Rubrik vs VMware SRM

• Extremely fast restores of both file data and entire VMs via snapshots
• Incredible user-friendly interface that has what I found to be a low learning curve
• Easy to set up replication between sites for DR purposes
• Fantastic support when I have issues - time to initial contact is very low and resolution is almost always very quick
• Global search feature makes finding things very quick

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• Easy configuration and setup.
• Testing of a particular VM or datastore with several VMs is easy.
• Auto configuration of IPs makes the process even easier.

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• Anything Rubrik is missing can be developed with their open API
• It would be nicer if Rubrik had better networking options out of the box for machines being restored to a location other than their normal location
• Better node reporting or performance, we have had a few nodes need to be rebooted

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• It’s unfortunate, but more and more, the quality of VMware’s products and the technical support teams behind them has degraded significantly. We have opened several support requests within the last few months and ended up resolving a large majority ourselves due to the poor performance of their remote teams.
• VMware is suffering from the same illness that’s affecting multiple U.S. technology firms, in that their focus has shifted completely away from their customers and moved to pleasing investors. In doing so, clients suffer because they do not get properly tested products and the support teams behind them are very weak and overwhelmed.
• We worked close to a month trying to get SRM V6.5 to work. We have worked with many previous versions of SRM in the past while using HP EVAs, NetApps and Hitachi arrays, and we can honestly say that we are greatly disappointed with this release and the company.
• We escalated right up to engineering, but their response times were brutally slow; the technicians were juniors at best.
• As a technology leader, the last thing you want during a DR is to be dealing with a company that just can't deliver. SRM is not cheap, and you would expect much better products and support from VMware.
• If you are comparing products, try other companies like Veeam... We ended up using them instead, the setup and execution was easy and seamless, and they answered all our questions quickly and efficiently. They actually do care about their clients.

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• The ability to deliver strong business continuity has been worth FAR more than we paid for the solution. Our previous backup system was undersized and underperforming, and RTO for a full outage was measured in weeks. Currently we can bring up core production within a few hours, and that is with a series of huge file servers - we expect to see that time drop as we break the servers out
• Having 365 and Azure backed up through Polaris has saved us from what would have been embarrassing client-facing issues when emails were lost or deleted.
• We are so much more confident in our systems that we are able to make system changes rapidly to keep pace with the company, knowing that we can always just take a quick backup and revert if needed. We are even using the Rubrik cluster to transition workloads between otherwise incompatible vCenter deployments, allowing us to seamlessly replace whole clusters with no downtime.

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• The biggest positive is that we have a data recovery solution that we can test and verify in a live condition. Prior to this we were only hoping we could recover from a disaster.
• We've been only running for 4 months and haven't had to use SRM.

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