What users are saying about

PlaybookUX vs UserTesting

PlaybookUX
2 Ratings
UserTesting
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Top Rated
182 Ratings

PlaybookUX

2 Ratings
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Score 10 out of 100

Based on 2 reviews and ratings

UserTesting

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Top Rated
182 Ratings
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Score 8.9 out of 100

Based on 182 reviews and ratings

Attribute Ratings

  • PlaybookUX is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

10.0

PlaybookUX

100%
2 Ratings
9.1

UserTesting

91%
101 Ratings

Likelihood to Renew

PlaybookUX

N/A
0 Ratings
9.1

UserTesting

91%
4 Ratings

Usability

9.1

PlaybookUX

91%
1 Rating
8.7

UserTesting

87%
89 Ratings

Support Rating

9.1

PlaybookUX

91%
2 Ratings
8.2

UserTesting

82%
96 Ratings

Implementation Rating

PlaybookUX

N/A
0 Ratings
9.1

UserTesting

91%
2 Ratings

Likelihood to Recommend

PlaybookUX

PlaybookUX is fabulous for ad-hoc tests with small budgets, but can also scale up to larger projects easily. I've recommended the tool to several people and they love it, too!

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Kevin Conroy | TrustRadius Reviewer
Kevin Conroy
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UserTesting

Well-suited scenarios for using UserTesting include running comparative user tests between two designs, products experiences, running surveys, asking users to perform a specific task, and then observing how they do it to draw out insights on how to make it simpler and easy. Probably UserTesting is not best suited for doing moderated users test, and running user tests with your own users also one needs to check how many user testers are available in their desired cohort which they want to target.

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Anonymous | TrustRadius Reviewer
Verified User
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Pros

PlaybookUX

  • They recruited our demographic.
  • Customer support was awesome.
  • Studies are very easy to set up.

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Anonymous | TrustRadius Reviewer
Verified User
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UserTesting

  • Creating interview clips is simple. The video cutting software is easy to use and lightyears ahead of competitors like UserZoom.
  • The pool of participants is large in the US (likely the highest amongst competitors). This makes recruiting for my studies really quick and allows me to go for some segmentation and detail in who I target in my sample.
  • Chat support is responsive and helpful. It's nice to get connected to a customer care agent quickly and they almost always serve you with a solution to the issue.
  • The feature set of User Testing is constantly growing and getting more refined. I appreciate the ability to card sort or launch other types of methods.

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Anonymous | TrustRadius Reviewer
Verified User
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Cons

PlaybookUX

  • Roll up summary of all transcriptions

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Kevin Conroy | TrustRadius Reviewer
Kevin Conroy
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UserTesting

  • The organization of the work spaces/dashboards could use some work.
  • I don't feel as supported as I used to from a customer success perspective. I used to have dedicated, go-to professionals to reach out to about my account who knew my project context, account history, etc. Recently we've been pushed into general support pools, and it doesn't feel like my account gets any personalized attention anymore.
  • I would like to see a more refined experience for collaborators - the test plans I share with them are plain text/hard to read.
  • Would be nice to be able to conduct focus groups using this tool.

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Anonymous | TrustRadius Reviewer
Verified User
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Pricing Details

PlaybookUX

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

$0 total

PlaybookUX Editions & Modules

Edition
Unmoderated$491
Moderated$1002
Moderated$1503
Bring your own customers$04
  1. per participant
  2. per participant (30 minutes)
  3. per participant (60 minutes)
  4. total
Additional Pricing Details
—

UserTesting

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

UserTesting Editions & Modules

—
Additional Pricing Details
—

Likelihood to Renew

PlaybookUX

No score
No answers yet
No answers on this topic

UserTesting

UserTesting 9.1
Based on 4 answers
UserTesting has drastically changed the way we research. We are now conducting research at a scale and pace that would be impossible to replicate using our traditional recruitment methods. Additionally, the ease of sharing information and findings out of UserTesting has made our research more dynamic and engaging to stakeholders. We can't imagine a situation in which we step backwards now that we have demonstrated the expansion capability UserTesting provides to an in-house UX research practice.

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Anonymous | TrustRadius Reviewer
Verified User
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Usability

PlaybookUX

PlaybookUX 9.1
Based on 1 answer
Setting up a study only takes 5 mins. and you can preview a study before sending it out so you don't make any mistakes.

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

UserTesting

UserTesting 8.7
Based on 89 answers
It was a little confusing at first, but once you get the hang of it, it becomes second nature. In fact, the more tests you run, the more confident you get with the system, creating a virtuous cycle in which your testing gets better while your efficiency improves. I had no problems training my staff and colleagues on how to use the tool. Even non-designers were able to use it with ease eventually.

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Anthony Rezendes | TrustRadius Reviewer
Anthony Rezendes
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Support Rating

PlaybookUX

PlaybookUX 9.1
Based on 2 answers
They use intercom so it's very easy to chat them and ask any questions. I really didn't need customer support all that much because it was easy to use but when I did, they were so helpful! They respond to you within minutes and answer any and all questions you have. They actually sent me a video walk though as well.

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Anonymous | TrustRadius Reviewer
Verified User
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UserTesting

UserTesting 8.2
Based on 96 answers
Support is pretty responsive via a chat or email. The knowledge base on the website is pretty straightforward. I didn't really have a big challenge when using the platform initially. There is no learning curve per se, you choose what user testing you want, select your audience, choose the payment and off you go

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Anonymous | TrustRadius Reviewer
Verified User
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Implementation Rating

PlaybookUX

No score
No answers yet
No answers on this topic

UserTesting

UserTesting 9.1
Based on 2 answers
From a technical perspective, the implementation was extremely smooth. Most of the change management / implementation hurdles were clearing use of the tool through our various security, legal, and information privacy teams. Once these concerns were addressed (UserTesting.com was very helpful in providing all the needed documentation), the implementation process was very simple and we were able to get going right away.

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Anonymous | TrustRadius Reviewer
Verified User
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Alternatives Considered

PlaybookUX

We are previous UserTesting.com customers but found their subscription model to be inflexible for our needs. PlaybookUX not only fit our budget, but the flexibility has let us scale up and scale down testing as needed.

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Kevin Conroy | TrustRadius Reviewer
Kevin Conroy
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UserTesting

Previously used UserZoom. They did the job to a certain extent but after not being completely satisfied and shopping around we re-trialed UserTesting and [were] pleasantly surprised. Much better than when we had previously trialed UserTesting 12 months previously. Much nicer user interface, more flexibility in terms of functionality and features, and much quicker response times for tests being completed.

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Alex Jones | TrustRadius Reviewer
Alex Jones
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Return on Investment

PlaybookUX

  • Quick testing at scale
  • Excellent price points

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Kevin Conroy | TrustRadius Reviewer
Kevin Conroy
View all 2 answers on this topic

UserTesting

  • Increased speed and volume of research. We get to do three times more studies than before.
  • Reduces to almost zero the time that researchers dedicate to recruitment for most B2C studies, allowing them to focus on more important tasks.
  • Improved performance of our products - feedback is getting better and better over time.

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Anonymous | TrustRadius Reviewer
Verified User
View all 101 answers on this topic

Screenshots

UserTesting

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