Paycom is an automated HCM platform, built on a single database that eliminates redundant data entry through automation. A payroll and HR software solution, Paycom is used by organizations of all sizes to access employee data without navigating multiple systems.
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TriNet HR Plus
Score 4.7 out of 10
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HR Plus (formerly Zenefits) is TriNet’s administrative services organization (ASO) solution, combining expert support and administration with a technology platform for HR, payroll, and benefits.
I personally have used ADP before, but that was just as a user, not as a manager supporting other users. So really, my experience is primarily with Paycom.
I haven't used a whole lot, but I would say the only other one would be Blackbaud. Where I came from before, we used Blackbaud as our payroll provider, and Paycom is so much more user-friendly. Once we moved to Paycom, and then where I'm at now, we used ADP and also switched. …
The user-friendliness of Paycom really stands out. Employees seem to have an easier time logging in and getting to what they need, whereas I've heard ADP can be a little trickier and that some users have experienced login issues. With Paycom, everything is very straightforward. …
I'm not part of the evaluation team, but from an HR perspective, we've used UKG, and that was really the main system before Paycom. Prior to that, we used a system that doesn't even exist anymore. Paycom is much more intuitive and user-friendly, and the capabilities are on a …
Oracle has an HRIS. They have an HR, finance, IT, everything-in-one type of platform, and there's an HR functionality part of it. It's really good. I've used PeopleSoft, which is more of a database type and doesn't have as many functions as Paycom. We went through a very …
Nothing really compares. I've used StaffConnect before to check in, but they don't necessarily have an app, and it's only web-based. I haven't been able to find an app or anything. And again, it's just not my favorite because it also does it by GPS location. And I'll be at work …
We were initially Paycor customers for our recruiting, and we used ADP for payroll previously. Paycom was an all-inclusive solution. And I do know that ADP and Paycor now have solutions, but at the time, they didn’t have what we wanted for the flexibility, the price, and really …
PeopleSoft and Tyler are pretty similar, with similar built in workflows, and extensive reporting systems. UKG has a lot of things that we like, but is more expensive.
I have not currently used any other products. I'm still kind of new to the HR industry. The only other thing that I really have to compare it to is Vonmar's system, which they created themselves, and it was not user-friendly.
Payroll. Unfortunately, with ADP, we're in the 21st century, and they still make me upload a spreadsheet when we do payroll. So a lot of room for mistakes, a lot of back and forth. None of that happens with Paycom. And Paychex, when I used, they were just coming out to the …
More centralized data. UKG didn't have as many, I guess, areas, or like the W2, it wasn't all in UKG. It's just that everything is more centralized than UKG and Paycom.
I've used PeopleSoft, and golly, ADP certainly evaluated Paylocity. That seems to be sort of a common competitor with Paycom, although I'm thinking they're kind of losing the battle, and Paycom's winning. We've also looked at Bamboo HR. BambooHR is great, but I think a solution …
We were on UKG before we switched to Paycom. I've been on ADP. I worked with Workday a little bit. So yeah, worked with a few of them. Right now, Paycom is the best. It's the best.
I appreciate the single database platform. Some of the other programs I have used in the past are not as intuitive or user-friendly. The reporting is accurate and timely. There isn't any confusion between the modules trying to communicate with one another. We also have …
Paycom was definitely number one. It definitely had a few aspects that were more advanced and the data security was a big deal for us, and that was very helpful.
Paycom is definitely better than all of those options because it has everything, including performance reviews. A lot of those systems are very limited.
When evaluating competitors, one of the decision points has been how seamless the experience is from login to each of the different modules. Many legacy providers have the same modules, but they are not seamless. They are "connected" behind the scenes and skinned to appear to …
I think overall it stacks up well compared to Insperity. What I think is above and beyond is the number of training sessions that are offered and the educational resource of The Wing.
TriNet HR Platform offers more comprehensive features and functionality than Paycom. I believe TriNet has better-trained and informed representatives to assist its clients.
TriNet HR Platform provides full PEO services and functionality at the best price for a company of our size. The added functions of expense, time entry, ATS, performance, and learning/training are nice perks as well.
ADP had made some promises as far as integration with our accounting system. To date it has not worked. So, it manually inputted like TriNet. However, the reports in TriNet are much more easily understandable
I personally run two businesses and have had no problems receiving support from Gusto. In my opinion, it has been an absolute delight in comparison to Zenefits.
We selected Zenefits because of good sales pitched and touted integrations and it turned out we had no after sale support nor integration were straight forward.
I love how easy it is to run payroll with zenefits. Having close to 300 employees can make it a challenging task, but the software is so user friendly that uploading it all is a breeze and then all deductions, contributions, taxes, etc. is taken care of from there! Plus having …
Easier to use and more modern. Everything on Zenefits is quick and easy to access, if I can't figure something out or have any questions I can call the help desk and I get a real person to help me navigate where I need to go and what I need to do.
I have only used Zenefits within the last couple of years. I don't remember the other platforms that we used back in the day. I will tell you this, Zenefits is the only platform I want to use currently and moving forward. This platform is very user-friendly and I don't plan on …
My last job had something similar to Zenefits but it functioned very poorly - half the time it was so glitchy and you weren't able to log in correctly or the screen would be white. My experience with Zenefits has been night and day in comparison because I can actually retrieve …
I have never used a platform similar to Zenefits. I worked at Lifetime and they had developed their own platform but it wasn't user-friendly and we didn't have access to an app on our own device if you weren't a hiring manager. I prefer Zenefits because it enables you to check …
I have only used Gusto as an employee, not an administrator. I found both Zenefits and Gusto to be user-friendly and easy from the employee perspective. Ultimately, as an administrator, I went with Zenefits because they offer a discount for nonprofit organizations.
Zenefits beats both these products for my organization because Zenefits streamlines processes, offers state of the art functionality for my organization, and is user friendly for my employers. The other two products, although good, are archaic in design and difficult for …
As I mentioned, the onboarding process is incredibly easy. We have around 300 employees and are constantly hiring, so Paycom has been a huge help. In fact, the ATS functionality was a major factor in our decision to switch to Paycom.
I think as a small business owner, this system gives peace of mind. When I'm onboarding an employee I can automatically integrate the process with Gmail and Quickbooks. I feel like they are always doing work in the background and I don't have to keep checking up on them or verifying the work that's been done
Paycom does a particularly good job of updating and taking in information. We have a rep named Alex Cisco, who I hear from two or three times a month. He’ll just want to drop by and say, “Hey, how’s the product working? Is there anything I can do to help you with the product? And by the way, do you know about this new feature?” If I have feedback, I give it to Alex, and if he doesn’t know how to fix it that day, he’ll take it to research and development, and we may see an answer for it a month or two down the road.
Simple platform for running payroll. It is easy to adjust pay, see deductions, reimburse employees, manage bonuses, etc. It takes literally 5 minutes or less to run payroll - which is huge.
Zenefits has a great system for getting new employees on boarded with the employee handbook, financial stuff, legal employment verification, and more. Makes it so that I can be a little more hand-off during that process.
Zenefits does a great job of reminding me if there are things coming up like benefits renewal, or legally mandated updates to renewing our employee handbook, new tax laws, etc. - so that I don't feel like there are important things slipping through the cracks.
One thing that we did come across recently is we were restructuring our organization chart and we did find that in order to update someone's job title, for example, we had to go into two different places, not just the employees page. We had to go into a different function as well and it took up a lot of time.
Support is a little bit tricky - they always get back, but isn't the most intuitive support as you have to go through a list of preset options for what you are wanting to contact them about
No support for 9/80 schedule (every other Friday off)
we are having no problems with how the system works and our support system at paycom is the best - we are learning more and using the system in more ways all the time the only thing that could be better is pricing on some things
It's a great, easy to use platform that allows all staff to easily engage at the appropriate level of engagement for their needs. It has saved us countless hours for how we track our staff and our ability to easily pull reports. I highly recommend this platform to anyone
Because it's very easy to use. It's web-based, and you can use it on your cell phone; you can do everything that you do on your laptop on your cell phone, which is unheard of. I haven't heard of other companies being able to do that.
It's extremely user friendly and customer service is super helpful. The app needed help a while back but it has greatly improved. There were issues with files being cut off, and when I was onboarded, it actually cut my offer letter off hiding important information. Since then, it's been fixed so they are continually improving.
We have not experienced any application errors or unplanned outages in the two years I have been using this app. Sometimes there is a lag in the time keeping/ confirming your location, however, it quickly resolves itself within seconds and more often than not is an internet connection error
This app always loads extremely quickly and in a reasonable time frame. Like I said, when we do experience lags from this app, it is more often than not an internet connection error
In 6 years, we've never had a bad experience with client support. We implemented during COVID, and I was the only person in HR at the time. I was also having to homeschool our children, which meant bizarre work hours and limited time to focus on platform build at times. There were nights that I was literally on calls at 11 pm and the implementation team was unbelievably supportive. Recently, a Position Seat specialist came on site to help us set up for our 5 client codes - the experience was transformative for how we use the platform and an absolute game changer. I trust Paycom because I trust our representatives. They truly are strategic partners for us, and work to ensure we're maximizing the platform and that our needs are being met
Zenefits support staff and employees are great at what they do. They are friendly and extremely helpful. Questions and concerns submitted are always responded to in a timely manner. The explanations are thoughtful and quickly resolve the issues. If a solution can not be ready fixed they will work diligently until it’s resolved in full
Tadd and Ellie have been great! They have show us many aspects that implementation did not. They are very personable and action oriented as well. Anytime we need them they offer to swing in.
It was good, but hard to know what questions you need to ask until you actually get in there and start working with a live product. But Paycom is also very helpful every time I call and can't figure something out. Nathan has been very friendly and helpful no matter what I call him about. He is always eager to help out.
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
Unfortunately I do not have any insights on the implementation of Zenefits as I was not employed with this company when Zenefits was introduced. Based on how effortless it is to use Zenefits, I wouldn't image there would be many issues with the implementation of Zenefits
I haven't used a whole lot, but I would say the only other one would be Blackbaud. Where I came from before, we used Blackbaud as our payroll provider, and Paycom is so much more user-friendly. Once we moved to Paycom, and then where I'm at now, we used ADP and also switched. Both companies have been very pleased. Stacking up against those, I would say Paycom meets our needs as an employer for payroll and our benefits platform as well. Even switching our benefits over to Paycom was a big decision for us, and there were some bumps in the road, as there are with any change, but it's always met all of our needs, and we're very happy with it.
We used QuickBooks Online Payroll from 2014 to 2019 and transitioned to Zenefits Payroll at the beginning of 2020 when Zenefits Payroll shortly after Zenefits Payroll became available in all 50 states. We made the transition to provide our employees with one powerful app to view their paystubs, request time off, view their benefits information, manage their pre-tax spending accounts, and look up contact information of their fellow team members
I would say the impact has been positive. Everything I've needed to do for my job has been available within the system, and if there was ever something I couldn't figure out, I could reach out to customer service, and they would help me. Personally, I haven't had any issues with it.
