but turn-key tools are offered to do more with its open API.Screenshot of Analytics & Reporting -  Access to analytic performance data is customizable and available for the life of your account.Screenshot of Device Safeguards - PanTerra IP Phones utilize TLS, HTTPS certificate management, call server redundancy, and SRTP for voice. Additionally, PanTerra's built-in mobile security features allow lockout of stolen devices and admin tools support immediate reassignment of user content.