PrismHR is a platform for PEO and ASO growth, boasting more users among HR service providers than any other software. The technology platform and expansive PrismHR Marketplace are specifically designed to help HR service providers compete in the market, operate efficiently, and reduce risk. PrismHR enables users to manage payroll, benefits, compliance, and HR for clients with a single technology partner. Today, PrismHR customers support more than 100,000 small businesses and…
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UKG Ready
Score 8.2 out of 10
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The UKG Ready® software suite is a centralized HCM solution designed for small to mid-sized businesses. It automates and streamlines HR, payroll, benefits, time, talent, and scheduling processes. UKG Ready's suite of tools offer actionable insights while helping to ensure compliance. Using AI, it draws on work, people, and culture data to boost efficiency and productivity. For example, UKG Ready streamlines core HR…
PrismHR is well suited for running payroll and generating reports, managing employees, and creating a database with employee pay and benefit information. This wouldn’t be a learning and development platform or performance management system. It’s also not a great tool for automating data per department or financial dashboard. Lastly, I do not think previously it had a strong enough cyber security which is why there was a data breach. Thankfully sensitive information wasn’t compromised though.
There’s not much for me to share here other than multiple mobile apps for employees to download for different functions. We have the learning function activated and employees had to download a second mobile app (HCMToGo Learning) to be able to access the Learning portal on the go. Concerned that if we continue to add more functionality, there will be more apps to download.
We plan to renew our support and use of UKG Ready each year unless it becomes unavailable or the district seeks another vendor. As of now, there are no plans to changes vendors. The district staff is now familiar with using UKG. Another vendor will need to meet the same expectations we have come to enjoy with using UKG
The few challenges we have encountered have been with creating reports for the organization, managing performance goals and creating service tickets for urgent matters. Overall we have found UKG Ready to be super helpful and it has streamlined many of our HR processes for us but there could be some improvements on the items listed
The system seems very stable. Being hosted in the cloud, we are vulnerable to internet speeds and busy times. The system has been down a couple times over the 3 months we have been live, but Kronos resolved the issues very quickly. To have access from a desktop, tablet, time clock, or phone app is one of the best features....users have almost NO REASON they can't clock in.
We were always told that Kronos was the best, but there are reports that we got out of ADP and other payroll providers that we cannot get out of Kronos. One example is a report of Productive/Non-productive hours by department. We also need the dollar amount associated with the hours. This is information that is required on our cost report and we were told that that report is unavailable. It is very frustrating when I can't get what I need.
If I was only rating support itself that would be a 10. Every support case I have entered has been addressed efficiently and with the desired result. On the implementation and transition to support there were multiple issues that those doing the implementation or transition could not answer or workflows and various settings left undone only to be discovered later. We implemented 3 different modules and the expertise we got for each one varied widely.
Our in-person training was a hybrid. Live online training with an instructor. They were very knowledgeable of the product & the area they were training on. I asked several specific questions and if they didn't know the answer immediately they followed up after class.
Pretty good online training, you have many how to options and can watch them several times. It can be hard at times to dig through the amount of data online but can usually find what you are looking for. Also you can download documentation for setting up the profiles and policies.
Make sure the people who are doing the build have extensive knowledge on employment law and asking the right questions. I would bet that the people who helped with our builds did not read any of our employment contracts or ordinances; and when I asked questions about how other companies handled certain basic dictates from federal employment laws, they didn't have any idea what FMLA, FLSA, etc were.
We previously used TriNet, ADP Total source, ADP Resource. PrismHR is more basic in design for both the manager and user. But in the end, it does the same work all these other platforms perform, but at a lesser cost which is better for the company as it saves us money so we can pass along savings to our employees.
We currently use Paycom and are extremely dissatisfied with the lack of functionality and poor customer service. Rippling and ADP were other vendors we evaluated who performed well and offer a lot of functionality but we decided UKG was the best fit for our needs now and to scale with our strategic growth plans.
This is basic, but we finally know how many employees we have! It sounds ridiculous, but prior to UKG Ready we were on a payroll system that's reports were only as accurate as the last payroll cycle, so they were always 2 weeks behind and static. UKG Ready allows for realtime, daily reporting of information.
We are able to get salary data for our various locations to be able to compare them to each other, as well as across our "competitors" and external competition.
The data provided allows us to be able to understand the trends at individual locations including attrition, advancement, raise information, and other data points that we haven't historically done comparisons on
We can see the demographic and geographical information for our employees and the benefits that they elect
