Pendo.io vs. Userlane

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Pendo.io
Score 8.1 out of 10
N/A
Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.N/A
Userlane
Score 9.1 out of 10
Enterprise companies (1,001+ employees)
The technology developed by Userlane is designed to guide users through software like a GPS turn-by-turn navigation system. The vendor says this allows every user to operate even complex software on a professional level without any learning curve. Userlane includes interactive step-by-step guides, which can be implemented on top of every existing web-based software or e-commerce website. These interactive guides lead every user through all processes and show them live within the…N/A
Pricing
Pendo.ioUserlane
Editions & Modules
Free
Free
Team
Contact sales team
Pro
Contact sales team
Enterprise
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
Pendo.ioUserlane
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional DetailsThe pricing is heavily dependent on your requirements therefore we ask you to contact us directly.
More Pricing Information
Community Pulse
Pendo.ioUserlane
Considered Both Products
Pendo.io

No answer on this topic

Userlane
Chose Userlane
WalkMe
Very comprehensive platform with lots of functionality but too complicated to actually get things done. Looked like a lot of effort to maintain and their team has not been super helpful
Top Pros
Top Cons
Best Alternatives
Pendo.ioUserlane
Small Businesses
ChurnZero
ChurnZero
Score 7.4 out of 10
Pendo.io
Pendo.io
Score 8.1 out of 10
Medium-sized Companies
Whatfix
Whatfix
Score 9.3 out of 10
Whatfix
Whatfix
Score 9.3 out of 10
Enterprises
Whatfix
Whatfix
Score 9.3 out of 10
Whatfix
Whatfix
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Pendo.ioUserlane
Likelihood to Recommend
8.6
(91 ratings)
9.1
(4 ratings)
Likelihood to Renew
9.0
(4 ratings)
-
(0 ratings)
Usability
10.0
(4 ratings)
9.1
(1 ratings)
Support Rating
9.5
(7 ratings)
-
(0 ratings)
Online Training
9.1
(1 ratings)
-
(0 ratings)
Implementation Rating
9.0
(2 ratings)
-
(0 ratings)
User Testimonials
Pendo.ioUserlane
Likelihood to Recommend
Pendo.io
Pendo is very well suited for startups and mid size product companies who are looking for -
  • Help in user experience building
  • Measuring the impact of a feature on the requirement phase itself
  • Advanced analytics to get a sense of how the product is working
  • Insights about necessary changes that are required to make the product better
Read full review
Userlane
Well suited:
  • Web-based software with many users, complex processes (or both) --> Easy to fix a lot of common support / training issues very fast
  • Software rollouts with high costs associated to ensure user acceptance is great --> Great feedback from users
  • Multiple applications where processes are adjusted regularly --> Fast to roll out across many apps and easy to maintain
Not so well suited:
  • Desktop apps -- > Doesn't really work for desktop
  • Mobile apps --> Limited support, only works for web-based mobile apps
  • Small user base (less than 50 users) --> Not required when there are only a few users
Read full review
Pros
Pendo.io
  • Track usage across our platform (new and existing features) - where each customer clicks, how long they stay at certain areas within the software, etc.
  • To promote new features.
  • To train customers on how to use new features.
  • To survey our customers within the software.
Read full review
Userlane
  • Unbiased people and company.
  • Professional team.
  • Solution oriented team.
Read full review
Cons
Pendo.io
  • I find the reporting and analytics to be a little light. They could improve custom reporting capabilities.
  • Would like to see the capabilities of the Pendo tagging tool built into the platform. (don't launch a separate product). I find the tagging tool does a much better job at selecting the components to be tagged than the platform does.
  • Sometimes takes a while to refresh counts when adding a new tag.
Read full review
Userlane
  • Need to Improve User level analytics
  • Need to Improve UX/UI
  • Need to improve reporting
  • More option to export the analytics report ,Currently you can export in PDF.
Read full review
Likelihood to Renew
Pendo.io
We have had an excellent experience with Pendo. When we've had questions or concerns, Pendo is very quick to respond and communicate with us. We have experienced top-notch customer support and customer engagement. We have actually modeled some of our implementation and product processes after Pendo's examples.
Read full review
Userlane
No answers on this topic
Usability
Pendo.io
Overall, Pendo provides a smooth interface, especially with the most recent update, and I couldn't imagine using or learning any other platform so product focused. From the moment I log into Pendo, I know where I'm going and what I'm looking for and I'm able to find that, through the interface, in as little time as possible. This helps keep me focused on doing other tasks at work so I'm not overburdened with hunting things down in the system
Read full review
Userlane
  • Easy to use content editor, no specific knowledge needed
  • Super fast to create interactive guides, went live within days
  • Clean and actionable analytics, not too bloated
Read full review
Support Rating
Pendo.io
They've been great anytime that we have needed help with something. They also have some really great help articles. We're able to figure most things out through their articles, but when we've had to call in they've been very helpful and we haven't had any problems. I'd highly recommend working with them.
Read full review
Userlane
No answers on this topic
Online Training
Pendo.io
The training schedule was well thought out and tailored to meet our needs. Chantelle stayed with us through the whole implementation and made sure that we were good to go.
Read full review
Userlane
No answers on this topic
Implementation Rating
Pendo.io
Use Segment to install and cut developers out of the work cycle!
Read full review
Userlane
No answers on this topic
Alternatives Considered
Pendo.io
WalkMe is an industry leader, but they charge an arm and a leg. Working with them you get a lot of support and CSM time, but is it really worth that price tag? Pendo.io was an easy choice for that simple reason.
Read full review
Userlane
I haven't used any other to much extent.
Read full review
Return on Investment
Pendo.io
  • We have had an ROI in reduced support contacts.
  • We have had increased NPS scores due to our ability to target messaging for the right reasons to the right audience members rather than blanket distribution of information.
  • Delayed deployment in certain environments (being worked through) has led to a delay in one business area, but it is not public facing yet so we aren't heavily impacted by that yet.
Read full review
Userlane
  • Higher conversion rate.
  • Less support needed.
  • Proactive communication solves the most user questions.
Read full review
ScreenShots

Userlane Screenshots

Screenshot of Explanation of the action which has to be taken by the user.