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Top Rated
1566 Ratings
53 Ratings
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Score 8.3 out of 100

Webex Meetings

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Top Rated
1566 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Polycom RealPresence Group Series

If you're always working in the Polycom ecosystem then the Group Series codecs are reliable and the quality of the camera and microphones are extremely good. However, the system relies heavily on either having onsite server technology and/or cloud based bridging capability. In addition, the peripherals like cameras and microphones are quite expensive. Maintenance and support costs also make the ongoing investment a costly one
Anonymous | TrustRadius Reviewer

Webex Meetings

Overall, Webex Meetings provides excellent options for all online conferencing needs whether it be an ad-hoc or day-to-day meeting, or a more formal large-scale event. The "service types" (meetings, training, events, and support) provide good options for a variety of teams and the needs they may have based on their roles and functions. The intuitive structure of the platform allows for a consistent host and user experience regardless of the "service type" being used making for easier adoption.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Polycom RealPresence Group Series
Webex Meetings
8.1
High quality audio
Polycom RealPresence Group Series
Webex Meetings
8.5
High quality video
Polycom RealPresence Group Series
Webex Meetings
8.4
Low bandwidth requirements
Polycom RealPresence Group Series
Webex Meetings
7.4
Mobile support
Polycom RealPresence Group Series
Webex Meetings
8.0

Screen Sharing

Polycom RealPresence Group Series
Webex Meetings
8.5
Desktop sharing
Polycom RealPresence Group Series
Webex Meetings
8.8
Whiteboards
Polycom RealPresence Group Series
Webex Meetings
8.2

Online Meetings / Events

Polycom RealPresence Group Series
Webex Meetings
8.4
Calendar integration
Polycom RealPresence Group Series
Webex Meetings
8.6
Meeting initiation
Polycom RealPresence Group Series
Webex Meetings
8.5
Integrates with social media
Polycom RealPresence Group Series
Webex Meetings
7.7
Record meetings / events
Polycom RealPresence Group Series
Webex Meetings
8.7
Slideshows
Polycom RealPresence Group Series
Webex Meetings
8.7

Online Events Collaboration

Polycom RealPresence Group Series
Webex Meetings
8.4
Live chat
Polycom RealPresence Group Series
Webex Meetings
8.4
Audience polling
Polycom RealPresence Group Series
Webex Meetings
8.5
Q&A
Polycom RealPresence Group Series
Webex Meetings
8.4

Online Events Security

Polycom RealPresence Group Series
Webex Meetings
8.6
User authentication
Polycom RealPresence Group Series
Webex Meetings
8.5
Participant roles & permissions
Polycom RealPresence Group Series
Webex Meetings
8.6
Confidential attendee list
Polycom RealPresence Group Series
Webex Meetings
8.7

Pros

Polycom RealPresence Group Series

  • The audio and video quality can not be matched.
  • For the most part, they are rather simplistic in their use and just work. People don't usually have a hard time operating them
  • They are rather versatile in that we have been able to integrate them with other applications
Curt Sminkey | TrustRadius Reviewer

Webex Meetings

  • The different options that are now available within [Webex] Meetings solution [are] great things such as events, training, and breakout rooms. [These] are really useful in this world of remote collaboration.
  • The integration of Slido into [Webex] Meetings is a definite benefit as it increases engagement during a meeting.
  • I actively use my Personal Meeting Room and find having that space and dedicated meeting URL really useful for me.
Anonymous | TrustRadius Reviewer

Cons

Polycom RealPresence Group Series

  • The only issue that we have experienced with Polycom RealPresence Group Series is the speed dial functionality. When attempting to use the speed dial buttons, the system occasionally sends a call through the computer system, not the phone. While the computer call option is valuable, not everyone can answer calls that way and we have had to do a manual lookup of an extension and call back when that happens.
Anonymous | TrustRadius Reviewer

Webex Meetings

  • Slow down feature releases, at least until fully ready (i.e. "New" Events)
  • Along the same lines, please avoid constant 'delayed' feature releases (if not fully ready for that month's release, maybe hold it for the following month's release?)
  • Offer more pre-recorded training options via the new 'golearn.webex.com' LMS site
Gina Cline | TrustRadius Reviewer

Likelihood to Renew

Polycom RealPresence Group Series

Polycom RealPresence Group Series 7.3
Based on 1 answer
We love the product and is totally integrated in our company.
Anonymous | TrustRadius Reviewer

Webex Meetings

Webex Meetings 7.6
Based on 34 answers
Cisco Webex Meetings is a platform that consistently performs well and outperforms some of the other solutions that we have used, such as Zoom. It is user friendly and helps our organization accomplish the goal of connecting with external contacts to conduct meetings and share information
Jess Messenger | TrustRadius Reviewer

Usability

Polycom RealPresence Group Series

Polycom RealPresence Group Series 8.7
Based on 4 answers
Polycom RealPresence group series is most ideal for corporate sectors for larger meeting rooms where the virtual interaction happens on a frequent basis. It supports most of the global meeting platforms via IP-based or SIP-based dial-in and simultaneously it's secure too. While designing meeting rooms with automation it works perfectly with third-party programmed interfaces
Sonu Kumar | TrustRadius Reviewer

Webex Meetings

Webex Meetings 9.0
Based on 63 answers
Cisco Webex Meetings is a really easy-to-use solution. Cisco has a mentality linked to joining meetings: one button to push. There is always the same big green button that appears everywhere—on invitation emails, in the calendar, on videoconferencing devices, on the application in our phones and tablets. One button and the meeting is started. Anyone can start a meeting.The solution is therefore minimally demanding for IT teams, and even easy to set up and support for smaller environments where there simply isn't an IT team.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Polycom RealPresence Group Series

No score
No answers yet
No answers on this topic

Webex Meetings

Webex Meetings 9.0
Based on 214 answers
I gave it a 10 out of 10 rating for availability, because since the pandemic started, which means 17 months already give or take, I have never had a moment where I needed to use Cisco Webex Meetings and the service was unavailable. Only once did the Webex app happen to have some issues and be unavailable in the last 17 months, but that got resolved in 2-3 hours. So from my own experience, in one and a half years, I never had an issue with the availability of the products and I use it daily at work.
Anonymous | TrustRadius Reviewer

Performance

Polycom RealPresence Group Series

No score
No answers yet
No answers on this topic

Webex Meetings

Webex Meetings 8.7
Based on 194 answers
Cisco Webex Meetings' native app for Windows 10 OS consumes a lot of computer resources in terms of RAM usage and CPU usage, which makes it slower on your computer. It integrates with multiple applications and software and it does not tend to slow any software of application at all
Siddhant Tripathi | TrustRadius Reviewer

Support Rating

Polycom RealPresence Group Series

Polycom RealPresence Group Series 8.7
Based on 6 answers
The support and maintenance is only as good as your own helpdesk. First line is your own IT department and they need to be fully versed in using the systems and configuring them. Beyond this, Polycom's 2nd/3rd line support is good but by that time you will have wasted a long time insofar as your system will be down. The RMA process is good for maintenance support codecs but again, you're paying for this on an annual basis
Anonymous | TrustRadius Reviewer

Webex Meetings

Webex Meetings 8.3
Based on 115 answers
The response time is very fast via email. Most of the time, they also follow-up with a call but I usually need my questions answered via email.I think their support emails are bit bland and impersonal. They may think it's a good idea to list all applicable managers in their emails but that's not really all the important to me. In fact seeing so many people listed makes me wonder if I'd have to contact someone else to get my question answered or problem resolved.
Anonymous | TrustRadius Reviewer

Implementation Rating

Polycom RealPresence Group Series

No score
No answers yet
No answers on this topic

Webex Meetings

Webex Meetings 9.3
Based on 17 answers
That we needed complex implementation that we didn't get tells me 2 things: 1) the product was not designed in a way that "just worked" like some of its peers (Zoom / BlueJeans) and 2) had our company defined actual user needs and validated / verified that they had bought something that matched those, we would have pursued features / designs more closely aligned with what the product actually does: screen share, sometimes video, definitely VOIP audio (always an option regardless of license), and easy recording and retrieval of meetings.
Chris Carpenter | TrustRadius Reviewer

Alternatives Considered

Polycom RealPresence Group Series

Polycom RealPresence Group Series stands head and shoulders above Microsoft Teams and Cisco Webex Meetings both for dependability and robust delivery of function. One established the meetings were very hard to break apart but easy to end when so desired. The installation of the devices, the training of technicians, and end-users were both intuitive and easy to manage, where the same interactions with Microsoft Teams and Cisco Webex In my opinion, and experience, were challenging to work through.
Alfred Brock | TrustRadius Reviewer

Webex Meetings

Webex is a more mature product with integrations with Messaging and Calling all within the same suite of services. The audio and video call quality are top-notch. The Control Hub admin portal is user-friendly and comprehensive in terms of capabilities. The new training resources through GoLearn for new admins and end-users is really well done.
Eva Deneski | TrustRadius Reviewer

Scalability

Polycom RealPresence Group Series

No score
No answers yet
No answers on this topic

Webex Meetings

Webex Meetings 9.0
Based on 193 answers
It has scaled without any problems, anyone in the organization and departments can use Cisco Webex Meetings easily. It helps us to provide regular communication between our customers and us.It is a very flexible and scalable software. In my organization all the employees are using the Cisco Webex Meetings with their own link of meeting[s] to connect with the team members. A really much needed product by CISCO.
Raman Sehgal | TrustRadius Reviewer

Return on Investment

Polycom RealPresence Group Series

  • Once pexip integrates Polycom/skype this will be a big win for us due to the RPTouch integrating the "one - touch join". This will increase adoption of video greatly.
  • Before the Group series with peripherals was implemented the cost of a video room was twice what it is today. Massive win.
  • Due to provisioning and automated firmware the IT involvement has been greatly reduced. No longer is there a need for manual changes to individual endpoints.
Adam Bruneau | TrustRadius Reviewer

Webex Meetings

  • More productive
  • Ability to reach clients that otherwise would have been passed over
  • Helps cater to those more sensitive to the COVID-19 pandemic
  • Gives more access to those who otherwise would not have any or require more time, effort, and resources
Randy LaDow | TrustRadius Reviewer

Pricing Details

Polycom RealPresence Group Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Polycom RealPresence Group Series Editions & Modules

Additional Pricing Details

Webex Meetings

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex Meetings Editions & Modules

Edition
Basic$0.001
Meet + Call Plan$20.001
Meet Plan$15.001
EnterpriseContact Sales
Call Plan$12.003
  1. user/month
  2. none
  3. user/month
Additional Pricing Details
Pricing available by monthly or annual subscription, with discounts available for annual commitments.

Rating Summary

Likelihood to Recommend

Polycom RealPresence Group Series
8.6
Webex Meetings
8.6

Likelihood to Renew

Polycom RealPresence Group Series
7.3
Webex Meetings
7.6

Usability

Polycom RealPresence Group Series
8.7
Webex Meetings
9.0

Reliability and Availability

Polycom RealPresence Group Series
Webex Meetings
9.0

Performance

Polycom RealPresence Group Series
Webex Meetings
8.7

Support Rating

Polycom RealPresence Group Series
8.7
Webex Meetings
8.3

In-Person Training

Polycom RealPresence Group Series
Webex Meetings
6.4

Online Training

Polycom RealPresence Group Series
Webex Meetings
7.8

Implementation Rating

Polycom RealPresence Group Series
Webex Meetings
9.3

Scalability

Polycom RealPresence Group Series
Webex Meetings
9.0

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