What users are saying about
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Top Rated
87 Ratings

Paychex Flex

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Top Rated
87 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

Paychex Flex

It is suited for a small to medium-sized company and for those who have outside employees who require punching in. The time clock is great for keeping track of those out in the field. They also send out W2's and can be a time saver. They will also send updated Posters and will help you write your company employee handbook. They will automatically deposit employee's checks, and if needed, will send a check directly to be given to the employee.
Craig West | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

Paychex Flex
5.9
Employee demographic data
Paychex Flex
7.4
Employment history
Paychex Flex
6.6
Job profiles and administration
Paychex Flex
6.5
Workflow for transfers, promotions, pay raises, etc.
Paychex Flex
6.1
Organizational charting
Paychex Flex
1.0
Organization and location management
Paychex Flex
6.7
Compliance data (COBRA, OSHA, etc.)
Paychex Flex
7.1

Payroll Management

Paychex Flex
7.7
Pay calculation
Paychex Flex
7.9
Off-cycle/On-Demand payment
Paychex Flex
8.0
Benefit plan administration
Paychex Flex
7.7
Direct deposit files
Paychex Flex
8.0
Salary revision and increment management
Paychex Flex
7.2
Reimbursement management
Paychex Flex
7.4

Leave and Attendance Management

Paychex Flex
6.5
Approval workflow
Paychex Flex
5.9
Balance details
Paychex Flex
7.1
Annual carry-forward and encashment
Paychex Flex
6.6

Employee Self Service

Paychex Flex
7.3
View and generate pay and benefit information
Paychex Flex
7.6
Update personal information
Paychex Flex
7.3
View company policy documentation
Paychex Flex
7.6
View job history
Paychex Flex
6.5

Asset Management

Paychex Flex
5.4
Tracking of all physical assets
Paychex Flex
5.4

HR Reporting

Paychex Flex
5.7
Report builder
Paychex Flex
5.4
Pre-built reports
Paychex Flex
6.0
Ability to combine HR data with external data
Paychex Flex
5.8

Onboarding

Paychex Flex
6.8
New hire portal
Paychex Flex
6.5
Manager tracking tools
Paychex Flex
7.1

Recruiting / ATS

Paychex Flex
5.0
Job Requisition Management
Paychex Flex
6.0
Company Website Posting
Paychex Flex
3.7
Publish to Social Media
Paychex Flex
5.2
Job Search Site Posting
Paychex Flex
4.5
Duplicate Candidate Prevention
Paychex Flex
5.2
Applicant Tracking
Paychex Flex
4.5
Notifications and Alerts
Paychex Flex
5.7

Pros

Paychex Flex

  • The app notifies you when your paystub is available. It is then accessible on both the App as well as the browser based application.
  • It automatically implements two factor authorization using your phone number on file as soon as it recognizes that you're logging in from a different device or IP address.
  • I know other platforms like Paylocity also offer similar functionalities, but I've used both. My wife currently uses Paylocity at her job. The platform is just clunky. Paychex feels lighter, more agile, and just easier to use from an end user standpoint.
Anonymous | TrustRadius Reviewer

Cons

Paychex Flex

  • Reports. If you can manage with their many standard reports you're good to go, but customization of reports is truly lacking. To get a "special" report created for you usually takes a week, and you never speak to the person creating the report (they are shielded by this tall wall of mystery.) There is a lot of back and forth with your Payroll Rep to get it done the way you need it, and even then you are usually settling for the best they can do.
  • No true seamless integration. Their platforms do not communicate as they promise so you find that you need to go to multiple platforms to get all your information in. You will even need to go to different areas within the platform to get a new hire added, for instance.
  • You will hear a lot that Paychex Flex is not capable of doing something which means you have to figure it out since you still need what you need.
  • Their Geo-fencing and web punching have multiple ongoing issues. Since Paychex will only deal with a select group of people in your organization, those select people become inundated with having to deal with the systems technical issues, getting screenshots, emailing and responding between Paychex and the employee to troubleshoot throughout the fix. You in essence become their support team instead of you having a support team that will speak to the employee to fix the problems.
  • Their revolutionary Fingerprint Scanning Timeclocks are poorly designed and/or cheaply made. They go down and need to be replaced every few months leaving you with having to manually key in employee times. They know this is a problem yet will not agree to you having a back time clock unless you pay for it.
Cynthia Harris | TrustRadius Reviewer

Likelihood to Renew

Paychex Flex

Paychex Flex 9.0
Based on 4 answers
overall we have had good experience. when problems occur paychex is quick to resolve the problems; however when encountering recurring problems and issues it doesn't matter how quickly they are resolved they should re-occur. Paychex will price match competitor's quotes.
Rhonda Rader | TrustRadius Reviewer

Usability

Paychex Flex

Paychex Flex 8.5
Based on 3 answers
Some tasks are easier to perform than others or the user must contact their account manager to assist. The self-service features should be more robust than they actually are. For example, employees are unable to access tax forms.
Anonymous | TrustRadius Reviewer

Support Rating

Paychex Flex

Paychex Flex 8.1
Based on 17 answers
Customer support at Paychex Flex is quite good. They will give you a designated payroll representative who will be your primary contact and take care of most of the customer support in the organization. I would give that 10/10. Their insurance arm, however, isn't as good at customer service but is still tolerable.
Anonymous | TrustRadius Reviewer

Implementation Rating

Paychex Flex

Paychex Flex 9.0
Based on 1 answer
They work with you and we took our time to keep every thing organized and moving in the time frame it should be.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Paychex Flex

I was not part of the decision to purchase Paychex Flex. It was good for the company's needs at the time, but when I joined the company we needed software that was more robust for our needs.
Lara White | TrustRadius Reviewer

Return on Investment

Paychex Flex

  • Paychex Flex has had a positive impact on my business. Running payroll takes me 5 minutes, which gives me more time to focus on the other aspects of my business. The simplicity of using Paychex Flex for payroll, the self-service aspect given to my employees, and the wonderful customer service provided by Paychex when I need assistance on the program makes Paychex Flex one of the top solutions in my stack.
Sarah Kershner | TrustRadius Reviewer

Screenshots

Pricing Details

Paychex Flex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

Rating Summary

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