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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    RingEX

    Score8.8 out of 10
    N/ARingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

    $20

    per month

    Tableau Cloud

    Score8.1 out of 10
    N/ATableau Cloud (formerly Tableau Online) is a self-service analytics platform that is fully hosted in the cloud. Tableau Cloud enables users to publish dashboards and invite colleagues to explore hidden opportunities with interactive visualizations and accurate data, from any browser or mobile device.

    $15

    per month per user

    Pricing
    RingEXTableau Cloud
    Editions & Modules
    No answers on this topic
    Tableau Viewer
    $15
    per month billed annually per user
    Enterprise Viewer
    $35
    per month billed annually per user
    Tableau Explorer
    $42
    per month billed annually per user
    Enterprise Explorer
    $70
    per month billed annually per user
    Tableau Creator
    $75
    per month billed annually per user
    Enterprise Creator
    $115
    per month billed annually per user
    Tableau+
    Contact Sales
    Offerings
    Pricing Offerings
    RingEXTableau Cloud
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsPricing is /user/month paid annually. Pricing increases when paid monthly. Core - $20/month (paid monthly) Advanced - $25/month (paid monthly) Ultra - $35/month (paid monthly) Customer Engagement Bundle - contact us for pricing—
    More Pricing Information
    Features
    RingEXTableau Cloud
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of RingEX and Tableau Cloud
    Feature
    RingEX
    9.5
    23 Ratings
    12% above category average
    Tableau Cloud
    -
    Ratings
    High quality audio9.525 Ratings00 Ratings
    High quality video9.423 Ratings00 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of RingEX and Tableau Cloud
    Feature
    RingEX
    9.9
    18 Ratings
    15% above category average
    Tableau Cloud
    -
    Ratings
    Desktop sharing9.921 Ratings00 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of RingEX and Tableau Cloud
    Feature
    RingEX
    9.7
    19 Ratings
    12% above category average
    Tableau Cloud
    -
    Ratings
    Calendar integration9.222 Ratings00 Ratings
    Meeting initiation9.922 Ratings00 Ratings
    Record meetings / events9.920 Ratings00 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of RingEX and Tableau Cloud
    Feature
    RingEX
    8.7
    14 Ratings
    5% above category average
    Tableau Cloud
    -
    Ratings
    Live chat8.717 Ratings00 Ratings
    Online Events Security
    Comparison of Online Events Security features of RingEX and Tableau Cloud
    Feature
    RingEX
    8.9
    21 Ratings
    11% above category average
    Tableau Cloud
    -
    Ratings
    User authentication8.621 Ratings00 Ratings
    Participant roles & permissions9.223 Ratings00 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of RingEX and Tableau Cloud
    Feature
    RingEX
    8.5
    211 Ratings
    0% above category average
    Tableau Cloud
    -
    Ratings
    Hosted PBX9.1118 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)8.6161 Ratings00 Ratings
    Directory of employee names8.8196 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of RingEX and Tableau Cloud
    Feature
    RingEX
    9.0
    220 Ratings
    3% above category average
    Tableau Cloud
    -
    Ratings
    Answering rules8.9206 Ratings00 Ratings
    Call recording8.7190 Ratings00 Ratings
    Call park8.7171 Ratings00 Ratings
    Call screening8.7179 Ratings00 Ratings
    Message alerts8.9207 Ratings00 Ratings
    Business SMS/External Messaging9.226 Ratings00 Ratings
    Online Fax9.523 Ratings00 Ratings
    Voicemail Transcription9.326 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of RingEX and Tableau Cloud
    Feature
    RingEX
    9.3
    194 Ratings
    5% above category average
    Tableau Cloud
    -
    Ratings
    Mobile app for iOS9.2170 Ratings00 Ratings
    Mobile app for Android9.4151 Ratings00 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of RingEX and Tableau Cloud
    Feature
    RingEX
    9.0
    21 Ratings
    6% above category average
    Tableau Cloud
    -
    Ratings
    Centralized communications management9.521 Ratings00 Ratings
    Team messaging9.220 Ratings00 Ratings
    Team document sharing8.517 Ratings00 Ratings
    Call and meeting analytics9.023 Ratings00 Ratings
    BI Standard Reporting
    Comparison of BI Standard Reporting features of RingEX and Tableau Cloud
    Feature
    RingEX
    -
    Ratings
    Tableau Cloud
    7.6
    74 Ratings
    7% below category average
    Pixel Perfect reports00 Ratings7.656 Ratings
    Customizable dashboards00 Ratings8.774 Ratings
    Report Formatting Templates00 Ratings6.663 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of RingEX and Tableau Cloud
    Feature
    RingEX
    -
    Ratings
    Tableau Cloud
    7.6
    74 Ratings
    5% below category average
    Drill-down analysis00 Ratings8.574 Ratings
    Formatting capabilities00 Ratings7.371 Ratings
    Integration with R or other statistical packages00 Ratings6.147 Ratings
    Report sharing and collaboration00 Ratings8.672 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of RingEX and Tableau Cloud
    Feature
    RingEX
    -
    Ratings
    Tableau Cloud
    7.8
    72 Ratings
    5% below category average
    Publish to Web00 Ratings8.668 Ratings
    Publish to PDF00 Ratings7.567 Ratings
    Report Versioning00 Ratings7.655 Ratings
    Report Delivery Scheduling00 Ratings8.559 Ratings
    Delivery to Remote Servers00 Ratings6.738 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of RingEX and Tableau Cloud
    Feature
    RingEX
    -
    Ratings
    Tableau Cloud
    7.9
    70 Ratings
    1% below category average
    Pre-built visualization formats (heatmaps, scatter plots etc.)00 Ratings8.267 Ratings
    Location Analytics / Geographic Visualization00 Ratings8.366 Ratings
    Predictive Analytics00 Ratings7.857 Ratings
    Pattern Recognition and Data Mining00 Ratings7.26 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of RingEX and Tableau Cloud
    Feature
    RingEX
    -
    Ratings
    Tableau Cloud
    8.4
    69 Ratings
    1% below category average
    Multi-User Support (named login)00 Ratings8.363 Ratings
    Role-Based Security Model00 Ratings7.756 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)00 Ratings8.659 Ratings
    Report-Level Access Control00 Ratings8.87 Ratings
    Single Sign-On (SSO)00 Ratings8.754 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of RingEX and Tableau Cloud
    Feature
    RingEX
    -
    Ratings
    Tableau Cloud
    7.5
    59 Ratings
    3% below category average
    Responsive Design for Web Access00 Ratings7.457 Ratings
    Mobile Application00 Ratings7.744 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile00 Ratings7.851 Ratings
    Application Program Interfaces (APIs) / Embedding
    Comparison of Application Program Interfaces (APIs) / Embedding features of RingEX and Tableau Cloud
    Feature
    RingEX
    -
    Ratings
    Tableau Cloud
    7.0
    41 Ratings
    10% below category average
    REST API00 Ratings8.136 Ratings
    Javascript API00 Ratings7.534 Ratings
    iFrames00 Ratings6.833 Ratings
    Java API00 Ratings5.729 Ratings
    Themeable User Interface (UI)00 Ratings6.735 Ratings
    Customizable Platform (Open Source)00 Ratings7.232 Ratings
    Best Alternatives
    RingEXTableau Cloud
    Small Businesses
    Broadvoice | GoContact
    Score9.1 out of 10
    Cyfe
    Score4 out of 10
    Medium-sized Companies
    Webex Calling
    Score8.8 out of 10
    Qlik Cloud Analytics (Qlik Sense)
    Score8.1 out of 10
    Enterprises
    Webex Calling
    Score8.8 out of 10
    Sisense
    Score6.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    RingEXTableau Cloud
    Likelihood to Recommend
    9.0
    (228 ratings)
    8.9
    (76 ratings)
    Likelihood to Renew
    8.9
    (15 ratings)
    -
    (0 ratings)
    Usability
    8.7
    (11 ratings)
    8.6
    (29 ratings)
    Availability
    9.4
    (158 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    5.3
    (28 ratings)
    8.7
    (20 ratings)
    In-Person Training
    7.3
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.1
    (6 ratings)
    -
    (0 ratings)
    Configurability
    7.0
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    1.0
    (1 ratings)
    -
    (0 ratings)
    Data Sharing and Collaboration
    -
    (0 ratings)
    8.0
    (49 ratings)
    Data Sources
    -
    (0 ratings)
    8.3
    (49 ratings)
    Ease of integration
    9.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    10.0
    (2 ratings)
    -
    (0 ratings)
    Professional Services
    1.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    4.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    RingEXTableau Cloud
    Likelihood to Recommend
    RingCentral
    Everything just works. The interface is easily the best we've used or tested. The applications available are so good that it was easy to move away from using a desk phone. The admin interface is also easily the best we've used or tested.The licensing model for Teams integration is our only currently minor issue. I'm hopeful that will improve as we would love to integrate.
    Incentivized
    Read full review
    Tableau
    If you're using Tableau as the primary BI tool, then Tableau Cloud is well suited to publish and share the results with a wide(r) audience. It is well suited for various degrees of self-service proficiency, from pure consumers of analytical work to more advanced users who can use web editing for smaller or larger adjustments, and even for desktop power users who will publish their work to Tableau Cloud. It has many good ways to organize the content and make it easily accessible via search, favorites, folders, collections ("playlists for your data"), or history ("recents"). It might not be ideally suited if there are many on-prem sources to be used (even though there are options to connect them) or if you have very special requirements regarding custom server setup, which is limited in a shared cloud environment like Tableau Cloud.
    Incentivized
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    Pros
    RingCentral
    • Quick provision of new numbers to match business requirements.
    • Per-user and per-queue routing options to allow calls to end where you want (e.g., forwarding, multi-user answering, etc).
    • Geographically wide deployments - we have numbers from all across the globe, and we can stand up numbers even where we have no geographical presence.
    • No-hardware deployments. There is no need for on-premises hardware if you don't need it.
    • Bulletproof platform, we so rarely have any significant issues or widespread outages.
    Read full review
    Tableau
    • Tableau Online is completely cloud based and that's why the reports and dashboards are accessible even on the go. One doesn't always need to access the office laptop to access the reports.
    • The visualizations are interactive and one can quickly change the level at which they want to view the information. For example, one person might be more interested in looking at the country level performances rather than client level. This is intuitive and one doesn't need to create multiple reports for the same.
    • The feature to ask questions in plain vanilla English language is great and helpful. For quick adhoc fact checks one can simply type what they are looking for and the Natural Language Programming algorithms under the hood parse the query, interpret it and then fetch the results accordingly in a visual form.
    Incentivized
    Read full review
    Cons
    RingCentral
    • It will be nice to have more text room monthly.
    • Providing clear instructions on how to access features, as most features are buried in the tabs.
    • The ability to redial a number without having to go back to the settings buttons on the landlines will be nice.
    Incentivized
    Read full review
    Tableau
    • Can be a steep learning curve for new users
    • Modeling and building algorithms aren't always intuitive and take some testing/retesting to ensure it's working as it should
    • Inability to integrate easily with our HRIS platform. Reports are pulled from HRIS at various intervals and uploaded into Tableau
    Incentivized
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    Likelihood to Renew
    RingCentral
    We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
    Incentivized
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    Tableau
    No answers on this topic
    Usability
    RingCentral
    They were working on updating a few of the modules while we were going live, so this made usability difficult to train on once they did go live with those changes. Now that the changes are in place, we have really enjoyed the usability of the platform
    Read full review
    Tableau
    Based on comments from our clients, I awarded it this grade. Non-technical customers frequently compliment us on the ease with which they can utilize Tableau Online. Usability is rarely a source of contention amongst our customers. Few complaints have come from me as a user of our internal products.
    Incentivized
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    Reliability and Availability
    RingCentral
    Because it works great. In case there's a Wi-Fi issue, communication does not stop because the mobile app can be use with regular cell phone data. During one year + 3 months I've have the service, there's been only one time when there were issues on RingEX's side; however, the time of resolution was on the same day.
    Incentivized
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    Tableau
    No answers on this topic
    Performance
    RingCentral
    Occasional bandwith issues. In addition to this, I have one individual whose calls are blocked. We were not able to determine whether this was a RingEX or a carrier issue.
    Incentivized
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    Tableau
    No answers on this topic
    Support Rating
    RingCentral
    Call-in support is fantastic. I have never called in and had it taken more than 30 minutes to resolve our issue. Email support is terrible. You will likely go 24+ hours until you hear back and the response is likely a canned one. I personally prefer the email or chat support option, but find myself calling instead because the email support experience is so poor.
    Incentivized
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    Tableau
    I have not had any issues that require customer support from Tableau at this time, which speaks well to Tableau. I have taken an online course with Tableau and it was very professional and well done, so based on that I would assume a similar level of quality for their customer service.
    Incentivized
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    In-Person Training
    RingCentral
    I really didn't know all the capabilities
    Incentivized
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    Tableau
    No answers on this topic
    Implementation Rating
    RingCentral
    If someone has an existing system I tell them to keep that running initially and keep RingEX separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingEX system. I've seen one person who immediately flipped over to RingEX without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration.
    Incentivized
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    Tableau
    No answers on this topic
    Alternatives Considered
    RingCentral
    We are using these products like (Skype, Voip, TextNow, and Second line), but comparatively these products the RingEX has a good performance, because while we were using the other platform, we didn't get proper communication, we couldn't reach out the candidate, we lags to much into spam number, we couldn't communicate properly and the textnow we couldn't sigin sometime. When we start to use RingEX, we get much better productivity and proper communication with our clients.
    Incentivized
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    Tableau
    In determining whether to go with Tableau Online versus Alteryx, two important factors stood out in determining our go-to solution. First, while Alteryx is an impressive tool for data cleansing, it did not stack up in terms of data visualization capabilities. Tableau, on the other hand, provided us everything we needed in terms of visualizing our data and analytics. The second factor is cost. Well neither solution would be considered cheap, Tableau was the more cost effective solution for our needs.
    Incentivized
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    Contract Terms and Pricing Model
    RingCentral
    not to sign up for it or give them any money for a product that does not work
    Read full review
    Tableau
    No answers on this topic
    Scalability
    RingCentral
    We have 75 users and 85 phones on the system and have yet to have any noticeable outages. The system just works all of the time without issues. Our old VOIP system on Voyant would go out all the time for multiple hours. RingEX is much more stable and reliable.
    Incentivized
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    Tableau
    No answers on this topic
    Return on Investment
    RingCentral
    • Enhanced patient accountability, we can track all calls - incoming and outgoing - patients tend to state that they called and left a message, but they either never called or did not leave a message. With RingEX, we can track whether they really did. It saves us quite a bit of time and aggravation.
    • Faxing is more accurate and usually very quick. Because it's accurate, it saves us time with phone calls about faxes we never received and having to refax items. Also, faxing via the system instead of printing and scanning is a time-saver.
    Incentivized
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    Tableau
    • When we release new products, we are now able to quickly see data and toggle between current periods and previous to see performance
    • Generating new reports requires less IT time to build
    • Data can be shared across many different device types
    • We now have integration where our customers can extract data from our software more easily-this was a big ask from our customers
    Incentivized
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